I placed my mom here and we're very pleased - the facility is beautiful, spotlessly clean, secure, and the staff are warm, professional, and treat residents like family. Care is attentive (on-call doctor available), management and the owner clearly strive for excellence, meals are home-cooked and adaptable, and there are great activities, reliable transport, and peace of mind. I'm grateful for the prompt, loving care and would recommend this community.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
3.70·(60)
Overall rating
5
4
3
2
1
Care
3.8
Staff
4.1
Meals
3.8
Amenities
4.1
Value
3.3
Pros
Compassionate, attentive caregiving staff
Engaging, well-organized activities program
Experienced nursing staff and daily nurse coverage
Strong administrator and visible leadership
Long staff tenure and institutional loyalty
Clean, well-maintained common areas
COVID and infection-control protocols
Home-style, accommodating meal service
Dietary accommodations available
Hospice coordination and physician on-call access
All-inclusive and affordable pricing options
Some units with kitchen-equipped rooms
Accessible outdoor areas and grounds
Family-like, warm community atmosphere
Frequent holiday and special-event programming
Cons
Inconsistent staffing levels and staff turnover
Unreliable meal-service continuity and variable food quality
Delays in medication administration and clinical responsiveness
Inconsistent call‑bell response and timeliness of assistance
Variable cleanliness and sanitation practices
Limited private space and few private bathrooms
Weaknesses in communication and contract/billing transparency
Staff conduct and communication tone
Regulatory inquiries and contract-dispute exposure
Limited on-site physician presence and higher-acuity capacity
Summary of reviews
Norbert Personal Care elicits a broad range of experiences. Many families highlight compassionate, attentive caregivers and an engaged activities program; reviewers frequently describe a warm, family‑like atmosphere with visible leadership, long‑term staff, and a program of holiday and social events that supports resident engagement. The facility is often described as clean and well maintained in common areas, with COVID infection‑control practices noted as reassuring. Meal service is commonly characterized as home‑style with dietary accommodations and hospice coordination is available, supported by daily nursing coverage and a physician-on-call arrangement.
At the same time, recurring operational weaknesses appear across reviews. Staffing levels and turnover are a persistent concern, and several comments describe interruptions to kitchen service and variability in food quality and meal continuity. Multiple accounts point to inconsistent responsiveness to call bells and delays in assistance, as well as delays in medication administration. Cleanliness and sanitation are generally praised in many areas, but a number of reviews raise concerns about variable practices in some units. Room sizes and private‑bathroom availability are inconsistent; some units offer kitchen-equipped, larger rooms while others are described as small with no private bath.
Management and administrative themes are mixed. Many reviewers commend the administrator and local leadership for being engaged and supportive, but there are also reports of contract and billing disputes and at least one mention of a regulatory inquiry; prospective families should review contract terms carefully and ask about prior complaints and their resolutions. Communication patterns vary: while some families describe proactive, helpful staff and strong hospice coordination, others note difficulties with complaint resolution and staff tone toward residents.
Given the divergent experiences, prospective residents and families should weigh the facility’s clear strengths in caregiving, activities, and a community atmosphere against operational concerns around staffing stability, clinical responsiveness, dining continuity, and room configuration. Recommended due diligence includes an on-site visit during mealtimes and activities, direct questions about staffing ratios and turnover, review of cleaning and infection‑control protocols, clarification of contract and fee policies, and asking for documentation about incident response and any regulatory actions. These steps will help determine whether Norbert Personal Care aligns with a particular resident’s clinical needs and family expectations.
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Location
Norbert Personal Care is located at 2413 St Norberts St, Pittsburgh, PA, 15234.
About Norbert Personal Care
Norbert Personal Care sits as part of the Presbyterian SeniorCare Network on the Oakmont Campus and has been providing personal care and memory care for more than 37 years, so you'll find a team that knows what seniors need. The staff stays trained, friendly, and around at all hours, stepping in to help with anything from medication to personal grooming and hygiene, and they keep an eye out for everyone's safety with both an emergency call system and a departure alert system in place. The building is recently renovated and has a home-like, family-centered feel that's easy to settle into, with rooms furnished for comfort, private bathrooms, studio apartments, and options for semi-private or single units. Residents get help with laundry and linens, regular housekeeping, and three fresh meals each day-and they'll make sure special diets are taken care of too, with snacks always available if you get hungry between meals.
