I placed my parents in this small, home-like assisted living (not memory care) community and have been very pleased. The houses are clean, freshly painted and carpeted, with cozy individual or shared rooms, common living/kitchen/dining areas and outdoor seating. Staff are knowledgeable, long-tenured, friendly and attentive - management is strong, turnover is low, and the care is reasonably priced. There are daily activities and good opportunities to make friends; I feel my loved ones are cared for and loved and I highly recommend it.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
Schedule a Tour
Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
3.27·(30)
Overall rating
5
4
3
2
1
Care
3.8
Staff
4.1
Meals
1.7
Amenities
3.0
Value
4.0
Pros
Home-like small-house model
Clean, well-maintained interiors
Separate smaller residential homes on site
Common living, dining, and kitchen areas
Outdoor seating and patios
On-site activities program with daily calendar
Flexible levels of care with hospice coordination
Attentive, compassionate caregiving staff
Long-tenured, knowledgeable staff
Supportive management and ownership
Reasonable pricing and perceived value
Opportunities for socialization and friendships
Cons
Inconsistent family communication and follow-up
Variable meal quality and limited menu selection
Inconsistent sanitation and personal-hygiene practices
Staffing responsiveness and reliability gaps
Small resident rooms and limited private space
Temperature-control and ventilation issues
Inadequate separation/management of smoking areas
Gaps in clinical-incident response and family notification
Discrepancies in diet/feeding decisions and monitoring
Variable resident engagement in activities
Summary of reviews
Gateway Living elicits a mixed but clear pattern: many reviewers emphasize a strong, home-like environment with compassionate staff and well-maintained common areas, while others raise operational and clinical concerns that families should evaluate during a tour and pre-admission discussion.
Care quality: Several families described attentive, compassionate caregiving and appropriate coordination with hospice when needed. The facility appears able to support residents with varying needs, including dementia care. However, there are notable clinical and care-practice concerns raised by some families — including allegations about nutritional care decisions and inconsistent personal-hygiene assistance — that point to the need for clear written care plans, monitoring protocols, and documented incident-response procedures. Prospective families should ask about care-plan reviews, feeding policies, and how the facility documents and communicates clinical issues.
Staff: Staff are frequently praised as caring, knowledgeable, and long-tenured; many reviews highlight strong relationships between caregivers and residents and commend management/ownership for oversight. At the same time, there are recurring comments about staff availability and responsiveness in certain situations, along with specific complaints about communication delays. These observations suggest generally good day-to-day caregiving paired with occasional lapses in staffing responsiveness or administrative follow-up.
Dining: The community provides meals and some reviewers appreciate the convenience and basic service. Multiple comments point to variable meal quality and a desire for more menu choices. There are also disagreements noted between families and staff about appropriate diets and feeding techniques for some residents. Families should review menus, sample meals when possible, and clarify how dietary changes and feeding interventions are decided and documented.
Activities: The community offers an on-site activities program and a daily calendar; reviewers mention opportunities to socialize and make friends. Engagement appears to vary by house and by resident — some families observed active programming, while others had not yet seen strong participation. Observing an activities period during a visit can help set expectations about resident involvement.
Facilities: Physical plant descriptions are generally positive: small, separate homes, freshly painted rooms, carpeted interiors, and shared living/dining spaces that support a residential feel. Drawbacks identified across reviews include very small private rooms, intermittent odor or sanitation concerns in some areas, and reports of overheating or poor temperature control. Outdoor seating and patios are available, but management of outdoor smoking areas was flagged as inadequate by some reviewers.
Management and patterns: Management and ownership receive praise from several families for being involved and supportive, and many note the value proposition. Conversely, a pattern of inconsistent communication around admissions, paperwork, and family updates emerges in multiple accounts. There are also a few serious, individual allegations that raise additional concerns; these underscore the importance of reviewing the facility's incident-notification procedures, staffing ratios, and infection-control policies.
Overall recommendation for prospective families: Gateway Living offers a small-house, homelike setting with many positive reports about caregiving and facility upkeep, but there are recurring operational themes—communication gaps, inconsistent sanitation and personal-care practices, variable meal quality, and small private rooms—that warrant focused inquiry. During a visit, ask for samples of the daily menu, examples of individualized care plans, staffing ratios, policies for incident notification and infection control, temperature management measures, and opportunities to observe an activities session. Request references from current families and clarify admission and follow-up communication commitments in writing to help weigh the community’s strengths against the documented operational concerns.
Reviews written on Mirador
We have no reviews to show about Gateway Living.
