Park Senior Villas - Goodyear

    4211 N Pebble Creek Pkwy, Goodyear, AZ 85395
    • Assisted Living
    • Memory Care

    Caring staff and home-like care

    I toured Park Senior Villas and was very pleased with the genuinely caring, attentive staff who made the move-in smooth and welcoming. The small villa-style homes and secure memory-care feel home-like - spacious, updated rooms, lovely landscaped courtyard, and plenty of social activities. The on-site chef, diet-specific meals, snacks, and a full activities calendar kept my loved one engaged and well fed. Management and caregivers were responsive and compassionate, giving our family real peace of mind; I recommend a tour.

    Loved one of resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Hospice waiver
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Telephone
    • Wifi

    Memory care community services

    • Dementia waiver
    • Mild cognitive impairment
    • Specialized memory care programming

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    Reviews

    4.27·(62)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.1
    • Staff

      4.2
    • Meals

      4.0
    • Amenities

      4.3
    • Value

      1.4

    Pros

    • Compassionate, attentive caregiving staff
    • Small villa-style, home-like living units
    • Engaging, varied activities and events
    • Well-maintained landscaped courtyard and outdoor spaces
    • Secure memory-care area
    • On-site chef with diet-specific meal options
    • Salon, gym, theater, and specialty amenity rooms
    • Responsive maintenance and facility upkeep
    • Personalized family communication and care coordination
    • Strong activities leadership and event programming
    • Spacious private rooms and communal dining areas
    • Smooth move-in and admissions support
    • Pet-friendly visitation and family inclusion
    • Community-focused social atmosphere

    Cons

    • Inconsistent staffing levels and night-shift coverage
    • Variability in cleanliness and sanitation standards across units
    • Gaps in medication-administration controls
    • Inconsistent meal quality and limited evening options
    • Management and leadership instability
    • Licensing and regulatory-compliance concerns
    • Inconsistent room maintenance (lighting and HVAC controls)
    • Perceived high cost relative to value
    • Variable staff morale and supervision
    • Restricted outdoor access for certain secured units

    Summary of reviews

    Park Senior Villas — Goodyear presents a mixed but distinctive profile. Many families praise a small-villa model that creates a home-like atmosphere: ten-resident villas with private bedrooms, shared kitchen and dining areas, and a central landscaped courtyard. Across numerous accounts the community's physical campus and grounds are described as attractive and well-maintained, with amenities such as a salon, gym, theater, game room, and a variety of specialty rooms that support social interaction and recreational programming.

    Care and staffing elicit polarized assessments. A substantial number of reviewers highlight compassionate, attentive caregivers and named clinical leaders who are viewed as hands-on and responsive; these comments emphasize individualized attention, proactive family communication, and successful clinical outcomes for some residents. Conversely, there are consistent operational concerns involving inconsistent staffing levels (especially overnight coverage), variable staff morale, and occasional lapses in supervision. These patterns are described as producing variability in day-to-day resident oversight and experience across different shifts and villas.

    Clinical operations and safety areas show both strengths and weaknesses. Praise for an engaged activities team and a secure memory-care environment is common; the activities program is frequently described as robust, with arts, music, social events, classes, and family-inclusive celebrations. At the same time, reviewers describe gaps in medication-administration practices, inconsistent sanitation and housekeeping standards in some units, and specific room-maintenance issues such as lighting and HVAC-control problems. There are also references to licensing and regulatory issues and at least one mention of state citations; these constitute serious items that families should verify through official inspection records.

    Dining and nutrition are another mixed area. The presence of an on-site chef and accommodations for diet-specific needs are positive attributes, and many residents and families report enjoyable meals and social dining experiences. Other accounts note inconsistent meal quality and limited dinner options at times (for example minimal evening choices), indicating variability in food-service consistency that prospective residents should confirm during a tour and meal sampling.

    Management and leadership history is a clear theme. Several families describe a leadership turnover that preceded noticeable improvements in professionalism, staffing changes, and activity programming; named administrators and nursing leaders receive praise for hands-on oversight. At the same time, other accounts describe prior or ongoing management instability, concerns about supervision, and questions about licensure and compliance. These competing signals suggest that the facility's performance may be sensitive to current leadership and staffing stability.

