I had a very positive experience at this senior living facility-many staff go out of their way to help, and Maxine was especially outstanding. I would recommend it and consider it among the best options I've seen.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
Schedule a Tour
Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Telephone
Wifi
Common areas
Beauty salon
Dining room
Garden
Outdoor space
Small library
Community services
Move-in coordination
Activities
Community-sponsored activities
Resident-run activities
Scheduled daily activities
Reviews
2.38·(8)
Overall rating
5
4
3
2
1
Care
2.0
Staff
2.7
Meals
1.0
Amenities
2.4
Value
2.4
Pros
Attentive, helpful caregivers
Notable exemplary staff member (Maxine)
High-satisfaction individual experiences
Cons
Inconsistent adherence to medical directives
Gaps in clinical responsiveness and resident monitoring
Inconsistent personal-hygiene and bathing assistance
The reviews reflect a divided experience: while some families describe very positive, even outstanding, interactions with individual caregivers, there is a recurrent pattern of operational concerns that affect overall quality of care. Fundamental clinical issues are emphasized in several accounts, including inconsistent follow-through on physician or family medical directives and broader gaps in clinical responsiveness and resident monitoring. These patterns raise questions about the facility’s systems for care-plan adherence and timely clinical intervention.
Staff performance appears variable. Multiple notes praise particular employees for going above and beyond—one staff member, Maxine, is singled out for exceptional assistance—while other comments describe delays in care and a perception of understaffing. Reviewers reference staffing shortages as a contributing factor to delayed responses, limited assistance with activities of daily living, and uneven caregiver availability. Taken together, the feedback suggests pockets of strong caregiving that coexist with inconsistent staffing coverage and variable training or oversight.
Dining and programming are areas of concern in the reviews. Dining service is characterized as inconsistent and unsatisfactory by some families; descriptors used by reviewers indicate the need to evaluate menu variety, meal quality, and service reliability. There is limited positive commentary about organized activities or engagement programs, and reviewer feedback does not indicate robust or notable programming as a counterbalance to other operational issues.
Facility maintenance and resident comfort were also mentioned. Several reviewers raised sanitation and odor concerns in resident spaces and common areas, and specific needs such as bathing assistance were identified as inconsistent. These observations point to opportunities to strengthen housekeeping protocols, incontinence-care processes, and personal-care schedules to improve resident comfort and dignity.
Management and oversight themes emerge across the feedback. Concerns cluster around safety-practice gaps, inconsistent adherence to care directives, and the facility’s ability to staff adequately; these are operational traits that families should probe during tours and contract discussions. At the same time, the presence of highly regarded individual staff members indicates that improvements in staffing stability, supervision, and standardized care protocols might materially change the resident experience.
For prospective residents and families: ask targeted questions about staffing ratios and turnover, specific procedures for following physician and family care directives, sanitation and housekeeping schedules, bathing and personal-care protocols, and the facility’s mechanisms for addressing safety incidents and family concerns. Also inquire about opportunities to meet front-line caregivers during the decision process; individual staff can have a significant positive impact amid broader operational challenges.
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Location
West Side Kozy Comfort Personal Care is located at 906 S Main Ave, Scranton, PA, 18504.
About West Side Kozy Comfort Personal Care
West Side Kozy Comfort Personal Care sits quietly in Scranton and offers long-term care for seniors who want a place that feels like home and still need some extra help every day, and while West Side Kozy Comfort Personal Care doesn't take Medicare unless certified, it does have a state license as a Personal Care Home with the number #204490, and there are 36 beds in total, some in private, shared, or studio rooms, so everyone can choose what suits them best. Residents find help with things like dressing, bathing, hygiene, using the bathroom, and transferring from beds to wheelchairs, and staff stay up and alert 24 hours a day in case something happens or emergencies pop up, and there's a call system and supervision round-the-clock. People with memory issues, those needing assisted living, respite stays, or hospice support also have space and care, with special attention for residents dealing with health issues like diabetes or high blood pressure, and caregivers help with monitoring insulin when needed, plus handling incontinence care, mobility support, and medication management.
