Spring Valley Senior Living and Health Care Campus

    S830 Westland Dr, Spring Valley, WI 54767
    • Independent Living
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Clean facility, caring staff, activities

    I placed my mother here and I'm very pleased. The facility is clean and home-like, with knowledgeable, caring staff who treat residents like family; helpful aides and nurses provide great care and plenty of activities-the best of the four nursing homes I've seen. Lovely outdoor gardens and a dementia-safe enclosed area complete the campus, which has two assisted-living wings and two nursing wings; I highly recommend it.

    Loved one of resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space
    • Small library

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    2.94·(18)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.5
    • Staff

      2.9
    • Meals

      1.0
    • Amenities

      4.0
    • Value

      2.9

    Pros

    • clean, well-maintained environment
    • accessible outdoor gardens
    • dementia-secure enclosed outdoor area
    • multiple care-level wings (assisted living and skilled nursing)
    • caring and helpful direct-care staff
    • knowledgeable clinical staff in some units
    • engaging activities and entertainment program
    • home-like atmosphere in several units

    Cons

    • inconsistent staff conduct and professionalism
    • delays in responsiveness and long call-button wait times
    • inconsistent clinical care quality across units
    • gaps in informed-consent and clinical documentation (including allegation of an unauthorized procedure)
    • weak post-operative monitoring and transfer-safety practices
    • inconsistent meal quality and dining experience
    • limited family communication and involvement
    • management and admissions unresponsiveness
    • visitor-accommodation and comfort shortcomings
    • regulatory compliance concerns

    Summary of reviews

    Reviews of Spring Valley Senior Living and Health Care Campus are mixed and describe a facility with clear strengths alongside significant operational inconsistencies. Positive comments consistently highlight a clean, well-maintained environment with accessible outdoor gardens and a dementia-secure enclosed outdoor area. Several reviewers described certain wings as having a home-like atmosphere, knowledgeable clinical staff, caring aides and nurses, and an active resident-program that provides entertainment and engagement.

    At the same time, a number of concerns recur across reviews and point to variable performance between units. Families reported inconsistent staff conduct and professionalism, and there are repeated accounts of long delays in responsiveness, including extended call-button wait times. Clinical-quality variability is a notable pattern: while some units are described as delivering attentive, safe care, others are associated with lapses in monitoring and post-operative safety practices. There are also serious procedural concerns cited, including allegations related to informed consent and clinical documentation; the facility has been subject to at least one regulatory action referenced by reviewers.

    Dining and daily-care services appear uneven. Several comments describe inconsistent meal quality and an unsatisfactory dining experience, while others do not note problems. Visitor experience and family involvement are additional friction points: reviewers describe limited communication from administration, abrupt transitions for residents in some cases, and admissions or administrative contacts that did not return inquiries.

    For prospective residents and families: the facility offers tangible amenities—clean spaces, outdoor areas designed for memory-care residents, and active programming—but operations appear to vary substantially by unit and shift. When evaluating Spring Valley, ask specific questions about staffing levels and turnover, call-response times, post-operative and transfer protocols, informed-consent and documentation practices, recent regulatory actions, and family-communication processes. If possible, tour the specific wing you or your family member would occupy, speak with direct-care staff and the nursing supervisor on duty, and request recent inspection or enforcement records to confirm that the unit-level care matches the positive examples noted by other families.

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    Medicare Ratings

    2·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Spring Valley Senior Living and Health Care Campus

    Spring Valley Senior Living and Health Care Campus is located at S830 Westland Dr, Spring Valley, WI, 54767.

    About Spring Valley Senior Living and Health Care Campus

    Spring Valley Senior Living and Health Care Campus sits on Westland Drive in Spring Valley, Wisconsin, and offers several types of care for older adults. The campus centers around the Spring Valley Health and Rehab Center, which serves people needing skilled nursing, rehabilitation after a hospital stay, long-term care, and specialized medical help, so you'll see people staying short-term to get strong again or long-term when daily help is needed. For seniors who want a bit more independence, Valley Villas Assisted Living offers apartments with rent based on income, and the staff, like director Tammy Brunkhorst, make sure residents get support as they need it, whether that's help with meals, transportation to appointments, or taking part in daily activities.

    The campus has a Memory Care unit for those with Alzheimer's or other memory disorders, and staff provide care for people who need help with things like diabetes management, wound care, IV therapy, or pain control, along with more specialized needs like orthopedic recovery, tracheotomy care, or even respiratory therapy. The nurses and therapists, led by administrator Ryan Zurbuchen, are licensed and trained to care for people with a wide range of conditions, and the facility brings in medical professionals for dental, podiatry, vision, hearing, and lab services, so there's always someone keeping an eye on health issues.

    Safety matters here, and the center's focused on reducing falls, supporting mobility with aids, and tracking residents' health with services like X-rays and regular checkups. The place has two large outdoor courtyards right outside residents' rooms, spots to see the sky and feel the sun, plus neighborhood-style layouts, private suites with easy-access bathrooms and zero-entry showers, and social spaces like hearth rooms with fireplaces. Residents can spend time in the full-service salon, visit the library for quiet reading, or stop by the therapy center for physical, occupational, or speech work, and those who enjoy animals can visit the aquariums and the aviary set up to bring a bit of animal connection during the day.

    There's a chapel open to all faiths, which also works as a gathering spot for big events, and the community likes to display local artwork and hold events, encouraging people to get involved as much as they're able. Meals happen in wide-open kitchens, and families can gather in private dining rooms for special dinners. Home Care, Home Health, and Hospice are available for those who want support while living in their own homes, and respite and adult day services help when a break is needed or care needs to be flexible. Staff set a friendly tone, offering kindness, dignity, and extra help whenever possible, and there's a resident council where seniors can share their thoughts, though family members don't have a formal council. Transportation is part of the support, making outings and trips into town possible.

    The center is a community-based, non-profit healthcare facility, though it's also described as for-profit in parts of its history, but it's known for focusing on quality care and has picked up awards for nursing home care in 2019, 2020, and 2021-even though its ratings have varied, sometimes as high as A+ and sometimes as low as C or D. The whole place offers a strong sense of community, with engaging programs, outings, spaces for residents to talk and enjoy hobbies, and even recent renovations to make things more comfortable and easy to get around. Medicare and Medicaid are accepted. The campus allows people to pick care options to match what they need, whether that's skilled health care, support with memory loss, or just a little help to keep living the life they want.

    People often ask...

    Spring Valley Senior Living and Health Care Campus offers independent living, assisted living, memory care, and skilled nursing.

    There are 15 photos of Spring Valley Senior Living and Health Care Campus on Mirador.

    Yes, Spring Valley Senior Living and Health Care Campus allows residents to age in place and adjust their level of care as needed.

    The full address for this community is S830 Westland Dr, Spring Valley, WI 54767.

    No, Spring Valley Senior Living and Health Care Campus does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Spring Valley Senior Living and Health Care Campus. The information above has not been verified or approved by the owner or operator. For exact information, please contact Spring Valley Senior Living and Health Care Campus directly. There is no cost for this service. We are compensated by the community you select.

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