I feel very comfortable here - the staff are genuinely caring and professional, communication is excellent, and the facility is clean, welcoming, and well-run. Meals are good, activities are engaging, leadership is responsive, and overall it feels like a supportive, homey place I'd recommend touring.
Current/former resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Reviews
3.38·(79)
Overall rating
5
4
3
2
1
Care
2.8
Staff
3.4
Meals
3.5
Amenities
3.9
Value
1.6
Pros
Compassionate and engaged caregiving staff
Strong and involved executive leadership
Frequent family communication and updates
Active, varied life‑enrichment and music programming
Diabetic‑friendly and varied dining options
Well‑maintained, attractive building and outdoor courtyards
Pet‑friendly policy and dog‑walk opportunities
Convenient location near a medical center with easy parking
Personalized move‑in and transition assistance
Secure environment with monitoring and safety systems
Cons
Understaffing and high staff turnover
Inconsistent direct‑care responsiveness and attendance
Inconsistent bathing and personal‑care scheduling
Medication‑management and clinical‑oversight inconsistencies
Administrative communication and billing process weaknesses
Maintenance and room‑upkeep variability
Odor and sanitation concerns in some areas
Inconsistent activity‑program continuity and staffing
Dementia‑care model mismatch and limited resident cohorting
Personal‑property and laundry management gaps
Variable on‑site physician availability
High cost relative to perceived care value
Summary of reviews
Brookdale Olympia West presents as a well‑appointed, newer memory‑care community with many operational strengths alongside recurring operational weaknesses. The facility's environment, outdoor courtyards and common spaces, and allowance for room customization and pets are frequently described as attractive and comfortable. Location near a medical center and convenient parking are cited as practical advantages.
Care and staffing show a mixed pattern. Many families praised compassionate, engaged caregivers, strong executive leadership, and proactive communication from staff who provide written updates, photos, and personalized attention during transitions. Conversely, a persistent theme across accounts is staffing instability — high turnover and insufficient staff levels — that manifests as delayed responses to resident needs, inconsistent bathing and personal‑care schedules, and variable weekend/front‑desk coverage. These operational staffing gaps have also contributed to concerns about falls‑risk management and timely attendance to residents.
Clinical oversight and safety carry both positives and weaknesses. The community offers nursing support, pre‑admission assessments, and active involvement from health‑and‑wellness staff; some reviewers noted thoughtful medication handling and individualized dietary accommodations (including diabetic‑friendly meals). At the same time, several accounts describe medication‑management inconsistencies, variable physician availability on site, and gaps in clinical follow‑through. Families should ask specific questions about physician rounds, nurse coverage, medication administration protocols, and how clinical incidents are communicated and escalated.
Dining and activities are generally described positively. Meals are often characterized as varied and balanced, with some specific praise for diabetic‑appropriate choices and on‑site cooking. The life‑enrichment program includes exercise, crafts, live music, outings and regular social events; many residents appear engaged. However, there are recurring notes about inconsistent activity continuity — for example, events tapering off when coordinators change or when staffing is limited — and that some programming may not be sufficiently tailored to all dementia acuity levels.
Facility operations and administration show clear contrasts. The physical plant is frequently described as clean, bright and recently remodeled, with secure common areas and pleasant outdoor spaces. Yet reviewers also raised maintenance and room‑upkeep variability, odor and sanitation concerns in some common areas, and problems with laundry or missing personal items, including isolated allegations of mishandled belongings. Administrative weaknesses include billing and Medicaid paperwork confusion, mid‑process policy changes without clear notice, and uneven responsiveness from leadership in addressing family concerns. Several reviewers felt price increases and overall cost were not always aligned with the level of care received.
What to ask and consider: prospective residents and families should verify current staffing ratios (including weekend coverage), inquire about physician and nursing schedules, review the facility's policies on property handling and billing, and observe activity programming across multiple days. Request specifics on dementia‑care cohorting and fall‑prevention protocols, and tour occupied rooms when possible. Brookdale Olympia West offers many strengths in environment, programming and communication, but families should weigh those against documented operational variability in staffing, clinical oversight and administrative processes when deciding if this community meets their expectations and needs.
