Reviews describe positive experiences with short-term rehabilitation and longer-term resident care. Families and former patients praised attentive nursing, rehabilitation support, and assistance with specialized mobility and toileting needs. One person recovering from surgery also described a positive healing experience. Comments about both assisted living and skilled nursing highlighted compassionate care and communication, while a family member valued support over a resident’s long stay.
Staff were frequently described as kind, professional, and responsive to residents and families. Reviewers also recognized social services, housekeeping, and laundry staff, and one family member singled out an employee for patient, sustained support. Social activities were enjoyable to one former patient, and visitors described meals positively, including a favorable lunch experience and good food during a family member’s stay. Several comments characterized the community as clean, welcoming, and well managed.
Some comments raise questions about the physical environment and service availability: rooms were described as small, interior finishes as dated, and the exterior as needing upkeep. One prospective resident also wanted a locked memory-care unit on site. However, those comments explicitly name Sunrise View or Sunrise View Retirement Villa, rather than Madison Post Acute & Manor, so their applicability to Madison is uncertain. Separately, one reviewer described a staff interaction that raised a hand-hygiene concern; this is an isolated account and does not establish a broader pattern. Overall, the reviews are predominantly positive about care and staff, with the facility-name discrepancy and the limited concerns noted above warranting clarification when evaluating Madison.
