Pricing ranges from
    $5,949 – 7,138/month

    Maple Valley

    219 NE Fircrest Dr, McMinnville, OR 97128
    • Assisted Living
    • Memory Care

    Excellent care, clean rooms, activities

    I'm very pleased with this senior living facility. The staff are consistently helpful, considerate and supportive - the head gentleman is excellent with patients and the open-door policy gives me peace of mind. Dementia and end-of-life care are highly recommended; rooms are clean and smell fresh, meals are enjoyable with good variety, and there are plenty of activities and entertainment to keep residents engaged.

    Loved one of resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.42·(19)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.2
    • Staff

      2.7
    • Meals

      3.0
    • Amenities

      5.0
    • Value

      1.3

    Pros

    • Supportive dementia and end-of-life care
    • Engaging activities and outside entertainment
    • Well-appointed, clean resident rooms
    • Varied and enjoyable meal options
    • Friendly, helpful direct-care staff
    • Open-door family access and communication

    Cons

    • Inconsistent sanitation and cleanliness practices
    • Gaps in clinical monitoring and infection-prevention practices
    • Delays in responsiveness to resident needs
    • High private-pay rates with limited billing transparency
    • Staffing instability and workplace-culture concerns
    • Administrative and vendor-payment irregularities
    • Inadequate property-handling and family follow-up processes

    Summary of reviews

    The reviews for Maple Valley present a polarized picture: several commenters describe positive experiences with individual caregivers, programming, and living spaces, while others raise substantive operational concerns. Strengths include praise for dementia and end-of-life care from families, frequent on-site activities and outside entertainment, and comfortable, well-kept resident rooms. Multiple reviewers specifically noted friendly, helpful staff and an open-door approach to family access, which supports ongoing engagement and social programming.

    Care quality appears inconsistent across accounts. Positive statements emphasize attentive caregivers and effective dementia-support approaches, but other accounts describe clinical and care-management gaps, including at least one instance where a urinary tract infection required hospitalization. These contrasting accounts suggest variability in clinical monitoring, infection-prevention practices, and day-to-day care consistency. Reviewers also described delays in attending to resident needs and examples that imply lapses in personal-care follow-through (for example, missed meals or hygiene-related concerns); prospective families should clarify staffing levels and clinical protocols when evaluating the facility.

    Dining and activities are frequently cited as strengths: reviewers mention a varied menu, enjoyable meals, and an active calendar with entertainers and seasonal visits. At the same time, there are isolated notes of meals being skipped or left uneaten, which may reflect timing, appetite, or service continuity issues. Activities programming and external entertainment appear to be a reliable positive feature for social engagement.

    Facilities feedback is mixed. Several reviews describe clean, pleasant rooms and common areas, while others report sanitation and odor concerns in certain areas and inconsistent housekeeping standards. There are operational complaints tied to personal-care outcomes (nail problems, skin-related issues), which may indicate areas where preventive clinical attention or routine care protocols could be strengthened.

    Management and administrative issues are a recurring theme among negative accounts. Concerns include billing transparency, high private-pay rates (one account cited $12,800/month), alleged vendor-payment irregularities, and difficulties obtaining property or photo albums from staff. Some reviewers characterize the workplace culture as problematic, which they link to staff turnover and inconsistent conduct toward residents. There are also mentions of family trust being affected by communication gaps and unresolved administrative disputes.

    Notable patterns: praise for programming, individual caregivers, and room quality is offset by repeated operational issues around cleanliness consistency, clinical monitoring, responsiveness, billing practices, and administrative follow-through. For families considering Maple Valley, recommended next steps include an in-person tour at different times of day, review of staffing ratios and turnover statistics, requests for written infection-prevention and clinical-monitoring protocols, examples of recent billing statements and contract terms, confirmation of vendor and payment procedures, and references from families whose loved ones receive dementia or end-of-life care. Asking how the facility documents and resolves family complaints (including property-handling policies) will help clarify whether the positive aspects are reliably delivered and whether the administrative concerns have been addressed.

