I'm very pleased with my experience at Arcadia Gardens. The caregivers and RNs are kind, attentive and genuinely caring, giving us real peace of mind, and management is responsive. The facility is clean, well-maintained and beautiful - lovely gardens, pool area, roomy private rooms, excellent dining and a strong activities program (memory care even has a petting zoo). Overall a very good choice; I would highly recommend Arcadia Gardens.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Medication management
Mental wellness program
Healthcare staffing
12-16 hour nursing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Air-conditioning
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Private bathrooms
Telephone
Wifi
Memory care community services
Mild cognitive impairment
Specialized memory care programming
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Common areas
Beauty salon
Computer center
Dining room
Fitness room
Gaming room
Garden
Outdoor space
Small library
Wellness center
Community services
Concierge services
Fitness programs
Move-in coordination
Activities
Community-sponsored activities
Planned day trips
Resident-run activities
Scheduled daily activities
Reviews
4.11·(53)
Overall rating
5
4
3
2
1
Care
3.8
Staff
4.0
Meals
3.9
Amenities
4.3
Value
2.0
Pros
Friendly, courteous staff
Attentive memory-care team
Clean, well-maintained interiors
Updated common areas and recent renovations
Large private rooms with balcony options
Furnished-room options and allowance for personal furniture
Elegant, restaurant-style dining room
Personalized meal-preference forms
Wide-ranging activity program
On-site salon and beauty services
Fitness room, pool, and jacuzzi amenities
Media/theater room and small library
Landscaped courtyard and garden water features
Accessible layout with seating areas and restrooms
Hotel-like, upscale ambiance
Knowledgeable billing and administrative support
Engaged private ownership and visible management
Planned internet and cable infrastructure upgrades
Gaps in clinical-incident response and family communication
Variable staff training and skill mix
Delays in billing and refund processing
Inconsistent dining quality and meal-service continuity
Variable facility condition across different units
Odor-control inconsistencies in some common areas
Amenity closures during infection-control events
Restrictive mobility and rehabilitation access at times
Crowded corridors and smaller room footprints in some units
Inconsistent reception and customer-service tone
Staff turnover and continuity challenges
Summary of reviews
Arcadia Gardens presents as a well-appointed, hotel-like retirement community with many features families seek: modernized common areas, landscaped outdoor spaces, dining in an elegant room, a broad activity calendar, on-site salon and fitness amenities, and a visible management presence. Many reviewers praise the facility’s cleanliness, large private rooms (including balcony options), and the personalized approach to dining through preference forms and sample menus. Planned infrastructure updates such as internet and cable upgrades were noted, and private ownership appears engaged with residents and families.
Care quality and staffing elicit mixed but specific impressions. Numerous comments highlight compassionate, attentive caregiving—especially in memory-care neighborhoods—naming caregiving staff and memory-care teams as strengths. At the same time, several distinct concerns point to variability in staff responsiveness, training, and continuity. Families described instances of delayed follow-up, difficulty reaching staff by phone, and slow refund or billing resolution; these pattern-level issues translate operationally into inconsistent communication and administrative responsiveness. There are also notes suggesting gaps in clinical-incident response and follow-up with families that prospective residents should clarify during a tour.
Dining and activities are generally strengths. The dining room ambiance and personalized meal planning received frequent praise, and the activity program is broad (bingo, movies, exercise classes, music ensembles, arts and crafts, pet-therapy events). However, meal satisfaction appears to vary by occasion or unit, so expectations around regular menu quality and consistency should be discussed with management.
Facilities and amenities are a visible selling point: theater/media room, small library, gym, and outdoor patios with water features are commonly cited. The pool and jacuzzi are present but have been subject to temporary closures tied to infection-control policies; amenity availability can change with public-health measures. Some reviewers noted that parts of the building felt dated or less well maintained, and others mentioned odor-control inconsistencies and tighter corridor circulation in certain areas—indicating that condition and layout can differ across wings or unit types.
Management and operations show strengths and weaknesses. Owners and administrators are accessible and have resolved issues for some families, and billing staff were praised for knowledge and quick problem resolution in several cases. Conversely, patterns of delayed billing/refund processing, variable customer-service tone at reception, and staff turnover were also reported. Prospective residents should ask about staffing ratios, staff training programs, emergency/incident-response protocols, and typical resolution timelines for administrative concerns.
Bottom line: Arcadia Gardens offers many of the amenities and an upscale, hotel-like environment that appeal to families, coupled with strong memory-care teams and an active social program. Those positives are tempered by operational areas that merit inquiry—particularly consistency of staff responsiveness, incident response and communication practices, dining consistency, and the availability of amenities (e.g., pool, therapy services). Visitors should pursue an in-person tour, request current staffing and incident-response policies, and confirm amenity access and billing procedures before finalizing placement.