    Notable patterns for a prospective resident or family: the community offers a welcoming, social, villa-based environment with substantive amenities and an active activities program that many families value highly. However, experiences appear variable by villa and shift, with operational weaknesses in staffing consistency, sanitation standards, medication processes, and occasional maintenance issues. Given the reported polarization — both strong endorsements and serious concerns including allegations that merit regulatory verification — an in-person visit that includes a full tour during meal time, conversations with current staff and leadership, review of recent inspection reports, and questions about night staffing and medication protocols is recommended before making a placement decision.

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    Location

    Map showing location of Park Senior Villas - Goodyear

    Park Senior Villas - Goodyear is located at 4211 N Pebble Creek Pkwy, Goodyear, AZ, 85395.

    About Park Senior Villas - Goodyear

    Pathways Assisted Living & Memory Care offers comprehensive and specialized senior care designed specifically for individuals living with Alzheimer's disease, dementia, or other memory-related conditions. The community is purpose-built with memory care in mind, featuring a secured environment that prioritizes resident safety and comfort. The facility utilizes advanced technology, such as resident bracelets that alert staff if someone attempts to leave the community, ensuring that those at risk of wandering are protected without compromising their sense of independence.

    Residents of Pathways Assisted Living & Memory Care benefit from around-the-clock supervision and support from a compassionate and dedicated staff. The team is experienced in helping residents manage activities of daily living, such as grooming, toileting, medication management, nutrition, hygiene, and mobility. Levels of care are tailored to each individual’s needs, whether they require light cueing and supervision or more intensive, hands-on assistance. For those with increased care requirements, staff can provide total care with most or all activities of daily living, including complex nursing needs and behavioral management.

    Pathways Assisted Living & Memory Care is equipped to assist residents with a variety of medical and behavioral complexities. For individuals who are physically aggressive, exhibit unusual or difficult behaviors, or are an elopement risk, staff are trained to support and manage these challenges sensitively. The secured memory care area allows residents with behavioral or wandering tendencies to live in a comforting and safe environment specifically designed for their needs. The community can also accommodate residents who need varying degrees of transfer assistance, ranging from standby help to full support with two-person or mechanical lift transfers.

    In addition to medical and personal care, Pathways Assisted Living & Memory Care enhances residents’ quality of life through meaningful activities that keep seniors engaged, active, and involved in a social setting. Activities are thoughtfully planned to be suitable for those living with memory loss, fostering both cognitive stimulation and emotional well-being. Devotional services are available for those who wish to participate, offering spiritual support and a sense of community.

    Pathways Assisted Living & Memory Care welcomes residents who have pets, allowing them to keep a dog or cat as companions. Pet care support is provided, helping residents maintain the important bond with their animals. The community provides a warm, home-like atmosphere where residents can receive increasing levels of care without having to move as their needs change. Additional amenities include transportation services, the option for smoking, and well-balanced meals—ensuring comfort and convenience for residents. Rooms include options such as Memory Care Studios and Semi-Private accommodations, with pricing structured according to the level of care required, making personalized care accessible for a range of needs.

    With its commitment to personalized support, robust safety features, and a nurturing environment, Pathways Assisted Living & Memory Care strives to provide families and residents with peace of mind, dignity, and the highest standard of care throughout their journey.

    People often ask...

    Park Senior Villas - Goodyear offers competitive pricing, with rates starting at a cost of $4,031 per month.

    Park Senior Villas - Goodyear offers assisted living and memory care.

    There are 5 photos of Park Senior Villas - Goodyear on Mirador.

    The full address for this community is 4211 N Pebble Creek Pkwy, Goodyear, AZ 85395.

    No, Park Senior Villas - Goodyear does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In Arizona, the Department of Health Services licenses assisted living and long-term care facilities through AZ Care Check, running compliance inspections and investigating complaints.

    License number001cs00000WoDjTAAV
    StatusActive
    Facility typeAssisted Living Center
    License classActive
    Capacity60 residents
    LicenseePATHWAYS ASSISTED LIVING & MEMORY CARE, LLC
    EffectiveApril 19th, 2018
    ExpiresMarch 31st, 2027
    View the official license record

