I toured and moved my mom here and have been very pleased - the staff are warm, attentive, and problem-solvers (Rowena stood out), the community feels like family, and residents are clearly well cared for. The place is clean and well-run, meals and activities are excellent, and the park/downtown location is ideal; I would recommend it to families seeking compassionate, professional care.
Loved one of resident
Jul 2026
Schedule a Tour
Reviews
4.66·(167)
Overall rating
5
4
3
2
1
Care
4.3
Staff
4.5
Meals
4.0
Amenities
3.6
Value
3.2
Pros
Compassionate, friendly caregiving staff
Strong, attentive memory-care team
Boutique, hotel-like ambiance
Clean, well-maintained interiors
Convenient location near park and downtown
Spacious apartments and studio options
Robust activities program with themed events
Regular exercise and social classes
Accessible outdoor spaces and patios
On-site amenities (salon, library, gym)
Daily meals and dining program
Transportation for medical appointments
Clear tiered pricing explanations
Routine housekeeping and linen service
Strict COVID-19 safety protocols
Welcoming admission and sales staff
Sense of community and family-like atmosphere
Responsive move-in and admissions support
Cons
Understaffing and high staff turnover
Variable caregiver experience leading to inconsistent care quality
Delays in personal-care assistance (bathing, feeding, linen changes)
Inconsistent housekeeping and sanitation practices
Fluctuating meal quality and menu execution
Maintenance and equipment repair delays
Management and ownership transition–related service disruption
Communication gaps between management and families
Limited on-site clinical/medical coverage and not 24/7 nursing
Tiered pricing with potential for steep cost increases as needs escalate
Summary of reviews
Burlingame Senior Living receives consistently strong praise for its staff culture and hospitality-oriented environment. Many families and residents describe caregiving staff as warm, attentive, and family-minded; memory-care teams are singled out positively in multiple accounts. Admissions and sales staff are frequently noted as welcoming and informative, and the community projects a boutique, hotel-like ambiance supported by clean, well-maintained public areas and rooms. The location — adjacent to a park and within walking distance of downtown — and on-site amenities such as a salon, library, gym, courtyard patios, and transportation for medical visits are recurring strengths.
Care quality is an area of mixed experience. Positive reports highlight attentive memory-care staff, regular family updates, and individualized support that help residents feel safe and engaged. At the same time, several reviews point to understaffing and turnover, and to variability in caregiver experience; these operational patterns are associated with inconsistent responses to resident needs. Specific operational weaknesses described across comments include delays in personal-care tasks (bathing assistance, feeding help, linen changes) and uneven execution of housekeeping and sanitation. Families evaluating higher-dependency placements should note that on-site clinical coverage is limited and the community is not positioned as a 24/7 skilled nursing provider.
Dining and activities are notable parts of the community experience but show variability. Many reviewers praise the dining program — some describing chef-driven, plentiful meals and themed food events — and a number of residents enjoy daily meals included in services. Other families reported that food quality and menu tenderness declined at times, indicating inconsistent kitchen execution. Activities programming is broadly seen as a strength: the community offers a diverse calendar (exercise classes, games, arts, movie nights, outings, and themed celebrations) and many residents and families appreciate the social engagement and festive days. Some residents, however, found the activity mix skewed toward particular interests and have suggested broader inclusivity for different mobility and gender preferences.
Facility condition and operations show a contrast between generally clean, recently refreshed areas and isolated operational lapses. Several reviews highlight fresh, hotel-like interiors, pleasant common spaces, and effective COVID-19 safety protocols. Conversely, there are repeated notes about slow response to repairs, broken or out-of-service equipment (van, TVs), and intermittent housekeeping shortfalls. These patterns tend to cluster around periods of management or ownership transition, when families reported service reductions, schedule changes, and difficulty reaching management.
Management and financial transparency are areas to review carefully during touring and contracting. While many reviewers praise clear upfront pricing discussions and tiered levels of service, others flagged subsequent rent increases, service adjustments after ownership changes, and communication gaps about costs and care expectations. Families should request written details about escalation of fees as care needs grow, protocols for maintenance turnaround, staffing ratios, and the availability of on-site clinical services.