Help other families by writing a review about your experience with this community.
Location
Gateway Living is located at 611 N Cloverleaf Loop, Springfield, OR, 97477.
About Gateway Living
Gateway Living is a locally owned and operated campus specializing in assisted living with a focus on memory care. Since 1991, this community has established itself as a dedicated provider of quality memory care services in the Eugene and Springfield area. The staff at Gateway Living brings years of experience and tailors care to meet the unique needs of individuals living with dementia or Alzheimer’s disease. The environment is designed to foster compassion and support, aiming to make every resident feel at home in a safe and nurturing setting.
Situated in a quiet, conveniently located neighborhood in Springfield, Gateway Living features a campus of 11 custom-built houses. Each of these homes is specifically created to provide secure, comfortable residences for memory care residents. The design ensures that every building is both beautiful and functional, emphasizing safety and a sense of belonging. The campus offers home-cooked meals, daily activities, and a clean, well-kept environment that underscores the community’s commitment to quality living.
Professionalism and a nurturing personality define the team at Gateway Living. The staff is composed of experienced caregivers, as well as those new to the field who receive paid, professional training. The care team includes Registered Nurses (RNs) and Licensed Practical Nurses (LPNs), with opportunities for growth and additional sign-on bonuses for new hires. The ongoing professional development ensures that every caregiver, whether seasoned or new, is prepared to deliver the compassionate care that defines the Gateway Living experience.
The leadership at Gateway Living, with guidance from its founders Mike Hudman and June Beyerlin, has cultivated a supportive environment both for staff and residents. Their vision has led to the development of four locations throughout the Eugene and Springfield area, each offering its own specialty in adult residential care. By continuously offering COVID-19 vaccinations to staff and residents and adapting to the evolving needs of memory care, Gateway Living remains a sanctuary for those seeking reliable and heartfelt assisted living. The strong sense of community and dedication to each individual’s well-being are at the heart of everyday life at Gateway Living.
People often ask...
Gateway Living offers competitive pricing, with rates starting at a cost of $7,689 per month.
Gateway Living offers assisted living, memory care, continuing care retirement community, and skilled nursing.
There are 18 photos of Gateway Living on Mirador.
Yes, Gateway Living allows residents to age in place and adjust their level of care as needed.
The full address for this community is 611 N Cloverleaf Loop, Springfield, OR 97477.
No, Gateway Living does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Oregon, the Department of Human Services' Aging & People with Disabilities program licenses assisted living and residential care facilities, conducting inspections, complaint investigations, and renewals.
Found multiple deficiencies in meals texture and kitchen sanitation after observations and interviews. The findings show non-compliance with meal and sanitation requirements.
Investigated the allegation and found the ABST not updated to reflect resident needs, with inconsistencies between the roster, care plans, and ABST data.
Licensing—Failed to use an ABST
11 Jul 2025Inspection
11 Jul 2025Inspection
Found a safety lapse that left a resident without a safe environment, and the resulting injury could have been prevented with proper staff assessment. This constitutes neglect and abuse under the Oregon rules.
Licensing—Failed to provide safe environment
13 Feb 2025Kitchen
13 Feb 2025Kitchen
Found sanitation and administration compliance deficiencies related to meals, kitchen operations, and food handling practices.
Investigated a licensing complaint and identified a treatment-orders issue with potential for moderate harm.
Deficiency—Licensing Complaint Investigation
Deficiency—Systems: Treatment Orders
06 Aug 2024Inspection
06 Aug 2024Inspection
Found a failure to carry out medication orders as prescribed, indicating a deficiency in the medication administration system.
Licensing—Failed to provide a safe medication administration system
22 May 2024Inspection
22 May 2024Inspection
Investigated a PAL lift transfer incident and found improper lift use led to the lift falling and injuring the resident, with unsafe conditions identified.
Licensing—Failed to provide safe environment
16 Apr 2024Complaint
16 Apr 2024Complaint
Determined deficiencies in RN delegation and teaching for insulin administration and in carrying out insulin orders, including a misdose incident.
Deficiency—Rn Delegation and Teaching
Deficiency—Systems: Treatment Orders
03 Apr 2024Abuse: Neglect
03 Apr 2024Abuse: Neglect
Investigated a resident's history of falls and found failure to plan care and communicate about ambulation needs, leading to a substantiated abuse/neglect finding.
Abuse—Failed to properly plan care
15 Mar 2024Inspection
15 Mar 2024Inspection
Investigated a nursing delegation issue and found that delegation and teaching documented by an RN were not provided.
