The Gardens at Scranton

    824 Adams Ave, Scranton, PA 18510
    • Assisted Living
    • Memory Care
    • Skilled Nursing
    3.4ยท45 reviews

    Pleased with kind, attentive staff

    I placed my mom here and have been very pleased. The staff are consistently kind, attentive and treat residents like family; care and rehab have been excellent, communication strong, and they kept us informed through COVID. The building is clean with beautiful views, lots of activities and accessible transportation - residents clearly seem happy and well cared for.

    Loved one of resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    3.44ยท(45)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      3.0
    • Meals

      2.8
    • Amenities

      1.0
    • Value

      1.0

    Pros

    • Compassionate and friendly caregiving staff
    • Attentive nursing during many stays
    • Skilled physical and occupational therapy and rehab services
    • Engaging activities and social programs
    • Proactive activities coordination and special-event participation
    • Accessible, wheelchair-capable transportation
    • Effective family communication and reassurance
    • Clean, attractive building with pleasant views
    • Neighborhood-like, homey atmosphere
    • Timely readiness for scheduled therapies and appointments
    • Supportive staffโ€“resident relationships

    Cons

    • Chronic understaffing and staffing instability
    • Inconsistent sanitation and odor control
    • Delays in incontinence care and hygiene assistance
    • Gaps in wound care and pressure-injury prevention
    • Medication-administration and clinical-order adherence issues
    • Variable staff professionalism and communication tone
    • Inadequate recordkeeping and care documentation
    • Inconsistent admissions and check-in processes
    • Allegations of resident property loss/theft
    • Difficulty reaching staff by phone and limited accessibility

    Summary of reviews

    The Gardens at Scranton elicits strongly polarized impressions. Many families describe a warm, home-like environment with particular strength in rehabilitation services and activity programming. Physical and occupational therapy staff are frequently identified as skilled and caring, and the activities departmentโ€”including special events and proactive coordinationโ€”receives consistent praise. Several accounts emphasize timely readiness for therapies, good family communication during stays, and a neighborhood setting with an attractive, well-maintained building and pleasant views.

    Alongside those positives, there are recurring operational concerns that prospective residents and families should evaluate closely. Staffing levels and stability are a common theme: reviewers describe periods of chronic understaffing and turnover that correlate with delays in routine care tasks and reduced responsiveness. Housekeeping and facility sanitation are described as inconsistent; reviewers reference odor concerns and uneven cleanliness between areas and shifts. Linked to these issues are reports of delayed incontinence care and inconsistent bathing or turning schedules, as well as gaps in wound-care practices and pressure-injury prevention.

    Clinical and administrative systems also appear uneven. Several reviews raise concerns about medication administration, adherence to medical orders, and the quality of documentation and handoffs. Families noted difficulties obtaining timely updates or reaching staff by phone, and some described an inconsistent admissions/check-in experience. A serious operational concern noted in a subset of accounts is alleged loss or mishandling of resident property; this has been characterized by reviewers as an allegation rather than an established fact and warrants direct inquiry during a tour.

    Dining and day-to-day life are described variably. Some families praise meals, special dining events, and individual staff efforts around food, while others cite inconsistent meal quality. The activity program is frequently described as robust and engaging, contributing to resident satisfaction when staff levels permit. Overall, the facility appears capable of providing strong rehabilitative and social programming, but that experience may depend on staffing, shift, and unit. Prospective residents and their families should visit at different times of day, ask for the current staffing ratios and turnover data, review care plans and wound-care protocols, confirm how medical orders are managed, and request contact procedures for family updates. Reviewing the facilityโ€™s most recent state inspection, asking about property safeguards, and meeting the therapy and nursing leadership can help clarify whether the facilityโ€™s strengths align with a familyโ€™s needs.

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    Medicare Ratings

    1ยท/ 5
    Cited by CMS for abuse, or potential for abuse, on its most recent survey cycle.
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of The Gardens at Scranton

    The Gardens at Scranton is located at 824 Adams Ave, Scranton, PA, 18510.

    About The Gardens at Scranton

    The Gardens at Scranton is a 139-bed skilled nursing facility that provides both long-term care and short-term rehabilitation services, so you'll see people working on recovery as well as those living there for the longer haul, and staff members help with things like physical therapy, occupational therapy, and speech therapy, using tools like Nautilus Therapy Equipment, Electrical E-Stim, Diathermy, and Ultrasound. The facility welcomes all residents without regard to disability or language, and they offer free aids and services for those who might have trouble communicating or getting around, plus they make sure to comply with federal and state civil rights laws to try to prevent discrimination, so people from many backgrounds feel included here. Care covers medication management, help with bathing, dressing, and other daily needs, and there's incontinence management, palliative support, behavioral services, hospice care, and respite care, along with clinical features like wound care, dialysis care, TPN, trach management, IV therapy, and isolation services, and around-the-clock supervision means nurses or other staff are available all day and night, with a 24-hour call system. The building has a homelike feeling, offering private bathrooms, kitchenettes, cable TV, free WiFi, telephones, and air conditioning, making it comfortable, while basic cable and free laundry make life a little easier for residents, and if you walk outside you'll see walking paths, a garden, and outdoor common areas like a deck and even a brick fireplace to sit by if the weather's right. Residents can dine together in a dining room where a professional chef works up restaurant-style meals, and they do their best to offer choices for people with allergies or diabetes, so no one has to worry much about their diet, and food's prepared all day if someone's hungry off schedule. For everyday living, services like housekeeping, laundry, dry cleaning, move-in help, and a concierge exist, and you'll see plenty of places for activities, with arts rooms, a library, fitness and activity rooms, music and movie nights, wellness programs, a spa, and even a snack shop. The place has daily community-sponsored activities and programs run by residents, with encouragement for volunteers to help out, visit, play games with residents, write letters, or even decorate bulletin boards, and volunteers go through background checks and orientation to learn safety and resident rights before they get started. Medical care gets planned around each person's needs, and skilled staff are present to help with anything from transfers to pain management and stroke recovery, even special wound therapy with a Wound Physician and a Wound Vac. The Gardens at Scranton accepts various insurance types like CarePlus, GHP, Highmark, Humana, Medicaid, Medicare, UHC, United Healthcare, and UPMC, so families have plenty of payment options, and the staff there tries to keep the place safe, well-supervised, and as welcoming and calm as possible for both residents and their visitors. There's not much available about unique programs or service names, but you'll find basics like 12-16 hour nursing care, strong ventilation, non-ambulatory care for those with mobility needs, and a full orientation for anyone new to the community.

    People often ask...

    The Gardens at Scranton offers assisted living, memory care, and skilled nursing.

    The full address for this community is 824 Adams Ave, Scranton, PA 18510.

    No, The Gardens at Scranton does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of The Gardens at Scranton. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Gardens at Scranton directly. There is no cost for this service. We are compensated by the community you select.

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