There's a full-size kitchen and a dining center for shared meals, and outdoor patios and gardens so folks can spend time outside when the weather's good. There's a fitness center, lots of exercise and social activities on the schedule, and a full calendar of educational and entertainment programs. Activities change often, and people seem to enjoy what's offered. Religious and devotional services take place both on and off the grounds, so spiritual needs are supported. The facility is pet-friendly and encourages visits from family, even suggesting a trip to Phillips Park for a little nature. Norbert Personal Care takes a straightforward approach, focusing on each person's needs and offering every level of personal care, as well as a memory care unit. The community is state licensed, the pricing is all-inclusive, and everything's designed to help residents strike a balance between independence and the right amount of support.
People often ask...
Norbert Personal Care offers competitive pricing, with rates starting at a cost of $3,416 per month.
Norbert Personal Care offers assisted living, memory care, and board and care.
There are 31 photos of Norbert Personal Care on Mirador.
The full address for this community is 2413 St Norberts St, Pittsburgh, PA 15234.
No, Norbert Personal Care does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Pennsylvania, the Department of Human Services licenses personal care homes and assisted living residences and publishes its licensing inspection summaries.
Investigated a complaint and found no deficiencies. No violations were cited.
25 Feb 2026Inspection
25 Feb 2026Inspection
Investigated the complaint and found no deficiencies.
30 Jan 2026Inspection
30 Jan 2026Inspection
Investigated a resident abuse allegation and found multiple deficiencies in reporting, privacy practices, safety maintenance, and resident care planning.
2600.15(a)Abuse Reporting Requirements
2600.16(c)Written Incident Report
2600.42(s)Privacy
2600.100(b)Removal Snow/Obstructions
2600.227(d)Support Plan Medical/Dental
2600.227(g)Support Plan Signatures
03 Dec 2025Inspection
03 Dec 2025Inspection
Investigated a complaint and found no deficiencies.
10 Sept 2025Inspection
10 Sept 2025Inspection
Found no deficiencies. No regulatory citations were identified during the on-site visit on 2025-09-10.
30 Jul 2025Inspection
30 Jul 2025Inspection
Identified multiple deficiencies in egress, medication labeling, resident education on medication rights, initial assessments, and signage near locking devices. The license was updated to increase the capacity of the secured dementia care unit while overall capacity remained the same.
Found no deficiencies identified during the licensing visit.
25 Apr 2024Inspection
25 Apr 2024Inspection
Investigated medication administration failures affecting 26 residents who did not receive prescribed medications; identified multiple deficiencies related to abuse and medication recordkeeping.
2600.42(b)Abuse
2600.187(b)Date/Time of Medication Admin.
2600.187(d)Follow Prescriber's Orders
01 Feb 2024Inspection
01 Feb 2024Inspection
Determined that a resident's condition significantly declined, necessitating increased care, hospice services, and wound care, with updates to care plans and ongoing audits implemented.
2600.225.CAdditional Assessment
06 Jul 2023Inspection
06 Jul 2023Inspection
Found no deficiencies. No violations were cited.
21 Feb 2023Inspection
21 Feb 2023Inspection
Identified deficiencies in supervision for residents who wander or fall, missing weight data in medical evaluations, and outdated support plans not reflecting wander guard use or hospice involvement.
2600.23.b.Instrumental Activities of Daily Living Assistance
2600.141.b.2.Medical Evaluation Changes
2600.227.c.Support Plan Revision
24 Sept 2022Inspection
24 Sept 2022Inspection
Investigated excessive call bell delays and unresetting pendants, revealing prolonged wait times for resident assistance.
—Call bell system not functioning; delays in response
04 Nov 2021Inspection
04 Nov 2021Inspection
Identified multiple deficiencies related to background checks, staff qualifications and training, safety orientation, medication administration, and resident care practices.
2600.51Criminal History Checks
2600.54aDirect care staff - qualifications
2600.57.c2 Hours/Day
2600.65aFS Orientation 1st Day
2600.65bRights/Abuse 40 Hours
2600.65dInitial Direct Care Training
2600.101.j7Lighting/Operable Lamp
2600.183.dPrescription Current
2600.185.aImplement Storage Procedures
2600.187.aMedication Record
2600.187.bDate/Time of Medication Admin.
