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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Hospice waiver
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Dementia waiver
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (medical)
Transportation arrangement (non-medical)
Transportation to doctors appointments
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.51·(61)
Overall rating
5
4
3
2
1
Care
4.5
Staff
4.5
Meals
4.0
Amenities
3.9
Value
4.0
Pros
Compassionate, dementia-trained staff
Attentive nursing with on-site RN coverage
Low caregiver turnover and staff continuity
Dementia-focused, personalized care plans
Smooth hospital and hospice transition processes
Clean, well-maintained common areas and newer-feeling spaces
Home-like atmosphere with welcoming social spaces
Regular activities calendar with outings and bus trips
Flexible meal service and feeding assistance
On-site salon/barber and grooming services
Multi-level care from early memory loss to end-of-life
Strong family communication and community-relations support
Value relative to local alternatives
Trained chef and varied menu options
Prompt infection-control response capability
Cons
Inconsistent staffing levels, particularly on weekends
Delays in responding to resident calls and assistance needs
Sanitation and odor concerns in some rooms or common areas
Inconsistent housekeeping and personal-item management
Variable activity engagement across units and residents
Roommate-pairing challenges and small shared-room configurations
Fluctuating meal quality and menu consistency
Scale and layout that can be overwhelming for some residents
Variable management follow-through on family concerns
Summary of reviews
Brookstone Alzheimer’s Special Care Center presents as a dementia-focused memory-care community with many strengths but also a set of operational inconsistencies families should evaluate.
Care quality and clinical support: Reviewers consistently praise the facility’s dementia expertise, attentive nursing, and availability of on-site clinical staff including an RN. Staff are frequently described as compassionate, knowledgeable about dementia care, and capable of hands-on support such as feeding assistance, bathing, toileting schedules, and end-of-life coordination with hospice. The center offers multi-level care and life-history–based personalization, which several families said helped their loved ones feel known and included. Admissions and transitions from hospital to rooming are generally handled smoothly according to multiple accounts.
Staff and operations: Many accounts highlight low turnover, continuity of caregivers, and strong individual staff members who build rapport with residents and families. At the same time, there are recurring operational concerns: inconsistent staffing levels (notably on weekends), delays in responding to resident requests, and variability in how consistently routine tasks are executed. These patterns have manifested as missed or delayed assistance, less frequent housekeeping in some instances, and uneven oversight of personal items and clothing.
Dining and nutrition: The dining program receives mixed but often positive remarks. Several families describe a trained chef, varied menus, flexible meal schedules, and caregivers who will assist or feed residents as needed. Others describe times when food quality felt mediocre or inconsistent. Overall, the facility appears capable of accommodating most dietary needs and preferences, but menu consistency can vary.
Activities and social life: Brookstone maintains an active calendar with on-site programming, group visits, movie nights, and off-site excursions. Many residents are reported to enjoy bus trips, outings, and communal activities; families appreciated the emphasis on engagement. However, activity availability and resident engagement appear to vary by unit and individual need, with some families noting reduced or less-targeted programming for certain residents.
Facilities and amenities: The building and grounds earn frequent praise for bright, cheery common areas, a courtyard, fountain, TV and gathering rooms, and an on-site salon. Room sizes range from modest shared rooms to larger suites; the facility offers a home-like environment for many residents. Conversely, a subset of families found some rooms small or the overall scale of the facility overwhelming for residents with advanced sensitivity to noise or crowds. There are intermittent sanitation and odor concerns cited in specific rooms or public areas, and housekeeping consistency has been noted as an operational gap to monitor.
Management and family experience: Management receives both commendation and critique. Several reviewers praised responsive administrators, clear explanations of care levels and charges, and strong communication during transitions and end-of-life care. Others described variability in how promptly management resolved ongoing issues. Overall, family-facing staff such as community relations and activity coordinators were often singled out as strengths.
