I placed my mom here eight months ago and we're very pleased. The fairly new facility is clean, welcoming and home-like with spacious, customizable rooms and a lovely dining area - the chef and meal variety are excellent. Staff are friendly, caring and responsive, management follows up, and activities, outings and holiday events keep residents engaged. My mom is happy and safe, I have peace of mind, and I'd recommend this community.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Healthcare staffing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Transportation
Community operated transportation
Transportation arrangement
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.20·(55)
Overall rating
5
4
3
2
1
Care
4.0
Staff
4.0
Meals
3.9
Amenities
3.7
Value
3.6
Pros
Compassionate, family-style caregiving
Dedicated nursing and resident-aide team
Helpful and engaged activities staff
On-site chef with varied meal options
Clean, well-maintained interior spaces
Well-designed apartments with private baths and kitchenettes
Inviting landscaping and pleasant exterior grounds
Strong move-in and transition assistance
Responsive housekeeping and maintenance
Active social calendar and regular outings
Assistance with VA benefits and administrative support
Perceived affordability and good value
Positive workplace culture and staff morale
Cons
Inconsistent management responsiveness and communication
Inadequate staffing levels and intermittent staff turnover
Variable dining quality and occasional meal-delivery lapses
Resident supervision and exit-control practices
Inconsistent cleanliness and maintenance practices
Limited outdoor recreational facilities and investment
Unclear or inconsistent policies for personal items and end-of-stay procedures
Security and property-control gaps (theft allegations)
Summary of reviews
Overall impression: Reviewers convey a mix of strong positive experiences and notable operational variability. Many families and residents emphasize compassionate, family-style caregiving delivered by nurses, resident aides, and activities staff who frequently go beyond routine duties. The community is consistently praised for a home-like atmosphere, clean and well-maintained interiors, well-designed apartment layouts, and attractive landscaping. Move-in and transition support, assistance with VA benefits, and a broadly positive workplace culture are additional strengths cited by multiple sources.
Care and staff: The facility demonstrates clear strengths in hands-on caregiving and engagement. Nursing staff, RAs and aides are frequently described as attentive, caring, and willing to ‘‘go the extra mile,’’ and several accounts note individual staff who provide extra support during healthcare episodes. At the same time, reviewers point to inconsistent management behavior and periodic leadership-staff conflict that have contributed to higher staff turnover in some periods. There are recurring operational concerns about staffing levels and responsiveness during peak needs; families should ask about current staffing ratios and turnover when evaluating placement.
Dining and activities: Dining is generally regarded as a positive feature — an on-site chef, varied menus, three meals a day plus snacks, and accommodated dietary needs are frequently mentioned. That said, comments about food quality vary from above-average to merely average, and there are a few instances of missed meal deliveries. Activities are a clear strength for many residents: an active calendar that includes exercise classes, games, Bible study, live music, outings, holiday events, and regular social programming. Outdoor recreation opportunities appear limited relative to the indoor programming, and several reviewers expressed a desire for greater investment in exterior amenities.
Facilities and maintenance: The property is often described as clean, relatively new, and well-kept, with spacious dining areas and private-suite options. However, there are also intermittent comments about inconsistent housekeeping and maintenance follow-through (for example, missed installations or delays in addressing routine work). These mixed accounts suggest variability in day-to-day operational reliability rather than a uniform facility condition.
Management, policies, and safety: Management quality is uneven in reviewer accounts. Many families describe responsive, honest leadership that addresses concerns promptly; others describe problematic communication tone, policy inconsistencies, and a lack of follow-through. Specific operational policy areas that drew concern include handling of personal items and end-of-stay procedures, installation/usage of personal equipment, and supervision/exit-control practices for residents. A small number of serious allegations — including theft and safety lapses — were raised; these are isolated but consequential concerns that prospective families should investigate directly.
Notable patterns and recommendations: The dominant pattern is one of strong person-centered care and robust programming, paired with variability in administrative consistency and operational reliability. Prospective residents and families should prioritize an in-person visit, speak with current residents and families, and ask targeted questions about staffing levels, turnover history, supervision and exit-control policies, dining continuity, housekeeping protocols, outdoor amenities, and written policies regarding personal property and end-of-stay procedures. Verifying recent inspection records and clarifying contractual terms will help reconcile the generally high satisfaction many reviewers express with the operational inconsistencies others have experienced.
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Location
The Villages at Greystone is located at 200 Greystone Dr, Beaver, WV, 25813.
About The Villages at Greystone
The Villages at Greystone is a senior living community near Beckley, WV that offers a lot of different services and types of care, and some people like how much it feels like a real home, almost like staying at a grandparent's house, because the staff treats the residents like family and bakes homemade cookies for visitors, and sometimes the community dogs, Curly Sue the Retriever and Clarence the Hound, bring a little happiness when they wander around, plus every year there's a Pet Pow Wow where people can meet all sorts of dogs from the area, which is a real treat for animal lovers. There are several levels of care available, so someone can choose independent living in apartments, condos, or bungalows if they want their own place but a little less worry, or they can live in studio or one-bedroom apartments for assisted living if they need help with daily tasks such as medication management, meals, and getting around, while the memory care service has a safeguarded area and trained staff for people with Alzheimer's or other types of memory loss, making sure they're safe and comfortable. People can stay short-term with respite care, recover in Transitional Care Units after surgery or an illness, or access hospice services when needed. The staff includes nurses, aides, and other health professionals, so residents can get support with things like eating, mobility, and health checks, and there's round-the-clock nursing, physical therapy, occupational therapy, and even dental and podiatry care, plus there's help for seniors with Parkinson's disease, and 1-person transfer assistance for those who need it. They make meals from scratch, offer vegetarian and kosher options, and always welcome visitors for home-cooked meals, which makes for nice family visits, and the dining and common areas are open and inviting, so it's easy to make friends or join activities. Residents can park their own cars or use free transportation for trips to appointments or offsite events, and there's a calendar full of social, educational, and entertainment events, so no one has to feel lonely or bored, and folks who like crafts, music, or gardening can join in when they want. The beauty salon and barber are on site, there are devotional services both inside and out, and laundry and pharmacy services are available, so daily needs get covered without a lot of fuss. The grounds have outdoor patios and gardens for those who like fresh air, and the building is designed to be easy for people in wheelchairs to use, including wheelchair-accessible showers in many of the rooms. Some units have full kitchens or kitchenettes, so active residents can still cook for themselves if they want, and there are options for two- or three-bedroom units, as well as smaller apartments, so there's a place that fits about anyone's preference. They accept credit cards and checks and can give financial advice for veterans' benefits or if folks need help understanding costs. The facility takes both male and female residents, though in some cases rooms are single-gender, and some pets are allowed with certain rules, so it's worth checking on that. The Villages at Greystone has earned some awards, like Best of Senior Living and Best Activities in Senior Living, and it stands out from many other nursing homes thanks to its comfortable, home-like feel, mix of services, and friendly atmosphere, where people genuinely seem to look out for each other and where the staff makes time to ensure everyone is as happy and healthy as possible. Managed by Chancellor Senior Management, this community tries to let people age in place, so they don't have to move if their health needs change, and they really focus on both the healthcare side and making life enjoyable with simple comforts and fun events.
