I'm very pleased with this community - beautiful, resort-like grounds, clean apartments with balconies, excellent meals, and a warm, caring staff who treat residents like family. My mom is safe, engaged with activities, and genuinely happy here; I'd recommend it to other families.
Loved one of resident
Jul 2026
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Reviews
4.83·(149)
Overall rating
5
4
3
2
1
Care
4.7
Staff
4.8
Meals
4.7
Amenities
4.7
Value
3.6
Pros
Compassionate, attentive staff
Skilled nursing and caregiving team
Engaging activities program
Wide variety of exercise classes
Regular social events and outings
Robust transportation services
Restaurant-style dining with meal choices
Scenic lakeside campus and well-kept grounds
On-site physical therapy and rehab access
Dedicated Memory Care with 24/7 support
Strong community and family-like atmosphere
Pet-friendly accommodations
Clean, well-maintained common areas
Weekly housekeeping for residents
Active spiritual and faith-based programming
Responsive management presence
Technology and enrichment classes
Outdoor pool, walking trails, and garden spaces
Multi-level care continuum (IL/AL/Memory Care)
Cons
Inconsistent dining quality
Higher-than-average ancillary costs
Staffing shortages and turnover
Allegations of medication-management and privacy concerns
Communication and billing transparency gaps
Variable maintenance in older building areas
Slow elevator and vertical-transport delays
Inconsistent security/rounding practices
Accessibility and layout inconveniences (distant rooms, laundry access)
Summary of reviews
The prevailing picture is of a community that emphasizes social engagement, hospitality-style dining, and visible caregiving presence. Positive themes include frequent, varied programming (exercise, crafts, music, outings and faith groups), a strong activities team and well-attended events, and an on-campus lifestyle supported by transportation, weekly housekeeping, and on-site rehab/therapy. Reviewers consistently describe a welcoming, family-like atmosphere among residents and staff, with multiple mentions of individualized attention and staff who learn residents’ names and preferences.
Care and staffing are frequently praised: reviewers highlight compassionate direct-care staff, competent nurses, and proactive managers who participate in daily life. Memory Care and end-of-life support receive specific commendation for dignity and compassion. At the same time, there are operational concerns that families should evaluate during touring and contracting. Several accounts raise serious issues around medication handling and privacy; these appear as isolated but significant allegations and merit direct, documented discussion with leadership. Staffing stability is another pattern to monitor — turnover and occasional shortages were noted, which can affect continuity of care and service responsiveness.
Dining and lifestyle amenities are among the centerpieces of the community. Many describe restaurant-style dining with multiple entrée choices, brunches, bistro options and special events; others cite variable meal quality and higher meal/food costs. New culinary leadership was noted to improve standards in some accounts. Activities programming is broad and well staffed — exercise classes in multiple formats, instructor-led cognitive and social offerings, transportation to shopping and scenic drives, and seasonal parties are consistent strengths.
The campus and facilities receive strong positive feedback for setting and upkeep: a lakeside location, walking trails, pool, theater and pleasant landscaping are recurring highlights. However, parts of the physical plant show age-related limitations: older building areas, frayed carpet edging, inconvenient laundry access and slow elevators were mentioned. Security and maintenance practices occasionally showed lapses such as inconsistent rounding; these operational traits are worth addressing with management during a visit.
Management and administrative areas show a mix of praise and caution. Many families describe clear communication, hands-on managers, and helpful transition support from hospital or rehab. Conversely, others raised concerns about pricing or deposit processes and sought greater billing transparency. A small number of families described perceived misrepresentation of services that led to abrupt care changes; given the seriousness of such accounts, prospective residents should request written scopes of service, medication-management policies, staffing ratios, and examples of recent clinical audits.
Overall, Westmont of Chico presents as a community with strong social programming, appealing campus amenities, and a caregiving culture that many families find highly supportive. Prospective residents and families who prioritize activity options, dining variety, and an engaged staff are likely to view the community favorably. Those particularly sensitive to clinical-risk issues, medication controls, staffing continuity, or cost-transparency should pursue detailed, documented answers during the tour and admission discussions.
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Location
Westmont of Chico is located at 2750 Sierra Sunrise Ter, Chico, CA, 95928.