2600.187.dFollow Prescriber's Orders
29 Sept 2021Inspection
29 Sept 2021Inspection
Issued a regular license for a personal care home, valid 2021-12-16 to 2022-12-16. No deficiencies cited.
23 Jun 2021Inspection
23 Jun 2021Inspection
Found no deficiencies identified after licensing review.
09 Jun 2021Inspection
09 Jun 2021Inspection
Identified deficiencies related to incident reporting, visitation, unobstructed egress, and exit signage; citations were issued and must be addressed to maintain compliance.
2600. 16.c.Written Incident Report
2600. 42.r.Visitation
2600. 121.a.Unobstructed Egress
2600. 133.1.Exit Signs
04 May 2021Inspection
04 May 2021Inspection
Found no deficiencies. No violations were cited.
14 Apr 2021Inspection
14 Apr 2021Inspection
The review found a refund policy in the resident contract did not meet requirements regarding refunds of admission fees, including refunds upon a resident's death.
2600.25.c.Refunds
27 Jan 2021Inspection
27 Jan 2021Inspection
Found abuse toward a resident by a staff member, including yelling, dragging the resident by the arms, and using a demeaning term, witnessed by others.
2600.42.bAbuse
13 Jan 2021Inspection
13 Jan 2021Inspection
Found deficiencies in infection prevention practices, ADL assistance, and sanitary conditions. Continued compliance is required.
2600.18Applicable Health and Safety Laws
Type A2600.23aADL Assistance
Type A2600.85aSanitary conditions shall be maintained
16 Dec 2020Inspection
16 Dec 2020Inspection
Identified multiple deficiencies in resident care, including access to private telephones, staff training records, trash management, medical evaluations, activity calendars, preadmission screening, and access to care plans.
2600.42.eTelephone Access
2600.65.iTraining Record
2600.85.dTrash Receptacles
2600.141.aMedical Evaluation
2600.141.b1Annual Medical Evaluation
2600.221.cActivity Calendar
2600.224.aPreadmission Screen Form
2600.227.iSupport Plan Accessible
05 Oct 2020Inspection
05 Oct 2020Inspection
Found several deficiencies in areas such as telephone access, training records, trash receptacles, medical evaluations, activity calendars, preadmission screening, and access to resident plans.
2600.42.eTelephone Access
2600.65.iTraining Record
2600.85.dTrash Receptacles
2600.141.aMedical Evaluation
2600.141.b1Annual Medical Evaluation
2600.221.cPost Activity Calendar
2600.224.aPreadmission Screen Form
2600.227.iSupport Plan Accessible
23 Sept 2020Inspection
23 Sept 2020Inspection
Identified a repeat deficiency requiring annual additional assessments.
2600.225.cAdditional Assessment
12 Mar 2020Inspection
12 Mar 2020Inspection
Found violations of care home regulations; issued a second provisional license.
55 Pa. Code § 2600.15a
55 Pa. Code § 2600.42b
55 Pa. Code § 2600.187d
55 Pa. Code § 2600.225c
14 Jun 2019Inspection
14 Jun 2019Inspection
Found deficiencies cited for violations of personal care home rules.
11 Feb 2019Inspection
11 Feb 2019Inspection
Cited two deficiencies requiring immediate correction related to abuse reporting and incident monitoring.
55 Pa. Code § 2600.16(c)Monitor and report incidents to the Department
08 Jan 2019Inspection
08 Jan 2019Inspection
Found violations involving resident fund misuse, safety hazards, and failures to follow prescriber orders, with noted corrective actions planned.
2600.20(b)(4)2600.20(b)(4) - Resident funds and property shall be used only for the resident's benefit
2600.42(b)2600.42(b) - A resident may not be neglected, intimidated, physically or verbally abused, mistreated, subjected to corporal punishment or disciplined in any way
100a100a - Exterior - Free of Hazards
187d187d - Follow Prescriber's Orders
03 Dec 2018Inspection
03 Dec 2018Inspection
Found no deficiencies.
30 Oct 2018Inspection
30 Oct 2018Inspection
Verified continued compliance and renewed the license to operate the personal care home.