    Inspection Reports

    53

    Reports

    85

    Citations

    45

    Complaints

    3

    Years

    26 May 2026Complaint
    Found no deficiencies.
    04 May 2026Complaint
    Found no deficiencies.
    28 Apr 2026Inspection
    Identified that a resident's written service plan was not signed and dated by the resident or the resident's representative for one of two residents sampled.
    • R9-10-808.A.5.aR9-10-808.A.5.a. Service Plans A. Except as required in subsection (B), a manager shall ensure that a resident has a service plan that is established, documented, and implemented that: 5. When initially developed and when updated, is signed and dated by: a. The resident or resident’s representative;
    28 Apr 2026Complaint
    Verified no deficiencies were found.
    14 Apr 2026Complaint
    Found no deficiencies.
    14 Apr 2026Inspection
    Found no deficiencies. Compliance with requirements was confirmed.
    17 Mar 2026Complaint
    Found no deficiencies.
    11 Mar 2026Complaint
    Found no deficiencies.
    19 Nov 2025Complaint
    Found no deficiencies.
    19 Nov 2025Inspection
    Found no deficiencies.
    21 Oct 2025Complaint
    Found no deficiencies.
    30 Sept 2025Complaint
    Verified no deficiencies found in relation to the complaint.
    24 Sept 2025Complaint
    Found no deficiencies.
    18 Sept 2025Complaint
    Verified no deficiencies were found.
    17 Sept 2025Inspection
    Found no deficiencies.
    07 Jul 2025Complaint
    Found no deficiencies.
    30 Jun 2025Complaint
    Found no deficiencies.
    24 Jun 2025Complaint
    Found no deficiencies during the on-site investigation of the complaints.
    11 Jun 2025Complaint
    Verified no deficiencies were found during the on-site activity related to the complaint.
    30 Apr 2025Complaint
    Identified deficiencies in documenting accidents, emergencies, or injuries that require medical services. An incident on April 19, 2025 lacked an accident/injury report.
    • R9-10-818.D.2.a-fR9-10-818.D.2.a-f. Emergency and Safety Standards D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 2. Documents the following: a. The date and time of the accident, emerg
    07 Apr 2025Complaint
    Verified no deficiencies were found after on-site compliance review and investigation.
    07 Mar 2025Complaint
    Found no deficiencies.
    27 Feb 2025Complaint
    Identified deficiencies related to resident safety, infection control documentation, admission paperwork, and respectful treatment.
    • R9-10-803.C.1.gR9-10-803.C.1.g. Administration C. A manager shall ensure that policies and procedures are: 1. Established, documented, and implemented to protect the health and safety of a resident that: g. Cover how a caregiver will respond to a resident's sudden, intense, or out-of-control behavior to prevent ha
    • R9-10-807.A.1-2R9-10-807.A.1-2. Residency and Residency Agreements A. Except as provided in R9-10-808(B)(2), a manager shall ensure that a resident provides evidence of freedom from infectious tuberculosis: 1. Before or within seven calendar days after the resident's date of occupancy, and 2. As specified in R9-10
    • R9-10-807.B.1.a-bR9-10-807.B.1.a-b. Residency and Residency Agreements B. A manager shall ensure that before or at the time of acceptance of an individual, the individual submits documentation that is dated within 90 calendar days before the individual is accepted by an assisted living facility and: 1. If an individ
    • R9-10-810.B.1R9-10-810.B.1. Resident Rights B. A manager shall ensure that: 1. A resident is treated with dignity, respect, and consideration;
    • R9-10-810.B.2.iR9-10-810.B.2.i. Resident Rights B. A manager shall ensure that: 2. A resident is not subjected to: i. Restraint;
    27 Feb 2025Complaint
    Found missing CDC-approved TB screening documentation for a resident and reliance on an chest X-ray for TB status without CDC-recommended testing available for review.
    • R9-10-807.A.1-2R9-10-807.A.1-2. Residency and Residency Agreements A. Except as provided in R9-10-808(B)(2), a manager shall ensure that a resident provides evidence of freedom from infectious tuberculosis: 1. Before or within seven calendar days after the resident's date of occupancy, and 2. As specified in R9-10
    31 Jan 2025Complaint
    Identified two deficiencies: incomplete emergency responder information forms lacking HIPAA release and reason for request, and missing annual TB exposure risk assessment documentation.
    • A.R.S. § 36-420.04.A.1-936-420.04. Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document A. An assisted living center or assisted living home that contacts an emergency responder on behalf of a resident shall provide to the emergency responder a written document th
    • R9-10-113.A.2.dR9-10-113. Tuberculosis Screening A. If a health care institution is subject to the requirements of this Section, as specified in an Article in this Chapter, the health care institution's chief administrative officer shall ensure that the health care institution establishes, documents, and implement