About Westmont of Chico
Westmont of Chico sits in Sierra Sunrise Village, in Chico, California, right near California Park Lake, and boy, you see those scenic views from many rooms and outdoor spots, and you get that feeling that things are peaceful and calm, but folks stay active here too, because this place has a lot going on all over its three floors. The building has studio, one-bedroom, and two-bedroom apartments, some with kitchenettes or full kitchens, plus in-unit laundry, so you can choose what makes your life easier or more private, and most utilities come included, which saves some headaches. Pets are welcome, so people don't have to say goodbye to their animals if they move here, and everything is made to be handy for folks who need it-like wide halls, elevators, and good lighting, and even handicap accessible spaces, so moving about isn't such a bother.
At Westmont of Chico, you find independent living for people who just want a maintenance-free place with activity and social time built in, but you also see assisted living with the right help for bathing, dressing, medicine management, or whatever someone needs, and there's a memory care service, called Roseleaf Senior Care, set up for people with Alzheimer's or other memory challenges, and their staff use different techniques to make life less confusing and more secure, and activities give folks something to look forward to. The care team, always around day and night, pays attention to each resident and tries to set up care based on each person's needs, so everyone can feel supported and safe, while hanging onto some independence. For people who need more help, like respite care, hospice, or skilled nursing, on-site services are offered, so people can stay in the same community as their needs change over time.
Daily life here includes meals that are made by chefs with nutrition in mind, served restaurant-style in pleasant dining areas, so eating's a social event and not a chore, and there are so many activities and programs you could join, from ballroom dancing, volunteering, museum afternoons, game rooms, movie nights in the theater, or trips to parks and shops. There's a library, fitness center, heated indoor pool, activity and game rooms, a salon and barber shop, and outside, residents walk on trails, sit on patios, or enjoy the park-like eleven-acre grounds. People get help with housekeeping and laundry, plus there's scheduled transportation for errands or appointments, and concierge services for extra help or questions. Westmont of Chico lets residents live with privacy and comfort, choosing when and how they want to join the community or have quiet time in their private space, so people can enjoy their retirement years with support nearby, social opportunities, and comfort every day.
People often ask...
Westmont of Chico offers independent living, assisted living, and memory care.
There are 47 photos of Westmont of Chico on Mirador.
Yes, Westmont of Chico allows residents to age in place and adjust their level of care as needed.
The full address for this community is 2750 Sierra Sunrise Ter, Chico, CA 95928.
No, Westmont of Chico does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Observed 27 residents with four staff present; noted clean, well-maintained common areas and proper safety measures during a CHOCS pre-licensing inspection.
29 Apr 2026Inspection
29 Apr 2026Inspection
Observed staff sleeping in the common areas, which could pose health, safety, and privacy risks for residents.
Type B87307(a)
29 Apr 2026Complaint
29 Apr 2026Complaint
Investigated three specific allegations: inadequate staffing, residents' access to the call system, and staff sleeping on shift; interviews and observations found no evidence to support these concerns.
06 Apr 2026Inspection
06 Apr 2026Inspection
Observed no health, safety, or personal rights violations and found conditions to be clean, well maintained, and in compliance with regulations.
30 Oct 2025Inspection
30 Oct 2025Inspection
Found no deficiencies noted during a 1-year annual review. There were 79 residents and 5 direct care staff present; the lead administrator's license was expired with renewal in progress, while a resident services director held a current administrator license.
30 Oct 2025Inspection
30 Oct 2025Inspection
Observed compliance with staffing, training, resident notification, and meal monitoring requirements under the stipulation. This was the final visit of the probationary term.
22 May 2025Inspection
22 May 2025Inspection
Observed compliance with licensing requirements; no deficiencies were identified.
24 Apr 2025Inspection
24 Apr 2025Inspection
Observed overall compliance with health and safety standards; no deficiencies were found.
14 Jan 2025Inspection
14 Jan 2025Inspection
Found no deficiencies in the evaluated areas during a collateral visit.
16 Dec 2024Inspection
16 Dec 2024Inspection
Observed staffing sufficient in number and properly trained. Daily meals were documented and residents were informed about the stipulation; no deficiencies were found.
15 Oct 2024Inspection
15 Oct 2024Inspection
Conducted an unannounced case management visit to obtain records for one resident; requested admission agreement, LIC602 Physicians Report, care plan, care notes, ADL charting for September through October 2024, and incident reports, and no deficiencies were issued.
01 Oct 2024Inspection
01 Oct 2024Inspection
Found no health or safety violations during the visit. All areas inspected were clean and in good repair.