Meals get prepared fresh three times a day, and there's a dining room set up for meals anytime with special diets, allergies, and diabetic needs in mind, and if someone wants a haircut, a mobile hairdresser comes, or there's a barber and beauty shop there, which can feel like a simple comfort. The place aims for a warm, calming environment where residents can relax, join in social events, play board games, take part in music or pet therapy, and there are regular movie nights, fitness programs, creative activities, and devotional programs-so there's almost always something to do. The community tries to make travel easier by offering transportation arrangements for medical appointments, errands, or religious services, and there's a garden, hot tub, steam room, library, reading room, and indoor common spaces set up for socializing or just sitting quietly.
Staff pay close attention to safety, with background checks, reference checks, drug screenings, and more, so people know those caring for them are checked and ready, and light housekeeping and laundry, including dry cleaning, keep things tidy. The Kozy Comfort Personal Care community's focus stays on individual needs, so whether someone needs a lot of help walking, getting dressed, eating, or just wants support being part of a friendly, social place, the staff's used to helping out, and they've been doing it for senior elders in the Scranton area for a while now, aiming to keep things comfortable, familiar, and supportive as people age.
People often ask...
West Side Kozy Comfort Personal Care offers competitive pricing, with rates starting at a cost of $2,804 per month.
West Side Kozy Comfort Personal Care offers assisted living, memory care, and skilled nursing.
The full address for this community is 906 S Main Ave, Scranton, PA 18504.
No, West Side Kozy Comfort Personal Care does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Pennsylvania, the Department of Human Services licenses personal care homes and assisted living residences and publishes its licensing inspection summaries.
Found no deficiencies during the licensing review. Overall compliance was achieved.
28 Jan 2026Inspection
28 Jan 2026Inspection
Identified multiple deficiencies, including consistently low indoor temperatures when residents were present, inadequate hot water temperatures for bathing, a drainage issue affecting laundry, and clothes not returned within 24 hours.
—Indoor Temperature - Minimum
—Water Temperature/Pressure
—Furniture and Equipment
—Labeling/Return of Clothes
13 Nov 2025Inspection
13 Nov 2025Inspection
Identified multiple deficiencies across staffing, training, medication safety, and environmental hazards. The violations included missing qualifications, unsecured poisonous materials, pest activity, damaged furniture, outdated food, lint buildup, and incomplete medication documentation.
2600Direct care staff qualifications
2600Initial direct care training and competency testing
2600Locking poisonous materials
2600Infestation
2600Windows and screens
2600Furniture and equipment
2600Outdated food
2600Lint removal and duct cleaning
2600Medication storage and equipment procedures
2600Date/Time of Medication Administration
30 Oct 2024Inspection
30 Oct 2024Inspection
Found deficiencies in sanitary conditions, furniture in disrepair, and bedding cleanliness. Cited violations for debris left in drawers, broken dresser parts, and stained linens.
—Sanitary Conditions
—Furniture and Equipment
—Bed/Linens/Pillows/Blankets
25 Apr 2024Inspection
25 Apr 2024Inspection
Concluded that a resident was found smoking in a bedroom and that compliance was achieved.
2600.144.cSmoking Area Guidelines
30 Nov 2023Inspection
30 Nov 2023Inspection
Determined that the submitted plan of correction is fully implemented; continued compliance must be maintained.
227dSupport Plan Medical/Dental
06 Sept 2023Inspection
06 Sept 2023Inspection
Identified multiple deficiencies across posting, background checks, training, medication management, food safety, waste management, lighting, and hospice documentation.
