Pricing ranges from
    $6,717 – 8,732/month

    Lumia Mequon Assisted Living & Memory Care

    11900 N Port Washington Rd, Mequon, WI 53092
    • Assisted Living
    • Memory Care

    Light-filled facility with attentive staff

    I'm very pleased with this light-filled, beautifully kept facility - it feels like a home away from home. The staff are attentive, caring, and professional, and the individualized care, plentiful activities (exercise, games, salon, events) and spotless, welcoming spaces make it easy to recommend.

    Current/former resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Reviews

    4.67·(30)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.7
    • Staff

      4.4
    • Meals

      5.0
    • Amenities

      5.0
    • Value

      1.0

    Pros

    • Dignified, respectful resident care
    • Smooth transition processes between assisted living and memory care
    • Structured, safety-focused memory care programming
    • Engaging and creative activity schedule
    • Wide variety of social events and celebrations
    • Resort-like, light-filled architecture and grounds
    • Clean, well-maintained interiors
    • Welcoming, family-like community atmosphere
    • Attentive and compassionate caregiving staff
    • Experienced leadership and clinical oversight
    • Individualized care planning and professionalism
    • On-site amenities (salon, event/Canopy Room)
    • Family-friendly visitation and event participation
    • Supportive move-in and arrival assistance
    • Regular wellness offerings (exercise classes, manicures, games)

    Cons

    • Inconsistent staff competency and equipment proficiency
    • Staffing turnover affecting continuity of care
    • Poor incident communication and follow-up
    • Personal-property handling deficiencies
    • Unclear pricing and contract-change communication
    • Unreliable fulfillment of transportation and service promises
    • Gaps between advertised amenities and operational execution

    Summary of reviews

    Lumia Mequon presents as a high-amenity assisted living and memory-care community with many strengths that families commonly value. Reviewers consistently describe a bright, resort-like physical environment with well-maintained grounds and plentiful natural light. Commonly cited on-site features include a salon, an event/Canopy Room, and space configured for gatherings and family-friendly visitation. The community emphasizes dignity and individualized care, and memory-care programming is characterized as structured and focused on safety.

    Care quality and staff interaction are central positive themes. Many families describe attentive, compassionate CNAs and caregiving staff who provide personalized attention and create a family-like atmosphere. Leadership and clinical oversight are frequently viewed as competent, and reviewers note a range of wellness and comfort services, from exercise classes and manicures to social games and celebratory events. Dining impressions are generally favorable, with several mentions of good food and accommodating meal choices.

    The activities program and social calendar are also a clear strength. Reviewers highlight creative programming, frequent events, and opportunities for resident engagement—happy hours, games, band performances, large gatherings, and viewing events are mentioned. These offerings contribute to residents feeling at home and supported socially.

    However, the reviews also reveal operational concerns families should weigh. Several reviewers raised issues with staff consistency and practical competency, including equipment proficiency; staffing turnover was cited as a factor that can affect continuity of care. Communication weaknesses are another recurring theme: families reported poor follow-up and unsatisfactory explanations when incidents or service interruptions occur. There are also concerns about how personal property is handled and how incidents involving residents’ belongings are communicated and resolved.

    Financial and administrative transparency emerged as a pattern-level worry for some families. Complaints include unclear communication around pricing and contract changes and instances in which transportation or other service promises were not fulfilled as expected. A few reviewers expressed a perception that administrative priorities can sometimes emphasize financial considerations, which contributed to unease about contract and service management.

    For prospective residents and families: Lumia Mequon demonstrates many strengths in facility design, social programming, and day-to-day caregiving that make it appealing for those seeking an engaging, dignified community. At the same time, it would be prudent to ask direct questions about staffing stability, staff training and equipment proficiency, incident reporting procedures, personal-property handling policies, contract-change notification practices, and the specifics of transportation or other service guarantees. These targeted inquiries can help assess whether the facility’s operational practices align with a family’s expectations for continuity, communication, and accountability.

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    Location

    Map showing location of Lumia Mequon Assisted Living & Memory Care

    Lumia Mequon Assisted Living & Memory Care is located at 11900 N Port Washington Rd, Mequon, WI, 53092.

