Court Manor Health Services

Court Manor Health Services sits at 911 3rd St. West in Ashland, Wisconsin, and is a skilled nursing facility with 50 certified beds, so you'll find folks getting care from nurses, therapists, and doctors, and while there aren't a lot of details about amenities or special services, the place focuses on nursing home care, recovery, and rehabilitation, with skilled nursing, complex medical support, short-term rehab, and even a secured memory care unit for those that need more attention. Court Manor has a nurse staffing level of about 3.32 hours per resident per day, lower than the state average, but the nurse turnover rate is 38.8%, which is better than the state's 49%. It's run by North Shore Healthcare and has been managed by the same group, including Nshc Wisconsin LLC, Troy Baumann, and Jeffrey Hoehn, since December 2016. Residents can get on-site and outpatient physical, occupational, and speech therapies seven days a week, and there's a full-time certified lymphedema therapist, wound care nurses, and even psychiatric, cardiology, and pulmonary consultations, some by telehealth, so folks with complicated needs don't have to go elsewhere for many treatments. Pharmacy services cover emergency kits and complete dining, but there have been four reported deficiencies in state inspection reports, including one related to infection control and some involving pharmacy services, though the place is listed as deficiency-free by CMS, which sometimes means new inspections haven't found the same issues. Court Manor has a clinic with doctors, psychiatrists, and psychoanalysts, as well as a personal care facility operated by physicians, and features activities, discharge planning, and therapy for both residents and outpatients, with automatic defibrillators, infection control like isolation and tracheostomy management, IV fluids and medications, PICC line management, and lots of daily monitoring for things like glucose and wound care. There's in-house lab work, X-rays, a bladder ultrasound, and specialty care for brain injury rehab, hospice, assisted living, and home health, all in a setting that tries to give a home-like feel, with professionals who say they're committed to respectful and skilled care, and at the last check, CMS gave them five stars, but the most recent resident survey in 2021 scored them at zero percent for overall nursing care quality, which says there are some areas where people weren't satisfied.