29 Oct 2018Inspection
29 Oct 2018Inspection
Identified deficiencies requiring retraining staff on proper medication administration procedures and adherence to related limits.
55 Pa.Code § 2600.182(c)Medication administration procedures training
Cited deficiencies from a 2018 licensing action requiring correction and ongoing compliance.
08 Aug 2018Inspection
08 Aug 2018Inspection
Identified violations of the Personal Care Homes regulations during the August 8, 2018 review.
18 Jul 2018Inspection
18 Jul 2018Inspection
Found violations related to fire drill timing and staff participation, evacuation procedures during drills, and medication equipment handling.
2600.132(g)Fire drills
2600.132(g)Fire drill scheduling and staffing
2600.132(h)Evacuation during fire drills
2600.185(a)Medication storage and use
10 May 2018Inspection
10 May 2018Inspection
Concluded that no regulatory violations were identified.
06 Feb 2018Inspection
06 Feb 2018Inspection
Investigated the alleged resident abuse and related regulatory failures; found violations of reporting requirements and care-plan update rules.
Type A2600.16(c)Reporting to Department within 24 hours
Type A2600.227(c)Plan of correction update – revision within 30 days
19 Jan 2018Inspection
19 Jan 2018Inspection
Identified deficiencies in background checks of admissions, inadequate staffing hours, and incomplete resident planning and wander-guard documentation.
2600.224(a)Preadmission screening; determination of needs prior to admission
2600.57(d)Hours during waking hours; personal care service hours
2600.224(a)Preadmission screening; date missing for resident
26 Oct 2017Inspection
26 Oct 2017Inspection
Issued a regular license following renewal application; approval granted.
31 Aug 2017Inspection
31 Aug 2017Inspection
Investigated and found no regulatory violations.
21 Aug 2017Inspection
21 Aug 2017Inspection
Identified no regulatory violations.
12 Jul 2017Inspection
12 Jul 2017Inspection
Investigated violations were found related to missing required training topics, incomplete annual training planning, and inadequate supplies for residents.
Type A2600.65(d)(g)Training topics missing from annual plan
Type A2600.66(b)Annual training plan incomplete
2600.66(a)Adequate food and water supply
01 May 2017Inspection
01 May 2017Inspection
Investigated a complaint about an assault; police were called but the Department was not notified as required.
55 Pa.Code §2600.16(c)Reporting incidents/abuse to the Department
01 Feb 2017Inspection
01 Feb 2017Inspection
Found multiple regulatory violations related to inadequate direct care hours, incomplete initial assessments, missing medical evaluations, and improper record-keeping forms.
2600.57(d)Minimum direct care hours during waking hours
2600.225(a)Initial assessment documented on Department form
2600.227(d)Medical evaluation documented in the resident's support plan
2600.251(c)Use of standardized forms to record information in resident records
31 Oct 2016Inspection
31 Oct 2016Inspection
Found no regulatory violations during the licensing review.
28 Oct 2016Inspection
28 Oct 2016Inspection
Renewed and issued a license for a personal care home following an application and review.
16 Aug 2016Inspection
16 Aug 2016Inspection
An inspection identified several deficiencies related to training recordkeeping, sanitary conditions, storage of poisonous materials, safety rails, and pre-admission evaluations.
Type A2600.65(e)Direct care staff training hours
Type A2600.65(a)Training records kept
Type A2600.85(a)Sanitary conditions maintained
Type A2600.82(c)Poisonous materials secured
Type A2600.93(a)Ramp/handrail safety
Type A2600.125(a)Storage of combustible/flammable materials
Type A2600.224(a)Preadmission screening
Type A2600.141(a)(2)Medical evaluations
19 May 2016Inspection
19 May 2016Inspection
The action identified several deficiencies including insufficient direct-care hours for residents with mobility needs and improper medication management, including self-administration assessments and medication-record requirements.
Investigations found violations related to failure to report abuse promptly, improper incident reporting, incomplete resident medical evaluations, and inadequate staff training in medication administration.
Type A2600.15(a)Abuse reporting
Type A2600.132(c)Incident reporting
Type A2600.141(a)(1)Annual medical evaluation
Type A2600.190(a)Medication administration
26 Oct 2015Inspection
26 Oct 2015Inspection
Found violations of the Pennsylvania Code related to staff qualifications and supervision after an alleged abuse incident; required corrective actions.
