Orchards Assisted Living

    1018 Royal Ct, Medford, OR 97504
    • Assisted Living

    Attentive staff create family atmosphere

    I'm very happy here - the friendly, attentive staff truly go above and beyond, listen, and create a family-like atmosphere with great care and service. The activity department is excellent (new events and volunteers keep residents busy all day), visitors are welcome anytime, and it's a well-regarded, pet-friendly southern Oregon community.

    Current/former resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.29·(14)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      2.8
    • Meals

      2.0
    • Amenities

      2.0
    • Value

      1.0

    Pros

    • Caring, attentive staff
    • Staff frequently go above-and-beyond
    • Family-like atmosphere
    • Active, varied activities program
    • Strong volunteer support in activities
    • Wide range of resident events
    • Visitor-friendly and pet-friendly policies
    • Visually appealing interior and common spaces
    • Large multipurpose room with reading and TV resources
    • Generally positive local reputation in southern Oregon
    • Good overall food quality

    Cons

    • Poor noise control and ongoing maintenance issues
    • Inconsistent staffing levels and high staff turnover
    • Variable staff professionalism and communication
    • Inconsistent responsiveness to resident calls and requests
    • Gaps in leadership accountability and management responsiveness
    • Inconsistent meal preparation and kitchen operations
    • Limited on-site personal services and resident internet access
    • Perceived misalignment of organizational priorities away from resident-centered care
    • Front-desk and customer-service inconsistency

    Summary of reviews

    Overall impression: Reviews present a bifurcated picture: many commenters praise the community for warm, caring employees and a lively activity program, while others raise operational and leadership concerns. Positive feedback centers on individual caregivers and the activities department, whereas negative feedback focuses on facility-level systems such as staffing, maintenance, and management accountability.

    Care and staff: Numerous reviewers described staff members who are compassionate, attentive, and willing to provide extra assistance; families reported individualized attention and strong personal connections between staff and residents. At the same time, there are repeated concerns about inconsistent staffing levels, high turnover, and variable staff professionalism. Reports include delays in responding to call lights and instances of unprofessional communication tone. These patterns suggest that day-to-day care experience may depend heavily on which staff members are working and that continuity of caregivers can be uneven.

    Dining: Dining impressions are mixed. Some reviewers find the food satisfactory, but others describe inconsistencies in meal preparation and kitchen operations, including concerns about the tone and conduct of kitchen staff. These comments point to variability in dining quality and service rather than a uniformly positive or negative dining program.

    Activities and social life: The activities program is a clear strength. Reviewers consistently note an active, varied schedule with new and engaging events, strong volunteer involvement, and opportunities that keep residents occupied and socially engaged. The presence of a large multipurpose room and regular programming contributes to a busy social environment and is one of the facility’s primary draws.

    Facilities and amenities: The facility is described as visually appealing with pleasant common areas and a sizable multipurpose room. However, maintenance and amenity gaps are repeatedly noted: ongoing noise problems (doors slamming, loud common-area activity), doors or hardware needing repair, limited on-site personal services (for example, no salon), and lack of resident Wi‑Fi. These facility and maintenance issues affect comfort and day-to-day convenience.

    Management and organizational patterns: A salient theme is perceived weaknesses in leadership and accountability. Reviewers describe instances where complaints were not resolved to their satisfaction, front-desk/customer-service conflicts, and what some perceived as an institutional focus that favors staff or administrative considerations over resident-centered priorities. Taken together, these comments suggest opportunities for stronger managerial responsiveness, clearer escalation pathways for family concerns, and improved oversight of operational areas (maintenance, dining, staffing).

    Notable patterns for prospective families: If prioritizing an active social program and warm one-on-one caregiver relationships, this community may be attractive. If consistent staffing, quiet environment, reliable responsiveness to call lights, and robust on-site amenities (Wi‑Fi, salon) are priorities, families should probe those areas during a tour and ask for recent staffing metrics, maintenance schedules, and examples of how leadership addresses complaints. A focused walkthrough of resident rooms, common-area noise at different times of day, and direct conversations with activities and nursing leadership will help clarify whether current strengths align with a prospective resident’s needs.

