I've been very pleased with this home-like, welcoming community - the staff are friendly, family-oriented and genuinely caring, always going the extra mile. Personal care is outstanding, activities are above and beyond, families are welcomed, and I highly recommend it.
Current/former resident
Jul 2026
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Telephone
Wifi
Common areas
Beauty salon
Dining room
Garden
Outdoor space
Small library
Community services
Move-in coordination
Activities
Community-sponsored activities
Resident-run activities
Scheduled daily activities
Reviews
4.33·(12)
Overall rating
5
4
3
2
1
Care
4.0
Staff
3.4
Meals
4.3
Amenities
4.3
Value
4.3
Pros
Clean, well-maintained environment
Welcoming, home-like atmosphere
Dedicated and compassionate nursing staff
Friendly support staff
Engaging, resident-centered activities program
Personalized, attentive personal care
Family-friendly visitation and communication
High CMS five-star quality rating
Cons
Inconsistent clinical responsiveness and care continuity
Medication and appointment coordination lapses
Staff conduct and communication tone
Management and leadership instability
Inconsistent family engagement and conflict-resolution processes
Inconsistent housekeeping and sanitation practices
Allegations of serious leadership conduct and regulatory concerns
Summary of reviews
Reviews of Richardton Health Center present a polarized picture: many families and commenters praise a home-like, well-maintained facility with engaged staff and a broad activities program, while other accounts raise substantial operational and leadership concerns. The facility’s CMS five-star rating and repeated praise for individualized, attentive personal care are consistent positive themes. Multiple descriptions emphasize a welcoming atmosphere, friendly support staff, and an activities program that families consider inclusive and tailored to residents’ interests.
Care quality appears to vary by shift and by unit. Positive comments describe staff who go beyond routine duties and provide strong hands-on personal care. At the same time, several accounts describe inconsistent clinical responsiveness, missed appointments, and lapses in coordination of medications and outpatient visits. These patterns suggest variability in care continuity and scheduling processes that prospective families should evaluate during a visit and by reviewing facility staffing and incident-response procedures.
Staff culture is described in largely favorable terms by many reviewers—compassionate nursing staff and friendly aides—but there are also concerns about communication tone and conduct in some interactions with residents and family members. There are also allegations involving a member of leadership and concerns following a resident’s death; these are serious individual claims that reviewers cited and that warrant review of inspection records and complaint histories. Families should ask the facility how it investigates conduct complaints, documents outcomes, and communicates findings to families.
Facilities and activities are commonly praised: reviewers note an inviting, home-like interior and an activities program characterized as ‘above and beyond.’ Specific praise centers on social engagement and individualized programming. Comments about dining were infrequent; prospective residents should sample meals and inquire about menu variety and therapeutic diet accommodations during a tour. Housekeeping and sanitation were described positively by many, but other accounts indicate variability in cleanliness practices in some areas, suggesting inconsistent housekeeping protocols.
Management and family relations are a notable area of divergence. Positive reviewers point to staff accessibility and family inclusion, whereas critical accounts describe conflicts with leadership, perceived mismanagement, and weaknesses in grievance resolution. Taken together, the pattern indicates a facility with strong frontline caregivers and engaging programming but with operational and leadership inconsistencies that can affect family experience and clinical reliability.
Recommendations for prospective residents and families: tour multiple units and observe different shifts, ask for staffing ratios and recent state inspection reports, request documentation of incident-response and complaint-resolution processes, review how the facility coordinates external appointments and medications, and speak with current families about communication practices. These steps can help clarify whether the facility’s strengths align with a prospective resident’s needs and whether the leadership addresses the types of concerns raised in critical reviews.
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Medicare Ratings
5·/ 5
Overall
Health Inspection
Staffing
Quality Measures
Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov
Location
Richardton Health Center Inc is located at 8885 ND-10, Richardton, ND, 58652.