2600.3.cPost Current License
2600.51Criminal History Checks
2600.65.dInitial Direct Care Training
2600.65.fTraining Topics
2600.82.aPoisonous Materials
2600.85.eTrash Outside
2600.101.jLighting/Operable Lamp
2600.102.hToilet Paper
2600.103.dStoring Food Off Floor
2600.103.iOutdated/Dented Food
2600.125.aCombustible Storage
2600.183.eStoring Medications
2600.187.dFollow Prescriber's Orders
2600.227.dSupport Plan Medical/Dental
28 Feb 2023Inspection
28 Feb 2023Inspection
Identified deficiencies related to medication records and documentation of refusals for a CPAP treatment. The issues involved CPAP not listed on the MAR and undocumented refusals.
Type A2600.187.aMedication Record
c2600.187.cRefusal of Medication
12 Jan 2023Inspection
12 Jan 2023Inspection
Found no deficiencies.
29 Sept 2022Inspection
29 Sept 2022Inspection
Found no deficiencies identified during the unannounced inspection; all regulatory requirements were met.
19 Jul 2022Inspection
19 Jul 2022Inspection
Identified multiple deficiencies across posting, safety, and staff documentation. Found failures to post the current license, dated CO detectors, covered trash receptacles, structural hazards, near-heat combustibles, missing fire drills, incomplete medication records, unsigned care plans, improper CPR training, and undated preadmission screens.
2600. 3.c.Post Current License
2600. 18.Applicable Health and Safety Laws
2600. 85.d.Trash Receptacles
2600. 88.a.Surfaces
2600. 132.a.Monthly Fire Drill
2600. 187.a.Medication Record
2600. 227g.Support Plan Signatures
2600. 63.a.First Aid/CPR Training
2600. 63.b.Current First Aid Training
2600. 224a.Preadmission Screen Form
14 Jun 2022Inspection
14 Jun 2022Inspection
Found two deficiencies; determined they were addressed and continued compliance must be maintained.
2600.95Furniture and Equipment
2600.228hGrounds Discharge/Transfer
25 Feb 2022Inspection
25 Feb 2022Inspection
Found no deficiencies during a licensing inspection conducted on 2022-02-25.
06 Jan 2022Inspection
06 Jan 2022Inspection
Identified multiple deficiencies in safety, sanitation, and resident records, including issues with telephone access, indoor temperature, pests, bathroom hygiene, egress, space heaters, fire drills, activity calendars, and resident photographs.
2600.42.eTelephone access
2600.83.aIndoor Temperature
2600.85.aSanitary Conditions
2600.85.dTrash Receptacles
2600.102.kUse of a common towel is prohibited
2600.121.aUnobstructed Egress
2600.127.aPortable Space Heaters
2600.132.aMonthly Fire Drill
2600.221.cPost Activity Calendar
2600.252Content of Resident Records
13 Dec 2021Inspection
13 Dec 2021Inspection
Found no deficiencies.
18 Nov 2021Inspection
18 Nov 2021Inspection
Found no deficiencies. Licensing documented that no regulatory citations were identified during the visits on 2021-11-18 and 2021-11-22.
19 Aug 2021Inspection
19 Aug 2021Inspection
Identified multiple deficiencies related to safety, training, and records, including missing influenza posters, unaccredited CPR training, incomplete preadmission screening, confidentiality issues, and missing identifying marks on a resident's record.
—Influenza Awareness Act poster not posted
—First Aid/CPR Training - provider not accredited
—Current First Aid Training - trainer accreditation
—Training Topics
—Preadmission Screen Form
—Record Confidentiality
—Record Content
21 Oct 2020Inspection
21 Oct 2020Inspection
Issued a regular license following renewal.
06 Oct 2020Inspection
06 Oct 2020Inspection
Investigated multiple deficiencies across license posting, privacy, background checks, training, lighting, storage, fire safety, medication management, mobility planning, and resident records.
2600.3.cPost Current License
2600.17Record Confidentiality
2600.51Criminal Background Check
2600.64.cAnnual Training
2600.101.j.7Lighting/Operable Lamp
2600.125.aCombustible Storage
2600.132.bSafety Inspection/Fire Drill
2600.183.dPrescription Current
2600.227.dSupport Plan Medical/Dental
2600.252Content of Resident Records
26 Mar 2020Inspection
26 Mar 2020Inspection
Determined that the submitted plan of correction was fully implemented and continued compliance must be maintained.
