I placed my mom here and I'm very pleased overall - the facility feels homey, is always clean and secure, and the staff genuinely care. Meals are varied and timely, activities are small and intimate so residents get real interaction and near one-on-one attention, and administrator Kaylene is responsive and an advocate (little touches like Donut Fridays show the personal care). The move-in was smooth and staff were very accommodating; I would recommend this family-style community.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Medication management
Healthcare staffing
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Special dietary restrictions
Room
Cable
Fully furnished
Housekeeping and linen services
Telephone
Wifi
Transportation
Transportation arrangement (medical)
Transportation to doctors appointments
Community services
Move-in coordination
Activities
Community-sponsored activities
Scheduled daily activities
Reviews
3.62·(21)
Overall rating
5
4
3
2
1
Care
3.5
Staff
3.5
Meals
4.2
Amenities
5.0
Value
1.0
Pros
Compassionate and personable caregiving staff
Visible administrator advocacy and hands-on leadership
Clean, well-decorated interior areas
Secure, locked facility layout
Small, intimate resident population enabling personal attention
Assistance-oriented staff who facilitate transitions
Regular special food events and varied menu options
Timely meal service
Spacious rooms with two-per-room option
Responsive admissions and move-in process
Activity board and scheduled social programming
Family-focused communication when staff are engaged
Cons
Inconsistent staffing levels and scheduling reliability
Gaps in personal-effects tracking and laundry controls
Variable sanitation and odor-control practices in some areas
Inconsistent assistance with personal care and dressing
Delays in routine monitoring and incontinence-care responsiveness
Limited and unevenly executed activity programming
Communication breakdowns between management, staff, and families
Perceived weaknesses in clinical oversight and medication-delegation controls
Management practices that create staff stress and family concern
High cost relative to perceived service consistency
Summary of reviews
The reviews for Pacific Living Centers of Medford at Brookhurst describe a facility with clear strengths in personal, family-oriented caregiving and a small-household atmosphere. Many families praise individual caregivers for being compassionate, attentive, and familiar with residents’ preferences; several comments highlight an administrator (Kaylene) whose hands-on advocacy and visible leadership have produced noticeable improvements in daily life and family confidence. The facility is repeatedly described as secure, homey, and, in many areas, clean and well-decorated, with timely meal service and special food events that residents enjoy.
Care quality appears mixed. Positive accounts emphasize near one-on-one attention and staff who treat residents like family; these accounts note attentive admissions support and staff who help with transitions. However, there are repeated operational concerns that affect care consistency: reviewers describe unpredictable staffing levels and scheduling reliability that sometimes leave staff overwhelmed. These staffing inconsistencies are associated with delays in routine monitoring, inconsistent assistance with dressing and feeding, and concerns about responsiveness to personal-care needs. Reviewers also raised sanitation concerns in particular areas and noted variability in housekeeping and odor control.
Dining and activities show strengths and limitations. The dining program is frequently described as varied with enough options and timely service; some families appreciated weekly social food events. Activity offerings exist (an activity board with prescribed sessions) and the small resident population can foster meaningful interactions, but several reviewers felt programming was limited in scope or frequency and that resident engagement could be greater.
Facility and property observations are generally positive: reviewers mention a secure, well-maintained interior and spacious rooms, with the small size enabling more individualized attention. At the same time, there are reports of inadequate personal-effects controls (clothing mixed or lost) and occasional odor or sanitation issues in specific common or bathroom areas, indicating uneven execution of housekeeping processes.
Management and operational patterns show both improvement and friction. Some families describe a positive, responsive administrator and clear improvements in care under current leadership. Other comments indicate communication breakdowns, scheduling miscommunications, and management practices perceived as creating staff stress. There are also concerns about clinical oversight and medication-administration controls; one allegation referenced insulin administration without documented delegation, which raises questions about clinical delegation and oversight procedures. Concerns about incident-reporting, mandated reporting procedures, and family communication following critical events were also raised.
Notable patterns for prospective residents and families to consider: the facility’s small size and engaged staff can deliver a warm, family-like environment and individualized attention, particularly when staffing and leadership are aligned. Conversely, inconsistent staffing, variability in housekeeping and personal-effects management, and lapses in routine monitoring or clinical oversight have been described and could affect reliability of daily care. Families touring the facility should ask specific questions about current staffing ratios and schedules, medication-delegation and clinical oversight policies, laundry and belongings tracking, sanitation protocols for common and bathroom areas, and the frequency and diversity of activities to assess whether the site’s operational practices match their expectations.
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Location
Pacific Living Centers of Medford at Brookhurst is located at 2146 Brookhurst St, Medford, OR, 97504.