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Location
Arcadia Gardens Retirement Hotel is located at 720 W Camino Real Ave, Arcadia, CA, 91007.
About Arcadia Gardens Retirement Hotel
Arcadia Gardens Retirement Hotel sits at 720 W. Camino Real Ave. in Arcadia, California, and has always got a friendly buzz about it because folks are coming and going for all sorts of activities and care, and the place is easy to spot since it's close to hospitals, pharmacies, and other local services, so being there means access is pretty smooth, and the property's designed for comfort, with both indoor and outdoor areas like lovely landscaped gardens and shaded walking paths where residents walk their dogs or just sit and visit each other. The retirement hotel supports seniors of all needs with independent living, assisted living, memory care, and even short-term respite care options, and they're also equipped for hospice care when that's needed, so nobody gets left behind in terms of care or support, plus, it's a pet-friendly place, so both dogs and cats (within certain weight limits) can move in with their owners, which makes it feel more like home for many folks. Arcadia Gardens always keeps residents active and engaged with programs ranging from devotional groups to exercise in the fitness center, social events, and plenty of on-site entertainment; summer brings poolside music, games like Domino and Bingo are on rotation, and sometimes there are penthouse dance events or special banquets with award-winning meals, so there's something going on most days, and caregivers keep a full calendar, so nobody's left out of things. The kitchen team prepares three meals a day, including kosher and vegetarian choices, and they use good ingredients, serving meals in a nice dining room that feels welcoming, so even if someone has dietary needs, staff work with that. There are suite plans, and residents can decorate their own spaces; staff handle the housekeeping and maintenance, so families don't need to worry about cleaning or fixing things, and 24-hour supervision means someone's always there in case of emergencies, with nurses on site and an advanced emergency call system in every suite. The place is family-owned and operated, which adds a cozy feeling, and a lot of the caregivers and ancillary staff have worked there for a long time, showing that the workplace treats everyone well, residents and workers alike, which says something about the atmosphere. Medical care is thorough-staff help with bathing, dressing, medicine management, incontinence care, diabetic care, and support for non-ambulatory residents. Memory care is a big part of Arcadia Gardens, and for those with Alzheimer's or dementia, there are custom care plans and secure areas meant to prevent wandering, along with daily cognitive activities and therapies that help reduce confusion but also keep life interesting, so even folks who need the most support can have something to look forward to each day. There's also support for spiritual well-being, with regular devotional activities, and the facility keeps families in the loop with newsletters, and there are volunteer opportunities, like helping out with Bingo or Alzheimer's community walks, because community involvement matters here. Transportation is sorted out, too, with complimentary rides to appointments or errands and plenty of parking for visitors, so folks don't have to worry about missing things they need or want to do outside the community, and the building's licensed for up to 200 residents under state guidelines, so it supports many different people without feeling too crowded. Each resident gets a plan tailored to their specific needs and wishes, and the staff call folks by name and treat everyone with dignity and respect, aiming always to help people feel as independent as possible at every stage of getting older, while making sure that care remains careful, personal, and safe. Arcadia Gardens Retirement Hotel, guided by Julie Chirikian and her team, keeps its doors open for questions throughout the week, and people can learn more through their website or by using their online contact form if they want to know details about rooms, rates, or programs, but mostly, the place has built up a good name for being steady, supportive, and focused on helping seniors live with comfort, security, and choice.
People often ask...
Arcadia Gardens Retirement Hotel offers competitive pricing, with rates starting at a cost of $4,500 per month.
Arcadia Gardens Retirement Hotel offers independent living, assisted living, memory care, and skilled nursing.
There are 14 photos of Arcadia Gardens Retirement Hotel on Mirador.
Yes, Arcadia Gardens Retirement Hotel allows residents to age in place and adjust their level of care as needed.
The full address for this community is 720 W Camino Real Ave, Arcadia, CA 91007.
No, Arcadia Gardens Retirement Hotel does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated a medication administration error; determined that one resident received another resident's medication due to misidentification.
Type ACCR 87465(a)(4)Incidental Medical and Dental Care
10 Mar 2026Complaint
10 Mar 2026Complaint
Investigated a complaint that staff refused to provide a resident's file to the family. Found insufficient evidence to prove the allegation.
Type B87506(e)
10 Feb 2026Inspection
10 Feb 2026Inspection
Observed overall compliance with care and safety standards; no deficiencies identified.
12 Aug 2025Complaint
12 Aug 2025Complaint
Investigated an allegation that advance deposits were not refunded in a timely manner. Records showed refunds were not issued within fifteen days as stated in the admissions agreement.
Type B87507(E)(1)(a)
27 Feb 2025Inspection
27 Feb 2025Inspection
Observed no deficiencies and compliance with health and safety standards.