12 Aug 2019Inspection
12 Aug 2019Inspection
Issued a regular license and certificate of compliance after renewal.
15 May 2019Inspection
15 May 2019Inspection
Identified deficiencies requiring corrective action following a May 2019 on-site review.
10 Sept 2018Inspection
10 Sept 2018Inspection
Renewed license issued following the renewal application for the home.
04 May 2018Inspection
04 May 2018Inspection
Identified multiple deficiencies, including missing posted license and licensing inspection summaries, incomplete emergency/resident information, and unsafe conditions.
55 Pa.Code §2600.3(c)Posting license and licensing inspection summaries
55 Pa.Code §2600.3(c)Posting license and licensing summaries (continued violation)
Identified multiple deficiencies including ongoing rodent issues, hazardous carpeting and water leaks, and inadequate hot and cold water pressure in bathrooms and kitchen. Actions to correct these issues were described in plans of correction.
Type A2600.85(b)Infestation control
Type A2600.88(a)Floors, walls, ceilings, windows, doors and other surfaces must be clean, in good repair and free of hazards.
Type A2600.89(e)The home must have hot and cold water under pressure in each bathroom, kitchen and laundry area to accommodate the needs of the residents in the home.
22 Dec 2017Inspection
22 Dec 2017Inspection
Identified violations of indoor temperature requirements and the use of portable space heaters in resident areas.
55 Pa.Code §2600.83(a)Indoor temperatures must be at least 70°F in areas used by residents
55 Pa.Code §2600.127(a)Portable space heaters are prohibited
27 Sept 2017Inspection
27 Sept 2017Inspection
Identified a lack of cooling and elevated temperatures on the first floor.
Type A55 Pa. Code § 2600Air conditioning and temperature control
25 Jul 2017Inspection
25 Jul 2017Inspection
Renewed the license after renewal application; no deficiencies cited.
26 Apr 2017Inspection
26 Apr 2017Inspection
Identified multiple regulatory noncompliances related to incident reporting and general regulatory adherence during a survey.
2600.16(c)Incident reporting within 24 hours
2600.18Compliance with Federal, State and local laws and regulations
31 Jan 2017Inspection
31 Jan 2017Inspection
Investigated a complaint and found violations: temperature not maintained in resident areas and a broken washing machine with limited functionality.
65 Pa.Code §2600.83(a)Indoor temperature
65 Pa.Code §2600.95Furniture and equipment must be in good repair, clean and free of hazards
07 Jul 2016Inspection
07 Jul 2016Inspection
Found inadequate direct care staffing hours to meet the required minimum for residents, with 31 residents and only 29 hours of direct care provided.
55 Pa.Code §2600.57(c)Direct care staffing hours
28 Apr 2016Inspection
28 Apr 2016Inspection
Identified multiple regulatory violations in staffing, sanitation, and safety standards. The findings included insufficient personal care hours, unsanitary conditions, and unsafe equipment usage.
2600.57(b)Direct care hours
2600.85(a)Sanitary conditions
2600.88(a)Cleanliness of building surfaces
2600.102(f)Personal care supplies
2600.127(a)Portable space heaters prohibited
2600.100(a)Exterior and grounds maintenance
2600.101(a)(1)Bedroom furnishings
27 Apr 2016Inspection
27 Apr 2016Inspection
Identified violations: the medical evaluation for a resident was incomplete and an abuse allegation was not reported to the appropriate authority.
Type A2600.141(a)(2)The medical evaluation must include the following
06 Jan 2016Inspection
06 Jan 2016Inspection
Identified multiple regulatory violations related to licensing, occupancy permits, building conditions, and safety procedures. Issues involved an expired occupancy permit, unsafe building surfaces, improper smoking area regulations, and missing emergency procedures.