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    Location

    Map showing location of Orchards Assisted Living

    Orchards Assisted Living is located at 1018 Royal Ct, Medford, OR, 97504.

    About Orchards Assisted Living

    Orchards Assisted Living is a well-established care community situated in a peaceful neighborhood known for its beautiful surroundings and inviting atmosphere. At Orchards Assisted Living, residents enjoy a welcoming environment designed to promote both comfort and independence. The community features thoughtfully designed common areas and attractive outdoor spaces, allowing residents to relax and socialize in settings that feel like home. The staff at Orchards Assisted Living strive to foster a sense of belonging and security, ensuring that every person feels valued and supported as they go about their daily routines.

    The living accommodations at Orchards Assisted Living are tailored to meet the needs of each resident, combining privacy with access to supportive care services. The residence offers a variety of apartment styles, each carefully appointed to provide safety, convenience, and a touch of personal flair. Residents have the opportunity to decorate their living spaces with cherished belongings, making each apartment a true reflection of individual taste and style. The community’s care philosophy centers on preserving dignity and maximizing independence, with an array of services available to adapt to the changing needs of each individual.

    Dining is a highlight of the experience at Orchards Assisted Living, where meals are crafted to be both nutritious and enjoyable. The culinary team pays close attention to dietary preferences and restrictions, ensuring that everyone can look forward to mealtime. Social engagement is encouraged through a curated calendar of activities, events, and excursions, which are designed to appeal to various interests and abilities. Whether participating in creative arts, enjoying group fitness, joining a lively discussion, or exploring local attractions, residents have many opportunities to remain active and connected.

    The community is also known for its dedicated team members who are passionate about enhancing the quality of life for residents. Compassionate care, attentive service, and respectful communication are the hallmarks of their approach. Orchards Assisted Living takes pride in maintaining a warm, family-like atmosphere, where friendships are easily formed among residents and staff alike. The blend of personalized attention, engaging programming, and a beautiful residential setting makes Orchards Assisted Living a place where seniors can truly thrive.

    People often ask...

    Orchards Assisted Living offers competitive pricing, with rates starting at a cost of $4,875 per month.

    Orchards Assisted Living offers assisted living.

    There are 16 photos of Orchards Assisted Living on Mirador.

    The full address for this community is 1018 Royal Ct, Medford, OR 97504.

    No, Orchards Assisted Living does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Oregon, the Department of Human Services' Aging & People with Disabilities program licenses assisted living and residential care facilities, conducting inspections, complaint investigations, and renewals.

    License number70M210
    StatusActive
    Facility typeAssisted Living Facility
    Capacity72 residents
    LicenseeOhana Medford Operations, LLC
    EffectiveFebruary 5th, 1999
    View the official license record

