I'm very satisfied with Autumn Way - my loved one is well cared for in a clean, welcoming place with nice rooms, decent food, and an enriching bottom-floor community. The staff are cheerful, professional, patient and helpful; meds are on time, relatives give positive feedback, and residents seem genuinely happy.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Medication management
Mental wellness program
Healthcare staffing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Special dietary restrictions
Room
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Telephone
Wifi
Transportation
Transportation arrangement (medical)
Transportation to doctors appointments
Common areas
Beauty salon
Dining room
Garden
Outdoor space
Community services
Move-in coordination
Activities
Community-sponsored activities
Resident-run activities
Scheduled daily activities
Reviews
4.00·(5)
Overall rating
5
4
3
2
1
Care
3.7
Staff
3.8
Meals
3.5
Amenities
2.7
Value
4.0
Pros
Cheerful, professional caregiving staff
Timely medication administration
Supportive, nurturing care approach
Clean interior and odor-controlled common areas
Welcoming, helpful front-desk and admissions staff
Decent, palatable meals
Comfortable private rooms with ground-floor access
Positive family feedback and resident satisfaction
Supportive community atmosphere
Cons
Inconsistent odor and sanitation control in some areas
Exterior maintenance and curb-appeal deficiencies
Inadequate communal-area supervision at times
Variable staff–resident engagement and responsiveness
Basic facility amenities and limited polish
Inconsistent care quality across shifts/units
Summary of reviews
Autumn Way presents a mixed but largely positive profile in the reviews. Many families and visitors highlight warm, cheerful and professional staff who provide nurturing guidance; medication administration is described as timely and residents are reported to eat well. Front-desk and admissions personnel are frequently described as welcoming and helpful, and several comments emphasize a supportive community atmosphere and satisfied relatives. Overall impressions often emphasize that residents appear well cared for and content.
Care quality and staff interaction are among the facility's clearer strengths: reviewers commonly cite patient, understanding caregivers and a generally compassionate tone. At the same time, there are consistent indications of variability — some reviewers describe limited staff interaction or residents appearing unattended in communal areas. Those comments point to potential staffing or supervision gaps at particular times of day rather than a uniformly applied practice. Prospective families should note both the demonstrated strengths in direct caregiving and the reported variability in engagement.
Dining and activities appear adequate for many residents. Several reviewers describe decent, palatable meals and an enriching environment, suggesting routine programming and acceptable meal service. The facility overall is characterized as functional rather than upscale — it is not described as fancy, but many families find rooms comfortable, especially on the bottom floor which may offer easier access.
Facility condition has mixed feedback. Interior cleanliness and odor control are affirmed in multiple accounts, yet other reviews raise odor concerns in some common areas and note that the exterior requires maintenance work. These contrasting observations indicate inconsistency in environmental maintenance and sanitation controls across spaces or times. In addition, reports of residents found unmonitored in entry areas highlight communal-area supervision and safety as an operational area that may need management attention.
Management and leadership gain praise through staff demeanor and instances of positive family communication, but the pattern of mixed experiences suggests opportunities for improved oversight. Key areas for management attention include consistency of staffing and resident engagement across shifts, a focused plan for exterior upkeep and odor-control protocols, and ensuring reliable supervision in common spaces.
Notable patterns across the reviews are the polarity of experience — many families express clear satisfaction with care and staff, while others express significant concerns about cleanliness, supervision and maintenance. For prospective residents and families, an in-person visit that includes observation at different times of day, questions about staffing ratios/schedules, odor-control and maintenance plans, and clarification of activity and supervision routines would help assess whether Autumn Way’s strengths align with the applicant’s needs.
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Location
Autumn Way Assisted Living is located at 408 Nicholas St, Rupert, WV, 25984.
