Overall impression: The reviews present a mixed but strongly polarized picture of Advanced Health Care Of Summerlin. Many reviewers praise the facility’s rehabilitation focus, modern environment, and aspects of hospitality and therapy. At the same time, several reviewers report serious operational, staffing, and care-quality problems that materially affected residents’ experiences. The dominant themes are high marks for the physical environment and therapy capabilities, paired with inconsistent and sometimes troubling front-line caregiving and food-service performance.
Care quality and rehabilitation services: A major strength across reviews is the rehab program. Multiple reviewers note that the facility is rehab-focused and well-equipped, with daily physical, occupational, and speech therapy available. Therapists are frequently described as skilled and knowledgeable, and at least one reviewer said the facility effectively rescued a family member from a prior substandard rehab. The nursing department is described positively by several reviewers, suggesting competent clinical oversight in many cases. However, clinical and direct-care inconsistencies are evident: some reports describe CNAs as slow to respond, poorly trained, or uncaring, and at least one safety incident (a resident rolling out of bed) was mentioned. These accounts indicate variability between unit-to-unit and staff-to-staff in bedside care and resident assistance.
Staffing, communication, and management: Staff-related comments are highly mixed. Multiple reviewers praise specific staff members as attentive, friendly, and quick to respond, and admissions staff are singled out as accessible 24/7. Conversely, other reviews describe ‘general staff’ as horrible, accuse staff of lying or disregarding doctors’ orders, and report uneducated or poorly trained employees and language barriers that impede care. Medication scheduling problems were reported, pointing to potential systemic workflow or communication failures. Phone-access difficulties and inconsistent response times to call bells also surfaced. Taken together, these patterns suggest the facility may have strengths in leadership, admissions, and therapy teams but inconsistent training, oversight, and communication among front-line caregivers.
Facilities and amenities: The physical plant is consistently praised. Multiple reviewers call the facility clean, updated, and hotel-like, citing private rooms, large TVs, and hotel-style touches such as professionally folded towels. Reviewers frequently mention a pleasant, luxury vibe and refreshing smells. These consistent compliments suggest that the facility invests in aesthetics, cleanliness, and comfort, which is a notable positive for residents and families.
Dining and food service: Dining impressions are sharply divided. Several reviews describe the food as outstanding or restaurant-quality (4-star), while others report burned, canned, poorly prepared, or inedible meals. Some families note meals served were not what was ordered, and there are reports of missing dining items such as silverware, butter, salt, pepper, and straws. This inconsistency implies variability in kitchen performance and food-service logistics: some shifts or teams produce high-quality meals, while others fall short. Food-service reliability (correct orders, presence of necessary items, and consistent preparation standards) appears to be an area needing attention.
Safety, daily assistance, and activities: Beyond the single explicit safety incident, reviewers raised concerns about long waits for assistance for residents who are weak and dependent, as well as phone access problems that can hinder communication. COVID-related limits on activities and dining were mentioned, which may explain reduced programming or communal dining but also contributes to decreased opportunities and satisfaction for some residents. Families noted responsiveness in some instances but variable staffing coverage and timeliness in others.
Patterns and recommendations implied by reviews: The overall pattern is one of a facility with strong rehabilitation capabilities, high-end amenities, and pockets of excellent service, juxtaposed with inconsistent caregiving, food-service reliability, and operational details. Reviews suggest management should prioritize consistency in front-line staffing through training, supervision, and language support; tighten medication scheduling and administration protocols; standardize food-service quality and order accuracy; and address supply/provisioning procedures so basic dining items are reliably available. Improving response times for CNAs and call systems, and investigating the safety incident(s) described, would address the most serious concerns noted by families.
Bottom line: If you value a modern, rehab-focused environment with strong therapy services and hotel-like amenities, Advanced Health Care Of Summerlin has clear strengths. However, reviewers warn that experiences can vary widely depending on staff on duty and specific service areas; families should weigh the facility’s rehab and environmental advantages against reported inconsistencies in caregiving, medication handling, and food service. Prospective residents and families would be wise to ask targeted questions about CNA staffing ratios and training, medication protocols, food-quality controls, and recent safety/quality metrics during tours or admissions conversations.