    Inspection Reports

    89

    Reports

    0

    Type A Citations

    0

    Type B Citations

    1

    Complaints

    15

    Years

    12 Aug 2025Inspection
    Found a licensing violation involving theft of a resident's money and failure to protect property.
    • LicensingFailed to provide safe environment
    12 May 2025Kitchen
    Found widespread unsanitary kitchen conditions not in compliance with food sanitation rules. The kitchen showed numerous issues including debris, discoloration, damaged shelving, and standing water.
    • DeficiencyResident Services Meals, Food Sanitation Rule
    05 Nov 2024Abuse: Neglect
    Found neglect and abuse due to inadequate staff training and failure to follow treatment orders, which caused pain to the resident. A $250.00 fine was assessed.
    • AbuseFailed to provide service
    08 Sept 2023Inspection
    Investigated a case where a staff member allegedly exploited a resident by stealing pain medication, and the medication administration system was unsafe.
    • LicensingFailed to provide a safe medication administration system
    17 Aug 2023Licensure
    Found sanitation and maintenance deficiencies in the kitchen during the initial visit; subsequent follow-up determined substantial compliance.
    • DeficiencyComment
    • DeficiencyResident Services Meals, Food Sanitation Rule
    24 Jan 2023Abuse: Neglect
    Found that incontinence care was not provided timely, leaving the resident in soiled briefs and causing embarrassment and emotional distress, with a fine assessed.
    • AbuseFailed to follow care plan
    24 Jan 2023Abuse: Neglect
    Investigated found that care plan wasn't followed, resulting in a resident fall and head injury during toileting due to an improper transfer and inadequate staff training.
    • AbuseFailed to follow care plan
    24 Jan 2023Abuse: Neglect
    Investigated a complaint and found that safety during toileting was not monitored and timely help was not provided, causing pain and discomfort to the resident.
    • AbuseFailed to assist with toileting
    23 Jan 2023License Condition
    Determined that staffing levels were insufficient to meet residents' scheduled and unscheduled needs.
    • Regulatory ActionFailed to meet the scheduled and unscheduled needs of residents
    23 Jan 2023License Condition
    Found that an acuity-based staffing tool was not used as required.
    • Regulatory ActionFailed to use an ABST
    04 Oct 2022Complaint
    Identified deficiencies related to staffing requirements and the acuity-based staffing tool.
    • DeficiencyLicensing Complaint Investigation
    • DeficiencyStaffing Requirements and Training: Staffing
    • DeficiencyAcuity-Based Staffing Tool
    03 Oct 2022Abuse: Neglect
    Investigated a care-plan violation and found neglect and abuse from not turning the resident every 2 hours at night, which worsened the resident’s condition. A $500 fine was assessed.
    • AbuseFailed to follow care plan
    03 Oct 2022Abuse: Neglect
    Found that toileting care was not provided properly, causing long waits and discomfort and constituting neglect and abuse.
    • AbuseFailed to follow care plan
    29 Sept 2022Inspection
    Investigated and found a failure to provide a safe environment for a resident, and a person allegedly exploited the resident financially.
    • LicensingFailed to provide safe environment
    03 Aug 2022Abuse: Neglect
    Investigated an allegation of neglect and abuse and found that interventions were not implemented or monitored for a resident, resulting in a physical altercation and unreasonable discomfort to the affected individual.
    • AbuseFailed to provide safe environment
    25 Apr 2022Validation
    Identified deficiencies in move-in evaluations, RN delegation for insulin, fire safety training, and heating/ventilation controls; a follow-up review noted substantial compliance.
    • DeficiencyComment
    • DeficiencyResident Move-In and Eval: Res Evaluation
    • DeficiencyRn Delegation and Teaching
    • DeficiencyFire and Life Safety: Safety
    • DeficiencyHeating and Ventilation
    04 Mar 2022Abuse: Neglect
    Investigated a resident aggression case and found failure to appropriately plan care for physically aggressive behaviors, constituting neglect and abuse.
    • AbuseFailed to properly plan care
    14 Feb 2022Abuse: Neglect
    Found that staff failed to respond promptly to a resident's call for help, delaying medical treatment after chest pains.
    • AbuseFailed to assure timely medical treatment
    27 Dec 2021Abuse: Neglect
    Investigated a complaint and found a safe medication administration system was not provided, leading to hospitalizations in July 2021.
    • AbuseFailed to provide a safe medication administration system
    12 Dec 2021Abuse: Neglect
    Investigated an allegation of abuse and neglect and found that a staff member touched a resident inappropriately during a massage, causing significant emotional harm and a failure to keep the resident safe.