About Autumn Way Assisted Living
Autumn Way Assisted Living sits in Rupert, West Virginia, surrounded by mountains, farms, and open fields, and, while the building itself is pretty simple, the community there's a bit like family, where you'll find a variety of care levels including independent living, assisted living, and a memory care section that's purpose-built in its own building to keep residents safe, even if they sometimes wander. The rooms come both private and semi-private, meaning some folks have their own space and others may share, and there's an enclosed courtyard for outdoor time. Residents there can get help with things like bathing, dressing, toileting, hygiene, and eating, with special care for folks who need support standing, sitting, or walking, even those who use wheelchairs or need transfers, including mechanical lift transfers. The staff are always present, 24 hours a day, with awake staff and nurses on site, trained for complicated situations, and folks get reminders for daily things like grooming, taking medicine, and using the restroom. There's always someone to help whether you just need a little assistance or more hands-on care-including behavioral support, dementia or Alzheimer's care, diabetes management, and monitoring for those with major medical issues.
Meals come three times daily, homemade and adjusted for special diets like diabetes or high blood pressure, and prepared by both chefs and a certified dietician, while snacks, coffee, and juice are always available, and daily housekeeping keeps things tidy. Therapy services-like physical, occupational, and speech therapy-are offered, sometimes by visiting therapists, for those who need extra help with movement or communication. Autumn Way accepts all genders, and offers outdoor smoking areas, hospice care, and respite care if families need a break or extra help for a short while. People who want to keep up their activities find a range of things to do, like craft activities, music therapy, exercise, tabletop games, pet therapy, movie nights, and regularly scheduled trips out for errands, off-site adventures, or faith-based visits, with transportation available for an extra cost, plus resident parking.
Safety is a priority, so the community includes alert systems, door alarms, a fire sprinkler system, and a secure property for those at risk of wandering. Residents who need standby help with medications, or management from staff under RN supervision, get their needs met, and those with incontinence get reminders and support. The activities calendar stays full, with on-site devotional services, a reading room, wellness spaces like a spa or steam room, and both indoor and outdoor common areas set up for either relaxing or being social, including areas for community night events. Community staff help with things like arranging visits from barbers or stylists, planning accessible outdoor areas, and coordinating transportation. Autumn Way focuses on keeping residents active, healthy, and connected, so those wishing to age in place can remain there even as their needs change. Families who are looking for someplace with a warm, home-like environment that's licensed by West Virginia's Department of Social Services, with supports for independent living, assisted living, and memory care, often look to Autumn Way for its steady, respectful care, and everyday comforts.
People often ask...
Autumn Way Assisted Living offers competitive pricing, with rates starting at a cost of $3,768 per month.
Autumn Way Assisted Living offers independent living, assisted living, memory care, and skilled nursing.
Yes, Autumn Way Assisted Living allows residents to age in place and adjust their level of care as needed.
The full address for this community is 408 Nicholas St, Rupert, WV 25984.
No, Autumn Way Assisted Living does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In West Virginia, the Office of Health Facility Licensure & Certification licenses care facilities, conducting health and life-safety surveys, complaint investigations, and revisits.
Identified multiple deficiencies affecting resident records, rights accessibility, medical documentation, staff training, and TB screenings.
—Resident Rights: Access to inspection results and complaint investigations
Type A—Records: Physician, dentist, and other contact information in resident medical records
Type A—Record accuracy: Health assessments documented timely and accurately
Type A—Employee Orientation and Training: Annual in-service training records
Type A—Assessment and Service Plans: Annual health assessments
Type A—Tuberculosis testing: Pre-employment TB testing
16 May 2024Revisit
16 May 2024Revisit
Verified credible evidence and cleared the citation.
27 Mar 2024Licensure
27 Mar 2024Licensure
Found missing documentation for annual health assessments and TB screenings for two residents; one remained undocumented while another was completed after the survey.
Type A—Assessment and Service Plans
26 Mar 2024Life Safety
26 Mar 2024Life Safety
Concluded substantial compliance with state requirements after review and observation.
03 May 2023Licensure
03 May 2023Licensure
Investigated the annual survey; no deficiencies were cited.
02 May 2023Life Safety
02 May 2023Life Safety
Found no deficiencies. Environmental and fire safety reviews were completed with no deficiencies reported.
20 Jul 2022Revisit
20 Jul 2022Revisit
Cleared all deficiencies cited in the prior assessment.