    07 Jan 2025Complaint
    Verified no deficiencies were found in relation to the complaint.
    02 Jan 2025Complaint
    Identified that a staff member failed to ensure a resident was treated with dignity, respect, and consideration. Review showed an incident where water was thrown at a resident, and staff acknowledged the lack of dignity.
    • R9-10-810.B.1B. A manager shall ensure that: 1. A resident is treated with dignity, respect, and consideration;
    30 Dec 2024Complaint
    Found no deficiencies.
    26 Dec 2024Complaint
    Found no deficiencies.
    04 Nov 2024Complaint
    Identified deficiencies included missing, documented policies for responding to sudden, out-of-control resident behavior and missing TB screening documentation for a staff member.
    • R9-10-803.C.1.gC. A manager shall ensure that policies and procedures are: 1. Established, documented, and implemented to protect the health and safety of a resident that: g. Cover how a caregiver will respond to a resident's sudden, intense, or out-of-control behavior to prevent harm to the resident or another in
    • R9-10-806.A.8.a-bA. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculosis: a. On or before the date
    04 Nov 2024Complaint
    Found missing TB screening documentation for one staff member, with no evidence of initial TB testing or follow-up two-step testing available for review.
    • R9-10-806.A.8.a-bA. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculosis: a. On or before the date
    03 Sept 2024Complaint
    Identified deficiencies related to backup staffing policy and malfunctioning alert devices, creating risk to residents.
    • R9-10-806.B.3B. A manager of an assisted living home shall ensure that: 3. As part of the policies and procedures required in R9-10-803(C)(1)(h), a plan is established, documented, and implemented to ensure that the manager or a caregiver is available as back-up to provide assisted living services to a resident
    • R9-10-815.E.1E. A manager shall ensure that: 1. A bell, intercom, or other mechanical means to alert employees to a resident's needs or emergencies is available in a bedroom being used by a resident receiving directed care services; or
    11 Jul 2024Complaint
    Found no deficiencies.
    05 Jul 2024Inspection
    Identified violations of the settlement agreement terms and failure to cure all noted violations within the cure period. The deficiencies included several regulatory rule violations, including a lack of a signed service plan for a resident.
    • R9-10-803.A.9A. A governing authority shall: 9. Ensure compliance with A.R.S. § 36-411.
    • R9-10-806.A.8.a-bA. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculosis: a. On or before the date
    • R9-10-806.C.1.bC. A manager shall ensure that a personnel record for each employee or volunteer: 1. Includes: b. The individual's starting date of employment or volunteer service and, if applicable, the ending date; and
    • R9-10-808.A.4.b.iiiA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 4. Is reviewed and updated based on changes in the requirements in subsections (A)(3)(a) through (f): b. As follows: iii. At least once every three months for a resident receiving directe
    • R9-10-808.A.5.aA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 5. When initially developed and when updated, is signed and dated by: a. The resident or resident's representative;
    • R9-10-808.A.5.bA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 5. When initially developed and when updated, is signed and dated by: b. The manager;
    • R9-10-811.C.17C. A manager shall ensure that a resident's medical record contains: 17. Documentation of notification of the resident of the availability of vaccination for influenza and pneumonia, according to A.R.S. § 36-406(1)(d);
    • R9-10-816.D.1D. A manager shall ensure that: 1. A current drug reference guide is available for use by personnel members, and
    • R9-10-816.D.2D. A manager shall ensure that: 2. A current toxicology reference guide is available for use by personnel members.
    • R9-10-818.A.5.aA. A manager shall ensure that: 5. An evacuation drill for employees and residents: a. Is conducted at least once every six months; and
    09 May 2024Inspection
    Identified violations across staffing controls, medical records, and safety practices that did not meet the terms of a settlement agreement.
    • R9-10-803.A.9A. A governing authority shall: 9. Ensure compliance with A.R.S. § 36-411.
    • R9-10-806.A.8.a-bA. A manager shall ensure that: 8. A manager, a caregiver, and an assistant caregiver, or an employee or a volunteer who has or is expected to have more than eight hours per week of direct interaction with residents, provides evidence of freedom from infectious tuberculosis: a. On or before the date
    • R9-10-806.C.1.bC. A manager shall ensure that a personnel record for each employee or volunteer: 1. Includes: b. The individual's starting date of employment or volunteer service and, if applicable, the ending date; and