About Richardton Health Center Inc
Richardton Health Center Inc has 29 nursing facility beds and provides skilled nursing home services for people who need nursing care, including those who are very frail or need help with daily living. The facility is Medicare and Medicaid certified for skilled nursing, and there's short-term rehabilitation for folks needing help to recover between hospital and home. Adult day care and basic care services are offered along with some assisted living beds. You'll find both private and semi-private rooms. The center offers outpatient rehab, restorative therapy, cardiac rehab, physical therapy, occupational therapy, and speech therapy. Respite care is available for those who need temporary stays. A professional staff works to create a comfortable place, and there's a focus on keeping an engaging environment with a mix of outdoor and indoor activities for residents. Mandy Robinson is the administrator, and Carole Palmer helps with emergency preparedness. Staff offer daily personal care with the aim of dignity and respect, and the facility tries to build relationships and improve lives. Richardton Health Center Inc earned the 2023 National Quality Award from the American Health Care Association, and staff aim to give quality personal care every day.
People often ask...
Richardton Health Center Inc offers skilled nursing.
The full address for this community is 8885 ND-10, Richardton, ND 58652.
No, Richardton Health Center Inc does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In North Dakota, Health & Human Services' Health Facilities unit licenses care facilities and publishes the health and life-safety deficiencies found during inspections.
License number
SNF-richardton-health-center-richardton
Facility type
Skilled Nursing Facility
Inspection Reports
32
Reports
9
Type A Citations
0
Type B Citations
0
Complaints
15
Years
17 Dec 2025Inspection
17 Dec 2025Inspection
Found deficiencies in resident assessment accuracy and in handling of controlled medications and emergency drug kits.
§483.20(g)(h)(i)(j)Accuracy of Assessments
§483.45(a)(b)(1)-(3)Pharmacy Services
16 Dec 2025Life Safety
16 Dec 2025Life Safety
Identified failure to maintain the automatic sprinkler system in a reliable operating condition due to missing quarterly flow tests; no documentation of quarterly flow tests was found in the past year.
NFPA 25Sprinkler System Maintenance and Testing
28 Oct 2024Life Safety
28 Oct 2024Life Safety
Found that fire drills were not conducted as required. Records showed no AM shift drill in the first quarter of the past year.
NFPA 101 Fire Drills; NFPA 19.7.1.4-19.7.1.7Fire drills not conducted as required
23 Oct 2024Inspection
23 Oct 2024Inspection
Found deficiencies in care and infection prevention practices, including improper positioning during hydration and failure to follow enhanced barrier precautions during a dressing change.
CFR 483.25Quality of care
CFR 483.80Infection Prevention & Control
13 Dec 2023Inspection
13 Dec 2023Inspection
Identified deficiencies in updating care plans after medication changes, maintaining accurate controlled-substance records, and storing medications properly.
42 CFR 483.21(b)(2)Care Plan Timing and Revision
42 CFR 483.45(a)-(c)Pharmacy Services
42 CFR 483.45(g)-(h)Label/Store Drugs and Biologicals
13 Nov 2023Life Safety
13 Nov 2023Life Safety
Found no deficiencies related to emergency preparedness or life safety standards.
08 Nov 2023Inspection
08 Nov 2023Inspection
Found multiple regulatory deficiencies related to medication storage, bed hold notices, care plans, pain management, and hospice documentation.
Type A33-07-03.2-18,7bExternal use medications storage
Type A§483.15(d)Bed-hold and transfer notices
Type A§483.21(b)(3)(i)Care plans and standards of care
Type A§483.25(k)Pain management
Type A§483.70(o)(4)Hospice services documentation
03 Jan 2023Life Safety
03 Jan 2023Life Safety
Found no deficiencies. Compliance with life safety and emergency preparedness standards was confirmed.
19 Oct 2021Life Safety
19 Oct 2021Life Safety
Identified that fire drills were not conducted on the second shift during the fourth quarter of 2020. The deficiency affected one drill in the past year.
—Fire drills
05 Oct 2021Inspection
05 Oct 2021Inspection
Confirmed compliance with applicable regulations after review; no deficiencies were cited.
17 Mar 2020Inspection
17 Mar 2020Inspection
Found no deficiencies related to infection control.
15 Jan 2020Inspection
15 Jan 2020Inspection
Found deficiencies in insulin pen administration and hand hygiene practices.