Bottom line: Brookstone is a well-regarded memory-care option with particular strengths in dementia-specific clinical skill, compassionate staff, personalized care approaches, and an active social program. Prospective families should weigh these strengths against operational patterns identified by others — particularly staffing consistency, housekeeping/personal-item management, roommate arrangements, and unit-level activity engagement. A focused tour that assesses staffing presence during off-peak hours, room configuration, housekeeping practices, and how roommate matches are managed will help determine fit for an individual resident.
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Location
Brookstone Alzheimer's Special Care Center is located at 5881 Woodside Dr SE, Salem, OR, 97306.
About Brookstone Alzheimer's Special Care Center
Brookstone Alzheimer’s Special Care Center is a dedicated memory care community in Salem, Oregon, focusing on providing compassionate and individualized care for those living with Alzheimer’s disease and other forms of dementia. The center is known for its unique Meaningful Moments® program, which sets the foundation for everything they do. This specialized approach is designed to go beyond basic safety and comfort by cherishing the whole person—their life experiences, personal history, and individual preferences are thoroughly explored and woven into daily life and activities. Brookstone Alzheimer’s Special Care Center believes that even as memory fades, residents maintain their capacity for joy, connection, and meaning.
The Meaningful Moments® program is the heart of the community’s care philosophy. Upon arrival, the staff spends time learning about each resident’s passions, achievements, family connections, career stories, hobbies, and personal interests. This in-depth understanding enables caregivers to design programming that supports not just physical needs but emotional, social, mental, and spiritual well-being. Activities and interactions are tailored in such a way that they engage residents on multiple levels, creating opportunities for genuine connection, engagement, and even the creation of new memories. Staff members become deeply attuned to the residents’ backgrounds, enabling stronger relationships built on trust and empathy.
Brookstone Alzheimer’s Special Care Center offers a spectrum of services, including memory care, respite care, and companion living arrangements. The environment is designed to provide comfort and security, with thoughtfully arranged spaces such as private and companion suites, some featuring shared or private baths. Residents can enjoy common areas like courtyards and social spaces, where they participate in a variety of programs—such as painting, group activities, and outdoor events—intended to nourish the mind, body, and spirit. Family-centered care is emphasized, ensuring that loved ones feel included and supported throughout the caregiving journey. At Brookstone Alzheimer’s Special Care Center, the focus is always on honoring the individuality of each resident, cultivating moments of fulfillment and happiness, and enabling residents to thrive in an environment enriched with exceptional care.
Sinceri Senior Living is a premier senior living management company founded in 1986 by Jerry Erwin and headquartered in Vancouver, Washington. Originally operating under the name JEA Senior Living, the company has grown substantially over its nearly four decades of operation to become a major player in the senior care industry. Today, Sinceri operates 83 communities across 21 states, serving approximately 5,330 seniors nationwide with a comprehensive range of living options designed to meet diverse care needs and lifestyle preferences.
The company offers three distinct levels of senior care: independent living, assisted living, and specialized memory care through their signature "Meaningful Moments" program. Their assisted living services include 24-hour licensed supervision, medication management, nutritious dining programs, and their exclusive "Elevate" Life Enrichment Program, which addresses four key wellness dimensions - physical, emotional, social, and intellectual aspects. The Meaningful Moments memory care program takes a unique person-centered approach, focusing on each resident's individual history, passions, and interests to create meaningful connections and engagement opportunities for those affected by Alzheimer's and related dementia conditions.
Sinceri's philosophy centers on treating residents like family and fostering genuine bonds between those who live and serve in their communities. Their mission emphasizes honoring the aging process while providing exceptional, person-centered care that empowers residents to maintain their independence and live their best lives regardless of care needs. The company believes that everyone deserves dignity, respect, and opportunities for joy and meaningful experiences, which drives their holistic approach to senior care that goes beyond basic safety and comfort to create truly enriching living environments.