    • R9-10-808.A.4.b.iiiA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 4. Is reviewed and updated based on changes in the requirements in subsections (A)(3)(a) through (f): b. As follows: iii. At least once every three months for a resident receiving directe
    • R9-10-808.A.5.aA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 5. When initially developed and when updated, is signed and dated by: a. The resident or resident's representative;
    • R9-10-808.A.5.bA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 5. When initially developed and when updated, is signed and dated by: b. The manager;
    • R9-10-811.C.17C. A manager shall ensure that a resident's medical record contains: 17. Documentation of notification of the resident of the availability of vaccination for influenza and pneumonia, according to A.R.S. § 36-406(1)(d);
    • R9-10-816.D.1D. A manager shall ensure that: 1. A current drug reference guide is available for use by personnel members, and
    • R9-10-816.D.2D. A manager shall ensure that: 2. A current toxicology reference guide is available for use by personnel members.
    • R9-10-818.A.5.aA. A manager shall ensure that: 5. An evacuation drill for employees and residents: a. Is conducted at least once every six months; and
    03 May 2024Complaint
    Found two deficiencies: one involved an employee with an expired fingerprint clearance card and no proof of renewal. The second involved a caregiver lacking current first aid and CPR training documentation.
    • R9-10-803.A.9A. A governing authority shall: 9. Ensure compliance with A.R.S. § 36-411.
    • R9-10-806.A.10A. A manager shall ensure that: 10. Before providing assisted living services to a resident, a manager or caregiver provides current documentation of first aid training and cardiopulmonary resuscitation training certification specific to adults.
    30 Apr 2024Inspection
    Observed several deficiencies including an expired fingerprint clearance card for one staff member, failure to keep directed-care service plans updated, and unsafe storage of garbage and toxic materials.
    • R9-10-803.A.9A. A governing authority shall: 9. Ensure compliance with A.R.S. § 36-411.
    • R9-10-808.A.4.b.iiiA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 4. Is reviewed and updated based on changes in the requirements in subsections (A)(3)(a) through (f): b. As follows: iii. At least once every three months for a resident receiving directe
    • R9-10-819.A.3.aA. A manager shall ensure that: 3. Garbage and refuse are: a. Stored in covered containers lined with plastic bags, and
    • R9-10-819.A.11A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to residents;
    25 Mar 2024Complaint
    Identified that two residents' written service plans were not reviewed and updated at least every three months. No updated service plans for these residents were available for review at the time.
    • R9-10-808.A.4.b.iiiA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 4. Is reviewed and updated based on changes in the requirements in subsections (A)(3)(a) through (f): b. As follows: iii. At least once every three months for a resident receiving directe
    25 Mar 2024Complaint
    Identified deficiencies: a resident's written service plan was not reviewed or updated at least every three months, and a medication cart was left unlocked in a common area.
    • R9-10-808.A.4.b.iiiA. Except as required in subsection (B), a manager shall ensure that a resident has a written service plan that: 4. Is reviewed and updated based on changes in the requirements in subsections (A)(3)(a) through (f): b. As follows: iii. At least once every three months for a resident receiving directe
    • R9-10-816.F.1F. When medication is stored by an assisted living facility, a manager shall ensure that: 1. Medication is stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage;
    13 Feb 2024Complaint
    Found that a personnel record lacked current CPR and first aid training documentation for a caregiver, with certifications expired.
    • R9-10-806.C.1.c.vii-viiiC. A manager shall ensure that a personnel record for each employee or volunteer: 1. Includes: c. Documentation of: vii. Cardiopulmonary resuscitation training, if required for the individual in this Article or policies and procedures; viii. First aid training, if required for the individual in this
    20 Oct 2023Complaint
    Identified multiple deficiencies, including missing staff fall-prevention training, failure to promptly report suspected abuse, unsupervised assistant caregivers, outdated CPR training, and incomplete personnel records.
    • A.R.S. § 36-420.01.A36-420.01. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial training and con
    • R9-10-803.J.2J. If a manager has a reasonable basis, according to A.R.S. § 46-454 , to believe abuse, neglect or exploitation has occurred on the premises or while a resident is receiving services from an assisted living facility's manager, caregiver, or assistant caregiver, the manager shall: 2. Report the susp
