Legacy at Jacksonville

    810 Bellaire, Jacksonville, TX, 75766
    3.9 · 56 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    2.0

    Caring staff, inconsistent and unsafe

    I had a very mixed experience. The building was spotless and welcoming and many staff - nurses, CNAs and therapists - were loving, attentive and helped my loved one improve, but care was wildly inconsistent. Communication and management were poor (high turnover, unresponsive corporate), medications and information sometimes delayed or missed, there were safety/neglect incidents, and the food was bland. I appreciate the many caring employees, but I can't fully recommend it given the serious lapses and high cost.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.93 · 56 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      3.5
    • Meals

      3.3
    • Amenities

      4.0
    • Value

      1.0

    Location

    Map showing location of Legacy at Jacksonville

    About Legacy at Jacksonville

    Legacy at Jacksonville is a senior living community with 101 certified beds and an average of 81 residents per day, offering both long-term nursing care and short-term rehabilitation, and it's affiliated with Southwest LTC, so folks get access to a broad range of care including skilled nursing, rehab services, palliative care, tracheostomy care, psychiatric care, podiatry and dental services, as well as social services by licensed staff. The community provides private and semi-private rooms that are comfortable, plus there's a spacious lounge, a dining area with restaurant-style service, walking paths, and a courtyard, and you'll also find a beauty parlor, daily social activities, wifi, and satellite television. There's a focus on personal care, with a licensed administrator, medical director, consulting pharmacist, and registered dietician leading the team, and the nurses and therapists provide speech, physical, and occupational therapy, all in dedicated spaces with plenty of therapy equipment like resistance bands and therapy balls, and the wound care nurse is VOHRA-certified, which is good for complicated wounds. Legacy at Jacksonville emphasizes daily activities and engagement, aiming to support each resident's independence and overall health, though staff turnover for nurses is high at 71.7%, with each resident getting about 3.4 hours of nurse time per day. The facility does have some challenges, with 12 total deficiencies on inspection reports - these include an infection control issue, a care planning problem about resident assessments, and a resident rights matter related to grievances, as noted in the February 5, 2025, inspection. Legacy at Jacksonville uses telehealth to help with care, and there's a virtual tour and photo gallery for people who want to look before coming, and with a number of remodeled spaces, comfortable seating, and home-like touches, residents have places to relax or join in group or individual activities. Safety is considered with an emergency call system, and there's fall prevention and diabetes management along with stroke rehab. Being next door to a dialysis clinic adds some convenience for those who need that care, and with social workers focusing on emotional and spiritual support, the community is set up to help people work toward their best possible health.

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