Bottom line: Burlingame Senior Living offers a warm, amenity-rich, boutique-style community with strong social programming and many committed caregivers. Those attracted to the location, atmosphere, and active programming will likely appreciate the community feel and many staff strengths. Prospective residents and families should, however, evaluate operational consistency — especially staffing stability, timely personal-care assistance, maintenance responsiveness, and long-term pricing — and confirm the community’s capacity to meet higher-acuity needs before committing. Touring in person, meeting direct-care staff, and obtaining written policies on staffing, maintenance response times, and fee escalation will help families assess fit for their particular needs.
Reviews written on Mirador
We have no reviews to show about Burlingame Senior Living.
Help other families by writing a review about your experience with this community.
Location
Burlingame Senior Living is located at 250 Myrtle Rd, Burlingame, CA, 94010.
About Burlingame Senior Living
Burlingame Senior Living sits in a quiet neighborhood near Washington Park and the Burlingame Recreation Center, right by eucalyptus groves with easy walking paths and about five blocks from Caltrain and downtown, so residents can get to restaurants and shops easily if they want. The place has a mid-century modern look outside, but inside it feels more like a hotel with cozy, comfortable rooms and common areas where people gather by fireplaces, play pianos or games, visit the library, get their hair done in the beauty salon, or watch movies. Staff work around the clock and people say they're warm, friendly, and helpful, offering help with things like bathing, dressing, medication, and personal care discreetly so people feel respected. Cleanliness is important here and there are regular housekeeping and laundry services, plus all the apartments are smoke-free, have private bathrooms and kitchenettes, some with balconies, and utilities like TV service, WiFi, and individually-controlled heat, though a few of the appliances and fixtures show their age and could use some upgrading, with older heaters in the wall and dated lighting or bathrooms.
Residents can choose from several living arrangements, whether they want independent living, assisted living, memory care-like the Amara Memory Support Program, which helps with dementia and Alzheimer's-or short-term respite care, and every care plan gets personalized by staff in collaboration with the resident and their family. The place welcomes both cats and dogs and even has activities inspired by nature to keep everyone involved, plus outdoor spaces and seating with umbrellas, gardens, and nice views of the trees. Fitness classes like yoga and Tai Chi take place along with arts and crafts, music, horticulture, literary programs, and daily social activities, while games, field trips, and outings keep people connected and engaged.
Dining options include a bistro, restaurant-style rooms, and private dining for special gatherings, where meals focus on wholesome ingredients and guest meals are available if visitors come by. There's scheduled transportation for errands and doctor visits, easy parking for families, and the building's secure with emergency systems and alert pendants in every room. For rehabilitation or health needs, physical, occupational, and skilled nursing care are available right on site, as well as pharmacy and hospice support if needed. Staff members speak English, Spanish, Italian, and Tagalog, and the management supports them with training, benefits, and a positive work environment.
The apartments come in different layouts with names like Baywood, Hillsdale, Knoll, Oak Grove, and Shoreview. The floor plans are roomy and designed so people can get around easily, whether they're in independent or assisted living, and personal touches are welcome to help everyone feel at home. Weekly housekeeping, fresh linen service, trash pickup, and maintenance-free living are all standard, along with simple plans for people who want to come for a short stay. Burlingame Senior Living balances a homelike feeling with regular activities, safety, and support, making life a bit easier and giving families peace of mind knowing someone caring is always close by.
Pacifica Senior Living, a division of Pacifica Companies (family-owned since 1978), was founded in 2008 and is headquartered in San Diego, California. Operating over 90 communities across 13-14 states with concentrations in California, Florida, and Arizona, Pacifica has grown to become the 13th largest overall senior care provider in the United States. The company ranks as the 5th largest memory care provider, 10th largest assisted living provider, and 21st largest independent living provider nationally, serving thousands of residents from coast to coast through their comprehensive care offerings.
Pacifica's mission centers on creating a lifestyle of independence, security, and peace of mind for each individual and their family. The company provides personalized, compassionate care services through their signature Heartland™ Assisted Living and Legacies™ Memory Care programs, which focus on the individual while offering customized care plans that respect each resident's needs, preferences, and privacy. Their philosophy emphasizes striking a balance between assistance and independence, providing dignified and compassionate retirement experiences in environments that feel like home. Each community is managed individually, allowing for tailored support of unique resident profiles and communal character, with everything from scheduling to dining menus designed around residents' preferences.