55 Pa.Code §2600.14(a)Prior to issuance of a license, fire safety approval required
55 Pa.Code §2600Current occupancy permit
55 Pa.Code §2600.88(a)Floors, walls, ceilings, windows and doors must be clean and safe
55 Pa.Code §2600.107(d)Written emergency procedures reviewed and submitted annually
55 Pa.Code §144(c)(2)Location of a smoking room or outside smoking area
30 Dec 2015Inspection
30 Dec 2015Inspection
Renewed the license and issued a certificate of compliance for a personal care home.
08 Dec 2015Inspection
08 Dec 2015Inspection
Observed multiple regulatory violations including an expired occupancy permit, missing safety items, improper medication handling, and smoking policy deficiencies.
2600.88(a)Floors, walls, ceilings, windows, doors and other surfaces must be clean, in good repair and free of hazards
2600.96(a)First aid kit contents
2600.183(f)Prescription medications, OTC medications and CAM that are discontinued, expired or for residents who are no longer served at the home shall be destroyed in a safe manner
2600.144(c)Smoking area policy and procedures
21 Oct 2015Inspection
21 Oct 2015Inspection
Regulatory findings show several deficiencies related to regulatory compliance and safety documentation, including missing background checks and related administrative requirements.
55 Pa.Code §2600.14(a)Prior to issuance of a license - fire safety approval
55 Pa.Code §2600.54(a)Direct care staff qualifications
15 Jun 2015Inspection
15 Jun 2015Inspection
Identified violations for failure to administer blood glucose tests as ordered and to provide insulin per the prescribed sliding scale.
55 Pa Code § 2600.187(d)The home shall follow the directions of the prescriber
25 Feb 2015Inspection
25 Feb 2015Inspection
Found deficiencies in medication records and glucose monitoring compliance across multiple residents.
2600.187(a)Medication records
2600.187(d)Directions of prescriber
22 Jan 2015Inspection
22 Jan 2015Inspection
Investigated a complaint and found deficiencies in following prescriber directions and in medication administration records, including missing blood glucose data and improper glucose testing on the wrong meter.
2600.187(d)Follow prescriber directions
2600.187(a)Medication Administration Record requirements
11 Dec 2014Inspection
11 Dec 2014Inspection
Found violations related to evacuation safety and cleanliness around the smoking area.
55 Pa.Code §2600; 2600.132(d)Evacuation time not determined by a fire safety expert
55 Pa.Code §2600; 2600.132(d)Smoking area adjacent parking lot littered with cigarette butts
06 Nov 2014Inspection
06 Nov 2014Inspection
Identified violations of reporting and sanitary requirements after a water service termination, including failure to notify the department and insufficient emergency water and food supplies.
2600.16(c)The home shall report the incident or condition to the Department's personal care home regional office or the personal care home complaint hotline within 24 hours in a manner designated by the Department.
2600.85(a)Sanitary conditions shall be maintained.
2600.107(c)The home shall maintain at least a 3-day supply of nonperishable food and drinking water for residents.
31 Oct 2014Inspection
31 Oct 2014Inspection
Inspected and found multiple regulatory violations, including missing background checks, inadequate staff training, improper indoor temperature readings, missing fire drills, and incomplete medication records.
2600.51Criminal history checks and hiring policies
2600.64(c)Annual training for administrator
2600.87(a)Indoor temperature
2600.132(b)Fire drill timing/frequency
2600.187(a)Medication administration records
22 Oct 2014Inspection
22 Oct 2014Inspection
Investigated a complaint and found that a resident's medical evaluation dated 5/28/14 was incomplete, with missing health status and cognitive functioning documentation.
Granted a regular license following renewal; authorization to operate was renewed.
06 Aug 2014Inspection
06 Aug 2014Inspection
Found deficiencies in annual medical evaluations and in the accuracy and dating of resident record entries.
2600.14(b)(1)Medical evaluation at least annually
2600.251(b)Entries in a resident's record shall be permanent, legible, dated and signed
2600.225(c)The resident shall have additional assessments as follows
05 Nov 2013Inspection
05 Nov 2013Inspection
Inspected findings included multiple code violations related to occupancy compliance, food safety, ventilation, cleaning, smoking hazards, and medication management.