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Location
Brookdale Olympia West is located at 420 Yauger Way SW, Olympia, WA, 98502.
About Brookdale Olympia West
Brookdale Olympia West sits in a quiet neighborhood and is part of Brookdale Senior Living, offering several types of senior care under one roof, so people can move from independent living to assisted living, memory care, skilled nursing, continuing care retirement communities, and even at-home care if that becomes necessary, and with staff on-site around the clock there's always someone to help out whether it's an emergency or just day-to-day support, and the staff here are known for being friendly and kind, which helps create a more welcoming and comfortable environment. The building has supportive living features like wide hallways, easy access to common rooms, controlled access, and safety systems that let residents request help quickly any time of day or night, and for those with memory concerns, the secure community and special memory care suits people with Alzheimer's and other dementias, with consistent staff, programs like Clare Bridge for mid- to late-stage dementia, and Solace for advanced memory loss, which helps provide structure and a feeling of belonging that's safe and soothing, so residents can feel purpose in their daily lives. The campus encourages a focus on wellness through daily activities for social, physical, and mental health, including life enrichment programs, resident lounges, a library, a courtyard, walking paths, a garden, and even a refreshment station with a vintage popcorn machine, and the Fireside Living Room has plenty of cozy chairs, a piano, a fireplace, and a television, while meals-breakfast, lunch, and dinner-are prepared by a registered dietitian, so folks get tasty, nutritious food every day. Choices of where to live are straightforward: private suites around 315 square feet with a bedroom, bathroom, and closet or a semi-private suite, about 625 square feet, with two bedrooms and a shared bathroom; all units include private bathrooms, storage space, large windows for good light, cable or satellite TV, emergency call systems, and are unfurnished so everyone can bring things from home and make the space their own. Assisted living is available for people who need help with daily jobs like bathing or taking medicine, and there's transportation for appointments, housekeeping, pet-friendly features, and Wi-Fi all over the building, plus events and signature programs that keep folks engaged and involved, and good communication with families is a strong point for staff, so everyone is kept up to speed about health issues and medical needs. Brookdale Olympia West holds 64 licensed beds, has a small percentage of Medicaid occupancy, and is known as a "Best of Senior Living All Star" for its high number of positive reviews in 2024, and while it doesn't share much flashy marketing or pushy promises, it does keep a steady focus on providing genuine support, nutritious food, health and safety features, and a homelike environment, so older adults can have the level of independence they want, with help when they need it, and a sense of community with other interesting folks living nearby.
Brookdale Senior Living Inc. (NYSE: BKD) is the largest senior living operator in the United States, managing over 640 communities with capacity for approximately 59,000 residents across 41 states and employing around 36,000 associates. Founded in 1978 and publicly traded since 2005, Brookdale solidified its market leadership through major acquisitions including American Retirement Corporation (2006) and Emeritus Senior Living (2014), making it the only national full-spectrum senior living company. Headquartered in Nashville, Tennessee, Brookdale has topped the American Seniors Housing Association's ASHA 50 list and Argentum's largest providers list for multiple consecutive years.
The company's comprehensive care continuum includes independent living, assisted living, memory care, skilled nursing, and continuing care retirement communities (CCRCs). Brookdale's signature Clare Bridge program, developed over 30 years ago by dementia-care experts, provides specialized Alzheimer's and dementia care through two distinct levels: Clare Bridge communities for comprehensive memory support and the Clare Bridge Solace program for advanced-stage dementia residents. The program is recognized by the Alzheimer's Association® for incorporating evidence-based Dementia Care Practice Recommendations and features secure environments, enclosed courtyards, Daily Path programming with six structured activities daily, and the InTouch technology platform offering personalized brain-stimulating games and therapeutic content.