The company's specialized memory care programs demonstrate their expertise in dementia care. Their Legacies™ Memory Care program helps patients with Alzheimer's disease and other forms of memory loss feel safe and secure while providing memory-boosting activities. The innovative Amara Memory Support program creates welcoming and empowering environments that celebrate the essence of people rather than focusing on their diagnosis. Programming encompasses nine Focus Elements of Life: Recreation, Service, Spirituality, Movement, Sensory, Household Connection, Community, Exploration, and Creative Arts, delivered through stimulating activities including gardening, culinary adventures, musical experiences, creative artistic outlets, and mindfulness practices.
Pacifica offers a comprehensive continuum of care including independent living, assisted living, memory care, respite care, skilled nursing, and adult day care services. All communities focus on promoting well-being by meeting care needs while facilitating social interactions, activities, and wellness programs. Despite recent financial challenges leading to the bankruptcy of one management entity affecting approximately 20 California facilities, the majority of Pacifica's nearly 100 communities continue operating, maintaining their commitment to advancing senior living and providing peace of mind to residents and families through warm, family-like communities where each resident receives individualized attention while maintaining dignity and independence.
People often ask...
Burlingame Senior Living offers independent living, assisted living, and memory care.
There are 41 photos of Burlingame Senior Living on Mirador.
Yes, Burlingame Senior Living allows residents to age in place and adjust their level of care as needed.
The full address for this community is 250 Myrtle Rd, Burlingame, CA 94010.
No, Burlingame Senior Living does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Observed that a resident fell while walking with a private caregiver on 4/13/2026, later hospitalized for a hip fracture and left hip surgery; no deficiencies were cited.
25 Mar 2026Inspection
25 Mar 2026Inspection
Removed one civil penalty. Two civil penalties for personnel records and criminal record clearance remained.
Type B87411(f)
Type B87412(a)(13)(B)
25 Mar 2026Inspection
25 Mar 2026Inspection
Found no deficiencies cited during follow-up regarding the exclusion of staff.
28 Jan 2026Inspection
28 Jan 2026Inspection
Identified several health and safety deficiencies, including missing criminal background clearances for staff, unassociated personnel, dirty kitchen conditions, and incomplete emergency drill and annual plan documentation.
Type ACCR87303(a)(1)
Type ACCR87412(a)(13)(B)
Type ACCR87355(e)(3)
Type ACCR87411(d)
Type AHSC1569.695(c)
Type ACCR75411(f)
Type BCCR87755(c)
Type BHSC1569.695(d)
13 Nov 2025Inspection
13 Nov 2025Inspection
Identified that a resident's right to receive or refuse medical care was violated when staff restrained the resident's arms while forcing medication; also noted that a staff member did not attend required medication pass training.
Type A87468.1(a)(16)
Type A87411(a)
13 Nov 2025Inspection
13 Nov 2025Inspection
Investigated a case management matter and issued exclusion notices for two staff. Administrator confirmed they are no longer employed at the care setting.
15 Oct 2025Inspection
15 Oct 2025Inspection
Investigated an incident in which staff allegedly held a resident's arm to force medication; no deficiencies were cited.
20 Aug 2025Complaint
20 Aug 2025Complaint
Investigated an allegation that staff caused an injury to a resident. Interviews, observations, and a police report suggested the injury occurred accidentally.
08 Jul 2025Complaint
08 Jul 2025Complaint
Identified deficiencies related to maintenance, temperature control, and administration. Issues included dirty carpeting, a nonfunctional heater, inoperable elevators and vehicle, and a lack of a qualified administrator.
Type A87303(a)
Type A87405(a)
Type B87303(b)
08 Jul 2025Inspection
08 Jul 2025Inspection
Identified an unwitnessed fall involving a resident who was treated at a hospital; no deficiencies were cited.
21 Apr 2025Inspection
21 Apr 2025Inspection
Investigated an incident involving a resident who left the premises and later returned. Eviction due to non-payment was issued and discharge planning was in progress; no deficiencies were cited.
04 Apr 2025Inspection
04 Apr 2025Inspection
Identified licensing deficiencies and related agency notes during inspection.
11 Mar 2025Complaint
11 Mar 2025Complaint
Investigated an allegation that two elevators were not maintained in good repair; findings showed one had malfunctioned for over a year and there was no evidence of repair progress.
Type A87303(a)
15 Jan 2025Inspection
15 Jan 2025Inspection
Identified deficiencies in staff background checks, health screenings, and annual training records; one staff member was not associated with the program, and several staff lacked required health screenings and training documentation.
