The Ackerly at Reed’s Crossing

Reviews

4.39·(41)

Overall rating

5
4
3
2
1

Care
3.6
Staff
4.2
Meals
4.1
Amenities
4.6
Value
2.7

Pros

Modern, clean, and well-maintained building and grounds
Warm, courteous staff and a welcoming resident community
Spacious apartments with full kitchens and, in some units, in-unit laundry
Generally well-regarded meals and restaurant-style dining
Broad calendar of social, creative, physical, and off-site activities
Amenities including a pool, theater, gym, library, courtyard, and game areas
Housekeeping, transportation, security, and apartment handyman support
Convenient access to medical services, walking trails, and developing retail
Flexible month-to-month rental option
Knowledgeable and welcoming tour and admissions staff

Cons

Inconsistent hands-on care and follow-through, particularly for residents needing substantial assistance
Clinical support that may not meet complex medical or memory-care needs
Gaps in care-related communication and accountability
Unclear fees, including initiation and spouse-care charges
Inconsistent meal temperature and limited comfort-food options

Summary of reviews

The Ackerly at Reed’s Crossing is consistently described as a modern, clean, and attractive community with spacious apartments and a wide range of amenities. Residents and families value the welcoming atmosphere, friendly resident connections, and services such as housekeeping, transportation, security, and apartment assistance. The setting is part of a developing area near medical services, trails, and planned retail. One prospective resident found the surroundings more built-up and enclosed than they preferred, so the location and neighborhood feel may suit some people better than others.

Staff impressions are often positive: residents and families describe employees as friendly, caring, and helpful, and some praise communication and management responsiveness. However, care quality is a significant point of variation across the reviews. While some families say their relatives feel safe and well cared for, others describe weak follow-through, limited proactive assistance, or support that did not meet their expectations, especially for residents with greater care needs or in memory care. One family also raised concerns about medication coordination and staff communication. Families considering the community should clarify what assistance is included at each care level, how concerns are escalated, and whether additional support will be needed from outside providers.

Dining is generally a strength, with multiple residents and visitors praising the meals and restaurant-style experience. Feedback is not uniform: some residents have found meals lukewarm or less suited to preferences for familiar comfort foods. Activities are frequently described as varied and engaging, including interest groups, games, entertainment, outings, and opportunities to connect with the wider community. A tour visitor found the community quieter and less active than expected, suggesting that activity levels may depend on timing or personal expectations.

The community’s facilities include fitness and recreation spaces, a library, meeting areas, a theater, pools, and outdoor gathering spaces. Reviewers also value the apartment layouts and cooking facilities. A few families raise concerns about the relationship between cost and the level of care delivered, and fee explanations—including initiation or spouse-care charges—have not always felt clear. Overall, reviews point to a strong fit for people seeking an attractive, socially connected setting with independent-living services, while those needing substantial or complex care should carefully confirm service capacity, staffing follow-through, costs, and communication practices before deciding.

Reviews written on Mirador

We have no reviews to show about The Ackerly at Reed’s Crossing.

Help other families by writing a review about your experience with this community.

About The Ackerly at Reed’s Crossing

The Ackerly at Reed's Crossing sits in Hillsboro, Oregon, over in the Reed's Crossing neighborhood, and folks living here have different choices because the place offers independent living, assisted living, and memory care, so if someone wants to stay independent but someday needs more help, they don't have to leave the community. Memory care here uses the Opal by Leisure Care program, which gives people with Alzheimer's or dementia extra support and special activities, and there's staff on hand all the time for those who need help with things like medicine, daily care, and meals. Nurses and care staff help manage medication, therapies, and even home health services like skilled nursing or physical therapy when needed, plus there's an emergency system for safety. People can enjoy resort-style areas, group events, happy hours, community gardens, and outings, and they've got PrimeFit Wellness so folks can stay active in body, mind, and social life. Pets are allowed with some rules, so people don't have to give up their companions, and the whole place is set up to feel welcoming and comfortable. The staff try to get to know every resident and make sure they feel part of a community. Homes come in several types, like one-bedroom options for assisted living, so you can choose what fits. There are hospice services, respite care, and home health options too, and families can get support and referrals. The Ackerly's location means medical care at Providence Reed's Crossing Health Center or Kaiser Permanente Westside Medical Center is close by, and there's easy access to town, parks, and trails. The community has a steady staff offering care, meals, activities, and a calm setting, and the place is designed to help folks keep as much independence as possible while having help close when it's needed.

About Leisure Care

The Ackerly at Reed’s Crossing is managed by Leisure Care.

Founded in 1976 and headquartered in Seattle, Washington, Leisure Care stands as one of the nation's largest privately held retirement and assisted living companies. Operating under the parent company One Eighty, a diversified hospitality organization, Leisure Care has established itself as a prominent player in the senior living industry for nearly five decades. The company currently operates 16 communities strategically located across six states: Alabama, Arizona, California, Colorado, Connecticut, and Florida.