Brookdale's holistic Optimum Life® wellness approach balances six dimensions—Purposeful, Physical, Emotional, Social, Spiritual, and Intellectual—implemented through signature programs including B-Fit (eight exercise class options), Brain Fit (mental fitness workouts), My Life Story (resident storytelling), EngagementPlus (interest-based connections), Growing Together (collaborative learning), and The Ageless Spirit (kindness and gratitude practices). The Embrace Family Partnership provides caregiver education and support for families of memory care residents.
The company's Brookdale HealthPlus® care coordination model, winner of the 2024 Argentum Best of the Best Award placing it among the top 1% of operators, is a technology-enabled healthcare service featuring dedicated RN Care Managers who proactively manage residents' health, coordinate care transitions, and help prevent avoidable hospitalizations. Communities using HealthPlus report 78% fewer urgent care visits, 36% fewer hospitalizations, and 63% more completed annual wellness visits. The Personal Solutions program delivers hygiene products, medications, and daily necessities directly to residents' doors with discreet packaging and monthly billing convenience.
Following a strategic divestiture of its home health and hospice operations to HCA Healthcare (completed December 2023), Brookdale now focuses exclusively on senior living operations while maintaining its position as the industry's largest operator, committed to its mission of enriching lives with compassion, respect, excellence, and integrity.
People often ask...
Brookdale Olympia West offers competitive pricing, with rates starting at a cost of $5,079 per month.
Brookdale Olympia West offers assisted living and memory care.
There are 28 photos of Brookdale Olympia West on Mirador.
The full address for this community is 420 Yauger Way SW, Olympia, WA 98502.
No, Brookdale Olympia West does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In Washington, the Department of Social & Health Services licenses assisted living and adult family homes, publishing inspection, investigation, and fire-safety reports.
Identified failures to administer medications as prescribed and to reimburse resident families within 30 days based on two complaints.
02 Feb 2026Life Safety
02 Feb 2026Life Safety
Identified several fire-safety deficiencies in equipment rooms, duct and air transfer openings, sprinkler testing/maintenance, and emergency lighting, with approval status disapproved.
IFC 315.2.3 20211 Equipment Rooms
IFC 706.1 20182 Duct and Air Transfer Openings - Maintaining Protection
IFC 901 || IFC 903.5 20213 Testing and Maintenance
IFC 1032.10 20214 Emergency Lighting Equipment Inspection and Testing
01 Sept 2025Investigation
01 Sept 2025Investigation
Investigated injuries of unknown origin and found that written investigations and interviews were not completed and incident reports were not provided.
—Investigation and documentation failures for injuries of unknown origin
01 Aug 2025Enforcement Letters
01 Aug 2025Enforcement Letters
Fined eight hundred dollars for failing to investigate, document investigative actions/findings, and protect residents after injuries of unknown origin; two residents were at risk.
WAC 388-78A-2371(1)(2)(3)(4)Investigations
01 Sept 2024Enforcement Letters
01 Sept 2024Enforcement Letters
Found deficiencies in water temperature control and related policies that affected residents and assessed civil fines.
WAC 388-78A-2950(5)(6)Water supply
WAC 388-78A-2600(1)(d)Policies and procedures
18 Jul 2024Investigation
18 Jul 2024Investigation
Investigated allegations about cold water during showers and staff instructed to pour cold water over residents. Found deficiencies in care and administration, and in the physical environment, including water temperatures out of compliance and staffing shortages that led to missed showers.
—Quality of Care/Treatment – pouring cold water over resident during shower
—Administration/Personnel – following management instructions
—Physical Environment – water temperatures out of compliance
—Quality of Care/Treatment – insufficient staffing leading to missed showers
01 Jul 2024Enforcement Letters
01 Jul 2024Enforcement Letters
Fined after identifying uncorrected, recurring deficiencies in fire extinguisher maintenance documentation and food storage labeling.
WAC 388-78A-2040(1)Other requirements.