The company has earned significant industry recognition, including certification as a Great Place to Work for seven consecutive years and multiple Forbes honors, including ranking as #78 among America's Best Midsize Employers in 2021 and recognition as one of America's Best Employers by State for Washington. In recent years, Sinceri has experienced substantial growth through strategic partnerships with major healthcare REITs including National Health Investors and Ventas, adding multiple properties in 2024 while maintaining strong operational performance with seven consecutive quarters of NOI growth and achieving pre-pandemic occupancy levels across their stabilized portfolio.
People often ask...
Brookstone Alzheimer's Special Care Center offers competitive pricing, with rates starting at a cost of $6,333 per month.
Brookstone Alzheimer's Special Care Center offers independent living, assisted living, and memory care.
There are 24 photos of Brookstone Alzheimer's Special Care Center on Mirador.
Yes, Brookstone Alzheimer's Special Care Center allows residents to age in place and adjust their level of care as needed.
The full address for this community is 5881 Woodside Dr SE, Salem, OR 97306.
No, Brookstone Alzheimer's Special Care Center does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Oregon, the Department of Human Services' Aging & People with Disabilities program licenses assisted living and residential care facilities, conducting inspections, complaint investigations, and renewals.
Found that care planning failed to address fall risk and no changes were made after multiple falls, resulting in an injury and a $500 fine.
Abuse—Failed to properly plan care
30 Oct 2025Abuse: Neglect
30 Oct 2025Abuse: Neglect
Investigated a resident safety issue and found deficiencies in maintaining a safe environment due to a door alarm not sounding because batteries were dead and no system to check batteries.
Abuse—Failed to maintain a safe physical environment
30 Oct 2025Abuse: Neglect
30 Oct 2025Abuse: Neglect
Found abuse and neglect substantiated due to a nonworking door alarm and lack of monitoring, creating an unsafe environment during a resident-to-resident altercation.
Abuse—Failed to provide safe environment
19 Sept 2025Abuse: Neglect
19 Sept 2025Abuse: Neglect
Investigated abuse and neglect allegations; found a failure to provide a safe environment and inadequate care planning, with a fine assessed.
Abuse—Failed to provide safe environment
03 Jul 2025Inspection
03 Jul 2025Inspection
Investigated and found that a staff member did not follow a resident’s care plan during a sit-to-stand transfer, causing injuries.
Licensing—Failed to follow care plan
27 Apr 2025Abuse: Neglect
27 Apr 2025Abuse: Neglect
Found neglect due to failure to properly plan care to mitigate fall risk, resulting in multiple falls and injuries.
Abuse—Failed to properly plan care
12 Apr 2025Abuse: Neglect
12 Apr 2025Abuse: Neglect
Found a failure to provide a safe environment resulting in neglect and abuse of a resident.
Abuse—Failed to address resident's behavior
22 Nov 2024Kitchen
22 Nov 2024Kitchen
Found multiple deficiencies in food sanitation and administration, including poor kitchen upkeep, improper food handling, and training gaps.
Investigated a relicensure survey identified deficiencies in service planning, staffing time documentation, activity documentation, privacy, door locks, and administration; a follow-up determined substantial compliance.
Deficiency—Comment
Deficiency—Service Plan: General
Deficiency—Acuity-Based Staffing Tool
Deficiency—Individual Privacy: Own Unit
Deficiency—Individual Door Locks: Key Access
Deficiency—Limitations: Threats to Health and Safety
Deficiency—Administration Compliance
Deficiency—Compliance With Rules Health Care
Deficiency—Activities
10 Feb 2024Inspection
10 Feb 2024Inspection
Investigated a medication administration issue and found a failure to administer ordered medication, with no negative outcome for the resident.
Licensing—Failed to administer ordered medication
07 Feb 2024Inspection
07 Feb 2024Inspection
Investigated and found a medication administration violation where medication was not administered as ordered, though no negative outcome occurred.
Licensing—Failed to administer medication as ordered
05 Jan 2024Licensure
05 Jan 2024Licensure
Concluded substantial compliance with meals and sanitation requirements.
Deficiency—Comment
29 Aug 2023License Condition
29 Aug 2023License Condition
Found that the facility failed to use an Acuity Based Staffing Tool as required.