People often ask...
The Villages at Greystone offers competitive pricing, with rates starting at a cost of $4,150 per month.
The Villages at Greystone offers independent living, assisted living, memory care, and continuing care retirement community.
There are 4 photos of The Villages at Greystone on Mirador.
Yes, The Villages at Greystone allows residents to age in place and adjust their level of care as needed.
The full address for this community is 200 Greystone Dr, Beaver, WV 25813.
No, The Villages at Greystone does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In West Virginia, the Office of Health Facility Licensure & Certification licenses care facilities, conducting health and life-safety surveys, complaint investigations, and revisits.
License number
12129
Status
Active
Facility type
Assisted Living Residence
Capacity
70 residents
Licensee
BECKLEY HEALTH PARTNERS, LTD DBA VILLAGES AT GREYSTONE INN
Concluded that the deficiencies were corrected on revisit.
31 Jul 2025Licensure
31 Jul 2025Licensure
Found multiple deficiencies: inaccurate resident dates of birth, missing start/end dates on medications, a health assessment not signed timely, and an ongoing insect issue.
—Administrative Requirements
—Medication Records
—Health Assessments
—Insect Control (Physical Facilities)
28 Jul 2025Life Safety
28 Jul 2025Life Safety
Found no deficiencies during the annual survey.
30 Jan 2025Complaint
30 Jan 2025Complaint
Found no deficiencies after investigating the complaint.
29 Oct 2024Revisit
29 Oct 2024Revisit
Investigated the complaint; citations were corrected.
09 Sept 2024Complaint
09 Sept 2024Complaint
Investigated the complaint and found no deficiencies.
04 Sept 2024Complaint
04 Sept 2024Complaint
Investigated deficiencies found in care planning, dietary management, and wound care; service plans, diet orders, and dressing conditions not adequately addressed.
—Assessment and Service Plans
—Dietary Services
—Treatment - Wound Dressings
27 Jun 2024Licensure
27 Jun 2024Licensure
Identified missing physician and dentist addresses in several resident records and deficiencies in staff training documentation, including new-hire training, annual in-service training, and TB testing documentation.
—Resident records – physician and dentist addresses
—Employee training records – new employee training
—Annual in-service training records
—Tuberculosis testing documentation
26 Jun 2024Life Safety
26 Jun 2024Life Safety
Found no deficiencies. Annual environmental review conducted; census counted 52.
11 Jul 2023Licensure
11 Jul 2023Licensure
Found deficiencies in transfer/discharge documentation and in resident service plans, with unchecked items and missing details across multiple residents. The issues involved missing medical history, orders, advanced directives, and engagement plans.
—Transfer/Discharge Documentation
—Assessment and Service Plans
10 Jul 2023Life Safety
10 Jul 2023Life Safety
Found no deficiencies identified during the annual environmental review.
29 Jun 2022Revisit
29 Jun 2022Revisit
Confirmed deficiencies were corrected during follow-up.
13 Apr 2022Life Safety
13 Apr 2022Life Safety
Found no deficiencies.
08 Dec 2021Revisit
08 Dec 2021Revisit
Cleared deficiencies identified on a prior visit during a follow-up; the ombudsman was contacted by email.
20 Oct 2021Life Safety
20 Oct 2021Life Safety
Found deficiencies in laundry areas for separating soiled and clean laundry and providing ventilation; a follow-up visit showed the issue remained unresolved.
—Laundry separation and ventilation
—Description not provided in excerpt
09 Sept 2021Life Safety
09 Sept 2021Life Safety
Found deficiencies in separating soiled and clean laundry with inadequate ventilation and in interior maintenance and housekeeping, including damaged baseboards, dirty walls, and a missing soffit.
—The residence's toilet and bathing facilities
—Physical Facilities
07 Sept 2021Revisit
07 Sept 2021Revisit
Found deficiencies in annual in-service training for staff, with several employees not receiving training on resident activities or specialty care as required.
—In-service training on resident activities and specialty care
17 Jun 2021Inspection
17 Jun 2021Inspection
Identified multiple deficiencies affecting resident management, employee health screenings, incident reporting, post-death belongings handling, medication administration, and staff training.
—Admission and Discharge register
—TB screening and other communicable diseases health records
—Major incidents reporting
—Release of belongings after death
—Medications and Treatments
—WV CARES employment screening
—Employee Orientation and Training - initial training
—Employee Orientation and Training - annual in-service training
17 Jun 2021Complaint
17 Jun 2021Complaint
Found no deficiencies.
15 Jun 2021Life Safety
15 Jun 2021Life Safety
Found no deficiencies.
25 Jan 2021Inspection
25 Jan 2021Inspection
Verified that all residents and staff were vaccinated as of 1/25/21; no infection-control deficiencies were cited.
20 May 2020Complaint
20 May 2020Complaint
Found no deficiencies.
05 Sept 2019Complaint
05 Sept 2019Complaint
Investigated the complaint and found no deficiencies.
04 Sept 2019Life Safety
04 Sept 2019Life Safety
Found no deficiencies.
09 Apr 2019Complaint
09 Apr 2019Complaint
Investigated a complaint and found no deficiencies.
26 Mar 2019Complaint
26 Mar 2019Complaint
Found no deficiencies during the complaint investigation.