About Pacific Living Centers of Medford at Brookhurst
Pacific Living Centers of Medford at Brookhurst sits on Brookhurst Street in Medford and serves as a residential care facility with a focus on smaller, cozy living. The home has 14 memory care beds, designed for seniors living with Alzheimer's and other forms of dementia, and the rooms and common spaces feel more like a house than an institution, decorated to be comfortable and familiar, and offering short hallways and open kitchens, which helps residents move about easily and even take part in cooking. The community provides several levels of care, including independent living, assisted living, memory care, nursing home, long-term care, and even hospice, so people can get more help as their needs change, and there's also home care and adult day services if someone doesn't want or need to live there full time. The facility offers many kinds of rooms, with kitchens or kitchenettes and washers and dryers, and the building has safety and handicap features along with a sprinkler system for fire protection, secure entry, and key code visitor access to keep residents safe, while the grounds are clean, spacious, and suitable for walking or enjoying the outdoors. Staff at Brookhurst aim to build a caring, family-like environment, and the small number of residents in the memory care part helps them offer close attention and comfort, with people saying it's more like a family home than a big facility. There are health services such as nursing, wound care, podiatry, occupational therapy, medication support, and personal care assistants help with tasks like dressing and grooming. The meals can be tailored for special diets and everyone can dine together, and there are activities like arts and crafts, social gatherings, educational programs, and health and wellness classes. Residents have access to a fitness center, garden, game room, salon/barbershop, cable TV, internet, parking for guests, and even transportation if they need it, plus someone keeps the place clean, does the laundry, and takes care of the rooms. Financial guidance and various payment plans are available, including options for long-term care insurance, and people interested in moving in or just learning more can schedule a tour or an assessment to see the place and meet the staff and residents. There are photos to look at if you want to get a feel for the community before visiting.
People often ask...
Pacific Living Centers of Medford at Brookhurst offers competitive pricing, with rates starting at a cost of $4,537 per month.
Pacific Living Centers of Medford at Brookhurst offers assisted living, memory care, and board and care.
There are 4 photos of Pacific Living Centers of Medford at Brookhurst on Mirador.
The full address for this community is 2146 Brookhurst St, Medford, OR 97504.
No, Pacific Living Centers of Medford at Brookhurst does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Oregon, the Department of Human Services' Aging & People with Disabilities program licenses assisted living and residential care facilities, conducting inspections, complaint investigations, and renewals.
Found that an Acuity Based Staffing Tool was not developed, maintained, or implemented.
Licensing—Failed to use an ABST
14 Mar 2026Inspection
14 Mar 2026Inspection
Found a violation for failing to exercise reasonable precautions that protect residents' health and safety.
Licensing—Failed to provide safe environment
27 Nov 2024Abuse: Neglect
27 Nov 2024Abuse: Neglect
Investigated a failure to provide timely incontinence care, found neglect that constitutes abuse and a fine was assessed.
Abuse—Failed to provide service
07 Nov 2024Change of Owner
07 Nov 2024Change of Owner
Identified multiple deficiencies in monitoring changes of condition, health services, staffing accuracy, fire safety, and environmental maintenance. The findings showed inadequate evaluation and documentation of residents' changes in condition and several safety and care processes did not meet requirements.
Deficiency—Change of Condition and Monitoring
Deficiency—Resident Health Services
Deficiency—Acuity Based Staffing Tool - ABST Time
Deficiency—Fire and Life Safety: Safety
Deficiency—Inspections and Investigation: Insp Interval
Deficiency—Doors, Walls, Elevators, Odors
Deficiency—Administration Compliance
Deficiency—Compliance with Rules Health Care
Deficiency—Secure Outdoor Recreation Area
23 Oct 2024Kitchen
23 Oct 2024Kitchen
Found deficiencies in kitchen sanitation and in administration compliance that affected resident meals and safety.
Deficiency—Inspections and Investigation: Insp Interval
Deficiency—Administration Compliance
27 Jun 2024Abuse: Neglect
27 Jun 2024Abuse: Neglect
Found a neglect and abuse violation for failing to provide a safe environment, which led to another bed fall and increased risk; a $500 fine was assessed.
Abuse—Failed to provide safe environment
28 Dec 2023Licensure
28 Dec 2023Licensure
Determined substantial compliance with meals-related requirements and food sanitation rules.
Deficiency—Comment
21 Jun 2023Abuse: Neglect
21 Jun 2023Abuse: Neglect
Found that the care plan was not followed for two-person transfer assistance and routine toileting, placing the resident at risk and leading to a bruise believed to result from improper transfers.
Abuse—Failed to follow care plan
31 May 2023Abuse: Neglect
31 May 2023Abuse: Neglect
Found a failure to follow the AV's care plan for bed monitoring, which led to an unwitnessed fall and injury; a fine was assessed.
Abuse—Failed to follow care plan
27 Dec 2022Abuse: Neglect
27 Dec 2022Abuse: Neglect
Found a failure to provide a safe medication administration system that led to a resident running out of long-acting insulin, with staff directing administration of another resident’s insulin and substituting short-acting insulin, constituting neglect and abuse.
Abuse—Failed to provide a safe medication administration system
27 Dec 2022Abuse: Neglect
27 Dec 2022Abuse: Neglect
Found staffing deficiencies that left a resident unable to receive adequate assistance with transferring and toileting, resulting in repeated discomfort and loss of dignity; a $500 fine was assessed.