    • AbuseFailed to provide safe environment
    12 Dec 2021Abuse: Neglect
    Investigated a report of inappropriate touching that violated safety and resident rights, resulting in findings of abuse and neglect with a monetary penalty.
    • AbuseFailed to provide safe environment
    30 Nov 2021Inspection
    Determined that verbal and emotional abuse occurred and that a safe environment was not provided.
    • LicensingFailed to provide safe environment
    12 Oct 2021Abuse: Neglect
    Investigated found neglect and abuse due to failing to follow the care plan, resulting in dried stool on clothing and catheter, a kinked catheter, skin breakdown and pain, and hospital treatment.
    • AbuseFailed to follow care plan
    17 Jul 2021Abuse: Neglect
    Determined that a resident was at risk for skin breakdown due to incontinence and immobility after care plan checks were not performed during staffing shortages, constituting abuse and neglect.
    • AbuseFailed to follow care plan
    24 Jun 2021Inspection
    Investigated a complaint and determined neglect by a staff member who was heavily intoxicated, creating a risk of serious harm to a resident.
    • LicensingFailed to provide safe environment
    23 Apr 2021Abuse: Neglect
    Investigated a complaint and found a failure to provide a safe medication administration system, resulting in neglect and abuse when prescribed diabetes medication was not available to a resident. A $500 fine was assessed.
    • AbuseFailed to provide a safe medication administration system
    02 Apr 2021Inspection
    Investigated an allegation that a staff member failed to administer medication as ordered and that a safe medication administration system was not provided, resulting in potential harm.
    • LicensingFailed to provide a safe medication administration system
    05 Feb 2021Abuse: Neglect
    Determined that a safe medication administration system was not provided, resulting in a resident not receiving prescribed pain medication and experiencing unreasonable discomfort; a $500 fine was assessed.
    • AbuseFailed to provide a safe medication administration system
    02 Jan 2021Abuse: Neglect
    Found a failure to provide a safe environment by not addressing fall risk, resulting in multiple falls and neglect.
    • AbuseFailed to provide safe environment
    17 Nov 2020Abuse: Neglect
    Investigated a complaint and found a neglect and abuse violation due to delaying pain medication, causing excessive pain; a fine was assessed.
    • AbuseFailed to provide a safe medication administration system
    25 Sept 2020Abuse: Neglect
    Identified a failure to provide a safe environment and protect residents from aggressive behavior, constituting neglect and abuse.
    • AbuseFailed to provide safe environment
    05 Sept 2020Abuse: Neglect
    Investigated and found a deficient medication administration system that caused unreasonable discomfort, constituting neglect and abuse; a $250 fine was assessed.
    • AbuseFailed to provide a safe medication administration system
    31 May 2020Inspection
    Found deficiencies in carrying out medication orders as prescribed, indicating problems with the medication administration system.
    • LicensingFailed to provide a safe medication administration system
    10 Apr 2020Inspection
    Investigated the allegation of financial exploitation and found a deficiency where a resident's property was not protected, resulting in theft.
    • LicensingFailed to provide safe environment
    12 Feb 2020Abuse: Neglect
    Investigated found staff failed to follow the resident's care plan and delayed responses to call lights, resulting in neglect and loss of dignity.
    • AbuseFailed to follow care plan
    27 Nov 2019Inspection
    Determined that an unidentified individual financially exploited an alleged victim by taking money from a coin jar, constituting abuse. Also found a failure to protect the alleged victim from theft of property under Oregon Administrative Rules.
    • LicensingFailed to provide safe environment
    13 Aug 2019Inspection
    Investigated an allegation of failing to report potential or suspected abuse and found failure to report suspected abuse.
    • LicensingFailed to report potential or suspected abuse
    20 Jun 2019Inspection
    Identified violations for failing to provide a safe environment.
    • LicensingFailed to provide safe environment
    18 Jun 2019Abuse: Neglect
    Found neglect due to failing to provide basic care and a safe medication administration system, creating a serious risk of harm. A $500 fine was assessed.
    • AbuseFailed to provide a safe medication administration system
    19 Apr 2019Abuse: Neglect
    Investigated an allegation of neglect in medication administration and identified a deficient medication system that risked serious harm to a resident.