Regulatory Action—Failed to use an ABST
20 Jul 2023Complaint
20 Jul 2023Complaint
Investigated a complaint and reviewed regulatory compliance; no deficiencies were described.
Deficiency—Licensing Complaint Investigation
Deficiency—Acuity-Based Staffing Tool
17 Jun 2023Inspection
17 Jun 2023Inspection
Found that a care plan for a known fall-risk resident was not followed, leading to a fall from a wheelchair. This indicates neglect and abuse and violation of resident rights.
Licensing—Failed to follow care plan
18 Jan 2023Licensure
18 Jan 2023Licensure
Identified deficiencies in kitchen cleanliness and in administration compliance; a follow-up concluded substantial compliance for meals and food sanitation rules.
Investigated and found failure to implement fall-risk interventions and care planning, resulting in neglect and abuse, with a $1500 fine assessed.
Abuse—Failed to properly plan care
31 Aug 2022Abuse: Neglect
31 Aug 2022Abuse: Neglect
Investigated an allegation of abuse and neglect; the care plan wasn't followed, leading to a resident slapping another during a resident-to-resident altercation.
Abuse—Failed to follow care plan
22 Jul 2022Abuse: Neglect
22 Jul 2022Abuse: Neglect
Identified neglect and abuse due to failing to follow a care plan, leading to an unwitnessed altercation where an arm was grabbed and red marks appeared.
Abuse—Failed to follow care plan
26 Jun 2022Abuse: Neglect
26 Jun 2022Abuse: Neglect
Found that a resident-to-resident altercation occurred and the care plan was not followed, resulting in a skin tear; a fine was assessed.
Abuse—Failed to follow care plan
29 Oct 2021Abuse: Neglect
29 Oct 2021Abuse: Neglect
Concluded that the care setting failed to provide a safe environment, resulting in neglect and abuse.
Abuse—Failed to provide safe environment
18 Jun 2021Abuse: Neglect
18 Jun 2021Abuse: Neglect
Investigated the incident and determined a failure to provide timely medical care led to a fractured femur. Found this constitutes neglect and abuse.
Abuse—Failed to provide safe environment
30 Jun 2020Abuse: Neglect
30 Jun 2020Abuse: Neglect
Investigated and found that a safe environment was not provided, resulting in a resident-to-resident altercation and a fine was assessed.
Abuse—Failed to provide safe environment
30 Jun 2020License Condition
30 Jun 2020License Condition
Investigated the allegation of failing to provide infection control and found that infection control was not provided, putting staff and residents at risk.
Regulatory Action—Failed to provide infection control
05 Jun 2020Abuse: Neglect
05 Jun 2020Abuse: Neglect
Found that a resident was not provided a safe environment, resulting in a swollen lip after being slapped by another resident.
Abuse—Failed to provide safe environment
01 May 2020Abuse: Neglect
01 May 2020Abuse: Neglect
Investigated a complaint and found that basic care and supervision were not provided, resulting in a resident injury.
Abuse—Failed to provide safe environment
16 Apr 2020Abuse: Neglect
16 Apr 2020Abuse: Neglect
Investigated an allegation of neglect and found that staff failed to provide a safe environment and to protect a resident from aggression, resulting in harm.
Abuse—Failed to provide safe environment
16 Apr 2020Abuse: Neglect
16 Apr 2020Abuse: Neglect
Investigated found neglect for failing to follow a care plan and protect a resident from aggression, resulting in a fine.
Abuse—Failed to follow care plan
11 Apr 2020Abuse: Neglect
11 Apr 2020Abuse: Neglect
Found a violation of providing a safe environment that caused neglect and abuse. A fine of $188 was assessed.
Abuse—Failed to provide safe environment
17 Jan 2020Abuse: Neglect
17 Jan 2020Abuse: Neglect
Found neglect by failing to protect a resident from being hit. A $375 fine was assessed.