Abuse—Failed to provide appropriate staffing
22 Dec 2022Abuse: Neglect
22 Dec 2022Abuse: Neglect
Concluded that a safe medication administration system was not provided, risking serious harm and theft by giving a resident's medication to another resident, with abuse and neglect identified; a fine was assessed.
Abuse—Failed to provide a safe medication administration system
16 Feb 2022Validation
16 Feb 2022Validation
Identified deficiencies in move-in evaluations, resident assessments, service plans, change-of-condition monitoring, treatment orders, staff training, fire safety, and alarm systems. Follow-up determined substantial compliance.
Deficiency—Comment
Deficiency—Reasonable Precautions
Deficiency—Resident Move-In and Eval: Res Evaluation
Deficiency—Service Plan: General
Deficiency—Change of Condition and Monitoring
Deficiency—Systems: Treatment Orders
Deficiency—Staffing Requirements and Training – Pre-Serv
Deficiency—Training Within 30 Days: Direct Care Staff
Deficiency—Fire and Life Safety: Safety
Deficiency—Call Sys, Exit Dr Alarm, Phones, Tv, Or Cable
30 Sept 2021Inspection
30 Sept 2021Inspection
Investigated a complaint and found a safety neglect involving leaving residents unsupervised for about 1.5 hours, risking serious harm.
Licensing—Failed to provide safe environment
05 May 2020Abuse: Neglect
05 May 2020Abuse: Neglect
Investigated a transfer-related care plan violation that caused a resident fall and discomfort, indicating abuse and neglect. A fine was assessed.
Abuse—Failed to provide service
28 Jun 2018Abuse: Neglect
28 Jun 2018Abuse: Neglect
Investigated an allegation of neglect that resulted in hospital transport due to failure to provide appropriate care. The findings showed a failure to provide a safe environment.
Abuse—Failed to provide safe environment
14 Apr 2018Inspection
14 Apr 2018Inspection
Found a failure to provide an adequate medication administration system.
Licensing—Failed to provide a safe medication administration system
11 Apr 2018Inspection
11 Apr 2018Inspection
Found inadequate fall-related care planning and failure to protect a resident from physical harm.
Licensing—Failed to adequately care plan related to falls
13 Sept 2017Inspection
13 Sept 2017Inspection
Investigated a licensing complaint and found that a resident was restricted from associating, interacting, or communicating with others.
Licensing—Failed to provide social services
01 Aug 2017Inspection
01 Aug 2017Inspection
Found an inadequate medication administration system.
Licensing—Failed to administer medication as ordered
30 Jun 2017Abuse: Neglect
30 Jun 2017Abuse: Neglect
Found a deficiency related to a safe medication administration system.
Abuse—Failed to provide a safe medication administration system
12 Jun 2017Inspection
12 Jun 2017Inspection
Investigated the allegation and found an inadequate medication system.
Licensing—Failed to provide a safe medication administration system
10 Jun 2016Inspection
10 Jun 2016Inspection
Determined that supervision was inadequate, risking resident safety.
Licensing—Failed to assure resident was safe
24 Feb 2015Inspection
24 Feb 2015Inspection
Found a licensing violation for failing to assure resident safety due to lack of proper supervision.
Licensing—Failed to assure resident was safe
03 Jan 2014Abuse: Financial abuse
03 Jan 2014Abuse: Financial abuse
Investigated an allegation of financial abuse and found that residents were not protected from misappropriation of money.
Abuse—Failed to provide safe environment
07 Apr 2013Abuse: Verbal/Mental abuse
07 Apr 2013Abuse: Verbal/Mental abuse
Investigated an allegation of verbal/mental abuse and identified failures to protect residents from inappropriate verbal comments.
Abuse—Failed to protect resident from verbal abuse
07 Mar 2012Inspection
07 Mar 2012Inspection
Investigated and found failure to provide proper foot care to residents.
Licensing—Failed to assist with dressing or grooming
23 Apr 2011Abuse: Financial abuse
23 Apr 2011Abuse: Financial abuse
Investigated the financial abuse allegation and found a safe medication administration system was not provided.
Abuse—Failed to provide a safe medication administration system
13 May 2010Inspection
13 May 2010Inspection
Investigated and found failure to provide a safe medication system.
Licensing—Failed to provide a safe medication administration system
14 Feb 2010Abuse: Financial abuse
14 Feb 2010Abuse: Financial abuse
Investigated allegations of financial exploitation and theft of medication. Found that a resident was not protected from financial exploitation and that medication theft occurred due to insufficient protections.
Abuse—Failed to protect resident from financial exploitation
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Pacific Living Centers of Medford at Brookhurst. The information above has not been verified or approved by the owner or operator. For exact information, please contact Pacific Living Centers of Medford at Brookhurst directly. There is no cost for this service. We are compensated by the community you select.
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