South Knoxville Senior Living

    3020 Heatherton Way, Knoxville, TN 37920
    • Independent Living
    • Assisted Living
    • Memory Care

    Moved my mom extremely pleased

    I moved my mom here and I'm very pleased - beautiful, newly renovated, home-like property in South Knoxville with caring, family-owned, professional staff who are responsive and welcoming. They offer independent and assisted living in small, friendly villas where residents form quick friendships; meals are good and nutritious, there's weekly nurse practitioner oversight, on-site amenities (salon, library, laundry), and safe single-floor living with walk-in showers and LifeAlert. Clean, affordable, and growing - my mom is happy and I'd recommend a tour.

    Loved one of resident
    Jul 2026

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    Reviews

    4.29·(28)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.5
    • Staff

      4.1
    • Meals

      3.7
    • Amenities

      3.4
    • Value

      3.3

    Pros

    • Compassionate and attentive staff
    • 24/7 on-site staffing
    • Single-story, step-free layout
    • In-bath safety features and walk-in showers with seats
    • LifeAlert emergency response system
    • On-site salon and personal care services
    • Common areas including library and dining rooms
    • On-site laundry facilities (washer and dryer)
    • Organized social activities (bingo, cards, games)
    • Scheduled outings
    • Nutritious and well-regarded meals
    • Weekly nurse practitioner clinical visits
    • Home-like, family-owned atmosphere
    • Clean, newly renovated interiors
    • Small-house/villa model facilitating quick social connections
    • Affordable pricing with veteran assistance options
    • Flexible and open visiting policy
    • Responsive and helpful administrative staff
    • Assistance with long-term care insurance and billing
    • Quick placement and smooth admission processes

    Cons

    • Limited or inconsistent activity programming
    • Insufficient staffing levels at times
    • Variable dining continuity and portioning
    • Dietary-management gaps for chronic conditions
    • Operational disruptions during renovations and expansion
    • Narrow unit sizes with limited in-unit storage
    • Lack of in-unit kitchenettes
    • Limited transportation support and community access
    • Unclear distinctions between independent and assisted care levels
    • Financial-administration transparency concerns
    • Underused or partially vacant buildings
    • Inconsistent meal-service timing across buildings

    Summary of reviews

    South Knoxville Senior Living is consistently described as a small, family-oriented community with a recently renovated appearance and a single-story layout that supports mobility and ease of access. Reviewers emphasize helpful, engaged caregiving staff and administrative responsiveness; clinical oversight is noted through weekly nurse practitioner visits. The community model—small villas or pods of residents—appears to encourage rapid social connections, creating a home-like atmosphere for many residents. Practical on-site amenities that reviewers cite positively include an on-site salon, library and dining areas, laundry facilities, accessible bathrooms and walk-in showers with seats, and an emergency LifeAlert system.

    Dining receives mixed but generally favorable comments: many reviewers describe meals as nutritious and tasty and praise the facility for accommodating billing and insurance tasks. At the same time, there is variability in meal service across buildings (cart delivery, varying meal times, limited daily options in some areas) and specific dietary-management concerns for residents with conditions such as diabetes. Several reviewers mentioned portioning and carbohydrate content as areas needing attention. Prospective families should ask about current kitchen operations, meal schedules, and individualized dietary plans.

    Activity programming and staffing are notable areas of inconsistency. While organized social offerings such as bingo, cards, and biweekly outings exist and some residents report enjoying activities, multiple accounts describe limited or underdeveloped programming and the absence of a dedicated activities director in some periods. Staffing levels were also described as insufficient at times, which can affect activity availability, responsiveness, and day-to-day assistance. The facility’s recent renovation and expansion appear to be improving the physical environment, but they have produced operational disruption in places: some buildings remain partially vacant or under conversion and kitchens or services in particular villas have not always been fully operational.

    Management turnover and operational transition are recurring themes. Several reviewers credit new leadership with improvements to clinical oversight and food quality, but the overall picture reflects a community still in transition. Financial-administration transparency concerns have been raised and at least one review referenced alleged misconduct; families should seek clear documentation on billing practices, resident-account oversight, and bookkeeping safeguards. Unit size and layout also warrant attention—many units are described as compact with limited storage and no kitchenettes, which may be appropriate for budget-conscious residents but less suitable for those wanting more living space or independent meal preparation.