16 Jan 2025Inspection
16 Jan 2025Inspection
Observed that no residents were relocated due to the fire evacuation; one resident was admitted before the fires, and one resident was placed by licensing because of the fire, who reported being at a private residence before the fires. Staffing and supplies appeared sufficient for the census.
31 Oct 2024Complaint
31 Oct 2024Complaint
Investigated allegation that staff prohibited a resident from having visits. Interviews indicated visitors were allowed to visit and no issues with visitation were reported.
21 Oct 2024Complaint
21 Oct 2024Complaint
Found that the allegation that staff did not honor the admission agreement was not supported by evidence. Records showed the community fee was refunded and that no admission agreement existed, based on interviews with residents and staff.
18 Jun 2024Complaint
18 Jun 2024Complaint
Investigated an allegation that care failures led to a resident needing medical treatment, along with neglect, missing admission documents, services not provided per agreement, illegal eviction, policy non-compliance, and staff threats. Interviews and records did not corroborate these allegations.
07 Jun 2024Complaint
07 Jun 2024Complaint
Identified that a resident developed multiple severe pressure injuries, staff did not seek timely medical attention, and staff did not notify the resident's authorized representative of the change in condition.
Type A87463(a)(3)
Type A87465(a)(1)
Type B87468.2(a)(4)
Type B87468.1(a)(8)
30 May 2024Complaint
30 May 2024Complaint
Investigated the allegation that resident records were not provided to an attorney; during the visit, staff retrieved and reviewed available records, and agreement was to provide the remaining records by end of day.
16 Apr 2024Complaint
16 Apr 2024Complaint
Investigated the allegation that staff prohibited a resident from visiting; interviews with staff and residents indicated visits were allowed.
22 Mar 2024Inspection
22 Mar 2024Inspection
Expansion of dementia unit on the second floor included 11 resident rooms and a dining room with delayed egress. No issues were observed, and fire clearance for 200 residents was granted.
19 Mar 2024Complaint
19 Mar 2024Complaint
Investigated the allegation of overcharging a resident and the allegation of eviction threats; interviews with eight residents and six staff plus records showed no corroboration of either allegation.
19 Mar 2024Complaint
19 Mar 2024Complaint
Investigated four specific allegations about staff response time, privacy, safeguarding residents' belongings, and keeping a comfortable environment; all were unsubstantiated.
12 Mar 2024Inspection
12 Mar 2024Inspection
Observed no deficiencies and compliance with Title 22 regulations during an unannounced annual visit.
07 Mar 2024Complaint
07 Mar 2024Complaint
Investigated allegations that residents were injured in care, staff failed to meet residents' needs, left residents in soiled clothing, and failed to safeguard belongings; interviews with residents and staff showed no corroboration and no evidence of improper care.
15 Dec 2023Complaint
15 Dec 2023Complaint
Investigated allegations that a resident sustained multiple severe pressure injuries and that staff did not seek timely medical care or inform the resident's authorized representative about changes in condition. The investigation included staff interviews and review of resident records and third-party reports.
Type A87631(a)(3)(B)
Type A87465(a)(1)
Type B87468.1(a)(8)
Type B87405(d)(1)
07 Sept 2023Complaint
07 Sept 2023Complaint
Investigated allegations that staff did not dispense medications as prescribed, food quality was poor, and ants were present; interviews and observations indicated medication was administered as prescribed, food quality satisfactory, and no ants observed.
18 May 2023Complaint
18 May 2023Complaint
Investigated three specific allegations: insufficient staff to meet residents' care needs, ombudsman contact information not easily accessible, and unlawful changes to residents' insurance. Interviews and observations showed staff assisted residents with care, the ombudsman poster was visible, and no evidence supported changes to residents' insurance.
14 Mar 2023Complaint
14 Mar 2023Complaint
Investigated the allegation that staff did not assist residents with ADLs, that meals were not provided in the dining room, and that food was served cold. Found no evidence to support these allegations.
14 Mar 2023Complaint
14 Mar 2023Complaint
Investigated allegations that residents did not receive activities and that food service was inadequate. Found that activities continued with in-room options during the COVID-19 lockdown and most meals were served warm.
25 Feb 2023Inspection
25 Feb 2023Inspection
Observed universal symptom screening at entry, adequate PPE, and current health screenings with proper medication documentation; no deficiencies were observed.
22 Nov 2022Complaint
22 Nov 2022Complaint
Investigated a complaint that a resident was not allowed to have visitors; evidence showed visitors were restricted, violating residents' personal rights.
Type A87468.1(a)(11)
21 Nov 2022Complaint
21 Nov 2022Complaint
Investigated transportation for doctor’s appointments and safeguarding of residents’ belongings; interviews indicated transportation was provided and belongings were safeguarded.
09 Nov 2022Complaint
09 Nov 2022Complaint
Investigated an allegation that a resident was not allowed to have visitors; interviews and file review indicated a visitor was not permitted.