11 Sept 2024Inspection
11 Sept 2024Inspection
Observed compliance with the stipulations, including sufficient staffing and training, daily meal checks, and timely incident reporting; no deficiencies were cited.
23 May 2024Inspection
23 May 2024Inspection
Found compliance with stipulations on staffing, training, meal service, and incident reporting; no deficiencies were cited.
25 Apr 2024Complaint
25 Apr 2024Complaint
Investigated a resident incident and related concerns; found no evidence to support the alleged violations.
02 Apr 2024Inspection
02 Apr 2024Inspection
Observed no deficiencies or safety concerns. Conditions appeared clean and well-maintained with adequate supplies.
21 Feb 2024Inspection
21 Feb 2024Inspection
Observed sufficient staff and training, meals monitored with a Daily Resident Meal Check List, notification of the stipulation provided to residents or their responsible parties, and timely incident reporting; no deficiencies were cited.
30 Nov 2023Inspection
30 Nov 2023Inspection
Observed that licensing notices were posted; no deficiencies were cited.
26 Oct 2023Inspection
26 Oct 2023Inspection
Observed no health, safety, or personal rights violations and found areas clean and well maintained, with proper furnishings, secure cleaning products, detectors, and adequate food supplies.
11 May 2023Inspection
11 May 2023Inspection
Observed no deficiencies during an unannounced case management - legal/non-compliance visit and reviewed staff training.
20 Apr 2023Inspection
20 Apr 2023Inspection
Confirmed posting of the department's intent to revoke the license; no deficiencies cited.
28 Feb 2023Inspection
28 Feb 2023Inspection
Investigated neglect where staff failed to supervise a resident after an unwitnessed fall, delaying medical care and resulting in serious injuries, with meal records falsified.
Type A87468.2(a)(8)
Type A87464(1)(f)
Type A87101(c)(3)
Type A1569.2(c)
Type A15610.67
Type B1569.49
Type B1569.49(f)
16 Feb 2023Inspection
16 Feb 2023Inspection
Found no deficiencies during the visit and infection control measures were in substantial compliance.
29 Dec 2022Inspection
29 Dec 2022Inspection
Investigated follow-up on an unusual incident involving a resident with multiple falls and increased confusion. The resident was taken to the hospital and later returned home.
29 Dec 2022Inspection
29 Dec 2022Inspection
Identified that a resident lost balance and fell, was evaluated at a hospital for hip and head injuries, and returned to the community the same day with 48 hours of monitoring.
29 Nov 2022Inspection
29 Nov 2022Inspection
Investigated a case alleging that a supervisor allowed a caregiver with COVID-19 symptoms to work, creating risk to residents and staff; a civil penalty of $10,000 was issued.
Type A87411(f)
Type A1560.50(3)
Type A1569.49
29 Oct 2022Inspection
29 Oct 2022Inspection
Observed cleanliness and adherence to infection control and safety measures; no deficiencies observed.
15 Sept 2022Complaint
15 Sept 2022Complaint
Identified that a resident sustained serious injuries due to lack of care and supervision and failure to seek timely medical attention.
Type A87468.2(a)(8)
Type A87464(f)(1)
15 Sept 2022Inspection
15 Sept 2022Inspection
Found that staff falsified meal attendance records, allowing a resident's fall to go undetected, and identified inadequate supervision and accountability.
Type A87207
Type A87205(a)
06 Jul 2022Complaint
06 Jul 2022Complaint
Investigated allegations that a care provider overcharged a resident, financially abused a resident, and failed to meet the resident's needs; the investigation found those concerns unfounded.
06 Jul 2022Inspection
06 Jul 2022Inspection
Identified no deficiencies; confirmed staffing, training, and resident checks met requirements during the visit. Noted that probationary license terms were posted and residents were informed.
13 Apr 2022Inspection
13 Apr 2022Inspection
Observed two residents fell and sustained injuries; reviewed incident reports, staff schedules, LIC 602s and care plans; no citations were issued.
09 Mar 2022Inspection
09 Mar 2022Inspection
Observed compliance with the probation terms, with minimum staffing, documented training, and regular resident checks; no deficiencies were cited.
09 Mar 2022Inspection
09 Mar 2022Inspection
Found no health, safety, or personal rights violations and infection control was in substantial compliance.