2600.14(c)Fire safety after renovations
2600.88(a)Certificate of Occupancy
2600.103(f)Food refrigeration and thermometers
Type A2600.103(f)Missing thermometers
2600.105(g)(2)Ventilation lint removal
Type A2600.125(a)Combustible materials near heat sources
Type A2600.144(c)(1)Smoking hazards
2600.183(f)Destruction of medications
Type A2600.182(b)Medication administration by qualified personnel
Type A2600.187(b)Medication record entries
12 Jul 2013Inspection
12 Jul 2013Inspection
Identified violations for failing to initiate and complete annual medical evaluations for residents.
55 Pa.Code §2600Annual Medical Evaluations
13 Jun 2013Inspection
13 Jun 2013Inspection
Determined that the license to operate at the listed address was non-renewed because an annual licensure application had not been submitted; the license had expired.
62 P.S. § 1026(b)(1)Conditions for denial, nonrenewal or revocation
55 Pa.Code §§ 20.71(a)(1) and (2)Conditions for denial, nonrenewal or revocation
10 May 2013Inspection
10 May 2013Inspection
Identified violations involving medication administration documentation and adherence to prescriber directions, with issues noted in staff initials and posting requirements.
55 Pa.Code §2600.187(d)Medication administration records incomplete
14 Feb 2013Inspection
14 Feb 2013Inspection
Identified multiple regulatory violations involving staffing, medical evaluations, medication management, safety, and resident care processes.
Type A2600.83(a)Indoor temperature
Type A2600.52Hiring, retention and utilization of staff
Type A2600.57(b)Direct care staffing hours
Type A2600.57(d)Availability of hours during waking hours
Type A2600.85(a)Sanitary conditions
Type A2600.89(b)Hot water temperature
Type A2600.141(a)(2)Medical evaluations
Type A2600.183(d)Medication management—current prescriptions
Type A2600.190(a)Medication staff training
Type A2600.225(a)Resident assessments
20 Mar 2012Inspection
20 Mar 2012Inspection
Investigated and found violations involving mislabeling with the term 'Assisted Living' in its name and written materials, in violation of licensing requirements.
Type AAct 56 of 2007; 62 P.S. 1057.3(i); 55 Pa.Code Chapter 2800; 55 Pa.Code §2600Use of the term 'Assisted Living' in name or written materials
09 Jan 2012Inspection
09 Jan 2012Inspection
An inspection found violations related to food storage and general safety practices during the inspection dated in early January 2012.
Type A55 Pa.Code §2600Sanitation and storage/household safety
29 Jun 2011Inspection
29 Jun 2011Inspection
Investigated violations found at a personal care home, including lack of a current occupancy certificate, no annual fire safety inspection, improper smoking-area placement, and cigarette butt litter around outdoor areas.
55 Pa.Code §2600Regulation
55 Pa.Code §2600Regulation
55 Pa.Code §2600Regulation
55 Pa.Code §2600Regulation
09 Dec 2010Inspection
09 Dec 2010Inspection
Investigated a complaint and found deficiencies related to staff duties and smoking policy, with additional notes about resident care and recordkeeping.
55 Pa.Code §2600Direct care staff duties
55 Pa.Code §2600Smoking outside of the designated smoking area prohibited
17 Feb 2010Inspection
17 Feb 2010Inspection
Identified multiple deficiencies in heating, medication management, and MAR documentation during a survey.
55 Pa.Code § 2600Front living room temperature
55 Pa.Code § 2600Medication storage
55 Pa.Code § 2600Medication administration record
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Mirador Living is not affiliated with the owner or operator(s) of West Side Kozy Comfort Personal Care. The information above has not been verified or approved by the owner or operator. For exact information, please contact West Side Kozy Comfort Personal Care directly. There is no cost for this service. We are compensated by the community you select.
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