    • R9-10-806.A.2.bA. A manager shall ensure that: 2. An assistant caregiver: b. Interacts with residents under the supervision of a manager or caregiver;
    • R9-10-806.C.1.c.viiC. A manager shall ensure that a personnel record for each employee or volunteer: 1. Includes: c. Documentation of: vii. Cardiopulmonary resuscitation training, if required for the individual in this Article or policies and procedures;
    • R9-10-806.C.2.bC. A manager shall ensure that a personnel record for each employee or volunteer: 2. Is maintained: b. For at least 24 months after the last date the individual provided services in or for the assisted living facility; and
    20 Oct 2023Complaint
    Identified deficiencies in staff training, background checks, and recordkeeping, including fall prevention training, CPR documentation, fingerprint clearance, and retention of personnel records.
    • A.R.S. § 36-420.01.A36-420.01. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial training and con
    • R9-10-806.C.1.c.viiC. A manager shall ensure that a personnel record for each employee or volunteer: 1. Includes: c. Documentation of: vii. Cardiopulmonary resuscitation training, if required for the individual in this Article or policies and procedures;
    • R9-10-806.C.1.c.ixC. A manager shall ensure that a personnel record for each employee or volunteer: 1. Includes: c. Documentation of: ix. Documentation of compliance with the requirements in A.R.S. § 36-411(A) and (C);
    • R9-10-806.C.2.bC. A manager shall ensure that a personnel record for each employee or volunteer: 2. Is maintained: b. For at least 24 months after the last date the individual provided services in or for the assisted living facility; and
    20 Oct 2023Complaint
    Identified violations related to staff training, recordkeeping, and medication administration. Found gaps in fall prevention training, CPR/first aid documentation, personnel records, and MAR accuracy.
    • A.R.S. § 36-420.01.A36-420.01. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial training and con
    • R9-10-806.C.1.c.viiC. A manager shall ensure that a personnel record for each employee or volunteer: 1. Includes: c. Documentation of: vii. Cardiopulmonary resuscitation training, if required for the individual in this Article or policies and procedures;
    • R9-10-806.C.1.c.viiiC. A manager shall ensure that a personnel record for each employee or volunteer: 1. Includes: c. Documentation of: viii. First aid training, if required for the individual in this Article or policies and procedures; and
    • R9-10-806.C.2.bC. A manager shall ensure that a personnel record for each employee or volunteer: 2. Is maintained: b. For at least 24 months after the last date the individual provided services in or for the assisted living facility; and
    • R9-10-816.B.3.bB. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
    20 Oct 2023Complaint
    Identified deficiencies in staff training and recordkeeping, including lack of a comprehensive fall prevention training for all staff, incomplete CPR and first aid documentation, and missing retention of a former employee's records.
    • A.R.S. § 36-420.01.A36-420.01. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial training and con
    • R9-10-806.C.1.c.viiC. A manager shall ensure that a personnel record for each employee or volunteer: 1. Includes: c. Documentation of: vii. Cardiopulmonary resuscitation training, if required for the individual in this Article or policies and procedures;
    • R9-10-806.C.1.c.viiiC. A manager shall ensure that a personnel record for each employee or volunteer: 1. Includes: c. Documentation of: viii. First aid training, if required for the individual in this Article or policies and procedures; and
    • R9-10-806.C.2.bC. A manager shall ensure that a personnel record for each employee or volunteer: 2. Is maintained: b. For at least 24 months after the last date the individual provided services in or for the assisted living facility; and
    20 Oct 2023Complaint
    Identified deficiencies in staff fall-prevention training, on-site supervision, competency verification, CPR documentation, record retention, medication administration, and immediate notification after incidents.
    • A.R.S. § 36-420.01.A36-420.01. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial training and con
    • R9-10-806.A.2.bA. A manager shall ensure that: 2. An assistant caregiver: b. Interacts with residents under the supervision of a manager or caregiver;
    • R9-10-806.A.4.aA. A manager shall ensure that: 4. A caregiver's or assistant caregiver's skills and knowledge are verified and documented: a. Before the caregiver or assistant caregiver provides physical health services or behavioral health services, and
    • R9-10-806.B.4.a-bB. A manager of an assisted living home shall ensure that: 4. At least the manager or a caregiver is present at an assisted living home when a resident is present in the assisted living home and: a. Except for nighttime hours, the manager or caregiver is awake; and b. If the manager or caregiver is