24 Feb 2022Inspection
24 Feb 2022Inspection
Investigated two fall-related incident reports; no deficiencies cited.
05 Jan 2022Inspection
05 Jan 2022Inspection
Observed a case management visit with COVID-19 precautions in place. Discussed a holiday party held at an independent living building where there were no residents in care, and no deficiencies were cited.
09 Nov 2021Complaint
09 Nov 2021Complaint
Identified an unlawful eviction and two related allegations about resident activities and residents' needs; interviews and records were reviewed.
06 Oct 2021Inspection
06 Oct 2021Inspection
Found no deficiencies related to health, safety, or residents' rights; infection control was in substantial compliance.
08 Jul 2021Complaint
08 Jul 2021Complaint
Investigated an allegation that visitors were not screened upon entry and found evidence that screening procedures were not consistently followed.
Type A87468.19(a)(2)
25 May 2021Inspection
25 May 2021Inspection
Observed no health, safety, or personal rights violations and infection-control compliance.
22 Apr 2021Complaint
22 Apr 2021Complaint
Investigated a complaint alleging neglect due to lack of supervision resulting in a resident's injury and failure to provide a prescribed medication after hospital discharge.
Type A87465(a)(5)
05 Nov 2020Complaint
05 Nov 2020Complaint
Found that staff did not supervise a resident adequately and did not follow physician orders for alarms and medication, resulting in falls and hospitalizations.
Type A1560.269(a)(6)
Type A1569.269(a)(6)
Type A87411(a)
Type A87705(c)(5)(A)
Type A87303(i)(1)(A)
Type A87465(a)(2)
Type A87465(d)(1)
05 Nov 2020Inspection
05 Nov 2020Inspection
Identified that a caregiver worked while symptomatic and management did not follow up or remove the caregiver from duties, posing health and safety risks to residents. Two serious deficiencies were cited related to personnel illness management and conduct inimical to residents' welfare.
Type A87411(f)
Type A1569.50
05 Nov 2020Inspection
05 Nov 2020Inspection
Identified that a resident's fall was not reported promptly and medical care was delayed, resulting in hospitalization.
Type A87411(a)
Type A1569.269(a)(6)
Type A87465(g)
05 Nov 2020Complaint
05 Nov 2020Complaint
Investigated the allegation that staff were not accurately recording medication logs; interviews and records did not reveal inaccuracies.
05 Nov 2020Complaint
05 Nov 2020Complaint
Found that staff did not contact the physician before giving a PRN medication, contrary to an order requiring physician contact, and administered the medication to a resident on 04/27/2020 at 11:31, with a PRN dose at 05:22 and the routine dose at 09:00. Identified an additional complaint about unsafe medication practices related to the same incident.
17 Jul 2020Inspection
17 Jul 2020Inspection
Identified violations in the operation of the elderly care facility, leading to the implementation of probationary conditions for the facility to comply with regulations.
02 Mar 2020Inspection
02 Mar 2020Inspection
Identified deficiencies in safety and cleanliness standards during a recent inspection.
Type A87555(b)(27)
Type A87705(f)(2)
Type B1569.696(a)
12 Feb 2020Inspection
12 Feb 2020Inspection
Verified that the individual in question was not working at the facility as per CBCB notice and confirmed no deficiencies during the visit.
30 Jan 2020Inspection
30 Jan 2020Inspection
Visited by state officials, no issues were found during the inspection. Staff will follow up on a previous incident.
28 Dec 2019Inspection
28 Dec 2019Inspection
Confirmed follow-up visits for incidents of falls and UTI, as well as case management for residents with cognitive impairments and anxiety. No deficiencies cited during the visit.
09 Dec 2019Inspection
09 Dec 2019Inspection
Confirmed failure to notify responsible party of rate increase for increased care needs.
Type B1569.657
04 Nov 2019Complaint
04 Nov 2019Complaint
Confirmed failure to provide a comfortable environment for residents, failure to notify families of room condition, and failure to report flooding at the facility.
Type A87468.1(a)(2)
Type A87468.1(a)(8)
Type B87211(a)(1)
03 Oct 2019Inspection
03 Oct 2019Inspection
Confirmed resident on resident abuse incident, resident removed from facility for safety precaution.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Westmont of Chico. The information above has not been verified or approved by the owner or operator. For exact information, please contact Westmont of Chico directly. There is no cost for this service. We are compensated by the community you select.
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