Licensing—Failed to comply with nursing delegation requirement
20 Feb 2024Licensure
20 Feb 2024Licensure
Determined substantial compliance with applicable meal service and food sanitation requirements.
Deficiency—Comment
19 Jan 2024License Condition
19 Jan 2024License Condition
Found that ABST assessments were not completed for all residents, indicating a failure to use the Acuity-Based Staffing Tool as required.
Regulatory Action—Failed to use an ABST
07 Dec 2023Inspection
07 Dec 2023Inspection
Investigated an allegation of not administering medications as ordered and found a violation. No negative outcome was reported for the affected person.
Licensing—Failed to administer medication as ordered
27 Nov 2023Inspection
27 Nov 2023Inspection
Investigated and found that ordered medication was not administered as prescribed.
Licensing—Failed to administer ordered medication
15 Nov 2023Validation
15 Nov 2023Validation
A wide range of deficiencies were identified across administration, care planning, health services, medication management, infection control, safety, and resident welfare, with multiple violations found during the surveys conducted between 11/2023 and 10/2024.
Deficiency—Comment
Deficiency—Facility Administration: Operation
Deficiency—Resident Rights and Protection - General
Deficiency—Resident Move-In and Eval: Res Evaluation
Deficiency—Service Plan: General
Deficiency—Service Plan: Service Planning Team
Deficiency—Change of Condition and Monitoring
Deficiency—Resident Health Services
Deficiency—Infection Prevention & Control
Deficiency—Systems: Medications and Treatments
Deficiency—Systems: Treatment Orders
Deficiency—Systems: Medication and Treatment Review
Deficiency—Systems: Medication Administration
Deficiency—Acuity-Based Staffing Tool
Deficiency—Annual and Biennial Inservice For All Staff
Deficiency—Fire and Life Safety: Safety
Deficiency—Fire and Life Safety: Training For Residents
Deficiency—Inspections and Investigation: Insp Interval
Deficiency—General Building Exterior
Deficiency—Doors, Walls, Elevators, Odors
Deficiency—Housekeeping and Laundry
Deficiency—Call Sys, Exit Dr Alarm, Phones, Tv, Or Cable
Deficiency—Administration Compliance
Deficiency—Compliance With Rules Health Care
Deficiency—Nutrition and Hydration
Deficiency—Activities
Deficiency—Behavior
Deficiency—Secure Outdoor Recreation Area
10 Jan 2023Licensure
10 Jan 2023Licensure
Found deficiencies in kitchen sanitation and administration compliance. Issues included dirty kitchen areas, improper food handling, and failure to follow licensing rules.
Determined that the abuse allegation was not substantiated after review of additional evidence.
Abuse—Failed to provide a safe medication administration system
14 Nov 2021Inspection
14 Nov 2021Inspection
Found a medication administration error that required hospital care and showed neglect due to an unsafe medication system.
Licensing—Failed to administer medication as ordered
02 Oct 2021Inspection
02 Oct 2021Inspection
Investigated a complaint and found a failure to administer insulin as ordered and an unsafe medication administration system.
Licensing—Failed to provide a safe medication administration system
23 Sept 2020Inspection
23 Sept 2020Inspection
Identified a pest-control deficiency related to bed bugs that could threaten residents' health and safety.
Licensing—Failed to control pests
04 May 2020Inspection
04 May 2020Inspection
Found that a staff member neglected a resident by failing to provide basic care, resulting in harm and hospitalization after medication was given to the wrong resident. Also found that the organization failed to provide a safe environment, violating state rules.
Licensing—Failed to provide safe environment
25 Nov 2019Inspection
25 Nov 2019Inspection
Investigated and found that a staff member slapped a resident, causing a red and swollen cheek, and the setting failed to provide a safe environment.
Licensing—Failed to provide safe environment
08 Nov 2019Inspection
08 Nov 2019Inspection
Determined that a staff member administered hospice medication prescribed for another resident, leading to hospitalization. Found neglect and an unsafe environment.
Licensing—Failed to administer medication as ordered
23 Sept 2019Abuse: Verbal/Mental abuse
23 Sept 2019Abuse: Verbal/Mental abuse
Concluded that a resident experienced verbal/mental abuse and was neglected, resulting in significant emotional harm.
Abuse—Failed to protect resident from verbal abuse
30 Oct 2018Abuse: Financial abuse
30 Oct 2018Abuse: Financial abuse
Concluded that financial exploitation occurred by wrongfully taking medication through trickery, leading to loss of medication.