Type A87468.1(a)(11)
23 Jun 2022Complaint
23 Jun 2022Complaint
Investigated medication administration, food service quality, and pest concerns; findings did not establish violations for any issue.
23 Jun 2022Complaint
23 Jun 2022Complaint
Investigated allegations that staff did not assist a resident with ADLs, that lunch was not provided, and that food was served cold; found no preponderance of evidence to prove the allegations.
23 Jun 2022Complaint
23 Jun 2022Complaint
Investigated two allegations: residents did not receive activities and meals were not adequately served. Findings described adherence to COVID-19 mitigation measures, with in-room activities and to-go meals provided.
20 May 2022Complaint
20 May 2022Complaint
Investigated an allegation that visitors were not allowed; interviews indicated visitors were allowed, and the resident did not want a specific visitor.
22 Apr 2022Complaint
22 Apr 2022Complaint
Investigated two allegations: a resident was left on the floor for an extended period, and visitors were not allowed.
04 Mar 2022Inspection
04 Mar 2022Inspection
Identified a hole above the shower head in two resident bathrooms that was taped. Observed several safety features and daily operation aspects were in place.
Type B87303(a)
24 Feb 2022Complaint
24 Feb 2022Complaint
Investigated two allegations of isolation and cold meals; findings did not establish that violations occurred.
15 Feb 2022Complaint
15 Feb 2022Complaint
Investigated allegations about visitor access, safeguarding personal belongings, resident care, and activities. Interviews and observations found no evidence to support the allegations.
14 Feb 2022Complaint
14 Feb 2022Complaint
Investigated two allegations: a resident was left on the floor for an extended period and staff did not allow visitors. Interviews with seven residents and five staff found no corroboration and no evidence those incidents occurred.
10 Jan 2022Complaint
10 Jan 2022Complaint
Investigated a complaint that hot water was not adequate for residents; tests and interviews indicated hot water was available and within guidelines.
11 Dec 2021Complaint
11 Dec 2021Complaint
Investigated two allegations about walking assistance and protecting personal items; interviews and document reviews were conducted.
07 Dec 2021Complaint
07 Dec 2021Complaint
Investigated the allegation that staff opened residents' mail. Interviews with residents and staff and observation of mail handling showed mail remained in locked mailboxes and was not opened by staff.
01 Dec 2021Complaint
01 Dec 2021Complaint
Investigated allegations that a resident sustained multiple pressure injuries due to neglect and that staff left a resident in soiled diapers for an extended period. The investigation did not reveal evidence to support these claims.
17 Nov 2021Complaint
17 Nov 2021Complaint
Investigated two allegations: staff did not respond to a resident's call in a timely manner, and staff did not safeguard a resident's personal items; both were unsubstantiated.
28 Jul 2021Complaint
28 Jul 2021Complaint
Investigated two allegations about staff assisting residents with walking and protecting residents' personal items. Interviews and observations showed staff aided walking and protected personal items, with no evidence supporting the allegations.
01 Jul 2021Complaint
01 Jul 2021Complaint
Investigated allegations that visitation was restricted and that retaliation occurred; found no sufficient evidence to prove the allegations.
19 May 2021Complaint
19 May 2021Complaint
Investigated allegation that pests were present; pests were found in residents' bathrooms.
Type B80087(a)(1)
09 Mar 2021Complaint
09 Mar 2021Complaint
Investigated a complaint about unlawful eviction and disrepair; found no evidence of eviction and no issues with room amenities such as the toilet, hot water, or air conditioning.
21 Apr 2020Complaint
21 Apr 2020Complaint
Investigated allegations of disrepair and unsafe conditions; determined insufficient evidence to confirm these issues existed.
19 Oct 2019Complaint
19 Oct 2019Complaint
Found no evidence of staff leaving residents in soiled clothing for an extended period of time. Medications found in resident's room were not prescribed to them, but no evidence of staff failing to dispense medication as prescribed.
03 Oct 2019Complaint
03 Oct 2019Complaint
Determined that the allegation of staff failing to assist a resident with medication lacked sufficient evidence and thus remained unsubstantiated.
30 Sept 2019Complaint
30 Sept 2019Complaint
Confirmed no evidence of ants on residents, no residents with prohibited health conditions, and consistent bathing practices as stated in agreements.
14 Aug 2019Complaint
14 Aug 2019Complaint
Investigated the allegation that staff failed to keep residents' call buttons operable; observed several inoperable call buttons in basement rooms and an ongoing installation of a new call light system.
Type B87303(a)
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Arcadia Gardens Retirement Hotel. The information above has not been verified or approved by the owner or operator. For exact information, please contact Arcadia Gardens Retirement Hotel directly. There is no cost for this service. We are compensated by the community you select.
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