Cello Memory Care

    5292 Harvard Ave, Florence, OR 97439
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Small homey loving professional care

    My mother lives at Cello and I'm very pleased. It's a small, five-room, homey place with loving, professional staff who give attentive, amazing care; her room and the dining area are clean and comfortable. The grounds are beautiful and fenced with a lovely patio, they offer outings and activities (puzzles, entertainment, football), PT/home health and on-site RN/med-tech/doctor support, nail services, and a kind administrator who gave a transparent, welcoming tour.

    Loved one of resident
    Jul 2026

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    Reviews

    5.00·(6)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      5.0
    • Meals

      3.0
    • Amenities

      4.5
    • Value

      5.0

    Pros

    • Compassionate, attentive caregiving staff
    • Small, home-like five-room setting
    • Clean, organized, calm interior
    • Secure locked memory-care unit
    • On-site clinical staff (RN, med techs, in-house doctor)
    • Available physical therapy and home-health services
    • Engaging, well-coordinated activities and outings
    • Comfortable, clean dining area
    • Well-maintained grounds, fenced yard, and patio
    • Welcoming admissions process and transparent tours
    • Ancillary services such as nail care and entertainment

    Cons

    • Limited capacity due to small facility size
    • Reduced social diversity and activity variety inherent to a small resident population
    • Potential constraints on scaling specialized clinical or therapeutic programs

    Summary of reviews

    Overall impression: Reviews consistently emphasize a family-style, home-like environment with attentive, compassionate staff. The facility is small (five rooms), which reviewers describe as producing a calm, organized atmosphere and close staff–resident relationships. Multiple comments highlight cleanliness, a comfortable dining area, and well-kept outdoor spaces, contributing to an impression of a well-maintained property. The community has recently been rebranded as "Cello," and reviewers remarked positively on the appearance and presentation during on-site tours.

    Care quality and staff: Families describe professional, loving care and attentive service. The presence of on-site clinical personnel — RNs, medication technicians, and an in-house physician — is repeatedly noted and supports a sense of clinical oversight. Reviewers also mention availability of physical therapy and home-health services, which suggests coordination with outside or on-site therapeutic support. The admissions experience and administrator interactions are called out as transparent and welcoming, which can aid family communication and care planning.

    Dining and activities: The dining area is described as clean and comfortable; however, few specifics about menu variety or dietary accommodations are provided. Activities are a clear strength for this facility: reviewers report well-coordinated programming including puzzles, nail services, entertainment, outings, and informal social events such as watching football. This mix indicates an emphasis on social engagement and individualized recreational options appropriate to memory-care settings.

    Facilities and management: The property is noted for tidy grounds, a fenced yard, and a pleasant patio, which support outdoor engagement and secure access to fresh air. The locked unit and small scale contribute to a secure environment. Management and staff are portrayed as responsive and open to visitors, and the touring process is described as informative and welcoming.

    Notable patterns and considerations: The facility’s small size is central to both its strengths and limitations. It appears well suited to residents who benefit from a family-like, highly personal setting and direct staff continuity, but the limited capacity may restrict availability and reduce the peer-group variety that some residents seek. Review content implies competent clinical oversight, but prospective families should verify the scope and scheduling of specialized therapies and programmatic services to ensure they meet specific clinical needs. Overall, the pattern of reviews paints a picture of a clean, well-managed, intimate memory-care home with strong interpersonal care and coordinated activities, balanced against the operational constraints typical of a very small facility.

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    Location

    Map showing location of Cello Memory Care

    Cello Memory Care is located at 5292 Harvard Ave, Florence, OR, 97439.

    People often ask...

    Cello Memory Care offers assisted living, memory care, and skilled nursing.

    There are 1 photos of Cello Memory Care on Mirador.

    The full address for this community is 5292 Harvard Ave, Florence, OR 97439.

    No, Cello Memory Care does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Oregon, the Department of Human Services' Aging & People with Disabilities program licenses assisted living and residential care facilities, conducting inspections, complaint investigations, and renewals.

    License number50R477
    StatusActive
    Facility typeResidential Care Facility
    Capacity10 residents
    LicenseeCELLO MEMORY CARE LLC
    EffectiveJuly 29th, 2019
    Special certificationMemory Care
    View the official license record

    Inspection Reports

    9

    Reports

    0

    Type A Citations

    0

    Type B Citations

    0

    Complaints

    6

    Years

    29 Apr 2026Kitchen
    Identified deficiencies in sanitation and administration rules, including unsanitary kitchen conditions, improper food storage, and noncompliance with licensing requirements.
    • DeficiencyResident Services Meals, Food Sanitation Rule
    • DeficiencyAdministration Compliance
    08 Jul 2025Kitchen
    Found deficiencies in policies, infection control, and meal service that did not meet state rules.
    • DeficiencyFacility Administration: Policy & Procedure
    • DeficiencyResident Services Meals, Food Sanitation Rule
    • DeficiencyInfection Prevention & Control
    • DeficiencyAdministration Compliance
    25 Jun 2024Validation
    Identified deficiencies in resident health services, change of condition monitoring, treatment orders, restraints, and compliance with health care rules.
    • DeficiencyComment
    • DeficiencyChange of Condition and Monitoring
    • DeficiencyResident Health Services
    • DeficiencySystems: Treatment Orders
    • DeficiencyRestraints and Supportive Devices
    • DeficiencyCompliance With Rules Health Care
    25 Apr 2024Licensure
    Identified deficiencies in kitchen sanitation and infection prevention, with a follow-up finding substantial compliance with applicable rules.
    • DeficiencyComment
    • DeficiencyResident Services Meals, Food Sanitation Rule
    • DeficiencyInfection Prevention & Control
    • DeficiencyAdministration Compliance
    11 Mar 2024Abuse: Neglect
    Investigated a report of abuse and neglect and found a violation of resident rights when a laundry room door was left open, enabling a resident to drink bleach.
    • AbuseFailed to provide safe environment
    28 Feb 2023Licensure
    Determined substantial compliance with meal service and food sanitation requirements.
    • DeficiencyComment
    26 Nov 2022Inspection
    Investigated an allegation of failing to provide a safe environment and found that an employee made an inappropriate verbal comment toward a resident in his/her presence, and protections for the resident were not in place.
    • LicensingFailed to provide safe environment
    03 May 2021Abuse: Neglect
    Found that a resident-to-resident altercation occurred and a safe environment was not provided, resulting in abuse and neglect. A $169 fine was assessed.
    • AbuseFailed to provide safe environment
    28 Dec 2020Inspection
    Determined that medical and other records were not kept confidential as required, and confidential information was sent via another business account.
    • LicensingFailed to provide safe environment

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Cello Memory Care. The information above has not been verified or approved by the owner or operator. For exact information, please contact Cello Memory Care directly. There is no cost for this service. We are compensated by the community you select.

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