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    Location

    Map showing location of Maple Valley

    Maple Valley is located at 219 NE Fircrest Dr, McMinnville, OR, 97128.

    About Maple Valley

    Maple Valley Memory Care is a residential community specifically designed to support adults living with advanced Alzheimer's disease and related forms of dementia. This community stands out for its commitment to providing compassionate care, recognizing that those facing memory loss require a specialized environment. At Maple Valley Memory Care, the focus is on both autonomy and security, ensuring that residents feel both empowered and protected as they go about their days. The team has developed unique operational protocols tailored to the complex needs that often accompany advanced dementia, with particular attention paid to managing behavioral expressions in a sensitive and understanding way.

    Central to the experience at Maple Valley Memory Care is the Honoring Choice Memory Care Program. This program offers a wide array of life-affirming activities created to engage each resident according to their abilities, cognition, and personal life history. Staff members work diligently to craft moments that spark joy, connection, and a sense of accomplishment, all while considering each individual’s background and preferences. The program’s philosophy emphasizes dignity and respect, celebrating each person’s story and maintaining their sense of self through personalized engagement.

    Life at Maple Valley Memory Care is further enhanced by an environment that fosters community, comfort, and dignity. Residents benefit from the support of compassionate, well-trained, and experienced staff members who are dedicated to making a positive difference in daily life. Every aspect of the community, from the services provided to the relationships built within its walls, is designed with the well-being of those living with memory loss as the top priority. Through thoughtful care and a genuine commitment to the residents’ quality of life, Maple Valley Memory Care provides a warm and welcoming home where each person is valued and supported every step of the way.

    People often ask...

    Maple Valley offers competitive pricing, with rates starting at a cost of $5,949 per month.

    Maple Valley offers assisted living and memory care.

    There are 2 photos of Maple Valley on Mirador.

    The full address for this community is 219 NE Fircrest Dr, McMinnville, OR 97128.

    No, Maple Valley does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Oregon, the Department of Human Services' Aging & People with Disabilities program licenses assisted living and residential care facilities, conducting inspections, complaint investigations, and renewals.

    License number50M425
    StatusActive
    Facility typeResidential Care Facility
    Capacity28 residents
    LicenseeChancellor Health Care Of California XII, Inc.
    EffectiveNovember 19th, 2015
    Special certificationMemory Care
    View the official license record