14 Jan 2019Complaint
14 Jan 2019Complaint
Investigated the complaint and found no deficiencies.
17 Sept 2018Life Safety
17 Sept 2018Life Safety
Found no deficiencies.
15 Aug 2018Licensure
15 Aug 2018Licensure
Found no deficiencies.
14 Aug 2018Complaint
14 Aug 2018Complaint
Investigated the complaint and found no deficiencies.
21 Jun 2018Complaint
21 Jun 2018Complaint
Investigated a complaint; the provided information does not include specific findings.
08 Mar 2018Complaint
08 Mar 2018Complaint
Investigated a complaint and found no deficiencies.
25 Oct 2017Licensure
25 Oct 2017Licensure
Found deficiencies related to staff food handler cards, incomplete admission contracts with missing cost disclosures, and failure to release belongings and funds after death.
64CSR14-5.2.a.Food handler cards for dietary staff
64CSR14-5.7.b.1-8Disclosures in admission contracts
64CSR14-7.7.cRelease of resident belongings and funds after death
12 Sept 2017Life Safety
12 Sept 2017Life Safety
Identified 48 deficiencies during the annual licensure survey, with zero critical and four non-critical deficiencies.
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23 Mar 2017Complaint
23 Mar 2017Complaint
Investigated the complaint and found no deficiencies.
03 Jan 2017Revisit
03 Jan 2017Revisit
Identified deficiencies during the initial licensure survey; a follow-up confirmed corrections.
—
—
22 Nov 2016Revisit
22 Nov 2016Revisit
Cited two deficiencies during the initial survey, with a follow-up conducted later.
—
—
22 Nov 2016Revisit
22 Nov 2016Revisit
Investigation of a complaint identified a deficiency during follow-up.
—
28 Sept 2016Licensure
28 Sept 2016Licensure
Identified multiple deficiencies across medication administration, health assessments, nursing oversight waivers, death belongings handling, dietary sanitation, and weight monitoring.
64CSR14-9.1.d.Food Service Sanitation / Dietary safety
64CSR14-7.3.a.Health Care Standards – Health assessments
64CSR14-7.6.a.Health Care Standards – Waivers for limited/intermittent nursing care
64CSR14-7.7.c.Death procedures – Release of belongings
64CSR14-9.1.d.Dietary Services – Weighing and weight change reporting
21 Sept 2016Life Safety
21 Sept 2016Life Safety
Found deficiencies in fire safety, disaster preparedness, and interior maintenance due to missing fire marshal inspection evidence, an outdated disaster plan revision, and several cleanliness/maintenance issues.
Type A64CSR14-10.1.a.Fire Safety
Type A64CSR14-10.2.e.Disaster & Emergency Preparedness
Type A64CSR14-11.1.d.Physical Facilities
15 Sept 2016Complaint
15 Sept 2016Complaint
Identified deficiencies in medication management. Five residents missed doses because medications were not properly ordered or available, and there was no documentation showing a physician was notified.
Type A64CSR14-7.4.b.Health Care Standards – Prescription orders and medication management
14 Sept 2016Revisit
14 Sept 2016Revisit
Investigated the complaint and found no deficiencies.
29 Jul 2016Complaint
29 Jul 2016Complaint
Found insufficient staffing on the day shift for residents with two or more care needs, resulting in care gaps. The minimum day shift staffing should be 2.4 aides, but only two aides were scheduled on the day shift for all 63 days reviewed.
64CSR14-5.4.b.Staffing requirements
26 Jul 2016Revisit
26 Jul 2016Revisit
Investigated a complaint and found no deficiencies.
27 Jun 2016Complaint
27 Jun 2016Complaint
Found deficiencies in transport safety that endangered a resident by allowing a fall from a wheelchair during an abrupt bus stop. The incident led to injuries and hospital transfer.
64CSR14-5.2.b.The Licensee shall protect the physical and mental well-being of residents
02 Feb 2016Complaint
02 Feb 2016Complaint
Investigated a complaint and found no deficiencies.
02 Dec 2015Life Safety
02 Dec 2015Life Safety
Investigated the annual environmental survey and found no deficiencies.
16 Nov 2015Revisit
16 Nov 2015Revisit
Found no deficiencies during the licensing survey and follow-up.
28 Oct 2015Life Safety
28 Oct 2015Life Safety
Found the kitchen not kept clean; items and debris behind the chest freezer and under a dry goods shelf were observed.
64CSR14-11.1.d.Physical Facilities
07 Oct 2015Complaint
07 Oct 2015Complaint
Investigated the complaint and found no deficiencies.
23 Sept 2015Licensure
23 Sept 2015Licensure
Found that four deceased residents' belongings were not released to their estate administrators or executors as required.
64CSR14-7.7.c.Release of resident belongings to estate administrator or executor after death
28 Jul 2015Complaint
28 Jul 2015Complaint
Investigated the complaint and found no deficiencies.
17 Mar 2015Complaint
17 Mar 2015Complaint
Investigated a complaint. No specific findings are disclosed.
16 Dec 2014Complaint
16 Dec 2014Complaint
Investigated a complaint; findings not specified in the excerpt.
02 Oct 2014Life Safety
02 Oct 2014Life Safety
Found no deficiencies.
18 Sept 2014Licensure
18 Sept 2014Licensure
Found no deficiencies.
02 Sept 2014Complaint
02 Sept 2014Complaint
Investigated a complaint related to the facility's operations.
04 Jun 2014Complaint
04 Jun 2014Complaint
Investigated the complaint and found no deficiencies.
23 Apr 2014Complaint
23 Apr 2014Complaint
Investigated a complaint about care services; findings not provided in the excerpt.
25 Mar 2014Complaint
25 Mar 2014Complaint
Investigated a complaint and found no deficiencies.
12 Feb 2014Revisit
12 Feb 2014Revisit
Investigated a complaint and performed a follow-up.
08 Jan 2014Complaint
08 Jan 2014Complaint
Investigated deficiencies related to infection control and nursing care for a resident with Clostridium difficile. Found that staff training on C. difficile precautions, updating the service plan, and providing RN-directed training were inadequate.
64CSR14-7.4.mHealth Care Standards
64CSR14-7.6.gHealth Care Standards
64CSR14-7.6.iHealth Care Standards
27 Nov 2013Complaint
27 Nov 2013Complaint
Investigated and found no deficiencies.