    • AbuseFailed to administer medication as ordered
    20 Feb 2019Inspection
    Found the provider failed to provide required daily living activities, including assistance with a two-person transfer when needed.
    • LicensingFailed to assist with transfer
    20 Feb 2019Inspection
    Found staffing levels were not met and call lights were not answered promptly.
    • LicensingFailed to answer call light in a timely manner
    30 Jan 2019Abuse: Neglect
    Found a neglect violation related to failing to administer medications as ordered, which posed serious risk of harm; a $500 fine was assessed.
    • AbuseFailed to provide a safe medication administration system
    29 Jan 2019Inspection
    Investigated a licensing complaint and substantiated a failure to report suspected abuse; a $1,000 fine was assessed.
    • LicensingFailed to report potential or suspected abuse
    27 Jan 2019Abuse: Neglect
    Found neglect due to failing to provide appropriate supervision, creating risk of physical harm and discomfort to a resident. A fine of $1,125 was assessed.
    • AbuseFailed to follow care plan
    20 Jan 2019Inspection
    Found failure to report suspected abuse. A $1,000 fine was assessed.
    • LicensingFailed to report potential or suspected abuse
    20 Jan 2019Abuse: Neglect
    Investigated and found neglect creating a risk of serious harm by failing to provide basic care and services. A $500 fine was assessed.
    • AbuseFailed to provide a safe medication administration system
    12 Jan 2019Abuse: Neglect
    Found neglect for failing to administer medications as ordered, which led to the resident's hospital visit. A $1,500 fine was assessed.
    • AbuseFailed to administer medication as ordered
    10 Jan 2019Abuse: Neglect
    Found neglect related to failure to provide a safe medication administration system. A $500 fine was assessed.
    • AbuseFailed to provide a safe medication administration system
    04 Jan 2019Inspection
    Investigated an allegation and found that a call light was not answered in a timely manner.
    • LicensingFailed to answer call light in a timely manner
    04 Jan 2019Inspection
    Investigated the medication administration allegation and identified a failure to administer medication as ordered.
    • LicensingFailed to administer medication as ordered
    14 Dec 2018Inspection
    Found failure to intervene when a resident's condition changed, creating risk of serious harm.
    • LicensingFailed to intervene when resident's condition changed
    01 Dec 2018Abuse: Neglect
    Investigated the allegation of failing to administer medication as ordered; found neglect in administering a resident's medication and assessed a $500 fine.
    • AbuseFailed to administer medication as ordered
    12 Nov 2018Inspection
    Identified a licensing violation for failing to report suspected abuse and assessed a $1,000 fine.
    • LicensingFailed to report potential or suspected abuse
    21 Sept 2018Inspection
    Investigated a failure to report suspected abuse and identified violations, with a $1,000 fine assessed.
    • LicensingFailed to report potential or suspected abuse
    21 Sept 2018Abuse: Neglect
    Determined neglect occurred due to failure to follow the care plan, resulting in physical harm to the resident, and a $250 fine was assessed.
    • AbuseFailed to follow care plan
    17 Sept 2018Inspection
    Found that suspected abuse was not reported. A $1,000 fine was assessed.
    • LicensingFailed to report potential or suspected abuse
    17 Sept 2018Abuse: Neglect
    Investigated and found neglect due to failure to provide adequate hygiene and incontinence care, resulting in personal dignity issues. A $250 fine was assessed.
    • AbuseFailed to provide service
    08 Aug 2018Abuse: Financial abuse
    Investigated a financial exploitation allegation and concluded that residents were not protected from exploitation by a caregiver, which led to financial loss.
    • AbuseFailed to protect resident from financial exploitation
    14 Jun 2018Inspection
    Found that a staff member verbally abused a resident, causing anguish and unreasonable discomfort.
    • LicensingFailed to protect resident from verbal abuse
    03 Apr 2018Abuse: Neglect
    Found an inadequate medication system that led to hospitalization.
    • AbuseFailed to administer ordered medication
    26 Mar 2018Inspection
    Investigated an allegation of failure to report potential or suspected abuse. The allegation was sustained and a civil penalty was assessed.
    • LicensingFailed to report potential or suspected abuse
    26 Mar 2018Abuse: Neglect
    Investigated an allegation of failing to administer medication as ordered and found the provider failing to provide appropriate care.
    • AbuseFailed to administer medication as ordered
    08 Mar 2018Inspection
    Found failure to report potential or suspected abuse.
    • LicensingFailed to report potential or suspected abuse