26 May 2022Licensure
26 May 2022Licensure
Identified multiple deficiencies related to health assessments, TB screening, nursing notes, and admission agreements. Several residents had overdue assessments and missing documentation affecting care planning and safety.
—Assessment and Service Plans
—Resident Death
—Health Assessments and TB Screening
—Administrative Admission and Discharge
—Limited and Intermittent Nursing Care
16 May 2022Life Safety
16 May 2022Life Safety
Found that the emergency preparedness plan was not reviewed annually or signed, and multiple bathroom and hallway areas had damaged flooring and walls hindering cleaning.
—Disaster and emergency preparedness - annual review and sign
—Physical Facilities - maintenance to ensure safe, sanitary environment
28 Oct 2021Revisit
28 Oct 2021Revisit
Corrected a previously cited deficiency.
08 Sept 2021Revisit
08 Sept 2021Revisit
Identified failure to complete tuberculosis skin testing for one employee prior to hire; a TB test was subsequently placed.
—Tuberculosis screening for employees
24 Jun 2021Inspection
24 Jun 2021Inspection
Identified multiple deficiencies across TB screening, resident assessments and care planning, staffing, medications, policies, dietary safety, and safety systems that affected all residents.
—Baseline tuberculosis screening/testing
—Assessment and service plans reflect resident needs
—Dietary services—food handler requirements
—Medications and treatments—AMAP training and oversight
—Physical facilities—call system accessibility
—General administrative requirements—policies and procedures
—Staffing requirements—CPR/First Aid on duty
—Administrator training
—Health care standards—transfer/discharge summaries
—Limited and intermittent nursing care—weekly RN visits
—Limited and intermittent nursing care—weekly RN coverage
—Health assessments—physician or licensed professional
07 Jun 2021Life Safety
07 Jun 2021Life Safety
Found no deficiencies. Documentation indicated no citations.
22 Jan 2021Inspection
22 Jan 2021Inspection
Found no deficiencies identified during the infection control evaluation.
01 Sept 2020Revisit
01 Sept 2020Revisit
Verified all deficiencies were corrected with credible evidence in place of an onsite revisit.
01 Jul 2020Licensure
01 Jul 2020Licensure
Identified absence of a contract with a registered nurse to oversee nursing care; a contract was signed later.
—Nursing oversight by a registered professional nurse
03 Jun 2020Life Safety
03 Jun 2020Life Safety
Found no deficiencies cited. Fire marshal inspections were overdue and the sanitation report noted no citations.
02 Dec 2019Revisit
02 Dec 2019Revisit
Cleared all citations and reported a census of 13 during the revisit.
26 Sept 2019Complaint
26 Sept 2019Complaint
Found deficiencies in laundry handling and infection control, including soiled laundry piled in a bathroom and communal sharing of grooming items during a scabies outbreak.
—Laundry handling and segregation
—Infection control – grooming items and scabies management
19 Jun 2019Life Safety
19 Jun 2019Life Safety
Identified deficiencies; all corrected on follow‑up.
—
14 May 2019Revisit
14 May 2019Revisit
Identified one deficiency and it was corrected.
—
22 Apr 2019Life Safety
22 Apr 2019Life Safety
Identified safety and maintenance deficiencies that could affect residents' safety, including loose hand rails, unstable stairs, a deteriorating ramp, and a broken shower head.
64CSR14-11.1.b.Physical Facilities
64CSR14-11.1.d.Physical Facilities
20 Mar 2019Inspection
20 Mar 2019Inspection
Investigated deficiencies in personnel records and health care standards, including incomplete TB screenings for multiple employees, missing orders/signatures for resident medications, and infection-control lapses in medication handling.
Type A64CSR14-5.6.a.Personnel Records
Type A64CSR14-7.4.a.Health Care Standards
m64CSR14-7.4.m.Infection Control and Medication Administration
21 May 2018Revisit
21 May 2018Revisit
Corrected deficiencies were noted after follow-up.
—
16 Apr 2018Life Safety
16 Apr 2018Life Safety
Found no deficiencies.