11 Nov 2013Revisit
11 Nov 2013Revisit
Found no deficiencies.
08 Oct 2013Complaint
08 Oct 2013Complaint
Found insufficient on-duty qualified staff to provide all required care, and observed persistent delays in medication administration, especially at bedtime.
64CSR14-5.4.a.Staffing Requirements
08 Oct 2013Revisit
08 Oct 2013Revisit
Found no deficiencies.
22 Aug 2013Licensure
22 Aug 2013Licensure
Found that weights were not taken on admission and monthly for all applicable residents, with extensive missing weight documentation.
64CSR14-9.1.d.Dietary Services
19 Aug 2013Life Safety
19 Aug 2013Life Safety
Found no deficiencies.
06 Aug 2013Revisit
06 Aug 2013Revisit
Investigated a complaint and identified deficiencies.
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02 Jul 2013Revisit
02 Jul 2013Revisit
Identified deficiencies and corrected them after follow-up.
—
07 Jun 2013Complaint
07 Jun 2013Complaint
Investigated multiple deficiencies showing resident harm risk from heater exposure, delayed health assessments, poor complaint handling, and inadequate meal service; violations cited for health care, resident rights, and dietary services.
64CSR14-5.2.b.The licensee shall protect the physical and mental well-being of residents.
64CSR14-6.2.n.Resident Rights - A resident has the right to prompt action by the licensee to resolve any complaints
64CSR14-7.5.b.Health Care Standards - When a resident has an illness or accident that results in an injury or a resident complaint, the staff shall contact an appropriately licensed health care professional to assess the severity and cause of the illness or accident, advise of the treatment needed related to the accident or illness, and record actions taken in the resident's record. If the resident needs emergency assistance, the staff on duty shall first obtain the necessary assistance.
64CSR14-7.6.f.Health Care Standards - A registered nurse shall perform and document a nursing assessment for each resident with nursing needs within twenty-four (24) hours following admission, and update the assessment at the time of any significant temporary or permanent change in the resident's condition.
64CSR14-9.1.b.Dietary Services - The licensee shall ensure that each resident is offered at least three (3) freshly prepared meals seven (7) days a week, and also special diets and snacks that meet resident's needs and choices, as identified in his or her needs assessment.
28 May 2013Complaint
28 May 2013Complaint
Identified staffing and medication-management deficiencies, including insufficient direct-care coverage and improper medication administration and self-administration practices.
64CSR14-5.4.aStaffing Requirements
64CSR14-5.4.bStaffing Requirements — Additional Direct Care Staffing
64CSR14-7.4.bHealth Care Standards – Medication Administration
64CSR14-7.4.cHealth Care Standards – Self-Administration of Medications
15 Nov 2012Revisit
15 Nov 2012Revisit
Identified deficiencies were corrected during a follow-up visit.
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16 Oct 2012Life Safety
16 Oct 2012Life Safety
Found no deficiencies. Technical assistance was provided.
20 Sept 2012Licensure
20 Sept 2012Licensure
Found multiple deficiencies in resident health documentation and staff training, including incomplete health assessments, transfer summaries, service plans, and insufficient annual training for staff.
64CSR14-5.5.b.Employee Orientation and Training
64CSR14-5.5.c.Employee Orientation and Training
64CSR14-7.1.g.Health Care Standards
64CSR14-7.2.b.Health Care Standards
64CSR14-7.3.a.Health Care Standards
64CSR14-7.3.b.Health Care Standards
64CSR14-7.3.c.Health Care Standards
29 May 2012Revisit
29 May 2012Revisit
Investigated a complaint and identified two deficiencies; follow-up showed one deficiency corrected with technical assistance.
—Complaint follow-up deficiency
—Complaint follow-up deficiency
29 May 2012Revisit
29 May 2012Revisit
Verified the deficiency was corrected after follow-up.
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30 Apr 2012Complaint
30 Apr 2012Complaint
Identified deficient practice where nineteen incontinent residents were not adequately protected, risking skin integrity and dignity.
64CSR14-5.2.b.Protect physical well-being of residents; ensure incontinent care to maintain skin integrity and dignity
03 Apr 2012Complaint
03 Apr 2012Complaint
Investigated numerous deficiencies across staffing, medication administration, resident rights, dietary services, and facility maintenance, with multiple unsafe conditions and inadequate care observed.
64CSR14-5.2.a.Assisted living services to Manor residents
64CSR14-5.2.b.Protection of physical and mental well-being
64CSR14-5.4.b.Staffing to meet resident care needs ( Inn/Courtyard )
64CSR14-5.4.f.Sufficient ancillary staff for laundry, housekeeping, and maintenance
64CSR14-5.4.h.Response to poor outcomes related to supervision or care needs
64CSR14-6.2.h.Resident rights – activities
64CSR14-6.2.m.Resident rights – grievances without retaliation
64CSR14-6.2.n.Resident rights – timely response to complaints
64CSR14-7.4.a.Photo identification on MAR
64CSR14-7.4.b.Prescriptions and orders for medications
64CSR14-7.4.c.Resident self-administration of medications
64CSR14-7.4.g.Medications stored securely
64CSR14-7.4.j.Schedule II medications – controlled substance administration
64CSR14-7.6.b.RN notified immediately of new nursing care needs
64CSR14-7.6.h.RN weekly documentation for pressure ulcers
64CSR14-7.6.i.RN training and staff education on specialty needs
64CSR14-7.6.k.Activities program
64CSR14-9.1.c.Dietary therapy and modification orders
64CSR14-9.1.i.Dietary supplements and meals
64CSR14-11.1.b.Maintenance and housekeeping for safe environment
64CSR14-11.6.c.Locked storage for toxic/hazardous materials
20 Dec 2011Revisit
20 Dec 2011Revisit
Corrected deficiencies were addressed after a follow-up visit following the annual licensure survey.
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15 Nov 2011Life Safety
15 Nov 2011Life Safety
Corrected an environmental deficiency noted during an environmental survey. The identified deficiency was E 005.
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20 Oct 2011Licensure
20 Oct 2011Licensure
Investigated training and administrative deficiencies, including inadequate new-hire training, Alzheimer's training gaps, incomplete personnel files for contract staff, admission agreements missing required information, and dietary service failures not following physician orders.