    Inspection Reports

    85

    Reports

    0

    Type A Citations

    0

    Type B Citations

    1

    Complaints

    10

    Years

    19 Nov 2025Licensure
    Identified deficiencies in change of condition monitoring, tracking of controlled substances, staff training, and adherence to health care and licensing rules.
    • DeficiencyChange of Condition and Monitoring
    • DeficiencySystems: Tracking Control Substances
    • DeficiencyTraining Within 30 Days of Hire – Direct Care Staff
    • DeficiencyAdministration Compliance
    • DeficiencyCompliance with Rules Health Care
    03 Jan 2025Abuse: Neglect
    Investigated and found that insufficient staffing placed residents at risk after a confrontation, constituting neglect and abuse.
    • AbuseFailed to provide appropriate staffing
    03 Jan 2025Abuse: Neglect
    Investigated allegations of abuse and neglect; found insufficient staff to keep residents safe, leading to a confrontation and injuries.
    • AbuseFailed to provide appropriate staffing
    03 Nov 2024Inspection
    Found a violation for not providing a safe medication administration system.
    • LicensingFailed to provide a safe medication administration system
    17 Sept 2024Abuse: Neglect
    Investigated and found that a resident did not receive all prescribed medications due to two missing pages from a medication list during transition, creating risk of serious harm.
    • AbuseFailed to provide a safe medication administration system
    14 Jun 2024Inspection
    Investigated a restraint incident where staff forcefully removed a resident from a wheelchair and placed him/her in a recliner, which constituted wrongful restraint and violated resident rights.
    • LicensingFailed to use restraint properly
    14 Jun 2024Inspection
    Found that staff improperly restrained a resident by removing them from a wheelchair and placing them in a recliner, violating resident rights and constituting wrongful restraint.
    • LicensingFailed to use restraint properly
    14 Jun 2024Inspection
    Investigated a complaint and found that staff removed a resident from the wheelchair and verbally abused the resident, violating resident rights and constituting neglect and emotional abuse. Found a failure to protect the resident from physical abuse.
    • LicensingFailed to protect resident from mental or emotional abuse
    14 Jun 2024Inspection
    Investigated allegations found staff forcefully removed a resident from a wheelchair, constituting physical abuse and neglect, and found a failure to protect the resident.
    • LicensingFailed to protect resident from physical abuse
    14 Jun 2024Inspection
    Investigated a complaint about resident safety and found that staff forcibly removed a resident from a wheelchair, violating resident rights and constituting neglect and physical abuse.
    • LicensingFailed to protect resident from physical abuse
    16 May 2024Licensure
    Found deficiencies in kitchen sanitation and administration compliance during the initial visit, with substantial compliance demonstrated on follow-up.
    • DeficiencyComment
    • DeficiencyResident Services Meals, Food Sanitation Rule
    • DeficiencyAdministration Compliance
    15 May 2024Inspection
    Identified a licensing violation for missing resident-specific parameters in medication administration records and for lacking written parameters for PRN medications.
    • LicensingFailed to provide a safe medication administration system
    15 May 2024Inspection
    Found a deficiency in service plan descriptions, lacking a written description of who shall provide the services and what, when, how, and how often they shall be provided.
    • LicensingFailed to properly plan care
    15 May 2024Complaint
    Investigated and identified deficiencies in abuse reporting, service planning, nutrition and hydration, activities, and acuity-based staffing.
    • DeficiencyLicensing Complaint Investigation
    • DeficiencyReporting & Investigating Abuse-Other Action
    • DeficiencyService Plan: General
    • DeficiencySystems: Medication Administration
    • DeficiencyAcuity-Based Staffing Tool
    • DeficiencyNutrition and Hydration
    • DeficiencyActivities
    13 May 2024Abuse: Neglect
    Found failure to provide a safe environment with resulting abuse/neglect findings and a fine assessed.
    • AbuseFailed to provide safe environment
    10 May 2024Inspection
    Investigated found that a resident was subjected to physical abuse by another person and that there was a failure to protect the resident from abuse. Violations of resident rights and safety rules were identified.
    • LicensingFailed to protect resident from physical abuse
    26 Apr 2024Inspection
    Found a deficiency in providing a daily program of social and recreational activities based on residents' interests and needs, limiting participation in the community.
    • LicensingFailed to provide appropriate activities
    26 Apr 2024Inspection