04 Apr 2018Licensure
04 Apr 2018Licensure
Identified deficiencies in dementia-related staff training, AMAP retraining, nurse training on changes in resident condition, and the activity calendar's times and durations.
64CSR14-5.5.c.Alzheimer's disease and related dementias training for new hires and staff
64CSR14-7.4.a.Medication Administration by Unlicensed Personnel
64CSR14-7.6.i.Nurse training on when to contact the RN regarding changes in resident condition
64CSR14-8.2.a.-c.Activities program and monthly calendar requirements
16 May 2017Revisit
16 May 2017Revisit
Found deficiencies cited during the initial licensure survey; follow-up showed all deficiencies corrected.
—
—
03 Apr 2017Life Safety
03 Apr 2017Life Safety
Found no deficiencies.
09 Mar 2017Licensure
09 Mar 2017Licensure
Found infection control failures, missing RN documentation, and improper release of residents' belongings after death.
64CSR14-7.4.mInfection control standards
64CSR14-7.6.dRN visit documentation
64CSR14-7.7.cRelease of resident belongings after death
06 Apr 2016Licensure
06 Apr 2016Licensure
Found no deficiencies.
04 Apr 2016Life Safety
04 Apr 2016Life Safety
Identified deficiencies in annual disaster and emergency plan review and in interior/exterior maintenance. Noted several safety concerns including lighting, door gaps, and flooring issues.
Type A64CSR14-10.2.e.Disaster & Emergency Preparedness
Type B64CSR14-10.2.e.Disaster & Emergency Preparedness
Type A64CSR14-11.1.d.Physical Facilities
Type B64CSR14-11.1.d.Physical Facilities
c64CSR14-11.1.d.Physical Facilities
d64CSR14-11.1.d.Physical Facilities
e64CSR14-11.1.d.Physical Facilities
07 May 2015Licensure
07 May 2015Licensure
Found no deficiencies.
22 Apr 2015Life Safety
22 Apr 2015Life Safety
Found no deficiencies.
24 Feb 2015Complaint
24 Feb 2015Complaint
Investigated the complaint and found no deficiencies.
14 Apr 2014Life Safety
14 Apr 2014Life Safety
Found no deficiencies.
09 Apr 2014Licensure
09 Apr 2014Licensure
Found no deficiencies.
07 Apr 2014Revisit
07 Apr 2014Revisit
Investigated a complaint; no specific findings are described in the provided excerpt.
19 Feb 2014Complaint
19 Feb 2014Complaint
Found inadequate direct care staffing based on residents’ needs and service plans not consistently updated to reflect current conditions.
64CSR14-5.4.b.Staffing Requirements
64CSR14-7.3.d.Health Care Standards - Assessments and Service Plans
15 May 2013Life Safety
15 May 2013Life Safety
Observed deficiency E 005; corrected on follow-up.
—
01 May 2013Licensure
01 May 2013Licensure
Found no deficiencies cited during the survey. Census counted 22 residents.
04 Apr 2013Life Safety
04 Apr 2013Life Safety
Identified deficiencies in maintenance and safety practices, including a portable heater in a wet area, a refrigerator reading 45°F, and hot water temperatures below required levels. Also noted outdoor storage of clean laundry baskets and an unstable ramp.
64CSR14-11.1.b.Physical Facilities - Safe, sanitary, and accident-free living environment
64CSR14-11.5.b.Physical Facilities - Hot water temperatures 105-115°F
03 May 2012Revisit
03 May 2012Revisit
Concluded that deficiencies were corrected after follow-up.
—
02 Apr 2012Life Safety
02 Apr 2012Life Safety
Found no deficiencies cited during the annual licensure survey.
13 Mar 2012Licensure
13 Mar 2012Licensure
Found deficiencies in staff training and medication management, including inadequate resident rights and abuse reporting training and insufficient instruction for unlicensed staff on special care needs and medication administration.
Type A64CSR14-5.5.a.Employee Orientation and Training
Type A64CSR14-7.4.a.Health Care Standards
i64CSR14-7.6.i.Health Care Standards - Training by RN
23 Nov 2011Complaint
23 Nov 2011Complaint
Found no deficiencies.
