Soldiers and Sailors Memorial Hospital - ECU

    418 N Main St, Penn Yan, NY 14527
    • Skilled Nursing
    2.1ยท15 reviews

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    2.13ยท(15)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      1.8
    • Staff

      2.0
    • Meals

      1.0
    • Amenities

      2.1
    • Value

      1.0

    Pros

    • Compassionate, attentive nurses, aides, and other staff
    • Strong family confidence in care for some residents
    • Staff members described as genuinely committed to residents

    Cons

    • Staffing constraints and inconsistent staff supervision
    • Delayed responses to call bells and resident requests
    • Inconsistent personal-care, incontinence-care, and hydration support
    • Room and bedding cleanliness concerns
    • Weak communication and complaint-resolution practices
    • Concerns about staff communication tone and professional conduct
    • Gaps in clinical monitoring, pain management, and escalation of medical needs
    • Limited rehabilitation therapy and resident engagement
    • Limited resident choice in meal selection
    • Billing transparency concerns

    Summary of reviews

    Feedback about Soldiers and Sailors Memorial Hospital - ECU is sharply mixed. Several family members and one rehab patient describe recurring concerns with day-to-day care, while other families praise staff as caring and say their loved ones are in good hands. One family described receiving consistently positive care for a highly disabled resident over more than two years, though that reviewer also noted staffing shortages.

    The most consistent concerns involve staffing levels and responsiveness. Reviewers describe delays in call-bell responses and assistance with routine needs, including toileting and personal care. Some also report lapses in incontinence care, hydration support, room and bedding cleanliness, and attention to residents who spend extended periods in their rooms. One family described repeated falls, and another reviewer raised concerns about pain control and limited daily rehabilitation therapy. These are individual accounts and are not independently verified by the reviews.

    Views of staff and management vary considerably. Positive comments describe nurses, aides, and other professionals as compassionate and attentive. In contrast, several accounts criticize staff communication and conduct, as well as the handling of family concerns. Reviewers also question whether managers respond effectively to complaints or provide sufficient supervision and accountability. One reviewer raised end-of-life care concerns involving several family members; the comments do not establish causation.

    Dining feedback is limited, but one rehab patient said meal choices were restricted. The reviews provide little information about food quality, organized activities, or amenities and the overall condition of the building beyond concerns about residentsโ€™ rooms and bedding. One reviewer also questioned billing and charges. Overall, the comments point to a need for more consistent staffing, timely assistance, clearer communication, and reliable care routines, alongside positive experiences with individual staff members.

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    Medicare Ratings

    1ยท/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Soldiers and Sailors Memorial Hospital - ECU is located at 418 N Main St, Penn Yan, NY, 14527.

    About Soldiers and Sailors Memorial Hospital - ECU

    Soldiers And Sailors Memorial Hospital - ECU sits on the northern edge of Penn Yan and has been there since 1924, and it honors local people who served in World War I, so it's got a bit of history to it, and folks in town know it for essential health services for all ages, with a special focus on care for seniors needing skilled nursing, plus the structure's seen recent updates so patients and residents get care in a modern, comfortable environment that's clean and open. The facility includes a 25-bed general acute care hospital along with a 152-bed Extended Care Unit (ECU), so those who need emergency help, outpatient procedures, short-term rehab, or longer-term nursing all get looked after, and it's nice how nurses and staff keep the place focused on personalized, patient-centered care even though nurse turnover rates have been higher than the state average. The ECU offers support with activities of daily living such as bathing, dressing, transfers, and medication management, all while keeping an eye out day and night, with a skilled nurse on hand up to 16 hours a day and 24-hour call coverage, so families can rest a bit easier knowing there's always supervision.

    Seniors and other patients get to enjoy many onsite activities like movie nights, art and music programs, and resident-run events, since the staff understands how important staying engaged can be, with spaces like an arts room, game room, library, spa, and a movie theater all part of the facility, plus outdoor walking paths, gardens, and community-sponsored outdoor programs bring a bit of fresh air and help folks with mobility and mood. There are dining services with chef-prepared meals available throughout the day, special diet options for diabetes or allergies, and a dining room with restaurant-style seating, so food feels like home, and there's a wellness room, plus family support services for visitors, and transportation and parking are available to make coming and going easier. Residents have private bathrooms, air conditioning, furnished rooms, kitchenettes, cable TV, phones, and high-speed internet, which can make their stay comfortable, especially when recovering from accidents, hospital stays, or surgery.

    The Swing Bed Program helps those needing to recover after hospital care before returning home, and there's a medical-telemetry unit for heart monitoring, so people who need a bit more care after surgery or an acute illness can stay in the same room as before without a lot of moving around, which really helps frail or older patients. Outpatient and emergency services, diagnostic imaging, lab work, and surgery all happen in the main hospital, making the transition between care settings smooth, and the place accepts most health insurance including Medicare and Medicaid. The facility is non-profit, which means it's not run to make money off its residents, and they've provided care for a long time, building a good local reputation, though recent inspection reports have noted some issues, like deficiencies related to bed rails, mattresses, and helping residents keep or improve their mobility, so families might want to ask about those concerns and how the team's addressing them.

    The ECU keeps everything clean with housekeeping and laundry, offers a concierge for daily needs, and runs an efficient charting system to keep resident care well-organized, making sure information is shared properly among staff. Visiting hours happen daily from 9 a.m. to 7 p.m., and the staff tries to make the environment welcoming, with plenty of activities scheduled and amenities to support both the health and comfort of patients and families. Overall, Soldiers And Sailors Memorial Hospital - ECU blends modern medical care with community traditions, providing a range of services for those who need both clinical treatment and daily life support in a place that tries to be inviting and respectful, even though there's always a bit of room for improvement, just like in any long-running facility.

    People often ask...

    Soldiers and Sailors Memorial Hospital - ECU offers skilled nursing.

    The full address for this community is 418 N Main St, Penn Yan, NY 14527.

    No, Soldiers and Sailors Memorial Hospital - ECU does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Soldiers and Sailors Memorial Hospital - ECU. The information above has not been verified or approved by the owner or operator. For exact information, please contact Soldiers and Sailors Memorial Hospital - ECU directly. There is no cost for this service. We are compensated by the community you select.

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