What levels of care does this community offer?

Extra Care offers memory care and board and care.

What is Extra Care's address?

The full address for this community is 16029 Chase Street, North Hills, CA, 91343.

Does this community offer respite care?

Yes, Extra Care offers respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

Extra Care - North Hills, CA

Overall impression: The reviews present a mixed but largely personal and small-scale picture of Extra Care. Multiple reviewers praise the interpersonal side of the operation — staff are described as warm, kind, respectful, accommodating, and effective at making residents feel safe and cared for. The property itself attracts positive comments: it is described as a nice, neat and clean house on a quiet street with pretty grounds, a fenced yard, and outdoor seating that residents enjoy. Several practical supports are highlighted as strengths, including safe bathrooms, assistance with doctor visits, and family dinners that suggest a family-style or community-oriented atmosphere. Pricing being negotiable is noted as a potential advantage for families managing costs.

Care quality and staff: Reviews most frequently praise the staff and direct care. Words used include "warm," "kind," and "respectful," and one reviewer specifically says a relative "loves" the staff. There are consistent signs that residents feel safe and that care is attentive in day-to-day interactions. However, there are important caveats: at least one reviewer perceives the operation as staffed only by a husband-and-wife team with very limited additional help, and another notes no other staff or patients were observed. Those observations raise concerns about staffing breadth and continuity (e.g., coverage for days off, vacations, or multiple residents with higher needs). One reviewer explicitly expressed doubt about the quality of care and flagged an alleged unethical referral payment, which is a serious concern that should be investigated by prospective families.

Facilities, accessibility, and comfort: The physical environment is generally reported positively — a nice house, quiet street, and well-kept outdoor spaces encourage peaceful outdoor sitting and socializing. Bathrooms are called out as "nice and safe," which is important for assisted living contexts. At the same time, accessibility is a clear issue for some: ramp and step configurations raised concerns for a reviewer whose relative uses a walker, indicating the facility may not be well-suited for residents with more limited mobility. Another practical problem mentioned is temperature control: one review states the facility was "hot" and tenants were sweating, which suggests HVAC or ventilation issues that can materially affect resident comfort and health.

Dining, activities, and social life: Reported activities and supports appear to be oriented toward family-style interaction and practical assistance. Family dinners and outdoor sitting are explicitly enjoyed by residents, and help with doctor visits points to staff involvement in coordinating healthcare needs. These details portray a quieter, home-like environment rather than a highly programmed or activity-heavy community. For families looking for close social interaction and assistance with appointments, that can be a positive; families seeking robust activities programming or clinical-level services may find the offering limited.

Management, scale, and ethical concerns: A notable theme is the facility's small, possibly family-run scale. Several reviewers refer to an "unusual place" run by a husband-and-wife team with limited visible staff. Small scale can bring warmth and consistent caregivers, but it also creates risks around staffing backup and operational oversight. The allegation of an "unethical referral payment" is a red flag in at least one review and contributes to a reported "doubt about quality of care." Additionally, reports of very low occupancy or no patients seen by some reviewers could indicate limited experience handling multiple residents or higher-acuity needs. Prospective families should verify licensing, staffing ratios, background checks, and any referral arrangements to ensure transparency and compliance with local regulations.

Patterns, trade-offs, and recommendations: The dominant pattern is a trade-off between personalized, warm caregiving in a home-like, tidy setting and potential operational limits tied to a very small staff and facility scale. Positive experiences emphasize kindness, safety, and pleasant grounds; negative observations concentrate on staffing scarcity, accessibility for mobility aids, temperature/comfort issues, and an ethical allegation that undermines trust. For families considering Extra Care, recommended next steps based on these reviews would include: visiting at different times of day to observe staffing and resident activity; checking how many staff are on duty and what backup coverage exists; testing accessibility routes with the specific mobility device used by the potential resident; asking about HVAC/temperature controls and any recent fixes; requesting documentation of licensure and complaint history; and directly asking about referral relationships and any payments to outside parties. Verifying these operational details will help balance the clear personal strengths noted in the reviews against the operational and ethical concerns that emerged.

Extra Care uses its own terms like "Extra Care" to describe what they do, which is a little different than regular assisted living, and what people find here is a small community with only six beds so everyone's got a bit more attention and the staff really know the residents, and you can tell safety's important since the place is secured and there are bracelets that beep if someone who shouldn't wander tries to leave, which helps families worry less, especially if their loved one has memory issues like Alzheimer's or dementia, because they've got a whole building just for memory care and people who work there know how to support residents with reminders for grooming, toileting, and daily needs, so if someone has bigger health risks, strong behaviors, or needs help getting from bed to wheelchair, the staff is prepared and trained. There aren't any giant hallways to get lost in since it's all on a small scale, and the studio rooms are made to work for folks with wheelchairs, including showers you can roll into without trouble. People can get a mix of care here, from independent living with help available if needed, all the way to skilled nursing, short-term respite care for folks whose families need a break, and even hospice if necessary, and they keep it friendly with nutritious meals, including vegetarian and kosher, and there's a beautician onsite, plus patios and common rooms for sitting with others or getting some sun. Care includes help with things like bathing, dressing, medication, incontinence, and diabetes management, and visiting nurses and therapists-like podiatrists, dentists, and others-come by regularly, which makes things convenient, and there's transportation, parking for residents, and rides arranged if needed. The staff is known for being kind, and people seem to like that it's not noisy or busy, with pretty grounds for sitting, and services for memory care are focused on easing confusion for those with dementia and helping prevent them from wandering. The idea is to help everyone stay as independent as possible, with support adjusted for each person, whether that's for behavioral challenges, medical needs, or just comfort, and the care plans can change as residents' needs do, which really lets people age in place without having to move again, and family can always visit and know there's always someone helpful around.

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