    In summary, South Knoxville Senior Living presents strengths in staff engagement, cleanliness after renovation, clinical oversight, affordability, and a small-community atmosphere that many families find comforting. Key areas for family conversations are current activity staffing and programming, dietary management for medical diets, how renovations are being staged to avoid service gaps, transportation options to stay connected with the community, and transparent financial/billing controls. A tour that includes specific questions about staffing ratios, recent management changes, meal plans, and examples of individualized care will help families assess fit for their loved one.

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    Location

    Map showing location of South Knoxville Senior Living

    South Knoxville Senior Living is located at 3020 Heatherton Way, Knoxville, TN, 37920.

    About South Knoxville Senior Living

    South Knoxville Senior Living has a lot to offer older adults looking for a safe and comfortable place as they age, because there's everything from independent living in apartment-style villas to help with more care needs in assisted living and memory care, and with the memory care service, those who have Alzheimer's or dementia live in their own secured building, so families can feel better knowing staff keep an eye on things with technology like bracelets to help stop people from wandering off. Residents who need help with daily tasks like eating, bathing, or getting dressed receive care from trained aides and nurses, and there's help for non-ambulatory folks too, even those who need two-person transfers or lifts, and the building is wheelchair accessible throughout with emergency alert systems in place. The community has a full-time nurse on staff, as well as medication care managers and technicians who help with medicine reminders and administration, and there are always awake staff on duty day and night, with on-site pharmacy, skilled nursing, blood work, and therapies like occupational and physical therapy scheduled to come see residents right at the community. South Knoxville Senior Living offers different diets like low-salt, sugar-free, low-fat, kosher, vegetarian, allergy-sensitive, and diabetic meals, all prepared by a professional chef and served in the main dining room or for special family occasions in a private space, and sometimes residents cook in their own kitchenettes too.

    For people who need more than regular assisted living, there are hospice care services and respite options so family caregivers can take a break, and if someone needs cueing, supervision, or more personal care such as help with grooming, toileting, incontinence, or transfers from bed to wheelchair, the aides handle that, plus memory care accepts residents with major behavior issues, and cueing is part of how staff manage those needs. Social life stays busy with an activity director planning crafts, game nights, fitness programs, music, educational sessions, and religious services on or offsite, and there's a mix of resident-run activities for people who want to take part, plus moves are easy with help from the staff, and no one has to make big financial commitments, since rent is done month-to-month with no buy-in. It's pet-friendly for many types of animals, but small dogs aren't allowed, and the building is non-smoking inside. There are indoor and outdoor common rooms, walking trails, patios, gardens, and a coffee shop; other areas include an arts room, a library, and a recreation lounge with TV, and guests can join meals or activities if residents want company. Residents have access to laundry, dry cleaning, housekeeping, and beauty salon services.

    Transportation is available for shopping, doctor appointments, and community trips with parking for those who still drive, and payment options include check, credit card, or insurance. South Knoxville Senior Living has private, studio, and single rooms with cable and WiFi, and each unit comes with its own thoughtful touches, like built-in armoires, plus six villa apartments offer larger, independent living layouts. The staff check references for all caregivers, and everyone is trained in tasks from bathing to meal preparation, so that people who move here can stay as their needs change, whether they want to stay independent, need more help, or are facing serious medical challenges. The community sits in a spot where mountain views and nature walks are easy to enjoy, and residents can keep up with hobbies or new learning in specially set aside activity spaces, so while the building's safe and practical, it also feels like a small town full of friends and support, with flexibility if health needs change later on, and residents can age in place without having to move again.

    People often ask...

    South Knoxville Senior Living offers independent living, assisted living, and memory care.

    There are 15 photos of South Knoxville Senior Living on Mirador.

    Yes, South Knoxville Senior Living allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 3020 Heatherton Way, Knoxville, TN 37920.

    No, South Knoxville Senior Living does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Tennessee, the Department of Health licenses long-term care facilities and publishes board actions and disciplinary records, including consent orders and civil penalties.

    License number0536-00000659
    StatusLicensed
    Facility typeHome for the Aged
    License classLicensed
    Capacity24 residents
    LicenseeMatt McCaleb
    EffectiveJune 6th, 2025
    ExpiresJune 6th, 2026

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of South Knoxville Senior Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact South Knoxville Senior Living directly. There is no cost for this service. We are compensated by the community you select.

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