Abuse—Failed to follow care plan
30 Jun 2019Abuse: Neglect
30 Jun 2019Abuse: Neglect
Found neglect by failing to provide basic care, resulting in a bruise on the resident's left upper arm; a $500 fine was assessed.
Abuse—Failed to follow care plan
16 Jun 2019Abuse: Neglect
16 Jun 2019Abuse: Neglect
Determined neglect due to inadequate supervision that resulted in a resident sustaining a skin tear.
Abuse—Failed to follow care plan
16 May 2019Abuse: Neglect
16 May 2019Abuse: Neglect
Investigated a neglect allegation and found failure to provide basic care and supervision, resulting in an arm injury to AV; a $500 fine was assessed.
Abuse—Failed to follow care plan
16 May 2019Inspection
16 May 2019Inspection
Found failure to report suspected abuse and assessed a $750 fine.
Licensing—Failed to report potential or suspected abuse
18 Jan 2019Abuse: Neglect
18 Jan 2019Abuse: Neglect
Found neglect due to failure to provide supervision for safety, creating a risk of serious emotional harm.
Abuse—Failed to properly plan care
16 Dec 2018Abuse: Neglect
16 Dec 2018Abuse: Neglect
Investigated a neglect allegation and found failure to provide basic care to keep an adult safe from risk of serious harm. A $375 fine was assessed.
Abuse—Failed to provide safe environment
08 Nov 2018Abuse: Neglect
08 Nov 2018Abuse: Neglect
Found neglect due to inadequate supervision that resulted in physical harm. A 375 fine was assessed.
Abuse—Failed to provide safe environment
04 Jun 2018Abuse: Physical Abuse
04 Jun 2018Abuse: Physical Abuse
Investigated and found staff failed to protect a resident from rough treatment, resulting in the resident being hit.
Abuse—Failed to protect resident from rough treatment
05 Mar 2018Inspection
05 Mar 2018Inspection
Found a deficiency for failing to provide a safe environment, which led to a resident-to-resident physical altercation; a fine was assessed.
Licensing—Failed to provide safe environment
05 Jan 2018Inspection
05 Jan 2018Inspection
Determined that care plans for residents were not implemented, resulting in a physical altercation.
Licensing—Failed to provide safe environment
04 Dec 2017Inspection
04 Dec 2017Inspection
Investigated and substantiated a failure to provide a safe environment, which led to resident altercations.
Licensing—Failed to provide safe environment
24 Nov 2017Abuse: Neglect
24 Nov 2017Abuse: Neglect
Found deficiencies in providing a safe environment, with care needs not assessed or intervened, leading to a physical altercation and bruising.
Abuse—Failed to provide safe environment
06 Nov 2017Inspection
06 Nov 2017Inspection
Investigated a safety allegation and found a deficiency where protection failed, causing an incident between residents RV1 and RV2.
Licensing—Failed to provide safe environment
10 Sept 2017Inspection
10 Sept 2017Inspection
Investigated the safety allegation and found a failure to assess and intervene, which allowed elopement from the premises.
Licensing—Failed to provide safe environment
08 Sept 2017Inspection
08 Sept 2017Inspection
Investigated an allegation that residents were not provided a safe environment and found failure to assess and intervene, leading to a noninjury resident-to-resident altercation.
Licensing—Failed to provide safe environment
28 May 2017Inspection
28 May 2017Inspection
Investigated an allegation of failure to provide a safe environment and found a safety deficiency that allowed a resident to be hit by another resident.
Licensing—Failed to provide safe environment
09 May 2017Inspection
09 May 2017Inspection
Found failure to provide a safe environment, increasing risk of injury to residents and leading to multiple altercations among residents, visitors, and staff.
Licensing—Failed to provide safe environment
04 Jan 2017Abuse: Neglect
04 Jan 2017Abuse: Neglect
Investigated an abuse/neglect allegation and found a failure to provide a safe environment that allowed a resident-to-resident altercation, resulting in a resident being scratched.