    Found that an individualized nutrition and hydration plan was not developed or included in the service plan, and residents lacked snacks and fluids during waking hours.
    • LicensingFailed to properly plan care
    23 Apr 2024Abuse: Neglect
    Investigated a complaint and found neglect of care and abuse due to untimely toileting assistance and staff comments about a resident, resulting in a $250 fine.
    • AbuseFailed to assist with toileting
    03 Mar 2024Abuse: Neglect
    Found that a staff member photographed a resident without a medical or promotional purpose, violating resident rights and constituting neglect and emotional abuse; training on photographing residents was unclear.
    • AbuseFailed to protect resident from mental or emotional abuse
    06 Nov 2023Inspection
    Concluded that a staff member made a sexualized remark to a resident during a brief change, constituting verbal abuse and neglect.
    • LicensingFailed to protect resident from verbal abuse
    06 Nov 2023Inspection
    Investigated and found that a staff member abused and neglected a resident by exposing the resident's genital area after a shower, violating resident rights and Oregon rules.
    • LicensingFailed to assure resident rights
    06 Nov 2023Inspection
    Found violations involving inappropriate sexual contact with a resident and neglect of care.
    • LicensingFailed to protect resident from inappropriate sexual contact
    07 Jul 2023Licensure
    Confirmed substantial compliance with meal-related requirements. Found no deficiencies.
    • DeficiencyComment
    25 May 2023Inspection
    Investigated a resident incident and found that a staff member grabbed and pulled a resident back into a chair, violating rights and constituting physical abuse and neglect.
    • LicensingFailed to protect resident from physical abuse
    21 Apr 2023Inspection
    Identified inconsistencies between the resident roster, care plans, and ABST data due to an outdated Acuity-Based Staffing Tool.
    • LicensingFailed to use an ABST
    12 Apr 2023Inspection
    Found substantiated physical abuse by a staff member and a failure to provide a safe environment for the resident.
    • LicensingFailed to provide safe environment
    27 Sept 2022License Condition
    Identified failure to update the staffing plan based on ABST.
    • Regulatory ActionFailed to update staffing plan based on ABST
    08 Aug 2022Validation
    Identified multiple deficiencies in monitoring changes of condition, health services coordination, and medication management, along with staffing, safety, and facility maintenance. These findings indicate violations of licensing rules.
    • DeficiencyComment
    • DeficiencyChange of Condition and Monitoring
    • DeficiencyResident Health Services
    • DeficiencyRes Hlth Srvc: On- and Off-Site Health Srvc
    • DeficiencySystems: Resident Right to Refuse
    • DeficiencySystems: Psychotropic Medication
    • DeficiencyAcuity-Based Staffing Tool
    • DeficiencyTraining Within 30 Days: Direct Care Staff
    • DeficiencyFire and Life Safety: Safety
    • DeficiencyDoors, Walls, Elevators, Odors
    • DeficiencyAdministration Compliance
    • DeficiencyStaff Training Requirements
    • DeficiencyCompliance With Rules Health Care
    02 Dec 2021Inspection
    Investigated an allegation and found a deficiency related to cleanliness of interior materials and surfaces, impacting safety.
    • LicensingFailed to provide safe environment
    27 May 2021Abuse: Neglect
    Investigated a caregiver's verbal abuse toward a resident, causing emotional harm, and found neglect and abuse due to failure to provide a safe environment.
    • AbuseFailed to provide safe environment
    25 May 2021Abuse: Neglect
    Investigated a complaint and found that oversight failed to supervise a medication technician and retrain after complaints, placing a resident at risk and constituting abuse and neglect.
    • AbuseFailed to provide safe environment
    10 May 2021Abuse: Neglect
    Investigated and found an unwitnessed bed fall with a bruise, and failure to address fall risk with appropriate interventions, constituting neglect and abuse.
    • AbuseFailed to properly plan care
    20 Apr 2021Abuse: Neglect
    Found neglect and unsafe environment due to inadequate care and supervision; assessed a $250 fine.
    • AbuseFailed to provide safe environment
    16 Apr 2021Inspection
    Investigated a complaint and found that a staff member wrongfully restrained a resident with a towel during a shower, causing distress and creating an unsafe environment.
    • LicensingFailed to provide safe environment
    01 Sept 2020Inspection
    Found that a staff member used physical force on a resident, causing bruising and discomfort, and that a safe environment was not provided.
    • LicensingFailed to provide safe environment
    15 Mar 2020Abuse: Neglect
    Found violations for unsafe medication administration that resulted in missed doses and increased pain.