64CSR14-5.5.a.Employee Orientation and Training
64CSR14-5.5.c.Alzheimer's disease and related dementias training
64CSR14-5.6.a.Personnel Records
64CSR14-5.7.b.Admission and Discharge
64CSR14-9.1.c.Dietary Services
20 Oct 2011Revisit
20 Oct 2011Revisit
Investigated a complaint; deficiencies were corrected.
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27 Sept 2011Life Safety
27 Sept 2011Life Safety
Identified multiple safety and sanitation deficiencies affecting interior care areas, including unsafe electrical practices, dirty storage spaces, and unsecured areas.
64CSR14-11.1.b.Extension cords and electrical safety
64CSR14-11.1.b.Ventilation/vent cleanliness
64CSR14-11.1.b.Equipment condition - freezer
64CSR14-11.1.b.Janitor's closet cleanliness
64CSR14-11.1.b.Emergency lighting
64CSR14-11.1.b.Ice machine surface cleanliness
64CSR14-11.1.b.Refrigerator lighting
64CSR14-11.1.b.Thermometers in refrigerators
64CSR14-11.1.b.Microwave area cleanliness
64CSR14-11.1.b.Kitchen blinds and sills cleanliness
64CSR14-11.1.b.Can opener cleanliness
64CSR14-11.1.b.Scoops in storage bins
64CSR14-11.1.b.Stove exhaust grease buildup
64CSR14-11.1.b.Walls/floor edges under counters
64CSR14-11.1.b.Laundry area access and chemical storage
64CSR14-11.1.b.Laundry area window screen
64CSR14-11.1.b.Room 147 cleanliness and pests
64CSR14-11.1.b.Room 149 condition
64CSR14-11.2.j.Closet latch emergency access
64CSR14-11.1.b.TV lounge outlet
64CSR14-11.1.b.TV outlet adapter safety
64CSR14-11.1.b.Room 117 window blind
64CSR14-11.1.b.Unlocked kitchenette area
64CSR14-11.1.b.Microwave cleanliness in kitchenette
64CSR14-11.1.b.Room 122 outlet adapter
64CSR14-11.1.b.Court Yard - thermometer and safety issues
21 Sept 2011Complaint
21 Sept 2011Complaint
Investigated interior cleanliness and repair issues; found a leaky commode seal causing urine pooling under the linoleum and a persistent odor.
64CSR14-11.1.d.Physical Facilities
15 Jul 2011Complaint
15 Jul 2011Complaint
Investigated a complaint and found no deficiencies.
06 Apr 2011Revisit
06 Apr 2011Revisit
Verified all deficiencies corrected on follow-up.
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02 Mar 2011Complaint
02 Mar 2011Complaint
Investigated safety concerns from a resident who sustained serious burns and identified excessively hot water temperatures at multiple sources due to in-bed beverage service.
64CSR14-5.2.b.Protection of residents' physical and mental well-being
64CSR14-11.5.b.Hot water temperatures
05 Oct 2010Life Safety
05 Oct 2010Life Safety
Found no deficiencies. Technical assistance was provided.
04 Oct 2010Revisit
04 Oct 2010Revisit
Corrected deficiencies were noted.
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26 Aug 2010Revisit
26 Aug 2010Revisit
Investigated a safety concern about sharp corners on guards for baseboard heater covers and found a fall hazard; the deficiency was corrected.
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12 Aug 2010Licensure
12 Aug 2010Licensure
Found deficiencies in background checks, staff training, TB screenings, and medication management.
64CSR14-5.1.gGeneral Administrative Requirements
64CSR14-5.5.bEmployee Orientation and Training
64CSR14-5.5.cEmployee Orientation and Training - Alzheimer's Training
64CSR14-5.6.aPersonnel Records
64CSR14-7.4.bHealth Care Standards - Prescription Orders
64CSR14-7.4.fHealth Care Standards - Medication Administration Records
12 Jul 2010Complaint
12 Jul 2010Complaint
Investigated a complaint and found no deficiencies; technical assistance was given.
09 Jun 2010Complaint
09 Jun 2010Complaint
Investigated and substantiated one allegation; no deficiencies were cited.
01 Jun 2010Revisit
01 Jun 2010Revisit
Found unsafe baseboard heaters not safeguarded and within three feet of beds, creating burn risk; an imminent danger was issued.
64CSR14-11.1.b.Physical Facilities
18 May 2010Revisit
18 May 2010Revisit
Investigated a complaint; deficiencies were corrected after follow-up with technical assistance.
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03 May 2010Complaint
03 May 2010Complaint
Found unsafe baseboard heaters too close to beds and not safeguarded, resulting in burn injuries to a resident and creating imminent danger.
64CSR14-5.2.b.Protection of physical and mental well-being of residents
64CSR14-11.1.b.Physical Facilities
—Imminent Danger – unsafe baseboard heaters
11 Mar 2010Revisit
11 Mar 2010Revisit
Investigated multiple deficiencies in complaint handling, resident assessments, medication administration, and weekly nursing oversight.
64CSR14-6.2.n.Resident Rights
64CSR14-7.3.b.Functional Needs Assessment
64CSR14-7.4.b.Prescription/Orders Documentation
64CSR14-7.4.f.Medication Records
64CSR14-7.6.f.Nursing Assessments
64CSR14-7.6.h.Weekly RN Visits and Progress Notes
11 Feb 2010Complaint
11 Feb 2010Complaint
Investigated and found multiple deficiencies in reporting abuse/neglect, functional assessments, care plans, and medication management.
64CSR14-6.2.c.Resident Rights - Reporting of Neglect/Abuse
64CSR14-7.3.b.Health Care Standards - Functional Needs Assessment
64CSR14-7.3.c.Health Care Standards - Service Plan Within Seven Days
64CSR14-7.4.b.Health Care Standards - Medication Orders and Availability
64CSR14-7.4.f.Health Care Standards - Documentation of Medications
64CSR14-7.6.f.Health Care Standards - RN Nursing Assessment Within 24 Hours
64CSR14-7.6.g.Health Care Standards - Service Plans Updated After Nursing Needs Identified
64CSR14-7.6.h.Health Care Standards - Weekly RN Progress Notes
10 Dec 2009Revisit
10 Dec 2009Revisit
Found deficiencies cited during the licensure process; these were corrected later.