    • R9-10-806.C.1.c.viiC. A manager shall ensure that a personnel record for each employee or volunteer: 1. Includes: c. Documentation of: vii. Cardiopulmonary resuscitation training, if required for the individual in this Article or policies and procedures;
    • R9-10-806.C.2.bC. A manager shall ensure that a personnel record for each employee or volunteer: 2. Is maintained: b. For at least 24 months after the last date the individual provided services in or for the assisted living facility; and
    • R9-10-816.B.3.bB. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
    • R9-10-818.D.1D. When a resident has an accident, emergency, or injury that results in the resident needing medical services, a manager shall ensure that a caregiver or an assistant caregiver: 1. Immediately notifies the resident's emergency contact and primary care provider; and
    20 Oct 2023Complaint
    Identified multiple deficiencies including lack of staff fall prevention training, inadequate supervision, missing CPR documentation, incomplete personnel records, and improper medication administration.
    • A.R.S. § 36-420.01.A36-420.01. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial training and con
    • R9-10-806.A.2.bA. A manager shall ensure that: 2. An assistant caregiver: b. Interacts with residents under the supervision of a manager or caregiver;
    • R9-10-806.B.4.a-bB. A manager of an assisted living home shall ensure that: 4. At least the manager or a caregiver is present at an assisted living home when a resident is present in the assisted living home and: a. Except for nighttime hours, the manager or caregiver is awake; and b. If the manager or caregiver is
    • R9-10-806.C.1.c.viiC. A manager shall ensure that a personnel record for each employee or volunteer: 1. Includes: c. Documentation of: vii. Cardiopulmonary resuscitation training, if required for the individual in this Article or policies and procedures;
    • R9-10-806.C.2.bC. A manager shall ensure that a personnel record for each employee or volunteer: 2. Is maintained: b. For at least 24 months after the last date the individual provided services in or for the assisted living facility; and
    • R9-10-816.B.3.bB. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
    20 Oct 2023Complaint
    Found deficiencies in staff fall prevention training, CPR documentation, records retention, and medication administration accuracy.
    • A.R.S. § 36-420.01.A36-420.01. Health care institutions; fall prevention and fall recovery; training programs; definition A. Each health care institution shall develop and administer a training program for all staff regarding fall prevention and fall recovery. The training program shall include initial training and con
    • R9-10-806.C.1.c.viiC. A manager shall ensure that a personnel record for each employee or volunteer: 1. Includes: c. Documentation of: vii. Cardiopulmonary resuscitation training, if required for the individual in this Article or policies and procedures;
    • R9-10-806.C.2.bC. A manager shall ensure that a personnel record for each employee or volunteer: 2. Is maintained: b. For at least 24 months after the last date the individual provided services in or for the assisted living facility; and
    • R9-10-816.B.3.bB. If an assisted living facility provides medication administration, a manager shall ensure that: 3. A medication administered to a resident: b. Is administered in compliance with a medication order, and
    06 Oct 2023Inspection
    Found no deficiencies.
    18 Aug 2023Complaint
    Found that a resident bathroom did not have a window or ventilation; a vent had been removed to address a leak.
    • R9-10-820.C.3.eC. A manager shall ensure that: 3. A resident bathroom provides privacy when in use and contains: e. A window that opens or another means of ventilation;
    26 Jun 2023Complaint
    Found poisonous materials not secured in a locked area, accessible to residents.
    • R9-10-819.A.11A. A manager shall ensure that: 11. Poisonous or toxic materials stored by the assisted living facility are maintained in labeled containers in a locked area separate from food preparation and storage, dining areas, and medications and are inaccessible to residents;
    26 Jun 2023Complaint
    Found no deficiencies. The on-site investigation into complaint AZ00189847 occurred on 2023-06-26.
    26 Jun 2023Complaint
    Found no deficiencies.
    21 Jun 2023Complaint
    Found that a caregiver's training documentation was not valid, and the manager did not confirm Board-approved training for a caregiver, creating risk the caregiver was unqualified to provide required services.
    • R9-10-806.A.1.b.iA. A manager shall ensure that: 1. A caregiver: b. Provides documentation of: i. Completion of a caregiver training program approved by the Department or the Board of Examiners for Nursing Care Institution Administrators and Assisted Living Facility Managers;

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