Allied Services

    303 Smallacombe Dr, Scranton, PA 18508
    • Independent Living
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Excellent rehab, attentive staff, clean

    I placed my mom here for rehab and have been very pleased. The rehab is state-of-the-art - physical and occupational therapists are attentive and knowledgeable, and nurses and staff (Melissa and Brianna especially) are caring and responsive. The facility is clean, rooms are spacious, grounds are lovely, activities and meals are solid, and families get prompt updates. I highly recommend it as a comfortable, competent second home.

    Loved one of resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    2.15·(61)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.1
    • Staff

      2.3
    • Meals

      2.5
    • Amenities

      3.3
    • Value

      1.0

    Pros

    • Skilled physical and occupational therapy services
    • Engaged and compassionate nursing aides
    • Active recreational programming (games, socials, arts and crafts)
    • Pleasant outdoor grounds and gazebo
    • Spacious, organized resident rooms
    • Available hair, nail, and grooming services
    • Prompt arrangements for ancillary needs (e.g., glasses replacement)
    • Plentiful meal portions with some well-prepared options
    • State-of-the-art rehabilitation equipment
    • Accessible location and transport convenience

    Cons

    • Inconsistent staffing levels and caregiver shortages
    • Slow or unreliable response to call bells and assistance requests
    • Gaps in medication administration and medication-tracking practices
    • Inconsistent bathing and personal-care routines
    • Poor and inconsistent family communication and care-plan updates
    • Variable clinical oversight and limited physician accessibility
    • Sanitation and pest-control concerns in select areas
    • Inconsistent laundry and personal-property management
    • Billing and administrative process inconsistencies
    • Variable food quality and dining experience
    • Uneven activity engagement and limited stimulation for some residents
    • Concerns following resident deaths and incident escalation processes

    Summary of reviews

    Allied Services Skilled Nursing & Rehabilitation Center elicits strongly mixed impressions. Positive accounts emphasize the facility's rehabilitation strengths, with many families noting knowledgeable physical and occupational therapists, modern rehab equipment, and measurable mobility improvement for some residents. Nursing aides and select nurses receive praise for compassion and attentiveness, and the center offers a range of recreational activities (bingo, socials, arts and crafts, music), accessible outdoor spaces and a gazebo, and ancillary services such as hair and nail care. Several reviewers also described prompt handling of specific needs (for example, arranging glasses replacements) and a generally accessible location.

    Despite those strengths, a consistent cluster of operational concerns appears across reviews. Staffing levels and shift coverage are frequently described as inconsistent, producing delays in responding to call bells and assistance requests and uneven supervision. Reviewers describe gaps in medication administration practices and tracking that created worry for families, alongside inconsistent bathing and routine personal care. Clinical oversight and physician accessibility are another recurrent theme: families reported difficulty reaching attending physicians and delays in specialty testing or timely clinical follow-up. These operational shortcomings align with accounts of limited stimulation for some residents and an activity schedule that may not engage all occupants equally.

    Food and environmental maintenance produced divergent feedback. Several families praised plentiful portions and some well-prepared meals, while others described variable food quality and unmet dietary preferences. Cleanliness and infection-control issues were cited in some reviews, including pest-control concerns and sanitation-related complaints in specific areas; these concerns appear to be unevenly distributed rather than universal. Laundry and personal-property management also emerged as a pattern-level weakness, with instances of misplaced belongings and inconsistent laundering practices raising questions about property controls and resident dignity.

    Administrative and communication systems show notable variability. Positive reports reference prompt family notifications and a responsive social-work presence in some cases; however, many families experienced poor communication, conflicting information from staff, and billing or pre-billing discrepancies that required follow-up. A limited number of reviews raised serious individual concerns — including allegations of property mismanagement and financial irregularities and questions following resident deaths — which warrant careful inquiry by prospective families.

