Heritage Community/Dunaway Manor

    1401 N Lelia St, Guymon, OK 73942
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Bright, spotless community; caring staff

    I lived here long-term and found the community bright, spotless, and staffed by genuinely caring people who provided excellent day-to-day care and dignified end-of-life support; visiting family always felt welcome. I'm very pleased overall and would recommend it.

    Current/former resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    2.83·(6)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.0
    • Meals

      2.8
    • Amenities

      2.8
    • Value

      2.8

    Pros

    • Clean, bright interior
    • Compassionate caregiving staff
    • Supportive end-of-life care
    • Welcoming spaces for visiting family
    • Suitable for long-term residential stays

    Cons

    • Insufficient nursing staffing leading to delayed assistance
    • Staff conduct and communication tone
    • Incontinence-care practices that may compromise resident dignity
    • Inconsistent care quality across stays or units
    • Gaps in family–staff communication and visitor relations

    Summary of reviews

    The reviews present a polarized picture of Heritage Community/Dunaway Manor. Positive comments emphasize a clean, bright physical environment, staff who can be compassionate and supportive, and an ability to provide attentive end-of-life care. Several reviewers described the facility as suitable for longer-term placement and as having spaces that are comfortable for family visits.

    At the level of direct care, experiences vary. Some families and residents report consistent, attentive support and good long-term case management. Conversely, other accounts point to delayed response times and a perception that nursing staff are frequently too busy to assist promptly. These descriptions suggest potential staffing- or workflow-related constraints affecting timely assistance and routine care delivery.

    Staff conduct and family interactions are another area of divergence. Positive feedback highlights caring staff members, whereas negative feedback raises concerns about the tone and responsiveness of some employees toward residents and visitors. Relatedly, there are specific concerns about incontinence-care practices and how those practices affect resident dignity; this points to an operational area that may benefit from clearer protocols, staff training, and better family communication.

    Information on dining and activity programming is limited in the available summaries. Because those areas were not commonly described, prospective families should ask the facility for menus, sample activity schedules, and opportunities for resident engagement during a tour. Facility-level strengths include the well-maintained, bright environment and accommodations conducive to family visits. Management-related patterns inferred from the reviews include inconsistent care performance across different stays, units, or shifts, and gaps in family–staff communication that can amplify dissatisfaction when expectations are not met.

    For families considering placement, the contrasting accounts suggest variability by unit, shift, or timeframe rather than uniformly consistent performance. Recommended next steps include touring at different times of day, asking about staffing ratios and incontinence-care policies, requesting references from current long-term residents' families, and observing staff–resident and staff–family interactions in person.

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    Location

    Map showing location of Heritage Community/Dunaway Manor

    Heritage Community/Dunaway Manor is located at 1401 N Lelia St, Guymon, OK, 73942.

    About Heritage Community/Dunaway Manor

    Heritage Community/Dunaway Manor sits at 1401 N. Lelia in Guymon, Oklahoma, and it's been caring for seniors in the area for over 42 years, providing different levels of care for people as their needs change with age, so you'll find everything from independent living and assisted living to skilled nursing, memory care, and even services like home care, hospice care, and adult day care all under one roof. The place has about 77 licensed beds, with 19 private rooms and 24 semi-private rooms, and mostly operates as a medium-sized not-for-profit nursing home-about 60 people living there at a time, around 40% of whom are on Medicaid, and it's Medicaid certified, too. If you're looking at community size, they employ about 137 people as of 2022 and reported total revenues of $3,902,964 with expenses of $3,878,223 that year, which gives a good sense of how they run things financially. As a continuing care retirement community, or CCRC, they support people who want to remain on the same campus as they get older or need more help, starting with independent living that gives a maintenance-free lifestyle with things like resort-style amenities, a gym, a small library, community and entertainment rooms, an outdoor garden, and social events for residents who can still be active but maybe want a little extra support if needed.

