The Heights of Tyler

    2650 Elkton Trail, Tyler, TX, 75703
    3.4 · 94 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Excellent therapy, unacceptable nursing care

    I had a very mixed experience. The building, activities (Sabrina/the Activity Director) and therapy were excellent - warm, engaging staff made it feel like home and rehab staff were outstanding. However, nursing and aide coverage was inconsistent: delayed or missed meds, ignored call buttons, poor hygiene/filthy rooms, untreated wounds/infections, rude or untrained aides, and slow or defensive administration and billing communication. Bottom line: great programming and some truly caring staff, but unacceptable lapses in basic medical care and oversight - I would only consider this place if staffing, supervision and communication were fixed.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.37 · 94 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.8
    • Staff

      3.2
    • Meals

      2.1
    • Amenities

      3.0
    • Value

      1.0

    Location

    Map showing location of The Heights of Tyler

    About The Heights of Tyler

    The Heights of Tyler gives seniors different types of care, like independent living, assisted living, skilled nursing, memory care, short-term stays, and long-term residence, and folks there can find private or semi-private rooms with electric beds, flat-screen TVs, private bathrooms, and private showers. The place has a nice courtyard, gazebo, and covered patios, and there's Wi-Fi and satellite TV in every room, while the advanced rehabilitation gym stands out with different therapy tools for those who need help getting stronger or recovering, and there's also an on-site beauty salon and barber shop for haircuts and personal care. Residents can join art, music, and gardening activities, go on outings, or attend entertainment to help them feel connected, while meals are home-cooked and planned with a registered dietician, and private family dining rooms are available for gatherings. The Heights of Tyler gives transportation to doctor appointments and plans for residents going home, and there's a special focus on infection prevention, pharmacy services with licensed pharmacists, and making sure people keep their privacy and can communicate freely. The community, tied to Liberty County Hospital District No 1 and Touchstone Strategies Tyler LLC, offers memory support, respite care, and therapy services, but it's also reported to have some deficiencies in infection control, pharmacy, and residents' rights, and nurses here have a turnover rate of about 71.4% and give an average of 3.27 hours per resident per day, with a total of 120 certified beds under Touchstone Communities' management.

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