13 Oct 2011Complaint
13 Oct 2011Complaint
Investigated the complaint and found no deficiencies.
06 Jun 2011Life Safety
06 Jun 2011Life Safety
Identified deficiencies were corrected on follow-up.
—
14 Apr 2011Life Safety
14 Apr 2011Life Safety
Found deficiencies in the call system where alarms were not audible or accessible, and several resident rooms lacked call bells.
64CSR14-11.1.i.Physical Facilities
02 Mar 2011Licensure
02 Mar 2011Licensure
Concluded that no deficiencies were cited and provided technical assistance.
17 Nov 2010Revisit
17 Nov 2010Revisit
Investigated a complaint and identified deficiencies; follow-up indicated the deficiencies were corrected.
—
—
20 Oct 2010Complaint
20 Oct 2010Complaint
Investigated and found multiple deficiencies in protecting residents' safety, documenting major incidents, updating care plans, and securing hazardous materials.
64CSR14-5.2.b.Protection of residents' physical and mental well-being.
64CSR14-5.2.f.Reporting major incidents to the licensing agency promptly.
64CSR14-7.3.d.Assessment and service plans reflecting current needs.
64CSR14-11.6.c.Locked storage for toxic or hazardous materials.
64CSR14-7.5.c.Monitoring after accident or onset of illness.
11 May 2010Revisit
11 May 2010Revisit
Cited deficiencies were corrected.
—
—
07 Apr 2010Life Safety
07 Apr 2010Life Safety
Found no deficiencies. No technical assistance was required.
10 Mar 2010Licensure
10 Mar 2010Licensure
Found deficiencies in resident funds management, complaint handling, and dietary management during the review.
64CSR14-5.8.aManagement of Resident Funds - Deposits, Expenditures, and Cash Advances
64CSR14-5.8.cManagement of Resident Funds - Deposits in Interest Bearing Accounts
64CSR14-5.8.fManagement of Resident Funds - Quarterly Accounting and Receipts
64CSR14-6.2.nResident Rights - Complaint Handling
64CSR14-9.1.cDietary Services - Therapeutic or Modified Diets
02 Jun 2009Life Safety
02 Jun 2009Life Safety
Deficiencies were corrected after follow-up. One deficiency was cited.
—
04 May 2009Revisit
04 May 2009Revisit
Confirmed that deficiencies identified in the prior survey were corrected on follow-up.
—Deficiency E005
02 Apr 2009Licensure
02 Apr 2009Licensure
Identified deficiencies in staff Alzheimer's disease training and in addressing resident complaints, including lack of documented training length and missing investigation of complaints.
64CSR14-5.5.c.Employee Orientation and Training
64CSR14-6.2.n.Resident Rights
31 Mar 2009Life Safety
31 Mar 2009Life Safety
Identified multiple safety, sanitation, and maintenance deficiencies across exterior, interior, and basement areas, including structural hazards, plumbing and electrical concerns, and pest risks.
64CSR14-11.1.b.Physical Facilities
64CSR14-11.1.d.Physical Facilities
64CSR14-11.3.b.Physical Facilities
64CSR14-11.1.e.Physical Facilities
09 Jun 2008Revisit
09 Jun 2008Revisit
Found no deficiencies.
07 Apr 2008Life Safety
07 Apr 2008Life Safety
Found no deficiencies. Technical assistance was provided.
02 Apr 2008Licensure
02 Apr 2008Licensure
Found failures in background check submissions for new hires, inaccurate staffing schedules, and missing weekly nursing notes for residents with care needs.
64CSR14-5.1.g.General Administrative Requirements
64CSR14-5.4.g.Staffing Requirements
64CSR14-7.6.h.Health Care Standards
29 Nov 2007Revisit
29 Nov 2007Revisit
Investigated a complaint and identified a deficiency that was corrected during follow-up.