Type ACCR87355(e)(4)
Type AHSC1569.625(b)(2)
Type ACCR87411(f)
Type BCCR87355(j)
15 Jan 2025Inspection
15 Jan 2025Inspection
Observed that an unlawful detainer required discharge planning for a resident; however, the resident refused to leave, so the resident remained for five more days while a safe discharge destination was being sought.
30 Dec 2024Inspection
30 Dec 2024Inspection
Found a four-story memory care-capable setting with keypad access to the second floor and centralized emergency monitoring. Medications, sharps, and chemicals were locked, and water temperatures and fire safety equipment were checked.
26 Nov 2024Complaint
26 Nov 2024Complaint
Investigated the allegation that residents were not transported to medical appointments because the van was broken and no adequate alternatives were arranged.
Type B87465(a)(2)
15 Nov 2024Complaint
15 Nov 2024Complaint
Investigated two allegations: a resident wandered from the memory care unit due to insufficient supervision, and staff did not safeguard a resident's possessions.
Type A87705(b)(2)
Type A87208
30 Jul 2024Complaint
30 Jul 2024Complaint
Investigated privacy-related concerns and found a resident's personal information was shared with relatives without consent. Other allegations about rough handling, bullying, financial abuse, and preventing contact with the Ombudsman were not supported.
Type B87468(a)(2)
Type B87468.2(a)(2)
04 Apr 2024Inspection
04 Apr 2024Inspection
Identified that a resident left unassisted despite an order not to leave, posing immediate health risks to residents.
Type A87464(f)
Type A87101(c)(3)
Type A1569.2(c)
06 Mar 2024Complaint
06 Mar 2024Complaint
Investigated an allegation that residents were not allowed to choose hospice care and that staff coerced residents to use a preferred hospice agency.
30 Jan 2024Inspection
30 Jan 2024Inspection
Identified deficiencies in staff CPR/First Aid training, kitchen cleanliness, and quarterly emergency drill documentation.
Type A1569.618(c)(3)
Type A87555(b)(27)
Type A1569.695(c)
03 Oct 2023Complaint
03 Oct 2023Complaint
Found that the allegation that staff did not maintain resident records was unfounded.
20 Jul 2023Inspection
20 Jul 2023Inspection
Identified failure to submit an incident report for an incident that occurred on July 12, 2023, and a staff member not fingerprint-cleared; civil penalties were assessed.
Type A87211(a)(1)
Type A87355(e)(1)
20 Jul 2023Complaint
20 Jul 2023Complaint
Investigated the allegation that staff did not prevent a resident from eloping. A resident with dementia left unassisted despite a service plan indicating they could not leave unassisted.
Type A87464(f)(1)
Type A87101(c)(3)
14 Jul 2023Inspection
14 Jul 2023Inspection
Identified noncompliance with reporting requirements that resulted in civil penalties.
Type B87211
10 Jul 2023Inspection
10 Jul 2023Inspection
Found that several prior regulatory citations were reviewed; one citation remained noncompliant and carried a civil penalty as of 07/10/2023.
Type A87355
Type A87211
Type B87412
Type B87463
Type B87506
29 Jun 2023Inspection
29 Jun 2023Inspection
Investigated after an unwitnessed fall; found unreported incidents, a resident's service plan was incomplete and unsigned by the responsible party, and staff were not associated to the site. Civil penalties were issued.
Type A87355(e)(2)
Type A87412(a)(13)
Type B87211(a)
Type B87463(a)
Type B87506(a)
06 Jun 2023Inspection
06 Jun 2023Inspection
Investigated a death report and found that a resident's condition changed with aggression and signs of dementia. There was no reassessment or individualized needs and services plan developed.
Type B87463(a)
28 Apr 2023Complaint
28 Apr 2023Complaint
Investigated allegations that meals were not nutritious, residents were not treated with dignity, the building was in disrepair, and pests were present. Findings showed meals aligned with the weekly menu with alternatives available, no evidence of rude treatment, rooms and toilets were in good repair, and no pests were found.
12 Apr 2023Complaint
12 Apr 2023Complaint
Investigated the allegation that residents were left in soiled diapers and that a wall was in disrepair, and whether staff treated residents with dignity.
Type B1569.312
Type B87303(a)
12 Apr 2023Inspection
12 Apr 2023Inspection
Identified that a resident died on March 21, 2023 and a required written report to the licensing agency was not submitted within seven days.
Type B87211(a)(1)(A)
23 Jan 2023Complaint
23 Jan 2023Complaint
Identified that visitors were not screened or signed in on several days when reception was unattended, and phone lines went unanswered for multiple calls.