    • AbuseFailed to provide a safe medication administration system
    01 Nov 2019Inspection
    Found failure to report suspected abuse. A $1,000 fine was assessed.
    • LicensingFailed to report potential or suspected abuse
    27 Mar 2019Abuse: Neglect
    Investigated a neglect allegation and found that basic care and supervision were not provided, leading to a resident injury.
    • AbuseFailed to follow care plan
    16 Jan 2019Condition
    Investigated and determined a failure to assess and intervene when a resident's condition changed.
    • Regulatory ActionFailed to intervene when resident's condition changed
    07 Jan 2019Inspection
    Investigated the allegation that suspected abuse was not reported; found a substantiated violation and assessed a $1000 fine.
    • LicensingFailed to report potential or suspected abuse
    07 Jan 2019Inspection
    Investigated an allegation of unsafe medication administration and found a deficiency in providing a safe medication system.
    • LicensingFailed to provide a safe medication administration system
    07 Jan 2019Abuse: Neglect
    Investigated a neglect allegation and found failure to properly plan care, resulting in an untreated vaginal infection with uncomfortable symptoms; a fine was assessed.
    • AbuseFailed to properly plan care
    02 Jan 2019Abuse: Neglect
    Identified neglect and a safety supervision failure during a transfer that created a risk of serious harm; a $250 fine was assessed.
    • AbuseFailed to follow care plan
    01 Jan 2019Inspection
    Found that suspected abuse was not reported. A $750 fine was assessed.
    • LicensingFailed to report potential or suspected abuse
    01 Jan 2019Inspection
    Investigated an allegation of neglect of an adult at risk; supervision for safety failed, leading to self-harm and a serious infection.
    • LicensingFailed to provide service
    01 Jan 2019Abuse: Neglect
    Investigated the allegation of neglect found that basic care was not provided, resulting in bed sores and loss of personal dignity.
    • AbuseFailed to properly plan care
    02 Nov 2018Abuse: Neglect
    Investigated a neglect allegation; found failure to provide basic care or services resulting in harm or risk of serious harm, and a $500 fine was assessed.
    • AbuseFailed to provide service
    14 Aug 2018Abuse: Neglect
    Investigated a complaint and found neglect that left a resident at risk due to failing to provide basic care and keep them safe; a fine of $188 was assessed.
    • AbuseFailed to provide safe environment
    24 May 2017Abuse: Neglect
    Investigated an abuse/neglect allegation and concluded that there were failures to properly plan care and to intervene in a resident's change of condition.
    • AbuseFailed to properly plan care
    08 Apr 2017Inspection
    Investigated the allegation and found a deficiency for failing to follow the care plan, which caused emotional distress.
    • LicensingFailed to follow care plan
    26 Mar 2017Abuse: Neglect
    Investigated an allegation of neglect and found a failure to provide a safe environment, resulting in a resident being punched in the face and sustaining facial injuries.
    • AbuseFailed to provide safe environment
    17 Mar 2017Abuse: Neglect
    Found a failure to protect residents from a residenttoresident altercation, resulting in a minor contusion and possible neck/back pain.
    • AbuseFailed to provide safe environment
    06 Mar 2017Abuse: Neglect
    Investigated the allegation of neglect and determined that a safe environment was not provided, resulting in a resident-to-resident altercation with injuries. A $300 fine was assessed.
    • AbuseFailed to provide safe environment
    31 Jan 2017Inspection
    Concluded that a safe environment was not provided, resulting in a noninjury resident-to-resident altercation.
    • LicensingFailed to provide safe environment
    22 Jan 2017Abuse: Neglect
    Identified a deficiency for failing to protect residents from a resident-to-resident altercation, which caused a minor neck injury.
    • AbuseFailed to provide safe environment
    20 Jan 2017Abuse: Neglect
    Investigated a resident-to-resident altercation and concluded there was a failure to prevent it, resulting in a $300 fine.
    • AbuseFailed to provide safe environment
    18 Jan 2017Inspection
    Found failure to provide a safe environment that allowed a resident-to-resident altercation; assessed a $300 fine.
    • LicensingFailed to provide safe environment
    03 Jan 2017Abuse: Neglect
    Found a failure to prevent a resident-to-resident altercation; a $300 fine was assessed.
    • AbuseFailed to provide safe environment
    29 Dec 2016Abuse: Neglect
    Found that residents were not protected from a resident-to-resident altercation, causing a minor hand injury.
    • AbuseFailed to provide safe environment
    29 Dec 2016Inspection
