Arbor Post Acute

    1200 Springfield Dr, Chico, CA, 95928
    2.9 · 44 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Understaffed, neglectful care, safety issues

    I had a mixed but mostly negative experience. The facility felt chronically understaffed (I was told 1 nurse for 18 patients), phone calls often went unanswered, and nurse response times were very long - I waited ~45 minutes. Communication was poor and restrictive (hard to reach family, limited/10-14 day quarantine visiting), belongings and dentures were mishandled, meals were often inadequate or rotten, and cleanliness and basic supplies declined. I was alarmed by unapproved medication changes and safety issues (wandering, missed care, one incident caused a shoulder injury), which made me feel unsafe and neglected. That said, some nurses, CNAs and therapists were compassionate and effective - a few staff really helped my loved one recover and made residents comfortable. Bottom line: I would not recommend this place for anyone with special or high-care needs unless you plan to check on your loved one constantly; consider other options.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.91 · 44 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      2.9
    • Meals

      2.2
    • Amenities

      3.0
    • Value

      2.9

    Location

    Map showing location of Arbor Post Acute

    About Arbor Post Acute

    Arbor Post Acute sits at 1200 Springfield Dr, Chico, CA, with a main focus on nursing care, rehabilitation, and long-term living for seniors and those needing help after a hospital stay, and the place works under Evergreen Healthcare Management while also being supported by the PACS Group, Inc. and PACS Services, which means the care teams around here are able to give more attention to people living there, thanks to some extra help with how things run. This is a skilled nursing home where you'll find an experienced group of nurses, caregivers, and therapy staff who can help with medication management, wound care, and nutritional support, and there's 24/7 nursing staff on site, along with access to physical, speech, and occupational therapy for those working on their recovery. Residents get both personalized care and care plans made just for their needs, and there are group activities, social programs, as well as a dedicated activities team, so there's always something to do, and you'll also see the menu is made with good tasting food in mind.

    The facility handles assisted living, memory care, nursing home services, and independent living, plus there's a special Alzheimer's disease unit for those who need it, and when someone needs support with end of life or palliative care, social services and hospice are available, too. Jen, the Social Services Director, helps with questions or care planning, and the whole nursing team, including an assistant Director of Nursing, shows a high level of care for each person. Office hours run Monday through Friday from 8 am to 5:30 pm, and the front desk can assist families, while admissions staff can answer questions about insurance or the types of care available, so families get some help during stressful times. Though Arbor Post Acute doesn't post exact prices, there's a published average price of $275 near Arbor Post Acute, and services accept both Medicare and Medicaid, which can help with affordability. This community works closely with local skilled nursing and long-term care facility partners to keep improving the quality of care for everyone who stays there.

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