WAC 388-78A-2305(1)(2)Food sanitation.
26 Jun 2024Investigation
26 Jun 2024Investigation
Investigated a complaint about cold shower water and water-temperature policy; found two showers with inadequate hot water/pressure and a policy not compliant with state requirements.
WAC 388-78A-2950Water supply
WAC 388-78A-2600Policies and procedures
09 May 2024Investigation
09 May 2024Investigation
Cited for a failed practice involving falsified freezer temperature documentation. Investigators found temperatures were not checked and logs were retroactively altered.
—Falsification of temperature documentation
01 May 2024Investigation
01 May 2024Investigation
Investigated and identified multiple deficiencies related to medication delegation, care planning, staffing, laundry, background checks, heating, and staff training.
—Medication administration by nurse-delegated residents
—Showering per service plan; skin impairment risk
—Implementation of resident service plans
—Staffing levels insufficient
—Resident laundry not completed per service plan
—Fingerprint background checks for staff
—Heating system not functioning
—Required trainings and credentials for staff
—Ongoing complaint investigation
01 May 2024Enforcement Letters
01 May 2024Enforcement Letters
Investigated the complaint and assessed a civil fine for failing to ensure the kitchen freezer temperature logs were correct and available, risking residents' exposure to improperly stored foods.
WAC 388-78A-3170(1)(l)(m)Circumstances that may result in enforcement remedies
01 May 2024Enforcement Letters
01 May 2024Enforcement Letters
Cited fire safety, food sanitation, and maintenance deficiencies and assessed civil fines totaling $2350.
WAC 388-78A-2040 (1)Other requirements.
WAC 388-78A-2305 (1)(2)Food sanitation.
WAC 388-78A-3090 (1)(a)(b)(c)(d)Maintenance and housekeeping.
05 Apr 2024Investigation
05 Apr 2024Investigation
Identified deficiencies where prescribed medication was not provided and the provider was not notified when a medication was refused.
—Failure to provide physician-ordered medication
—Failure to notify provider of medication refusal
01 Apr 2024Enforcement Letters
01 Apr 2024Enforcement Letters
Cited two deficiencies after a follow-up visit found failures to implement service plans and to investigate abuse allegations, resulting in civil fines.
WAC 388-78A-2160Implementation of negotiated service agreement
WAC 388-78A-2371 (1)(3)(4)Investigations
01 Apr 2024Enforcement Letters
01 Apr 2024Enforcement Letters
Lifted the stop placement order prohibiting admissions.
26 Mar 2024Investigation
26 Mar 2024Investigation
Determined that reporting requirements for abuse and neglect were not met, with two residents' allegations unreported, putting residents at risk.
WAC 388-78A-2630Reporting abuse and neglect
26 Mar 2024Investigation
26 Mar 2024Investigation
Identified deficiencies after investigating a report of a resident-to-resident altercation, including failures in post-fall monitoring, readmission monitoring, and initial/14-30 day care planning.
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01 Mar 2024Enforcement Letters
01 Mar 2024Enforcement Letters
Identified insufficient and unqualified staffing to meet resident needs, risking care for all residents, and issued a continued stop placement order prohibiting admissions.
Identified extensive deficiencies across nursing delegation, infection control, staffing, and safety practices. Civil fines were assessed for these violations.
WAC 388-78A-2320(1)(b)(3)(c)Intermittent nursing services systems
WAC 388-78A-3100(1)(3)(4)Safe storage of supplies and equipment
WAC 388-78A-2620(2)(a)(b)Pets
WAC 388-78A-2471(1)(4)Background check—Confidentiality— Use restricted—Retention
WAC 388-78A-2450(2)(b)Staff
WAC 388-78A-2474(2)(a)(c)(d)Training and home care aide certification requirements
WAC 388-78A-2150(1)(2)Signing negotiated service agreement
WAC 388-78A-3090(1)(a)(b)(c)(d)Maintenance and housekeeping
RCW 70.129.060(1)(2)Grievances
01 Mar 2024Enforcement Letters
01 Mar 2024Enforcement Letters
Imposed a continued stop placement on the license after deficiencies identified in the February 21, 2024 statement, prohibiting admissions until the investigation is completed.