    For families considering Allied Services, the facility offers clear strengths in rehabilitation services, caregiving by engaged aides, and an active recreational program with pleasant grounds. At the same time, prospective residents and their representatives should ask targeted questions about current staffing ratios, call-bell response times, medication administration protocols, infection-control/pest-management practices, property-handling procedures, and the facility's processes for clinical escalation and family communication. Visiting during meal and activity times, reviewing recent inspection reports, and speaking directly with the nursing leadership and social work team can help determine whether the facility’s operational consistency meets an individual resident's needs.

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    Medicare Ratings

    4·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Allied Services

    Allied Services is located at 303 Smallacombe Dr, Scranton, PA, 18508.

    About Allied Services

    Allied Services Skilled Nursing & Rehabilitation Center sits at 303 Smallacombe Drive in Scranton, offering both short-term and long-term care with a full range of nursing and rehabilitation services, and people often talk about it in at least thirty reviews, so you can get a pretty fair idea of what to expect if you ask around, and it belongs to Allied Services, which means it's tied into a bigger network of healthcare, and they do take pride in having a 369-bed skilled nursing and rehab center with a separate rehabilitation facility, and they've got a 61-bed Alzheimer's dementia care unit if that's a need, where they offer structured programs and activities to help those with memory loss stay engaged, and that memory care space stays well-protected, focused on safety and individualized support, and they stay busy with everything from brain-boosting tasks and therapy to social events and entertainment, so people have chances to form friendships and keep the mind active, which makes the days go by better.

    The nursing staff includes people trained in critical care, wound care, rehabilitation, infection prevention, and dementia care, so if you need help with chronic illness, injuries, or even just getting stronger after a stroke or hospital stay, they've got credentialed nurses and therapists at the ready, and the rehabilitation center uses the latest equipment and techniques for physical, occupational, and speech therapy, whether you're managing things like arthritis, recovering from surgery, or even needing help with speech after a brain injury or cancer. They offer Direct Access for therapy, so folks can start getting better without needing a referral, and outpatient therapy programs are usually covered by most insurances, so that makes it less of a hassle. Residents can get comprehensive care for things like long-term neurological or cognitive needs, and there's even a special respiratory unit staffed all day and night with licensed respiratory therapists helping those who have trouble breathing or are dealing with things like pulmonary disease, which can really make a difference if someone's coming out of the hospital after a long illness or dealing with a chronic lung issue that needs close watching.

    They like to keep people occupied with a full calendar of activities that could be social, educational, or purely for entertainment, and you'll see things like pet therapy, spiritual services, internet access, and special recreation therapy groups, alongside seasonal events, creative arts, and even outside shopping if someone's up to it, so nobody has to sit around bored if they don't want to. Meals are cooked to meet dietary needs, and the place aims for a home-like feeling, but it's still set up like a clean, well-run medical center, so safety and comfort are both taken seriously, and there are social services staff to help families understand care plans and help residents cope with changes. There's a strong focus on helping folks get enough social time and giving them a say in how they spend their days, and that really matters when you're living in a place for a long stretch, and they'll make a point to include recreation and therapy for the mind, body, and spirit.

    People at Allied Services Skilled Nursing & Rehabilitation Center can count on having their needs checked on often, whether that's regular health monitoring, wound care, memory support, or making sure they get the right therapy for their body, and those in the memory care unit can expect personalized routines, with activities aimed at keeping their memory and skills for as long as possible, and the whole place runs under a philosophy of being thorough but kind, with a strong track record as seen by awards including US News & World Report recognition. They've got more than one center too, because in addition to Scranton, Allied Services runs skilled nursing centers in Center City and Meade Street, as well as a location in Wilkes-Barre, and this means folks can sometimes move between different levels of care if their situation changes. Staff members speak English, and the facility's not open to new patients right now, but you can keep an eye on it or check the reviews if you're planning ahead for yourself or a family member.

    People often ask...

    Allied Services offers independent living, assisted living, memory care, and skilled nursing.

    There are 24 photos of Allied Services on Mirador.

    Yes, Allied Services allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 303 Smallacombe Dr, Scranton, PA 18508.

    No, Allied Services does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Allied Services. The information above has not been verified or approved by the owner or operator. For exact information, please contact Allied Services directly. There is no cost for this service. We are compensated by the community you select.

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