Overall sentiment across the reviews is mixed but leans positive for families looking for a small, home-like board-and-care environment with attentive, individualized attention. The most consistent strengths cited are the caring, hands-on approach of the caregiving staff, frequent one-on-one attention, and observable improvements in at least one resident’s demeanor and engagement after placement. Multiple reviewers emphasize that the facility feels like a warm, family setting rather than an institutional nursing home, and the interior is described as immaculate, attractively decorated, and inviting. Practical amenities noted include private rooms, cable TV in rooms, and an advertised monthly rate in the neighborhood of $3000.
Staff and management receive generally strong praise from several reviewers. The on-site administrator LaToya is specifically called out as professional and very caring, and a placement advisor named Belinda is mentioned as helpful and responsive during the placement process. Reviewers report that caregivers are attentive and provide individualized, 1-on-1 care—contributing to family members’ peace of mind. The facility’s small size is framed as a positive by many because it fosters closer attention and a more family-like atmosphere.
However, there are notable and potentially serious concerns that create a mixed overall picture. A subset of reviews reports a decline in care quality over time: nutrition for a resident reportedly worsened, and one reviewer said management/ownership became unresponsive, prompting a move to another facility with better food, outdoor space, and a larger private room. Another reviewer noted that the website’s service descriptions did not match the services actually provided. These issues point to some inconsistency in service delivery and at least one occurrence where a family felt compelled to relocate their loved one.
Facility- and location-related details are also mixed. The interior and decor receive high marks, but the outdoor space or yard was noted as needing improvement by at least one reviewer (though not a deal breaker for them). The facility operates in what some described as a lower-end neighborhood, which may be a consideration for prospective families. Room size is a trade-off: private rooms are available, but several comments describe them as small, which may be acceptable to those prioritizing individualized care but less desirable for those wanting more spacious accommodations.
There are important policy and fit issues to verify before placement. The facility reportedly does not accept male residents, a strict gender restriction that will exclude some applicants. Price is mentioned (about $3000/month), but prospective families should confirm what is included at that rate. Given the mixed reports—particularly the one about declining nutrition and an unresponsive owner—families should ask concrete questions during a tour: who currently oversees operations, how dietary needs are managed and monitored, whether there have been recent staffing or ownership changes, and whether the services listed online are consistently delivered in practice.
In summary, Graceful Board and Care appears to be a strong option for families seeking a small, home-like setting with warm, attentive caregivers and a clean, attractive interior. The named staff (LaToya and Belinda) and many positive comments about one-on-one care and resident improvement are significant strengths. At the same time, prospective families should carefully probe reported inconsistencies — particularly around nutrition, owner responsiveness, and service accuracy — verify male admission policy if relevant, and evaluate room size and outdoor space in person to ensure the facility is the right long-term fit.
