Polaris

    21 W Clarke Ave Suite #1050, Milford, DE 19963
    • Skilled Nursing

    Caring staff and excellent therapy

    I had a very positive experience - the staff were caring, responsive, and genuinely helpful, with therapy (PT/OT/SLP) delivering excellent results and CNAs/nurses attentive. The facility was clean and well-maintained, admissions/social services made the transition smooth, and meals/activities were pleasant. I would recommend this place.

    Current/former resident
    Jul 2026

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    Reviews

    4.03·(80)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.6
    • Staff

      4.1
    • Meals

      3.6
    • Amenities

      5.0
    • Value

      5.0

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    Medicare Ratings

    1·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Map showing location of Polaris

    Polaris is located at 21 W Clarke Ave Suite #1050, Milford, DE, 19963.

    People often ask...

    Polaris offers skilled nursing.

    The full address for this community is 21 W Clarke Ave Suite #1050, Milford, DE 19963.

    No, Polaris does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Delaware, the Division of Health Care Quality licenses assisted living and long-term care facilities, conducting annual surveys, complaint investigations, and infection-control reviews.

    License number3060
    StatusLicensed
    Facility typeNursing Home
    Capacity100 residents
    EffectiveMarch 15th, 2025
    ExpiresMarch 14th, 2026

    Inspection Reports

    11

    Reports

    6

    Type A Citations

    0

    Type B Citations

    10

    Complaints

    4

    Years

    11 Aug 2025Complaint
    Investigated staffing adequacy and recordkeeping; found deficiencies in staffing responsiveness and in resident records and documentation of care.
    • Type A§483.55(b)(1)Nursing/dental services and other resident care needs
    • Type A§483.55(b)(1)Nursing/dental services
    • Type A§483.70(h)Medical records retention and confidentiality
    23 May 2025Complaint
    Investigated an unannounced complaint survey; found no deficiencies.
    03 Apr 2025Follow-Up
    Investigative findings documented misappropriation of resident funds and deficiencies in resident records and confidentiality. The review identified improper handling of investigations, disclosure of identifiable information, and gaps in grievance processing.
    • §483.12(c)(2); §483.12(c)(4); §483.12(c)(5)Investigations of alleged abuse, reporting results
    • §483.20(f)(5); §483.70(h)(1)-(5)Resident records—Identifiable Information
    28 Jan 2025Complaint
    Found deficiencies in medication management, resident rights oversight, and staff training with multiple documentation and process failures noted.
    28 Jan 2025Complaint
    Observed several deficiencies during a survey, including failure to provide discharge notices and gaps in emergency preparedness training. Related records and communications also lacked complete documentation.
    02 Oct 2024Complaint
    Found no deficiencies during an unannounced complaint survey conducted October 1–2, 2024.
    09 Jul 2024Complaint
    Investigated a complaint survey and found deficiencies in discharge planning and related social services affecting residents.
    14 Jun 2024Complaint
    Investigated a complaint survey conducted on June 14, 2024 and found no deficiencies.
    11 Apr 2024Complaint
    An unannounced survey identified several deficiencies related to resident rights, care planning, and facility practices during the visit in April 2024.
    09 Nov 2023Complaint
    Investigated a complaint survey and found no deficiencies.
    18 Oct 2022Inspection
    Investigated deficiencies found in TB testing for staff, resident privacy, and complaint/grievance processes, with multiple pages detailing violations across staff health procedures and resident rights.
    • Type A3201.6.9.2.4Minimum TB testing requirements for employees
    • Type A§483.10(i)(3); §483.10(i)(6); §483.10(i)(7)Safe/clean/homelike environment; Temperature; Privacy
    • Type A§483.12(c)(1)-(4)Reporting of Alleged Violations; Grievance procedures

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Polaris. The information above has not been verified or approved by the owner or operator. For exact information, please contact Polaris directly. There is no cost for this service. We are compensated by the community you select.

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