CFR 483.21(b)(3)(i)Comprehensive Care Plans
CFR 483.80(a)Infection Prevention & Control
07 Oct 2019Life Safety
07 Oct 2019Life Safety
Found deficiencies in emergency preparedness, emergency lighting, and sprinkler system maintenance/testing that affected the entire facility.
CFR 483.73(a)Emergency Preparedness
NFPA 101 Emergency LightingEmergency Lighting
NFPA 25Sprinkler System - Maintenance and Testing
06 Dec 2018Inspection
06 Dec 2018Inspection
Identified widespread deficiencies in resident care and facility processes, including self-administration of medications, assessments, care planning, staffing, infection control, nutrition, and immunizations.
42 CFR 483.10(c)(7)The right to self-administer medications
42 CFR 483.10(g)(10)-(11)Right to survey results/advocate agency info
42 CFR 483.20(g)Accuracy of Assessments
42 CFR 483.20(e)(1)-(2)Coordination of PASARR and Assessments
42 CFR 483.21(b)Develop/Implement Comprehensive Care Plan
42 CFR 483.21(b)(2)(i)-(iii)Care Plan Timing and Revision
42 CFR 483.25Quality of Care
42 CFR 483.25(d)Free of Accident Hazards/Supervision/Devices
42 CFR 483.25(g)Nutrition/Hydration Status Maintenance
42 CFR 483.80(d)Influenza and Pneumococcal Immunizations
24 Oct 2018Life Safety
24 Oct 2018Life Safety
Identified a deficiency in fire alarm maintenance: the digital alarm communicator receiver was not tested monthly.
NFPA 70; NFPA 72; 9.6.1.3; 9.6.1.5; 19.3.4.1Fire Alarm System - Testing and Maintenance
11 Jan 2018Inspection
11 Jan 2018Inspection
Found multiple deficiencies across advance directives, care planning, clinical care, medication management, and emergency equipment, indicating care did not consistently meet required standards.
Identified fire-safety deficiencies, including incomplete fire alarm testing documentation, missing smoke detector sensitivity testing, and inadequate sprinkler system maintenance.
NFPA 70; NFPA 72; 42 CFR 483.70(a)(b); 9.6.1.3; 9.6.1.5Fire Alarm System - Testing and Maintenance
NFPA 25; 9.7.5; 9.7.7; 9.7.8; NFPA 25 8.3; 8.3.1; 13.2.7.1; 13.3.2.1.1Sprinkler System - Maintenance and Testing
02 Feb 2017Inspection
02 Feb 2017Inspection
Identified numerous deficiencies across resident care, records confidentiality, transfer/discharge notices, bed holds, assessments, care plans, medication management, infection control, and QA processes during a dated survey.
483.10(g)(14)NOTIFY OF CHANGES (INJURY/DECLINE/ROOM, ETC)
483.10(h)(1)(3)(i); 483.70(i)(2)Personal Privacy/Confidentiality of Records
483.15(c)(3)-(6)(8)NOTICE REQUIREMENTS BEFORE TRANSFER/DISCHARGE
483.15(d)(1)-(3)NOTICE OF BED-HOLD POLICY BEFORE/UPON TRANSFER
483.20(g)-(j)COMPREHENSIVE ASSESSMENT AFTER SIGNIFICANT CHANGE
483.20(d)(3), 483.10(k)(2)RIGHT TO PARTICIPATE PLANNING CARE-REVISE CP
483.20(k)(3)(i)SERVICES PROVIDED MEET PROFESSIONAL STANDARDS
483.25PROVIDE CARE/SERVICES FOR HIGHEST WELL BEING
—RESTORE BLADDER
483.65INFECTION CONTROL, PREVENT SPREAD, LINENS
15 Dec 2015Life Safety
15 Dec 2015Life Safety
Identified a deficiency where a hazardous area door was not equipped with a self-closing device in a fully sprinklered occupancy. The deficient area was the Kitchen Storage Room, which stored combustible materials.
NFPA 101 Life Safety Code 19.3.2.1Hazardous areas doors must be self-closing/automatic latching
01 Apr 2015Inspection
01 Apr 2015Inspection
Identified deficiencies in timely notification of injuries, investigation of incidents, and documentation. Violations cited across multiple areas of resident care and safety.
