Overall impression: The reviews for Mountain View Alzheimer's Center are strongly mixed, with a clear split between families who experienced attentive, loving care and those who encountered serious lapses in caregiving, cleanliness, and management. Positive reviews emphasize compassionate staff, a safe and engaging environment, and visible improvements in residents' well-being. Negative reviews raise substantial safety and quality concerns — including hygiene problems, possible infection control issues, inadequate nutrition, restraints, and fall-related injuries — that some families felt were severe enough to recommend against the facility.
Care quality and staffing: A recurring theme is the wide variability in caregiver competence and behavior. Several reviewers praise individual caregivers and named staff (Laura, Coco, Juan, Demitry) as loving, patient, and dedicated, describing hands-on affection (hugs, kisses), attentive daily care, and measurable positive outcomes for residents (weight gain, improved cleanliness and mood). At the same time, other reviewers report inexperienced or poor-quality caregiving, allegations of staff dishonesty, a nurse lacking a nursing degree replacing a previous nurse, and staff who do not speak English, creating communication and trust problems. There are also reports of caregivers engaging in inappropriate behavior such as eating during resident mealtimes while residents roam unsupervised. These contrasts point to inconsistency in staff training, supervision, and retention.
Resident health, safety, and clinical concerns: Several serious clinical and safety issues are mentioned. Reports include dehydration, insufficient nutrition, restraint use in wheelchairs, residents being transferred to the hospital or ER, falls that resulted in injury, and an allegation that MRSA was not treated. Grooming and hygiene are inconsistent — some families report residents arriving clean, bathed, and dressed, while others report soiled pants, missing or mixed-up clothing and blankets, and pervasive odors. The presence of restraint use and reports of agitation and behavioral incidents (including one resident who had been evicted from another facility for aggression) indicate challenges in managing complex dementia-related behaviors. These are important risk factors that potential families should evaluate closely and verify with the facility.
Facilities, cleanliness, and environment: Reviews about the physical environment are split. Many reviewers describe a homey, spacious, well-lit building with a large comfortable living room, neat grounds, patio access, and a generally peaceful atmosphere. Activities, outdoor space, and social interaction are frequently praised. Conversely, multiple reviewers report the facility is dirty or run-down, with bad smells (urine), old or damaged furniture, and an ER described as dirty. Some note that aesthetics are dated and that personal items can be lost or damaged in the communal environment. The conflicting accounts suggest that cleanliness and maintenance may vary over time or between different areas of the facility.
Dining, activities, and daily life: Positive feedback highlights engaging programming (games, music, karaoke, piano concerts), regular afternoon activities, three daily meals, and appealing snacks. Several families credit the activities and staff engagement with improved mood and socialization for residents. Negative comments focus on nutrition and meal quality: complaints of cold food, inadequate hydration, and situations where staff prioritized themselves (eating) over assisting residents during mealtime. These reports suggest that while activities are a strength, meal service consistency is a concern for some families.
Management, cost, and administration: Some reviewers commend administration for being accommodating, knowledgeable, and helpful with insurance questions, including assistance from the director. Others report issues with management stability (praise for an administrator no longer there), perceptions that the owner or management does not care, and a concerning allegation that access to the facility for vendors required gifts. Cost concerns were raised: one reviewer cited high out-of-pocket costs and lack of assistance with veterans' benefits. These mixed administrative reports reflect variability in leadership and operational procedures.
Notable patterns and recommendations based on reviews: The strongest pattern is inconsistency — families report both very positive care and serious negative incidents at the same facility. Recurrent specific issues include clothing and personal items being mixed up or lost, cleanliness/odor complaints, meal temperature and hydration problems, and safety incidents (falls, hospital transfers). Conversely, frequent positive notes relate to affectionate caregivers, engaging activities, outdoor space, and specific staff members who are highly valued by families.
Conclusion: The review set portrays Mountain View Alzheimer's Center as a facility with significant strengths (loving, engaged caregivers; activities; outdoor space; some responsive administration) and significant risks (inconsistent caregiving, hygiene and infection control concerns, nutritional and safety lapses). Because the reports are polarized, prospective families should verify current staffing, infection-control practices, fall-prevention measures, meal and hydration routines, and procedures for handling personal belongings. Asking for recent inspection reports, staff credentials, turnover rates, and the names of current nursing leadership may help reconcile the mixed experiences reflected in these reviews.