    About Lumia Mequon Assisted Living & Memory Care

    Lumia Mequon Assisted Living & Memory Care sits in Mequon, Wisconsin, and offers help for seniors who need assisted living or memory care, and there's a focus on making life feel full and safe for everyone who lives there, that's for sure. The staff takes pride in making things brighter for both the residents and their families, and the building itself is designed to let in natural light and surround people with beauty, and that's something you notice right away when you walk in. There are many different types of rooms, like ground-floor units, private bathrooms, full kitchens or kitchenettes, private patios, decks, or balconies, and features like Wi-Fi, air conditioning, showers, cable TV, and wheelchair accessibility, with furnished options and even units for respite or short-term stays if someone just needs a place for a bit. For meals, the chef handles restaurant-style dining in a community room, and there are plenty of safe options for people with allergies, plus they serve pureed meals when needed, offer special dining programs, and guests can share meals, which makes visits feel more like home, and there's even a bar or pub, café, or bistro, so people can eat in different settings.

    If someone needs help, the staff assists with bathing, dressing, transfers, and daily activities, and there's twenty-four hour supervision and a call system, which helps families know their loved ones have someone nearby, and medication management, diabetic care, incontinence care, and specialized memory care programming for people with cognitive concerns like dementia or Alzheimer's disease gets attention too, so needs don't slip through the cracks, and the memory care area is secure to help reduce wandering and keep everyone safe. The place has elevators, handicap-accessible kitchens, and everything's wheelchair-friendly, so it's easy to get around, and for those who can't walk, the staff provides non-ambulatory care. The building itself has a library, arts room, game room, fitness facilities, a movie theater, activity room, spa and wellness room, walking paths, and outdoor spaces, and there's a big effort to plan daily programs, resident-run events, and community activities, so there's something to look forward to every day or just to keep busy, while family support and move-in coordination help make the transition easier on new residents and their loved ones.

    Housekeeping and laundry take away some chores, keeping rooms and clothes clean, and transportation and parking are available so seniors can get to appointments or outings, with spots for residents and uncovered parking. Mental wellness programs, hospital or emergency alert systems, and staff who focus on supporting total health and wellness-physical, emotional, mental, and spiritual-show that the community works to cover all areas of life. The goal is for everyone to feel engaged, safe, and at home, and it's easy to see that the staff values compassionate, dignified care above all else, which creates a close-knit, warm environment, helping people live the way they want, as comfortably as possible, with as much independence as they can handle.

    People often ask...

    Lumia Mequon Assisted Living & Memory Care offers competitive pricing, with rates starting at a cost of $6,717 per month.

    Lumia Mequon Assisted Living & Memory Care offers assisted living and memory care.

    There are 19 photos of Lumia Mequon Assisted Living & Memory Care on Mirador.

    The full address for this community is 11900 N Port Washington Rd, Mequon, WI 53092.

    No, Lumia Mequon Assisted Living & Memory Care does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Wisconsin, the Department of Health Services' Division of Quality Assurance licenses assisted living and long-term care facilities through surveys, verification visits, and complaint investigations.

    License number0019687
    StatusActive
    Facility typeCommunity-based Residential Facility
    License classRegular
    Capacity37 residents
    LicenseeKoru Health LLC
    Care servedAdvanced Aged, Physically Disabled, Terminally Ill, Irreversible Dementia/alzheimer's, Hcbs Compliance / Public Funding
    EffectiveJuly 11th, 2023

    Inspection Reports

    4

    Reports

    2

    Citations

    4

    Complaints

    1

    Years

    07 Oct 2025Complaint
    Found no deficiencies.
    11 Jul 2025Complaint
    Identified deficiencies related to missing admission agreements detailing services and charges, and missing signed acknowledgments of resident rights.
    • 83.29(2)Admission agreement include services, charges
    • 83.32(2)(a)Explanation of rights, grievance procedure
    11 Jul 2025Complaint
    Found no deficiencies. The investigation of a single complaint concluded with no deficiencies identified.
    14 Apr 2025Complaint
    Investigated the complaint and found no deficiencies.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Lumia Mequon Assisted Living & Memory Care. The information above has not been verified or approved by the owner or operator. For exact information, please contact Lumia Mequon Assisted Living & Memory Care directly. There is no cost for this service. We are compensated by the community you select.

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