Abuse—Failed to protect resident from financial exploitation
11 Oct 2018Inspection
11 Oct 2018Inspection
Determined that the provider failed to provide adequate supervision, resulting in actual physical harm.
Licensing—Failed to provide safe environment
13 Aug 2018Inspection
13 Aug 2018Inspection
Found a supervision deficiency that caused actual physical harm to residents.
Licensing—Failed to properly plan care
16 Jun 2018Inspection
16 Jun 2018Inspection
Investigated an allegation that a resident's behavior was not addressed and found a safety deficiency.
Licensing—Failed to address resident's behavior
21 May 2018Inspection
21 May 2018Inspection
Investigated the allegation and concluded that care planning was inadequate. A resident was not protected from physical assault.
Licensing—Failed to properly plan care
19 May 2018Inspection
19 May 2018Inspection
Investigated an allegation of failure to properly plan care; findings showed a failure to provide a safe environment.
Licensing—Failed to properly plan care
26 Apr 2018Inspection
26 Apr 2018Inspection
Found a safe-environment deficiency.
Licensing—Failed to provide safe environment
02 Mar 2018Inspection
02 Mar 2018Inspection
Found a deficiency in providing a secure environment.
Licensing—Failed to provide safe environment
18 Feb 2018Inspection
18 Feb 2018Inspection
Investigated and found violations for failing to provide a safe environment and to assess and intervene.
Licensing—Failed to provide safe environment
10 Feb 2018Abuse: Neglect
10 Feb 2018Abuse: Neglect
Investigated the allegation of neglect and found that a medication was not administered as ordered.
Abuse—Failed to administer medication as ordered
28 Dec 2017Inspection
28 Dec 2017Inspection
Investigated an allegation that a safe environment was not provided, leading to a resident-to-resident altercation.
Licensing—Failed to provide safe environment
21 Dec 2017Inspection
21 Dec 2017Inspection
Concluded that a safe environment deficiency existed due to inadequate supervision leading to a resident-to-resident altercation.
Licensing—Failed to provide safe environment
15 Dec 2017Inspection
15 Dec 2017Inspection
Found a safety deficiency that led to a substantiated licensing violation.
Licensing—Failed to provide safe environment
12 Oct 2017Inspection
12 Oct 2017Inspection
Found failure to properly plan care and to provide a safe environment. Violations were cited.
Licensing—Failed to properly plan care
05 Sept 2017Abuse: Neglect
05 Sept 2017Abuse: Neglect
Investigated an allegation of neglect and found a failure to provide a safe medication administration system. The finding indicates inadequate care related to medication safety.
Abuse—Failed to provide a safe medication administration system
18 Aug 2017Inspection
18 Aug 2017Inspection
Found a deficiency for failing to provide a secure environment, resulting in a resident to resident altercation.
Licensing—Failed to address resident's behavior
03 Jun 2017Inspection
03 Jun 2017Inspection
Investigated and found a resident was not adequately protected from harm due to care planning failures.
Licensing—Failed to properly plan care
11 Apr 2017Inspection
11 Apr 2017Inspection
Investigated a licensing complaint and found a safety issue due to a resident-to-resident altercation.
Licensing—Failed to provide safe environment
28 Mar 2017Abuse: Neglect
28 Mar 2017Abuse: Neglect
Identified failure to provide appropriate skin care, resulting in yeast infections and skin redness.
Abuse—Failed to provide appropriate skin care
18 Mar 2017Inspection
18 Mar 2017Inspection
Found a failure to provide a secure environment. The allegation of not following the care plan was substantiated.
Licensing—Failed to follow care plan
15 Mar 2017Inspection
15 Mar 2017Inspection
Investigated a failure to provide services to address RV's behaviors, resulting in the loss of a ring.
Licensing—Failed to properly plan care
10 Feb 2017Abuse: Physical Abuse
10 Feb 2017Abuse: Physical Abuse
Investigated a physical abuse allegation and found a resident was treated roughly during care.
Abuse—Failed to protect resident from rough treatment
09 Jan 2017Abuse: Financial abuse
09 Jan 2017Abuse: Financial abuse
Investigated a financial abuse allegation and found residents were not adequately protected from theft.
Abuse—Failed to provide safe environment
15 Aug 2016Abuse: Neglect
15 Aug 2016Abuse: Neglect
Investigated the allegation of neglect and concluded that a security failure led to a resident-to-resident altercation.
