Feedback about Soldiers and Sailors Memorial Hospital - ECU is sharply mixed. Several family members and one rehab patient describe recurring concerns with day-to-day care, while other families praise staff as caring and say their loved ones are in good hands. One family described receiving consistently positive care for a highly disabled resident over more than two years, though that reviewer also noted staffing shortages.
The most consistent concerns involve staffing levels and responsiveness. Reviewers describe delays in call-bell responses and assistance with routine needs, including toileting and personal care. Some also report lapses in incontinence care, hydration support, room and bedding cleanliness, and attention to residents who spend extended periods in their rooms. One family described repeated falls, and another reviewer raised concerns about pain control and limited daily rehabilitation therapy. These are individual accounts and are not independently verified by the reviews.
Views of staff and management vary considerably. Positive comments describe nurses, aides, and other professionals as compassionate and attentive. In contrast, several accounts criticize staff communication and conduct, as well as the handling of family concerns. Reviewers also question whether managers respond effectively to complaints or provide sufficient supervision and accountability. One reviewer raised end-of-life care concerns involving several family members; the comments do not establish causation.
Dining feedback is limited, but one rehab patient said meal choices were restricted. The reviews provide little information about food quality, organized activities, or amenities and the overall condition of the building beyond concerns about residentsโ rooms and bedding. One reviewer also questioned billing and charges. Overall, the comments point to a need for more consistent staffing, timely assistance, clearer communication, and reliable care routines, alongside positive experiences with individual staff members.








