Shenandoah Valley Health and Rehab

    3737 Catalpa Ave, Buena Vista, VA 24416
    • Assisted Living
    • Memory Care
    • Skilled Nursing
    2.7ยท9 reviews

    Request a Tour

    Date of Tour
    Time Window
    Tour Type

    You selected in-person tour on in the

    Reviews

    2.67ยท(9)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.0
    • Staff

      2.0
    • Meals

      2.7
    • Amenities

      2.7
    • Value

      2.0

    Pros

    • Compassionate caregiving
    • Engaging activity programming
    • Supportive environment for long-term placement
    • Positive family satisfaction in individual cases

    Cons

    • Inconsistent personal-care and hygiene assistance
    • Housekeeping and laundry management gaps
    • Inadequate or inconsistent nursing responsiveness
    • Poor staff communication and electronic-record access issues
    • Limited or inconsistent rehabilitation/therapy availability
    • Shared-room accommodation and privacy limitations
    • High cost relative to perceived value
    • Gaps in clinical-incident response and family notification

    Summary of reviews

    The reviews for Shenandoah Valley Health and Rehab present a mixed picture. Several families described highly positive experiences, highlighting compassionate caregiving and situations where staff delivered attentive, comforting care. The facilityโ€™s activity programming is cited as engaging, and a subset of families reported that the setting was appropriate and supportive for long-term placement and end-of-life comfort.

    Counterbalancing those positive accounts are recurrent operational concerns. Reviewers raised issues with personal-care routines โ€” specifically inconsistent bathing and grooming assistance and problems with clothing/laundry management. Housekeeping and sanitation concerns within resident rooms and shared accommodations were noted, and limited availability of private rooms was a recurring practical constraint for families seeking more privacy.

    Clinical and staffing patterns appear uneven. Multiple accounts describe variability in nursing responsiveness and delays in clinical follow-up or care coordination, as well as difficulties with staff communication and access to electronic records. There are indications of limited or inconsistent rehabilitation and therapy services, which may affect recovery plans for some residents. A few reviews referenced safety or clinical-incident events that families felt were not handled promptly; collectively these suggest a need for clearer incident-response protocols and more consistent family notification.

    Comments about cost and management emphasize perceived value issues: several accounts view pricing as high relative to the level of service experienced, and there are complaints about unhelpful interactions with staff around care coordination. Dining quality and meal service were not a dominant theme in the available comments, so conclusions about food service are limited by the data.

    Overall, the pattern is one of contrast: strong, compassionate care reported in individual cases alongside operational weaknesses that include inconsistent personal-care practices, housekeeping and laundry gaps, communication and record-access problems, and variability in nursing and therapy availability. Prospective residents and families would benefit from an in-person assessment focused on staffing levels, bathing and laundry protocols, therapy schedules, private-room availability, incident-response procedures, and a clear explanation of costs and what they cover.

    Reviews written on Mirador

    We have no reviews to show about Shenandoah Valley Health and Rehab.

    Help other families by writing a review about your experience with this community.

    Medicare Ratings

    2ยท/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Shenandoah Valley Health and Rehab is located at 3737 Catalpa Ave, Buena Vista, VA, 24416.

    About Shenandoah Valley Health and Rehab

    Shenandoah Valley Health And Rehab sits in Buena Vista, Virginia and offers skilled nursing care with 93 certified beds, usually caring for about 81 or 82 residents at a time, and you'll find both Medicare and Medicaid accepted here which is important for a lot of families, and this place is for-profit and owned by a corporation so there's that to know. They provide a bundle of clinical services like physical therapy, occupational therapy, nursing, lab, dental, and pharmacy help, plus physician services and physician extenders, and you get daily living support for things like bathing and dressing along with medication management, supervised care, and a lot of staff is involved throughout the day and night, with nurse staffing hours adding up to about 2.86 per resident per day, which is more than the expected amount but their staffing rating still sits at 2 out of 5 overall and 3 out of 5 for registered nurses. Health inspections are a regular thing, and while there are automatic sprinklers for safety and other modern touches like cable TV, Wi-Fi, and private bathrooms, the facility sits at a 2 out of 5 rating from Medicare.gov for overall and health inspection scores, though clinical quality is rated better at 4 out of 5, and over time there's been a decent handful of health deficiencies found in inspections, with 12 of them in the most recent main check and a significant state fine on record for over $124,000 along with three substantiated complaints. People who stay here can pick from private, shared, or studio rooms, all with kitchenettes and air conditioning, and residents often get involved in wellness programs, games, music, and movie nights, as well as family and resident councils that help with the sense of community. You'll see amenities like a library, movie theater, garden, walking paths, arts rooms, a fitness area, and a sauna, and there's help for non-ambulatory folks; the facility offers help with transportation and parking, and things like housekeeping, laundry, a business area, and concierge services. All-day dining is available, including restaurant-style meals and menu options for special diets, such as allergies and diabetes, where a chef manages meal prep, and there are plenty of group activities every day. The facility ranks in the top 21% of nursing homes in Buena Vista, though statewide it sits lower at 226th out of 286 in Virginia with no resident or family reviews listed, so everything here runs pretty plainly, providing skilled post-acute and long-term care, steady nursing, and communal activities, though there's room for improvement in some inspection and staffing measures.

    People often ask...

    Shenandoah Valley Health and Rehab offers assisted living, memory care, and skilled nursing.

    There are 1 photos of Shenandoah Valley Health and Rehab on Mirador.

    The full address for this community is 3737 Catalpa Ave, Buena Vista, VA 24416.

    No, Shenandoah Valley Health and Rehab does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Shenandoah Valley Health and Rehab. The information above has not been verified or approved by the owner or operator. For exact information, please contact Shenandoah Valley Health and Rehab directly. There is no cost for this service. We are compensated by the community you select.

    Are you an owner or operator of Shenandoah Valley Health and Rehab?

    Claim this listing to receive messages from prospective customers and manage your community page.

    Nearby Communities

    Assisted Living in Nearby Cities

    1. 12 facilities$5,194/mo
    2. 12 facilities$5,194/mo
    3. 1 facilities$6,008/mo
    4. 1 facilities$4,885/mo
    5. 1 facilities$6,008/mo
    6. 1 facilities$4,885/mo
    7. 1 facilities$6,063/mo
    8. 2 facilities$4,637/mo
    9. 8 facilities$5,470/mo
    10. 17 facilities$6,043/mo
    11. 8 facilities$5,470/mo
    12. 2 facilities
    ยฉ 2026 Mirador Living