Abuse—Failed to address resident's behavior
08 Aug 2016Abuse: Neglect
08 Aug 2016Abuse: Neglect
Investigated an allegation of neglect related to protection from sexual contact. Found a resident was not protected from forced sexual contact.
Abuse—Failed to protect resident from inappropriate sexual contact
08 Jun 2016Inspection
08 Jun 2016Inspection
Investigated the allegation of failing to administer medication as ordered and identified deficiencies in medication administration practices.
Licensing—Failed to administer medication as ordered
26 May 2016Inspection
26 May 2016Inspection
Found that housekeeping services did not meet required standards, resulting in an inadequately cleaned resident room.
Licensing—Failed to provide appropriate housekeeping services
26 May 2016Inspection
26 May 2016Inspection
Found insufficient staffing and caregiver training to meet residents' 24-hour needs.
Licensing—Failed to provide appropriate staffing
25 May 2016Inspection
25 May 2016Inspection
Investigated an allegation of an unsafe environment and found residents were not protected from diversion of resources.
Licensing—Failed to provide safe environment
20 May 2016Abuse: Neglect
20 May 2016Abuse: Neglect
Investigated an allegation of neglect and found failure to properly plan care.
Abuse—Failed to properly plan care
07 Apr 2016Inspection
07 Apr 2016Inspection
Determined that a safe environment was not provided.
Licensing—Failed to provide safe environment
21 Mar 2016Abuse: Physical Abuse
21 Mar 2016Abuse: Physical Abuse
Determined the abuse allegation substantiated due to improper use of an assistive device that caused serious harm.
Abuse—Failed to provide safe environment
28 Feb 2015Abuse: Neglect
28 Feb 2015Abuse: Neglect
Found that a resident was not provided a safe environment or appropriate care, creating risk of harm.
Abuse—Failed to provide safe environment
30 Dec 2014Abuse: Neglect
30 Dec 2014Abuse: Neglect
Determined that a safe environment was not provided. A $300 fine was assessed.
Abuse—Failed to provide safe environment
15 Oct 2014Inspection
15 Oct 2014Inspection
Determined a medication administration deficiency occurred, resulting in a resident not receiving prescribed medication from 10/15/2014 to 10/16/2014.
Licensing—Failed to administer medication as ordered
06 Oct 2014Inspection
06 Oct 2014Inspection
Found that a safe environment was not provided.
Licensing—Failed to provide safe environment
12 Sept 2014Abuse: Neglect
12 Sept 2014Abuse: Neglect
Found a safety deficiency due to failure to provide a safe environment for residents.
Abuse—Failed to address resident's behavior
27 Jun 2014Inspection
27 Jun 2014Inspection
Found that a resident was not protected from physical assault.
Licensing—Failed to address resident's behavior
14 Aug 2013Inspection
14 Aug 2013Inspection
Found that care plans were not followed, creating potential for harm.
Licensing—Failed to follow care plan
10 Feb 2013Inspection
10 Feb 2013Inspection
Found a failure to administer medication as ordered. Noted deficiencies in documenting and following MAR directions.
Licensing—Failed to administer medication as ordered
18 Oct 2012Inspection
18 Oct 2012Inspection
Investigated the allegation and found that a call light was not answered in a timely manner.
Licensing—Failed to answer call light in a timely manner
18 Jun 2012Inspection
18 Jun 2012Inspection
Found that the provider failed to provide a safe care plan and failed to follow the care plan.
Licensing—Failed to follow care plan
25 Jan 2012Abuse: Neglect
25 Jan 2012Abuse: Neglect
Identified failure to maintain a functional door alarm or call system and to provide a safe environment, with a $300 fine assessed.
Abuse—Failed to maintain functional door alarm or call system
16 May 2011Inspection
16 May 2011Inspection
Investigated a licensing issue and found a deficiency in maintaining an adequate medication system.
Licensing—Failed to have medication available
14 Jun 2010Abuse: Neglect
14 Jun 2010Abuse: Neglect
Investigated the neglect allegation and found a failure to provide a safe environment.
Abuse—Failed to follow care plan
14 Jun 2010Abuse: Neglect
14 Jun 2010Abuse: Neglect
Investigated and found deficiencies in the medication administration system.
Abuse—Failed to provide a safe medication administration system
06 Jan 2010Inspection
06 Jan 2010Inspection
Found that medication was not available, resulting in inadequate care for a resident.
Licensing—Failed to have medication available
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Gateway Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Gateway Living directly. There is no cost for this service. We are compensated by the community you select.
Are you an owner or operator of this community?
Claim this listing to receive messages from prospective customers and manage your community page.