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15 Oct 2009Revisit
15 Oct 2009Revisit
Found deficiencies in following physician orders for medication holds and documenting insulin administration, with multiple improper holds and incomplete records.
64CSR14-7.4.b.Health Care Standards
01 Oct 2009Complaint
01 Oct 2009Complaint
Investigated an allegation and found no evidence to support it.
16 Sept 2009Life Safety
16 Sept 2009Life Safety
Found no deficiencies. No technical assistance was provided during the survey.
03 Sept 2009Licensure
03 Sept 2009Licensure
Identified deficiencies where staff did not follow physician orders to hold blood pressure medications and failed to promptly notify physicians about significant changes in residents' conditions, including elevated blood pressure readings.
64CSR14-7.4.b.Follow prescriber orders for medications and document accordingly
64CSR14-7.5.d.Prompt notification to physician of significant changes in condition
16 Apr 2009Complaint
16 Apr 2009Complaint
Investigated the complaint and found no deficiencies.
15 Dec 2008Revisit
15 Dec 2008Revisit
Cited multiple deficiencies in administration notification, staff training, resident assessments, medication administration, post-accident monitoring, and dietary management.
64CSR14-5.2.e.Notification of changes in administrator and supervising nurse
64CSR14-5.5.a.Employee orientation and training
64CSR14-5.5.b.Employee orientation and training - annual in-service
64CSR14-7.3.b.Health Care Standards - Individualized functional needs assessment within seven days
64CSR14-7.4.b.Health Care Standards - Medication orders and administration documentation
64CSR14-7.5.c.Health Care Standards - Post-accident/illness monitoring
64CSR14-9.1.c.Dietary Services - Therapeutic or modified diets
15 Dec 2008Complaint
15 Dec 2008Complaint
Identified multiple deficiencies across staffing, record-keeping, restraint use, complaint handling, physician orders, and meals.
64CSR14-5.4.bStaffing requirements
64CSR14-5.4.gStaffing records
64CSR14-6.2.bRestraints; resident rights
64CSR14-6.2.nResident rights; complaint response
64CSR14-7.4.dHealth care standards; verbal orders
64CSR14-9.1.bDietary services; meals and diets
22 Oct 2008Life Safety
22 Oct 2008Life Safety
Found a deficiency that was corrected on follow-up.
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11 Sept 2008Complaint
11 Sept 2008Complaint
Investigated found multiple deficiencies in staff training, care planning, medication administration, incident follow-up, and dietary management.
64CSR14-5.5.aEmployee Orientation and Training
64CSR14-5.5.bEmployee Orientation and Training
64CSR14-7.3.bHealth Care Standards
64CSR14-7.3.dHealth Care Standards
64CSR14-7.4.aHealth Care Standards
64CSR14-7.4.bHealth Care Standards
64CSR14-7.4.fHealth Care Standards
64CSR14-7.5.cHealth Care Standards
64CSR14-9.1.cDietary Services
10 Sept 2008Life Safety
10 Sept 2008Life Safety
Found hot water temperatures above the safe level at two sinks.
64CSR14-11.5.c.Hot water temperatures exceeding 120°F
20 May 2008Revisit
20 May 2008Revisit
Cited deficiencies were corrected, and technical assistance provided.
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30 Apr 2008Complaint
30 Apr 2008Complaint
Investigated the complaint and found no deficiencies. Technical assistance was provided.
16 Apr 2008Revisit
16 Apr 2008Revisit
Investigated the complaint and cited deficiencies during follow-up.
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16 Apr 2008Revisit
16 Apr 2008Revisit
Identified multiple deficiencies in health assessments, functional needs assessments, service plans, and nursing care planning, with incomplete or overdue documentation after admission.
64CSR14-7.3.aHealth Care Standards - Health assessments
64CSR14-7.3.bHealth Care Standards - Functional needs assessment
64CSR14-7.3.cHealth Care Standards - Service plans based on functional needs assessment
64CSR14-7.6.gHealth Care Standards - Nursing service plans
25 Feb 2008Revisit
25 Feb 2008Revisit
Found persistent staffing shortages and poor staffing record-keeping, along with inadequate nursing coverage and unsatisfactory meals.
64CSR14-5.4.bStaffing Requirements
64CSR14-5.4.gStaffing Records
64CSR14-5.4.gComplaint Investigation
64CSR14-5.4.gComplaint Follow-Up
64CSR14-5.4.hStaffing Requirements (Nursing)
64CSR14-9.1.bDietary Services
25 Feb 2008Revisit
25 Feb 2008Revisit
Found multiple deficiencies in staff screening, training, resident assessments and care planning, medication administration, dietary management, and pet policies.
64CSR14-5.1.gGeneral Administrative Requirements
64CSR14-5.1.gGeneral Administrative Requirements
64CSR14-5.5.aEmployee Orientation and Training
64CSR14-5.5.bEmployee Orientation and Training
64CSR14-7.3.aHealth Care Standards
64CSR14-7.3.bHealth Care Standards
64CSR14-7.3.cHealth Care Standards
64CSR14-7.6.fHealth Care Standards
64CSR14-7.6.gHealth Care Standards
64CSR14-7.6.hHealth Care Standards
64CSR14-11.7.aPhysical Facilities
64CSR14-11.7.bPhysical Facilities
14 Nov 2007Life Safety
14 Nov 2007Life Safety
Identified deficiencies in disaster and emergency preparedness related to failing to conduct annual disaster drills and maintain staff participation records.
64CSR14-10.2.g.Disaster & Emergency Preparedness
31 Oct 2007Licensure
31 Oct 2007Licensure
Observed no deficiencies and provided technical assistance.
26 Sept 2007Life Safety
26 Sept 2007Life Safety
Identified deficiencies in disaster preparedness and resident safety, including failure to conduct annual disaster rehearsals and unsafe smoking in a resident's room (room 137).
64CSR14-10.2.g.Disaster & Emergency Preparedness
64CSR14-11.1.b.Physical Facilities
25 Jul 2007Revisit
25 Jul 2007Revisit
Investigated a complaint with follow-up visits; deficiencies were corrected and technical assistance provided.