People often ask...

The Ackerly at Reed’s Crossing offers independent living, assisted living, and memory care.

There are 16 photos of The Ackerly at Reed’s Crossing on Mirador.

Yes, The Ackerly at Reed’s Crossing allows residents to age in place and adjust their level of care as needed.

The full address for this community is 7267 SE Circuit Dr, Hillsboro, OR 97123.

No, The Ackerly at Reed’s Crossing does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

Safety & Compliance

In Oregon, the Department of Human Services' Aging & People with Disabilities program licenses assisted living and residential care facilities, conducting inspections, complaint investigations, and renewals.

License number	50R519
Status	Active
Facility type	Residential Care Facility
Capacity	28 residents
Licensee	The Ackerly At Reed's Crossing LLC
Effective	June 14th, 2023
Special certification	Memory Care

View the official license record

Inspection Reports

30

Reports

0

Type A Citations

0

Type B Citations

0

Complaints

2

Years

12 Aug 2026License Condition		12 Aug 2026License Condition Investigated and identified violations of several administrative rules that posed a threat to residents' health, safety, and welfare. Regulatory Action—
11 Aug 2026Inspection		11 Aug 2026Inspection Found that residents' right to be informed and to choose or refuse services was not assured. Licensing—Failed to assure resident rights
02 Aug 2026Inspection		02 Aug 2026Inspection Found that the service plan did not reflect the resident's needs and did not include behavioral care planning, despite increased agitation, aggression, and recent falls. Licensing—Failed to properly plan care
02 Aug 2026Inspection		02 Aug 2026Inspection Identified a deficiency in oversight of significant changes in resident condition and absence of behavioral care planning. Licensing—Failed to provide oversight and monitoring of change of condition
10 Apr 2026Inspection		10 Apr 2026Inspection Determined that the administrator was not scheduled on-site for at least 40 hours per week. This constitutes a violation of Oregon Administrative Rules. Licensing—Failed to hire according to administrative rules
09 Apr 2026Inspection		09 Apr 2026Inspection Investigated a medication safety concern and found that an accurate Medication Administration Record was not kept for all medications. Licensing—Failed to provide a safe medication administration system
31 Mar 2026Inspection		31 Mar 2026Inspection Investigated and determined that medication orders were not carried out as prescribed. Licensing—Failed to administer ordered medication
31 Mar 2026Abuse: Neglect		31 Mar 2026Abuse: Neglect Investigated an alleged medication patch incident and found neglect and abuse due to improper patch removal that left two patches in place for about twelve hours, with potential adverse effects; a fine was assessed. Abuse—Failed to provide medical treatment as ordered
01 Jan 2026Abuse: Neglect		01 Jan 2026Abuse: Neglect Investigated found that a resident's transdermal patches were left in place, risking overmedication. Found failures to administer medications as ordered and to maintain a safe medication system. Abuse—Failed to administer medication as ordered
31 Dec 2025Inspection		31 Dec 2025Inspection Identified insufficient awake direct care staff to meet 24-hour scheduled and unscheduled resident needs. The staffing deficiency violated Oregon Administrative Rules. Licensing—Failed to staff as indicated by ABST
31 Dec 2025Abuse: Neglect		31 Dec 2025Abuse: Neglect Found a deficiency in maintaining a safe environment after a resident who wandered exited a secured area due to a non-working door lock and inactive alarm. Abuse—Failed to provide safe environment
11 Nov 2025Abuse: Neglect		11 Nov 2025Abuse: Neglect Found a failure to administer medication as ordered, placing the resident at risk of harm. The provider failed to administer the resident's medication as ordered, constituting abuse and neglect. Abuse—Failed to administer medication as ordered
25 Sept 2025Inspection		25 Sept 2025Inspection Found that records were not provided timely upon request. Licensing—Failed to submit timely or adequate staffing documentation
08 Jul 2025Abuse: Neglect		08 Jul 2025Abuse: Neglect Investigated found a failure to provide a safe environment, constituting neglect and abuse, with a fine assessed. Abuse—Failed to provide safe environment
01 Jul 2025Inspection		01 Jul 2025Inspection Found a failure to develop a staffing plan for each shift that meets the scheduled and unscheduled needs of all residents. Licensing—Failed to meet the scheduled and unscheduled needs of residents
01 Jul 2025Inspection		01 Jul 2025Inspection Investigated the allegation of non-cooperation and found a record-keeping deficiency involving resident records retained for less than three years. Licensing—Failed to cooperate with an investigation
22 Jun 2025Inspection		22 Jun 2025Inspection Investigated a resident abuse complaint and found that a staff member verbally abused the resident during care and caused injuries by striking their shins with an assistive device. The actions violated resident rights and Oregon Administrative Rules. Licensing—Failed to protect resident from verbal abuse