—
23 Oct 2007Complaint
23 Oct 2007Complaint
Found deficiencies in staffing records, personnel files, and residents' daily-life choices, including incomplete on-duty schedules, missing times worked, missing termination dates/reasons, and mornings waking practices not honoring resident preferences.
64CSR14-5.4.g.Staffing Requirements
64CSR14-5.6.b.Personnel Records
64CSR14-6.2.h.Resident Rights
12 Apr 2007Licensure
12 Apr 2007Licensure
Found no deficiencies.
05 Apr 2007Life Safety
05 Apr 2007Life Safety
Found no deficiencies.
21 Jun 2006Life Safety
21 Jun 2006Life Safety
Found one deficiency cited and corrected on follow-up.
—
22 May 2006Revisit
22 May 2006Revisit
Identified deficiencies and followed up; corrections were verified.
—
—
02 May 2006Life Safety
02 May 2006Life Safety
Identified a safety deficiency in the kitchen area due to unprotected fluorescent light tubes that could scatter glass if broken.
64CSR14-11.1.b.PHYSICAL FACILITIES
19 Apr 2006Licensure
19 Apr 2006Licensure
Identified multiple deficiencies related to staff screening, training, records, contracts, resident rights, restraint use, and nutrition.
64CSR14-5.1.g.Administrative requirements prior to hiring; central abuse registry screening
64CSR14-5.5.a.Employee orientation and training; new hires before unsupervised work
64CSR14-5.5.b.Employee orientation and training; annual in-service training
64CSR14-5.6.a.1-4Personnel records; TB screening and abuse registries
64CSR14-5.7.c.Admission and discharge; contracts
64CSR14-6.2.b.Resident rights; restraints
64CSR14-6.2.h.Resident rights; daily life choices
64CSR14-9.1.b.1-2Dietary services; meal preparation and resident choices
26 Jul 2005Life Safety
26 Jul 2005Life Safety
Identified deficiencies were corrected.
03 Jun 2005Life Safety
03 Jun 2005Life Safety
Identified deficiencies in keeping interior and exterior areas clean and in good repair, with unstable back exit steps, debris on stairs, and damaged cement edges.
64CSR14-11.1.d.PHYSICAL FACILITIES
11 Apr 2005Life Safety
11 Apr 2005Life Safety
Identified unsafe storage of oxygen tanks near exits and hazards with exit stairs and surrounding areas.
Found several deficiencies related to improper oxygen tank storage and poor repair/maintenance of interior and exterior spaces affecting emergency egress.
64CSR14-11.1.b.PHYSICAL FACILITIES
64CSR14-11.1.d.PHYSICAL FACILITIES
31 Mar 2005Licensure
31 Mar 2005Licensure
Investigated a re-licensure survey with census and employee file details documented.
09 Jun 2004Revisit
09 Jun 2004Revisit
Found no deficiencies.
27 Apr 2004Licensure
27 Apr 2004Licensure
Found multiple deficiencies across administration, personnel records, resident funds management, and health care documentation, indicating failures to follow required screening, record-keeping, and monitoring practices.
64CSR14-5.1.g.Administrative Requirements - Abuse Registry screening prior to hire
64CSR14-5.6.a.1-4Personnel Records
64CSR14-5.8.a.Management of Resident Funds
64CSR14-5.8.d.Bond for Resident Funds
64CSR14-5.8.e.Accounting for Resident Funds
64CSR14-5.8.f.Quarterly Statements for Resident Funds
64CSR14-7.5.c.Care Monitoring After Incidents
64CSR14-7.6.h.Weekly RN Progress Notes
23 Apr 2004Life Safety
23 Apr 2004Life Safety
Investigated and found no deficiencies.
28 Apr 2003Life Safety
28 Apr 2003Life Safety
Identified deficiencies included failure to conduct disaster drills for all emergencies and electrical safety hazards in the laundry area.
64CSR14-10.3.2Disaster Training & Rehearsal
64CSR14-11.13.1Electrical Requirements
64CSR14-11.13.1Electrical Requirements
17 Apr 2003Inspection
17 Apr 2003Inspection
Identified technical assistance items related to policies, reporting, and staff training; no deficiencies were cited.
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