Type B87468.1(a)(2)
Type B87411(a)
21 Oct 2022Inspection
21 Oct 2022Inspection
Noted updates to the emergency plan, signage, and posted policies, with kitchen waste containers now covered and ongoing administrator oversight; licensure is recommended pending final review.
Type B87303
21 Oct 2022Inspection
21 Oct 2022Inspection
Identified pending items from prior licensing visits, including a construction timeline and notices to residents and families about construction, during a pre-licensing follow-up for a change of ownership.
01 Sept 2022Complaint
01 Sept 2022Complaint
Found that staff did not consistently wear masks and did not enforce mask-wearing for visitors. A repeat violation within 12 months was noted.
Type B87468.1(a)(2)
19 Aug 2022Inspection
19 Aug 2022Inspection
Observed deficiencies identified before licensure included updating the emergency disaster plan with extinguisher locations, labeling the garage cage, installing tight-fitting lids on kitchen waste containers, ensuring a working third-floor laundry, posting the visiting policy, and maintaining an administrator designee on-site.
Type B87303
19 Aug 2022Inspection
19 Aug 2022Inspection
Reviewed incident details and resident sign-out logs; determined the client is ambulatory and can leave unassisted.
01 Jul 2022Inspection
01 Jul 2022Inspection
Observed a four-story building with a memory care unit and secured medication areas; a memory care room door for a COVID-19 resident was wide open and not identified as an isolation room.
16 Jun 2022Complaint
16 Jun 2022Complaint
Investigated the allegation that a resident with dementia eloped from the site; the resident left the premises for about an hour and thirty minutes and returned with police.
Type A87464(f)(1)
22 Apr 2022Inspection
22 Apr 2022Inspection
Completed COMP II verification for a license application and reviewed regulatory requirements; confirmed understanding of applicable policies and procedures.
24 Mar 2022Inspection
24 Mar 2022Inspection
Identified licensing violations, including advertising under a different name without a valid license, inadequate COVID signage, and failure to issue required transfer notices.
Type B1569.68
Type B1569.681
Type B1569.191
24 Mar 2022Inspection
24 Mar 2022Inspection
Identified a deficiency that license numbers were not disclosed in all public advertisements.
Type B1569.68
Type B1569.681
31 Aug 2021Inspection
31 Aug 2021Inspection
Identified failure to report a resident's fall injury and to obtain timely medical care, resulting in a serious bodily injury.
Type A87211(a)(1)(D)
Type A87465(a)(1)
Type A1569.49
Type A15610.67
31 Aug 2021Inspection
31 Aug 2021Inspection
Identified an old 2017 allegation that medical treatment was not arranged for a resident after a fall resulting in a broken arm. An immediate civil penalty was assessed.
Type A87465(a)(1)
Type B1569.49
16 Jul 2021Complaint
16 Jul 2021Complaint
Investigated the allegation that staff did not administer a resident's prescribed medication; delays in obtaining a signed order due to multiple physicians and privacy issues were documented.
08 Jul 2021Inspection
08 Jul 2021Inspection
Observed COVID-19 mitigation measures in place, with PPE available and staff wearing masks. No deficiencies were cited.
18 Feb 2021Inspection
18 Feb 2021Inspection
Identified needs related to proper handwashing signage and the COVID-19 mitigation plan during a tele-visit providing technical assistance. Recommendations were discussed with the administrator.
17 Dec 2020Inspection
17 Dec 2020Inspection
Identified no current COVID-19 cases; the last positive case was resolved as of December 2; mass testing was completed on December 5 and 12, and staff surveillance testing at 25% weekly was in place. Discussed measures included symptom screening before and after shifts, lids on trash cans (foot-operated or touchless preferred), masking requirements, screening staff at the entrance wearing face shields, and laundry staff wearing full PPE when handling linens.
19 Feb 2020Inspection
19 Feb 2020Inspection
Conducted an inspection in response to a report of resident elopement. No deficiencies were identified during the inspection.
27 Dec 2019Complaint
27 Dec 2019Complaint
Reviewed allegations of improper restraint and inadequate care, but evidence did not support the claims.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Burlingame Senior Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Burlingame Senior Living directly. There is no cost for this service. We are compensated by the community you select.
Are you an owner or operator of this community?
Claim this listing to receive messages from prospective customers and manage your community page.