22 Jun 2025Inspection		22 Jun 2025Inspection Investigated and found substantiated the allegation of physical abuse and failure to protect a resident during care. The incident involved a staff member running into the resident's shins with an assistive device, causing injuries. Licensing—Failed to protect resident from physical abuse
21 Jun 2025Inspection		21 Jun 2025Inspection Found insufficient qualified awake direct care staff to meet the 24-hour scheduled and unscheduled needs. Licensing—Failed to use an ABST
29 Jan 2025Kitchen		29 Jan 2025Kitchen Found deficiencies in kitchen sanitation practices and administration compliance. Deficiency—Resident Services Meals, Food Sanitation Rule Deficiency—Administration Compliance
29 Jan 2025Kitchen		29 Jan 2025Kitchen Identified extensive kitchen sanitation deficiencies and improper food storage that did not meet food safety rules. Deficiency—Resident Services Meals, Food Sanitation Rule
23 Dec 2024Inspection		23 Dec 2024Inspection Found a records-keeping deficiency: required records were not provided upon request. Licensing—Failed to submit timely or adequate staffing documentation
21 Dec 2024Inspection		21 Dec 2024Inspection Investigated an allegation of failing to cooperate; found that documentation was not provided upon request. Licensing—Failed to cooperate with an investigation
20 Dec 2024Inspection		20 Dec 2024Inspection Identified a deficiency for failing to submit timely or adequate staffing records when requested. Licensing—Failed to submit timely or adequate staffing documentation
14 Nov 2024Inspection		14 Nov 2024Inspection Found insufficient qualified awake direct care staff to meet residents' 24-hour needs. Licensing—Failed to use an ABST
14 Nov 2024Inspection		14 Nov 2024Inspection Found that qualified awake direct care staff were not provided in sufficient numbers to meet 24-hour scheduled and unscheduled needs. Licensing—Failed to use an ABST
13 Jul 2024Abuse: Neglect		13 Jul 2024Abuse: Neglect Investigated a complaint of neglect found that a resident was not provided incontinence care and medical treatment was delayed after a fall, resulting in injury. Abuse—Failed to provide service
05 Jul 2024Abuse: Neglect		05 Jul 2024Abuse: Neglect Investigated a neglect claim found that ordered medications were not administered for at least three days, causing harm and hospital transfer. Abuse—Failed to administer ordered medication
26 Feb 2024Initial		26 Feb 2024Initial Determined substantial compliance with applicable regulations after addressing deficiencies identified in safety, health services, infection control, incident reporting, medication management, and activity planning. Deficiency—Comment Deficiency—Reasonable Precautions Deficiency—Reporting & Investigating Abuse-Other Action Deficiency—Service Plan: General Deficiency—Change of Condition and Monitoring Deficiency—Resident Health Services Deficiency—Infection Prevention & Control Deficiency—Systems: Medication Administration Deficiency—Restraints and Supportive Devices Deficiency—Acuity-Based Staffing Tool Deficiency—Staffing Rqmt and Training: Training Rqmts Deficiency—Inspections and Investigation: Insp Interval Deficiency—Call Sys, Exit Dr Alarm, Phones, Tv, Or Cable Deficiency—Administration Compliance Deficiency—Staff Training Requirements Deficiency—Compliance With Rules Health Care Deficiency—Activities
26 Feb 2024Initial		26 Feb 2024Initial Investigated multiple deficiencies across administrative oversight, change of condition monitoring, health services, medications, restraints, staffing, training, fire safety, and inspections. Final status showed substantial compliance after addressing numerous cited areas. Deficiency—Comment Deficiency—Facility Administration: Operation Deficiency—Change of Condition and Monitoring Deficiency—Res Hlth Srvc: On- and Off-Site Health Srvc Deficiency—Systems: Medications and Treatments Deficiency—Systems: Tracking Control Substances Deficiency—Systems: Treatment Orders Deficiency—Systems: Medication and Treatment Review Deficiency—Systems: Resident Right to Refuse Deficiency—Systems: Medication Administration Deficiency—Restraints and Supportive Devices Deficiency—Acuity-Based Staffing Tool Deficiency—Staffing Rqmt and Training: Training Rqmts Deficiency—Staffing Requirements and Training – Pre-Serv Deficiency—Training Within 30 Days: Direct Care Staff Deficiency—Fire and Life Safety: Safety Deficiency—Inspections and Investigation: Insp Interval

Disclaimer

Mirador Living is not affiliated with the owner or operator(s) of The Ackerly at Reed’s Crossing. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Ackerly at Reed’s Crossing directly. There is no cost for this service. We are compensated by the community you select.

Are you an owner or operator of The Ackerly at Reed’s Crossing?

Claim this listing to receive messages from prospective customers and manage your community page.