    Investigated a complaint and found a licensing violation for failing to protect residents from a noninjury, resident-to-resident altercation, with a $300 fine assessed.
    • LicensingFailed to provide safe environment
    17 Dec 2016Inspection
    Found a licensing violation for failing to protect residents from a resident-to-resident altercation and a $300 fine was assessed.
    • LicensingFailed to provide safe environment
    12 Dec 2016Condition
    Investigated an allegation of sexual abuse and found it substantiated. Found failure to provide a safe environment and not in substantial compliance, with no fine assessed.
    • Regulatory ActionFailed to provide safe environment
    10 Dec 2016Inspection
    Found failure to protect a resident from inappropriate sexual contact.
    • LicensingFailed to protect resident from inappropriate sexual contact
    09 Dec 2016Inspection
    Found that person-centered activities were not provided as required.
    • LicensingFailed to provide appropriate activities
    07 Dec 2016Abuse: Neglect
    Determined that aggression was not adequately planned for, resulting in a resident hitting another; a $300 fine was assessed.
    • AbuseFailed to provide safe environment
    22 Nov 2016Inspection
    Concluded a failure to assess and intervene, leading to a resident-to-resident altercation.
    • LicensingFailed to provide safe environment
    20 Nov 2016Abuse: Neglect
    Investigated a complaint alleging an unsafe environment and found residents were not protected from a resident-to-resident altercation. A $300 fine was assessed.
    • AbuseFailed to provide safe environment
    07 Nov 2016Abuse: Neglect
    Investigated the allegation of unsafe environment and found a failure to protect residents from a resident-to-resident altercation, with a $300 fine assessed.
    • AbuseFailed to provide safe environment
    01 Nov 2016Abuse: Neglect
    Found failure to provide a safe environment, resulting in a resident sustaining a black eye after a resident-to-resident altercation.
    • AbuseFailed to provide safe environment
    29 Oct 2016Abuse: Neglect
    Investigated and found a failure to provide a safe environment that could harm residents.
    • AbuseFailed to provide safe environment
    22 Oct 2016Abuse: Neglect
    Found that a resident-to-resident altercation occurred, resulting in minor injury due to failure to provide a safe environment.
    • AbuseFailed to provide safe environment
    17 Oct 2016Abuse: Neglect
    Determined that a safe environment was not provided, resulting in minor injuries from resident-to-resident altercations.
    • AbuseFailed to provide safe environment
    06 Oct 2016Inspection
    Found that a safe environment was not provided, failing to prevent a resident-to-resident altercation.
    • LicensingFailed to provide safe environment
    06 Oct 2016Abuse: Financial abuse
    Investigated the allegation and found that medication records were not maintained accurately, resulting in missing medications.
    • AbuseFailed to provide safe environment
    28 Sept 2016Abuse: Neglect
    Identified a safety deficiency for failing to prevent a resident-to-resident altercation. A $200 fine was assessed.
    • AbuseFailed to provide safe environment
    22 Sept 2016Abuse: Neglect
    Concluded neglect occurred and safety was compromised due to a failure to assess and intervene.
    • AbuseFailed to provide safe environment
    15 Sept 2016Inspection
    Investigated the allegation of failing to provide a safe environment; found that residents were not protected from a resident-to-resident altercation, resulting in a noninjury fall.
    • LicensingFailed to provide safe environment
    08 Sept 2016Inspection
    Determined that residents' privacy was not protected and that a homelike environment was not provided.
    • LicensingFailed to provide a homelike environment
    08 Sept 2016Inspection
    Investigated and found a resident humiliated by staff.
    • LicensingFailed to provide a homelike environment
    29 Jul 2016Inspection
    Investigated a licensing allegation that physician services were not provided as ordered, resulting in a decline in a resident's health.
    • LicensingFailed to assure physician services
    12 Jul 2016Inspection
    Found a failure to provide a safe environment that led to a resident-to-resident altercation.
    • LicensingFailed to provide safe environment
    09 Jun 2016Abuse: Financial abuse
    Found a deficiency in protecting medications from theft related to a financial abuse allegation.
    • AbuseFailure to provide a system that prevents theft or misuse of medication
    15 May 2016Abuse: Physical Abuse
    Investigated an abuse allegation; found that a resident was not protected from rough, inappropriate treatment.
    • AbuseFailed to provide safe environment
    21 Apr 2016Abuse: Neglect
    Identified violations related to neglect and found care needs were not met.
    • AbuseFailed to follow care plan

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