    08 Mar 2018Abuse: Neglect
    Fined the licensee $500 after determining failure to provide appropriate care.
    • AbuseFailed to properly plan care
    19 Jul 2017Abuse: Neglect
    Investigated an allegation of neglect; found residents were not protected from inappropriate verbal comments.
    • AbuseFailed to address resident's behavior
    14 Jun 2017Abuse: Neglect
    Investigated an abuse/neglect allegation and found that care was not provided according to the care plan.
    • AbuseFailed to follow care plan
    14 Jul 2016Abuse: Financial abuse
    Investigated the allegation of financial abuse and found residents were not protected from wrongful taking of resources.
    • AbuseFailed to provide safe environment
    12 Jul 2016Inspection
    Found that a safe environment was not provided and appropriate care was lacking.
    • LicensingFailed to provide safe environment
    24 Jun 2016Abuse: Neglect
    Investigated a complaint and found a failure to adequately care plan related to falls and to protect a resident from physical harm.
    • AbuseFailed to adequately care plan related to falls
    09 Jun 2016Inspection
    Found noncompliance with keeping medication records current; the MAR was not marked at the time of the medication pass and was later changed, resulting in inaccurate documentation.
    • LicensingFailed to keep medication record current or accurate
    08 Jun 2016Inspection
    Determined that a rights violation occurred by failing to protect a resident from inappropriate interaction.
    • LicensingFailed to assure resident rights
    22 May 2016Inspection
    Found a deficiency in administering medication as ordered and in the medication system.
    • LicensingFailed to administer medication as ordered
    07 Mar 2016Inspection
    Found that residents did not receive appropriate care because the care plan was not followed.
    • LicensingFailed to follow care plan
    29 Dec 2015Inspection
    Investigated and found that a resident's rights were not protected due to an inappropriate interaction.
    • LicensingFailed to assure resident rights
    10 Dec 2015Inspection
    Investigated the allegation and found a deficiency in protecting a resident's rights due to an inappropriate interaction.
    • LicensingFailed to assure resident rights
    20 Oct 2015Inspection
    Found a violation for failing to protect a resident from inappropriate verbal comments.
    • LicensingFailed to assure resident rights
    05 Jun 2015Abuse: Physical Abuse
    Investigated a complaint of physical abuse and failure to provide a safe environment; found a resident was not protected from inappropriate interaction.
    • AbuseFailed to provide safe environment
    05 Jun 2015Abuse: Verbal/Mental abuse
    Determined that the resident was not protected from inappropriate verbal comments.
    • AbuseFailed to protect resident from verbal abuse
    14 Mar 2015Abuse: Neglect
    Investigated the allegation of neglect and found failure to provide appropriate care.
    • AbuseFailed to provide service
    12 Feb 2015Abuse: Neglect
    Found a deficient medication system and identified failure to administer medication as ordered.
    • AbuseFailed to administer medication as ordered
    15 Jan 2015Abuse: Neglect
    Investigated an allegation of failing to administer medication as ordered and found an unsafe medication administration system.
    • AbuseFailed to administer medication as ordered
    21 Aug 2014Inspection
    Investigated the allegation of failing to provide a safe medication administration system and found a failure to provide an adequate system.
    • LicensingFailed to provide a safe medication administration system
    19 Aug 2014Abuse: Financial abuse
    Investigated a financial abuse allegation and identified a deficiency in protecting residents from financial loss.
    • AbuseFailed to provide safe environment
    29 Jul 2013Inspection
    Investigated an allegation and found deficiencies in the medication administration system.
    • LicensingFailed to provide a safe medication administration system
    10 May 2013Inspection
    Found a violation involving resident rights due to inappropriate verbal interactions, indicating the resident wasn't adequately protected.
    • LicensingFailed to assure resident rights
    30 May 2012Abuse: Financial abuse
    Determined that a resident's assets were not adequately protected, indicating financial abuse.
    • AbuseFailed to provide safe environment
    05 Nov 2011Abuse: Neglect
    Investigated an allegation of abuse/neglect and found a resident was not protected from rough treatment.
    • AbuseFailed to protect resident from rough treatment
    10 Sept 2011Abuse: Financial abuse
    Investigated allegations of financial abuse and found that residents' assets were not protected.
    • AbuseFailed to provide safe environment

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