Abuse—Failed to provide safe environment
27 Dec 2016Abuse: Neglect
27 Dec 2016Abuse: Neglect
Investigated and found a failure to provide a safe environment that led to a resident not receiving medical treatment.
Abuse—Failed to provide safe environment
26 Nov 2016Abuse: Neglect
26 Nov 2016Abuse: Neglect
Investigated and found a failure to prevent a resident-to-resident altercation that caused a skin tear and bruising.
Abuse—Failed to provide safe environment
02 Nov 2016Abuse: Neglect
02 Nov 2016Abuse: Neglect
Found that the facility failed to assess and intervene with aggressive behaviors, leading to an altercation and a skin tear.
Abuse—Failed to provide safe environment
11 Oct 2016Inspection
11 Oct 2016Inspection
Investigated the allegation and found a failure to adequately assess and intervene, resulting in RVs hitting each other.
Licensing—Failed to provide safe environment
10 Oct 2016Inspection
10 Oct 2016Inspection
Investigated a failure to assess and intervene that could place residents at risk and identified a Level 2 violation.
Licensing—Failed to provide safe environment
02 Sept 2016Abuse: Neglect
02 Sept 2016Abuse: Neglect
Investigated a restraint-related concern and found a substantiated failure to protect a resident from physical restraints, resulting in skin tears and bruising.
Abuse—Failed to properly use restraint
02 Jun 2016Inspection
02 Jun 2016Inspection
Investigated an allegation of failing to provide a safe environment and identified a deficiency related to safety.
Licensing—Failed to provide safe environment
03 Sept 2015Abuse: Neglect
03 Sept 2015Abuse: Neglect
Investigated the allegation of failing to address resident's behavior and found that a safe environment was not provided.
Abuse—Failed to address resident's behavior
08 Jul 2015Abuse: Neglect
08 Jul 2015Abuse: Neglect
Investigated an allegation that staff failed to address a resident's behavior. Found that a safe environment was not provided.
Abuse—Failed to address resident's behavior
04 Nov 2014Abuse: Neglect
04 Nov 2014Abuse: Neglect
Found a safety deficiency that allowed a resident-to-resident altercation to occur.
Abuse—Failed to address resident's behavior
01 Nov 2014Abuse: Financial abuse
01 Nov 2014Abuse: Financial abuse
Investigated the financial exploitation allegation and found a failure to protect a resident from theft.
Abuse—Failed to protect resident from financial exploitation
07 Sept 2013Abuse: Neglect
07 Sept 2013Abuse: Neglect
Investigated abuse/neglect allegation and identified a deficiency in providing a safe environment.
Abuse—Failed to provide service
25 Aug 2013Abuse: Neglect
25 Aug 2013Abuse: Neglect
Investigated the allegation and identified a failure to provide appropriate care for a resident. The finding involved a level-2 deficiency affecting resident care.
Abuse—Failed to address resident's behavior
25 Dec 2012Abuse: Neglect
25 Dec 2012Abuse: Neglect
Investigated a neglect allegation and identified a failure to provide a safe environment. The finding noted that residents were not provided with a safe living environment.
Abuse—Failed to provide safe environment
13 Jul 2011Abuse: Financial abuse
13 Jul 2011Abuse: Financial abuse
Determined that a safe environment was not provided.
Abuse—Failed to provide safe environment
04 Mar 2011Abuse: Physical Abuse
04 Mar 2011Abuse: Physical Abuse
Investigated an allegation of physical abuse and identified a failure to provide a safe environment.
Abuse—Failed to protect resident from rough treatment
20 Oct 2010Abuse: Neglect
20 Oct 2010Abuse: Neglect
Investigated the allegation of neglect related to medication management and assessed a $300 fine.
Abuse—Failed to provide a safe medication administration system
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Brookstone Alzheimer's Special Care Center. The information above has not been verified or approved by the owner or operator. For exact information, please contact Brookstone Alzheimer's Special Care Center directly. There is no cost for this service. We are compensated by the community you select.
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