    When residents need more help, assisted living offers extra support for daily activities, including bathing, dressing, medication management, meals, housekeeping, and personal care, and if someone's struggling with memory loss or dementia, there's a locked, secure memory care wing with tailored programs, alarms to help people stay safe, staff on hand for 24-hour supervision, memory-enhancing activities, and special attention to Alzheimer's care needs. Skilled nursing provides full medical and nursing support, including round-the-clock care, rehabilitation services, wound care, therapy, and post-acute recovery, plus the associated Dr W F & Mada Dunaway Manor skilled nursing home, which is part of the same campus and handles more complex healthcare needs. Home care and adult day care let folks get support without moving away, and respite care helps relieve family caregivers for short stints. The community features studio room layouts, and shared community spaces like two dining rooms, a chapel/activity room, a lobby/living room, a beauty salon, a computer center, and a gaming room-plus amenities like pools and hot saunas, but you'll also find the basics like personal laundry, meals that are often homemade, church services, bible studies, and outside maintenance for those who care about the grounds and gardens.

    Transportation is available for appointments and outings, and there are planned social activities, music events, and opportunities for both community-led and resident-run groups. The staff provide 12-16 hour daily coverage with a 24-hour call system for emergencies, and there are concierge services to help when moving in or arranging personal needs. The facility tries to make things more home-like and relaxed, aiming for a safe setting where folks can age with dignity-so while the rooms are fully furnished and there's space for family gatherings and celebrations, everything is designed to make it feel comfortable instead of clinical. The home is organized as a 501(c)(3) nonprofit and reports to the IRS annually, with public records including financials and Form 990s along with other filings, like audit reports for years when large amounts of federal grant money are spent, which shows they run a transparent operation and share information with the public. Heritage Community/Dunaway Manor gets an average rating of 5.1 out of 10, which, while not the highest possible, stands as the best in the city, and its mission stays clear: to offer assisted living and nursing care that supports every resident's best chance to stay as healthy and independent as possible, no matter their abilities or needs as time goes on.

    People often ask...

    Heritage Community/Dunaway Manor offers assisted living, memory care, and skilled nursing.

    There are 7 photos of Heritage Community/Dunaway Manor on Mirador.

    The full address for this community is 1401 N Lelia St, Guymon, OK 73942.

    No, Heritage Community/Dunaway Manor does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Oklahoma, the State Department of Health's Long Term Care Service licenses residential and assisted living facilities and publishes the results of its surveys.

    License numberAL7001
    StatusClosed
    Facility typeAssisted Living Center
    Capacity48 residents
    LicenseeSTRICKER, BURL
    Special certificationLICENSED ONLY

    Inspection Reports

    3

    Reports

    6

    Citations

    0

    Complaints

    7

    Years

    14 Mar 2023Inspection
    Investigation identified multiple deficiencies in resident care, safety planning, and recordkeeping, including incontinence management, evacuation planning, and missing or incomplete resident assessments and documentation.
    • Incontinence of bowel and bladder
    • 310:663-3-8(a)FOOD STORAGE, PREPARATION AND SERVICE
    • 310:663-3-3(a)(9)DESCRIPTION OF SERVICES
    • 310:663-5-2(a)ASSESSMENT TIMEFRAMES
    • 310:663-5-2(b)ASSESSMENT TIMEFRAMES
    19 Nov 2019Inspection
    Investigated the complaint and found no deficiencies related to documentation accuracy or environment.
    31 Jul 2019Inspection
    Investigated a complaint and found deficiencies in discharge procedures, including failure to withdraw a termination notice and improper written discharge notices.
    • 310:663-3-5(c)(13)INVOLUNTARY TERMINATION

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Heritage Community/Dunaway Manor. The information above has not been verified or approved by the owner or operator. For exact information, please contact Heritage Community/Dunaway Manor directly. There is no cost for this service. We are compensated by the community you select.

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