Pricing ranges from
    $4,537 – 5,898/month

    Élan Westpointe at New Braunfels

    2140 Independence Dr, New Braunfels, TX, 78132
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    1.0

    Caring staff but systemic neglect

    I found the caregivers warm, loving and often going above and beyond, and the building, activities and some memory-care staff were excellent. But chronic management and staffing failures produced cold/poor meals, maintenance and hot-water outages, delayed pendant responses, housekeeping lapses and billing/communication problems - and I experienced/heard of serious neglect (residents left in urine/feces, weight loss, doctors ordering immediate release). Until leadership fixes these systemic issues I cannot recommend this community.

    Pricing

    $4,537+/moSemi-privateAssisted Living
    $5,444+/mo1 BedroomAssisted Living
    $5,898+/moStudioAssisted Living

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (medical)
    • Transportation arrangement (non-medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.12 · 140 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.5
    • Staff

      4.1
    • Meals

      3.5
    • Amenities

      3.8
    • Value

      3.1

    Location

    Map showing location of Élan Westpointe at New Braunfels

    About Élan Westpointe at New Braunfels

    Élan Westpointe at New Braunfels is an assisted living and memory care community in New Braunfels, Texas that feels a bit more like a boutique hotel or an urban lodge than a typical senior facility, and you'll see all kinds of people living there, from folks who don't need much help at all to those who need a fair bit, and even those living with Alzheimer's or dementia in a secure memory care building that has special safety features like a wander alert system and in-room wellness sensors. Residents who want to keep their pets can bring dogs or cats, and the staff will even help care for them, plus there's a pet therapy program for those who love animals. Apartments come in studio, one-bedroom, and two-bedroom layouts, and all are pet-friendly and maintenance-free, with options for independent living, assisted living, memory care, skilled nursing, and even continuing care, with a separate pricing structure for care, and room rates that depend on the type you pick, plus a one-time $2,000 community fee.

    People who need help with activities of daily living-like bathing, dressing, grooming, and medications-can get it whenever they need, with nurses and caregivers on staff 24 hours a day, plus special training for caring for those with dementia, hard-to-handle behaviors, or even non-ambulatory needs. The community takes private pay, veterans' benefits, and allows aging in place as care needs change. Residents who need help moving, monitoring insulin, handling incontinence, or just reminders can rely on the staff and the tech that tracks wellness in real time to prevent problems before they start. The Valeo™ memory care program uses its own building for extra safety and tailors services for every person, including support with challenging behaviors and wandering.

    Meals are cooked on site with restaurant-style dining and even vegan options, with a personal chef preparing food for residents to enjoy, a private dining room, bars, a bistro, and cafés for socializing, and they'll handle the housekeeping, laundry, and even have an onsite beauty salon and barber shop. There's complimentary transportation for errands and trips, and residents can park their own cars if they still drive, so getting around isn't a hassle. Indoors and out, you'll find fireplaces in the lounges, peaceful courtyards, walking paths, an enclosed garden, and scenic views, plus a fitness center and all sorts of spaces for social or spiritual activities, like a chapel, TV lounge, arts and crafts center, and a movie room.

    Residents can take part in a steady stream of structured programs-things like cooking classes, stretching and yoga, brain fitness, arts, gardening, karaoke, trips, trivia, Wii bowling, wine tastings, and even intergenerational and community service projects, and there's always a full-time activity director planning things to keep everyone busy. Community service programs and lifelong learning lectures encourage everyone to keep growing. If someone needs hospice, respite care, or skilled nursing for a while, those services are on hand, so people don't have to move every time their needs change.

    Doctors, dentists, nurses, physical therapists, occupational therapists, and speech therapists come to visit, along with a homecare team including RNs and LPNs, so healthcare is close by without needing to leave home. There's a lot of focus on wellness and independence, using Salus™ programs and holistic care to support physical, mental, and spiritual health, and staff do their best to make sure everyone feels at home, safe, and engaged, and with a high caregiver-to-resident ratio, residents tend to get help quickly whenever they ask.

    The property is peaceful, modern, and friendly, with community spaces set up to let people talk, connect, or just relax alone, and everything is designed so that people-from completely independent to those needing memory care-can stay as their needs change without having to find a new place. For those with Alzheimer's or dementia, the memory care area is its own safe, purpose-built building with programs that work to help people retain abilities and moments of joy. Activities, amenities, and a warm setting aim to support people of all backgrounds so they can live meaningful, comfortable lives.

    People often ask...

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