21 Feb 2024Investigation
21 Feb 2024Investigation
Identified insufficient staffing that affected resident safety and care; a provider practice deficiency was identified and cited.
WAC 388-78A-2450Staffing
01 Feb 2024Enforcement Letters
01 Feb 2024Enforcement Letters
Found that temperatures in resident rooms were not kept within required ranges for six residents. Policies for temperature control were not followed for two residents, resulting in a civil fine.
Investigated the heating complaint and found the facility failed to maintain resident rooms and common areas within the required warm temperatures, resulting in cold conditions for residents.
WAC 388-78A-2990Heating-cooling Temperature
18 Dec 2023Investigation
18 Dec 2023Investigation
Identified a failure to provide care and services per the negotiated service agreement, resulting in written citations for deficiencies.
WAC 388-78A-2160Implementation of negotiated service agreement
14 Dec 2023Inspection
14 Dec 2023Inspection
Identified widespread violations in nurse delegation, staff qualifications, infection control, food safety, and grievance handling, creating risk to residents.
WAC 388-78A-3100 Safe storage of supplies and equipment.Safe storage of supplies and equipment
WAC 388-78A-2620 Pets.Pets
WAC 388-78A-2471 Background check Confidentiality Use restricted Retention.Background checks; confidentiality and retention
WAC 388-78A-2450 Staff.Staff references; hiring
WAC 388-78A-2474 Training and home care aide certification requirements.Training; CPR/First Aid
WAC 388-112A-0200 / 0210Orientation training requirements
WAC 388-78A-2150Signing negotiated service agreement
WAC 388-78A-2040Respiratory protection; medical evaluations and fit testing
WAC 388-78A-2305Food sanitation; storage and labeling
WAC 388-78A-2660Resident rights; dignity
RCW 70.129.060Grievances
14 Dec 2023Inspection
14 Dec 2023Inspection
Determined no deficiencies were found during the follow-up visit.
27 Nov 2023Life Safety
27 Nov 2023Life Safety
Investigated identified multiple deficiencies in life-safety testing, maintenance, and documentation, including power systems, door inspections, smoke alarm testing, and carbon monoxide systems.
IFC 1203.4 2018Maintenance
NFPA 80 Fire Door Inspection and TestingFire Door Inspection and Testing
IFC 1031.10.2 2018Power Test
UL 217; NFPA 72Smoke Alarm Testing
IFC 907.8.1 through 907.8.5 and NFPA 72Inspection, Testing and Maintenance
NFPA 720Carbon Monoxide Alarms
01 Sept 2023Informal Dispute Resolution Letters
01 Sept 2023Informal Dispute Resolution Letters
Upheld one deficiency and deleted another after review.
WAC 388-78A-2630
14 Aug 2023Investigation
14 Aug 2023Investigation
Identified failures to follow the care plan and to notify the Complaint Resolution Unit in a timely manner after incidents. Also found incomplete incident reporting contributing to care delays.
—Failure to follow care plan as per negotiated service agreement
—Failure to notify the Complaint Resolution Unit timely
—Failure to complete an incident report at the time of the incident
01 Aug 2023Informal Dispute Resolution Letters
01 Aug 2023Informal Dispute Resolution Letters
Cited deficiencies identified. An informal dispute resolution was scheduled to review them.
WAC 388-78A-2610
WAC 388-78A-2630
28 Jul 2023Investigation
28 Jul 2023Investigation
Identified a deficiency in monitoring residents after the incidents.
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Mirador Living is not affiliated with the owner or operator(s) of Brookdale Olympia West. The information above has not been verified or approved by the owner or operator. For exact information, please contact Brookdale Olympia West directly. There is no cost for this service. We are compensated by the community you select.
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