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13 Jun 2007Revisit
13 Jun 2007Revisit
Investigated and identified multiple health care and dietary deficiencies, including failure to contact physicians timely, inadequate resident monitoring after illness, missing nursing assessments, and improper dietary implementations.
64CSR14-7.5.b.Health Care Standards
64CSR14-7.5.c.Health Care Standards
64CSR14-7.6.f.Health Care Standards
64CSR14-9.1.c.Dietary Services
24 Apr 2007Revisit
24 Apr 2007Revisit
Identified deficiencies in health care practices and dietary management, including failure to contact physicians after illnesses, inadequate monitoring, missing weekly nursing assessments, and noncompliant therapeutic diets.
64CSR14-7.5.b.Health Care Standards - Illness or injury: physician contact and documentation
64CSR14-7.5.c.Health Care Standards - Post-illness/illness monitoring
64CSR14-7.6.f.Health Care Standards - Nursing assessments after admission
64CSR14-7.6.h.Health Care Standards - Weekly RN progress notes
64CSR14-9.1.c.Dietary Services - Therapeutic and modified diets and calories
15 Mar 2007Complaint
15 Mar 2007Complaint
Found multiple deficiencies in staffing, nursing oversight, and dietary services, affecting resident care.
64CSR14-5.4.b.Staffing Requirements
64CSR14-5.4.h.Staffing Requirements
64CSR14-7.6.f.Health Care Standards
64CSR14-7.6.h.Health Care Standards
64CSR14-9.1.b.Dietary Services - 9.1.b.
64CSR14-9.1.c.Dietary Services
11 Jan 2007Life Safety
11 Jan 2007Life Safety
Identified an environmental deficiency; follow-up showed it was addressed.
—Environmental
14 Dec 2006Revisit
14 Dec 2006Revisit
Investigated a complaint and cited deficiencies; follow-up occurred to review corrective actions.
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02 Nov 2006Revisit
02 Nov 2006Revisit
Investigated found failures in narcotics handling, staff training, resident care plans, and dietary management.
64CSR14-5.2.a.Narcotic Count/Control Drug Administration Records
64CSR14-5.2.a.Narcotic Handling and Documentation
64CSR14-5.2.a.Narcotics Counts and Accountability
4.11.a.Deficiency Class Assignment
64CSR14-5.5.a.Employee Orientation and Training
64CSR14-5.5.b.Employee Orientation and Training
64CSR14-7.3.d.Health Care Standards - Assessments and Service Plans
64CSR14-9.1.d.Dietary Services - Food and Fluid Provision; Weighing
02 Nov 2006Revisit
02 Nov 2006Revisit
Identified deficiencies in resident assessments and care plans failing to reflect current needs; included burns, hip fracture precautions, new foot drop, mouth/thickened liquids, and fluid restriction issues, with repeat deficiencies on follow-up visits.
64CSR14-7.3.d.Assessment and service plans reflect current needs
02 Nov 2006Complaint
02 Nov 2006Complaint
Found deficiencies in the handling of schedule drugs due to an inadequate policy and inconsistent counting, resulting in record-keeping gaps.
—Inadequate policy for handling schedule II-IV drugs
—Discrepancies in controlled substances counts and missing documentation
Regulation 4.11.aPolicy revision required for handling, distribution, monitoring and destruction of schedule II-IV drugs
02 Oct 2006Life Safety
02 Oct 2006Life Safety
Found no deficiencies.
14 Sept 2006Licensure
14 Sept 2006Licensure
Identified multiple deficiencies related to staff orientation and training, abuse prevention, and dietary management.
Type A64CSR14-5.5.a.Employee Orientation and Training
Type B64CSR14-5.5.b.Employee Orientation and Training
c64CSR14-9.1.c.Dietary Services
d64CSR14-9.1.d.Dietary Services
14 Sept 2006Revisit
14 Sept 2006Revisit
Found deficiencies in care planning where assessments and service plans did not reflect residents' current needs or changes in condition, including issues with burns, mobility, swallowing, and pain management.
64CSR14-7.3.d.Health care standards - assessment and service plans reflect current needs and updates
26 Jul 2006Complaint
26 Jul 2006Complaint
Investigated multiple resident care concerns including inadequate protection of residents’ well-being, insufficient staffing, improper handling of hot liquids, and failures in incident reporting and care planning.
64CSR14-5.2.b.Protection of residents' physical and mental well-being
64CSR14-5.2.f.Major incident reporting
64CSR14-5.3.d.Administrator responsibilities
64CSR14-5.4.a.Adequate staffing and supervision
64CSR14-5.4.h.Staffing requirements
64CSR14-7.3.d.Health care standards – service plans updated
64CSR14-7.5.c.Health care standards – post-accident monitoring
64CSR14-7.5.d.Health care standards – notify physician of significant changes
64CSR14-7.6.b.RN notified immediately for nursing needs at admission/readmission or change
64CSR14-7.6.f.Health care standards – nursing assessments within 24 hours
07 Dec 2005Life Safety
07 Dec 2005Life Safety
Found environmental deficiencies; corrections were completed during follow-up. Follow-up confirmed that corrective actions were implemented.
—Environmental deficiency (E005)
27 Oct 2005Licensure
27 Oct 2005Licensure
Identified multiple deficiencies across staffing, training, health care standards, and dietary services, indicating noncompliance with licensing rules.
64CSR14-5.4.b.STAFFING REQUIREMENTS
64CSR14-5.4.c.STAFFING REQUIREMENTS
64CSR14-5.5.a.EMPLOYEE ORIENTATION AND TRAINING
64CSR14-5.5.b.EMPLOYEE ORIENTATION AND TRAINING
64CSR14-7.4.a.HEALTH CARE STANDARDS
64CSR14-7.4.b.HEALTH CARE STANDARDS
64CSR14-7.5.c.HEALTH CARE STANDARDS
64CSR14-7.6.f.HEALTH CARE STANDARDS
64CSR14-7.6.g.HEALTH CARE STANDARDS
64CSR14-7.6.h.HEALTH CARE STANDARDS
64CSR14-7.6.h.HEALTH CARE STANDARDS
64CSR14-9.1.c.DIETARY SERVICES
26 Sept 2005Life Safety
26 Sept 2005Life Safety
Cited several deficiencies related to unsafe oxygen storage, interior cleanliness and repairs, incomplete call system, and unlocked storage of hazardous materials.