—Notification of injuries to physician and family
—Investigation and notification of alleged violations
—Documentation prior to MDS completion
—Quality Assurance activities
—Provision of care and adherence to care plan
24 Nov 2014Life Safety
24 Nov 2014Life Safety
Investigated fire safety deficiencies; found sprinkler installation not per NFPA 13 and fire drills not conducted as required.
NFPA 13, Standard for the Installation of Sprinkler SystemsSprinkler system installation
NFPA 101 Life Safety CodeFire drills (NFPA 101 Life Safety Code)
21 Apr 2014Inspection
21 Apr 2014Inspection
Investigated findings identified multiple deficiencies in care and oversight, including fall reporting and notification, documentation and management of resident mobility, hydration, and infection control.
Type A483.25(e)(2)Fall reporting and notification
Type A483.25(i)Hydration and mobility care
Type A—Care planning and medical-record coordination
Type A483.65Infection control program
06 Feb 2014Inspection
06 Feb 2014Inspection
Investigated deficiencies related to failures to notify families and physicians about hospital admissions and changes in resident status, and issues with privacy and record-keeping.
—Notification of physician/family of hospital admission or changes in status
—Documentation of health status and observations
—Mistreatment/Neglect of residents and misappropriation of resident property
02 Dec 2013Life Safety
02 Dec 2013Life Safety
Found no deficiencies. The page provides initial comments and background information related to the survey.
31 Jan 2013Inspection
31 Jan 2013Inspection
Identified deficiencies in resident assessments, care planning, and safety practices, including incomplete use of assessment data to guide plans and unsafe swallowing management and environment hazards.
—Comprehensive Care Plan (RAI/CAA) documentation
—Care planning and regular update of assessments
—Swallowing safety and easing difficulties
—Free of accident hazards/supervision/devices
27 Nov 2012Life Safety
27 Nov 2012Life Safety
Identified noncompliance with sprinkler system standards; ordinary-temperature sprinklers were not installed throughout the building, with several locations lacking proper sprinklers or documentation for exceptions.
NFPA 13 Section 5-3.1.4.1Ordinary-temperature-rated sprinklers throughout building
23 Feb 2012Inspection
23 Feb 2012Inspection
Found deficiencies in medication management, including lack of a SAM assessment for Resident #6, medications left at bedside without proper oversight, and incomplete staff competency verification and registry documentation.
—Medication self-administration and SAM assessment; oversight of medication administration
—SAM assessment missing; policy on self-administration
Investigated and found noncompliance with emergency power supply requirements; the EPSS lacked required components and a remote alarm.
NFPA 110, Standard for Emergency and Standby Power SystemsEmergency power supply system not maintained with required components
20 Apr 2011Inspection
20 Apr 2011Inspection
Observed unsafe transfer practices and lack of proper safety equipment during resident transfers, including a non-staff member assisting with transfers and missing foot pedals for a wheelchair resident.
—Safety in resident environment; free from accident hazards
04 Jan 2011Life Safety
04 Jan 2011Life Safety
Identified multiple life-safety and construction deficiencies, including fire-rating and damper issues, corridor and stairwell integrity problems, and absence of a written smoking policy.
NFPA 101 LIFE SAFETY CODE STANDARDFire-rated assembly and dampers in lower level areas
NFPA 101 LIFE SAFETY CODE STANDARDFire-rating/sealing of rooms
NFPA 101 LIFE SAFETY CODE STANDARDFire dampers and penetrations – corrective actions
NFPA 101 LIFE SAFETY CODE STANDARDExit facilities and corridor construction
NFPA 101 LIFE SAFETY CODE STANDARDWritten smoking policy
NFPA 101 LIFE SAFETY CODE STANDARDGenerator and related systems inspections
NFPA 101 LIFE SAFETY CODE STANDARDFuel storage and electrical/generator safety
NFPA 101 LIFE SAFETY CODE STANDARDAisles, corridors and other egress areas – general safety
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Richardton Health Center Inc. The information above has not been verified or approved by the owner or operator. For exact information, please contact Richardton Health Center Inc directly. There is no cost for this service. We are compensated by the community you select.
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