55 Pa.Code §2600.15(b)Plan of supervision or suspension after abuse allegation
55 Pa.Code §2600.54(a)Qualifications for direct care staff
23 Oct 2015Inspection
23 Oct 2015Inspection
Renewed the license following renewal application and issued a regular license.
09 Mar 2015Inspection
09 Mar 2015Inspection
The department found multiple deficiencies related to resident safety, medical care documentation, medication security, and assessment processes.
Type B2600.42 (b)Assistance in obtaining medical care
Type A2600.142 (a)Initial assessment / medical care documentation
Type B2600.183 (b)Medication security
Type A2600.225 (a)Initial assessment timing
d2600.227 (d)Documentation in support plan
d2600.225 (d)Plan of correction timeline
13 Feb 2015Inspection
13 Feb 2015Inspection
Identified violations involving failure to report incidents promptly, incomplete resident medical evaluations, and deficiencies in staff training compliance.
2600.16(c)Reporting of incidents to the Department within 24 hours
Type A2600.141(b)(1)Resident medical evaluations
2600.65(f)Training topics for annual staff training
27 Oct 2014Inspection
27 Oct 2014Inspection
The department renewed the license and issued a certificate for the personal care home.
19 Dec 2013Inspection
19 Dec 2013Inspection
Identified multiple regulatory violations during a licensing review involving records handling, safety precautions, and resident care.
01 Nov 2013Inspection
01 Nov 2013Inspection
Issued a regular license renewal following the renewal application; no deficiencies were cited.
25 Jul 2013Inspection
25 Jul 2013Inspection
Investigated a wandering incident involving a resident with dementia and identified supervision gaps, as well as issues related to resident privacy and the need for more complete assessments. Several deficiencies were noted regarding wandering controls and compliance with resident rights.
Type A55 Pa. Code §2600.42(b)Resident rights – protection from neglect/abuse
Type A55 Pa. Code §2600.42(s)Privacy of the resident – rights to privacy
Type A55 Pa. Code §2600.225(c)Plan of correction (POC) – assessments
Type A55 Pa. Code §2600.225(c)Plan of correction (POC) – assessments
15 Nov 2012Inspection
15 Nov 2012Inspection
Identified several regulatory violations related to chemical storage, water temperatures, emergency information, and emergency supplies.
Type A2600.82(a)Poisonous materials – storage in original containers
Type A2600.89(b)Hot water temperature – resident areas may not exceed 120°F
Type A2600.91Telephone numbers for the nearest hospital, police department, fire department, etc.
Type A2600.96(a)Emergency supplies – food and drinking water
Type A2600.121(a)Exit routes/doors – latching and labeling
08 Feb 2012Inspection
08 Feb 2012Inspection
Investigated a complaint and found multiple deficiencies in food storage, chemical safety, and resident screening and safety practices.
Returned waiver request for additional information regarding staff qualifications; no deficiencies cited.
16 Dec 2010Inspection
16 Dec 2010Inspection
Identified several deficiencies in safety, nutrition, and medical documentation during the review of the facility's operations.
55 Pa.Code §2600Regulation
55 Pa.Code §2600Regulation
55 Pa.Code §2600Regulation
09 Apr 2010Inspection
09 Apr 2010Inspection
Issued a revised license under 55 Pa. Code Chapter 2600 and confirmed compliance; no deficiencies were cited.
05 Jan 2010Inspection
05 Jan 2010Inspection
An inspection identified regulatory deficiencies, including a missing initial medical evaluation for a resident admitted in 2009.
55 Pa.Code § 2600REGULATION 55 Pa.Code § 2600.
26 Aug 2008Inspection
26 Aug 2008Inspection
Investigated a staffing deficiency; observed only one staff member present during days when 97 residents were in care.
55 Pa. Code Chapter 2600Staffing requirements for personal care homes
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Mirador Living is not affiliated with the owner or operator(s) of Norbert Personal Care. The information above has not been verified or approved by the owner or operator. For exact information, please contact Norbert Personal Care directly. There is no cost for this service. We are compensated by the community you select.
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