64CSR14-11.1.b.PHYSICAL FACILITIES
64CSR14-11.1.d.PHYSICAL FACILITIES
64CSR14-11.1.i.PHYSICAL FACILITIES
64CSR14-11.6.c.PHYSICAL FACILITIES
08 Feb 2005Revisit
08 Feb 2005Revisit
Found deficiencies cited and subsequently corrected.
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05 Jan 2005Revisit
05 Jan 2005Revisit
Identified nursing deficiencies where service plans were not updated after significant condition changes and weekly nurse progress notes were not documented.
Type A64CSR14-7.6.g.A registered nurse shall develop and document a service plan to meet any identified nursing and medical needs of the resident within seven (7) days after admission and shall update the plan at the time of a significant temporary or permanent change in condition.
Type A64CSR14-7.6.h.A registered nurse shall see the resident weekly and more often if indicated by the needs of the resident, and document a progress note in the resident's record reflecting the status of the resident and any changes in his or her condition.
16 Dec 2004Life Safety
16 Dec 2004Life Safety
Identified deficiencies during an environmental survey.
08 Dec 2004Revisit
08 Dec 2004Revisit
Investigated a complaint and conducted follow-up visits; deficiencies were identified and corrected.
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05 Oct 2004Revisit
05 Oct 2004Revisit
Found deficiencies in medication management, resident service planning, and evacuation orientation, including failure to follow physician orders, incomplete or outdated service plans, and lack of evacuation instructions for new residents.
64CSR14-7.4.b.Medication orders and administration; review of physician orders and MAR accuracy
64CSR14-7.6.g.Nursing service plans; development and documentation within seven days of admission
64CSR14-10.2.h.Disaster & Emergency - new resident evacuation orientation within 24 hours
28 Sept 2004Life Safety
28 Sept 2004Life Safety
Investigated multiple deficiencies related to medication security, emergency preparedness, disaster drills, and safety, including unsecured medications, missing emergency information, incomplete disaster drills, and improper storage of hazardous materials and linens.
64CSR14-7.4.g.Medications stored securely
64CSR14-10.2.f.Emergency call information posted near telephones
64CSR14-10.2.g.Disaster drill/plan rehearsal
64CSR14-11.1.b.Physical facilities—interior/exterior maintenance and safety
64CSR14-11.3.d.Physical facilities—storage of linens and clothing
64CSR14-11.6.b.Physical facilities—soiled and clean laundry storage
64CSR14-11.6.c.Physical facilities—locked storage for toxic/hazardous materials
05 Aug 2004Complaint
05 Aug 2004Complaint
Identified multiple deficiencies across administrative, staffing, training, medical care, and safety areas, including incomplete background checks, inadequate staffing, missing orientation and training records, incomplete care plans and assessments, medication management issues, and unsecured hazardous areas.
64CSR14-5.1.g.Administrative Requirements
Type A64CSR14-5.4.a.Staffing Requirements
Type A64CSR14-5.5.a.Employee Orientation and Training
Type B64CSR14-5.5.b.Employee Orientation and Training
Type A64CSR14-5.6.a.Personnel Records
d64CSR14-7.3.d.Health Care Standards
Type A64CSR14-7.4.a.Health Care Standards
Type B64CSR14-7.4.b.Health Care Standards
g64CSR14-7.4.g.Health Care Standards
c64CSR14-7.5.c.Health Care Standards
d64CSR14-7.5.d.Health Care Standards
f64CSR14-7.6.f.Health Care Standards
g64CSR14-7.6.g.Health Care Standards
h64CSR14-7.6.h.Health Care Standards
d64CSR14-9.1.d.DIETARY SERVICES
h64CSR14-10.2.h.DISASTER & EMERGENCY
c64CSR14-11.6.c.PHYSICAL FACILITIES
30 Oct 2003Revisit
30 Oct 2003Revisit
Identified deficiencies in nursing assessments, care planning, and weekly documentation for residents with nursing care needs. These included the need for timely 24-hour assessments, RN-developed service plans, and consistent pain and wound documentation.
—Assessment within 24 hours of changes in resident condition
—Nursing service plans and staff instructions
20 Aug 2003Inspection
20 Aug 2003Inspection
Found multiple deficiencies related to nursing services, medication management, and staff training, including incomplete assessments, missing progress notes, and inadequate staff training.
64CSR65-8.5.a.MEDICATIONS
64CSR65-12.2.b.NURSING SERVICES
64CSR65-12.2.e.3NURSING SERVICES
64CSR65-12.2.e.5NURSING SERVICES
64CSR65-12.3.a.PERSONNEL AND STAFFING
20 Aug 2003Inspection
20 Aug 2003Inspection
Identified areas for improvement in service plans and staff knowledge related to aspiration precautions, provided as technical assistance.
19 Aug 2003Inspection
19 Aug 2003Inspection
Identified multiple nursing services deficiencies and inadequate staff training during an annual survey.
64CSR65-12.2.b.NURSING SERVICES
64CSR65-12.2.e.3NURSING SERVICES
64CSR65-12.2.e.5NURSING SERVICES
64CSR65-12.3.a.PERSONNEL AND STAFFING
03 Oct 2002Inspection
03 Oct 2002Inspection
Identified deficiencies in AMAP education and retraining documentation and missing smoking postings near oxygen equipment.
64CSR14-7.4.1Medication Administration by Unlicensed Personnel — education and retraining documentation
64CSR14-7.4.1Medication Administration by Unlicensed Personnel — education and retraining documentation
64CSR14-7.4.7Oxygen therapy – posting of smoking restrictions
03 Oct 2002Inspection
03 Oct 2002Inspection
Identified deficiencies in staff education and retraining for AMAPs. One staff member lacked documented education, and three AMAPs had not received required retraining.
West Virginia Code a716-5O-1 et seq. and 64CSR60Medication Administration by Unlicensed Personnel
West Virginia Code a716-5O-1 et seq. and 64CSR60Medication Administration by Unlicensed Personnel
12 Sept 2001Licensure
12 Sept 2001Licensure
Found that a written plan of orientation and training for employees had not been developed.
64CSR14-5.4.3.a-iStaff Training and Orientation
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