Overall impression: Reviews of Ramona Nursing & Rehabilitation are strongly mixed, with a substantial number of satisfied families praising cleanliness, therapy, compassionate caregivers and a comfortable environment, alongside multiple very serious complaints alleging neglect, poor communication, misconduct, and management failures. Many reviewers emphasize that care experience varies considerably depending on staff, shift, and time period; several families reported excellent, attentive care while others reported neglectful or even abusive incidents. This variability is the central theme across the feedback.
Care quality and clinical concerns: Numerous reviewers describe highly positive clinical interactions — especially strong physical and occupational therapy, effective rehabilitation outcomes, and attentive end-of-life care in certain cases. However, an equally notable subset of reviews claims significant clinical problems: dehydration, ignored eating concerns, weight loss, infection requiring emergency care after a move, pain after transfers, and episodes where residents were left soiled or not fed. Several reviews accuse specific nurses by name of misconduct; while these are allegations in the review pool, they represent repeated and serious concerns that prospective families should investigate. Overall, care quality appears inconsistent: some residents receive excellent, even life-improving therapy and nursing, while others suffer lapses that families describe as neglectful and medically harmful.
Staff, bedside manner and activities: Many families praise individual staff members for compassion, patience and great bedside manner; specific staff (e.g., Rosa) and administrators (Travor) are named positively in reviews. The facility is frequently credited with a family-like atmosphere, abundant events (card games, bingo, pianos, dinners), and staff who keep families informed and involved. Conversely, other reviewers report rude, unresponsive or ‘‘catty’’ staff, poor nurse responsiveness for hours, and front-desk communication failures. High staff turnover and reports of ‘‘staff drama’’ or poor teamwork are recurring complaints that likely contribute to the inconsistent resident experience.
Facilities, dining and environment: The physical plant is often described as clean, odor-free and in some areas recently remodeled; reviewers like the homey entrance, patio, benches, and private amenities such as bedside TVs and phones. Dining impressions are mixed: multiple reviewers appreciated the fancy dining room and some described the food as really good, but others complained about tasteless meals, no-salt food, or wrong diabetic meal deliveries. Noise and crowding are mentioned as drawbacks by some. The facility’s neighborhood and location draw mixed comments — convenient for visitation in El Monte, yet a few reviewers cited nearby crime that affected perceived safety and sleep.
Administration, communication and billing: Several reviews praise visible administration and resourceful social services staff who make admissions and benefits paperwork easy. Yet a prominent theme is inconsistent administration: multiple changes in administrators, inconsistent enforcement of guidelines, inaccurate or outdated information relayed to families, and unreturned calls. Serious complaints include alleged Medicare guideline violations, improper billing/charges, and claims of corruption—items that should prompt families to review billing records and ask direct questions. Privacy breaches and theft (including reports of resident theft and belongings not returned) raise additional safety and oversight concerns.
Patterns and practical takeaways: The strongest pattern is variability. Many families recommend Ramona based on positive therapy outcomes, cleanliness, compassionate caregivers and a robust activities program. Others warn against it due to neglect, communication breakdowns, alleged abuse, billing issues, and safety concerns. Because experiences vary widely by shift, staff and time, prospective residents and families should visit in person, observe staff interaction with residents, ask about staff turnover and training, review recent state inspection reports and complaints, verify billing practices and Medicare compliance, and request information on staffing ratios, incident reporting, and infection-control procedures. If already using the facility, families should maintain close, regular contact, document concerns, and escalate promptly to management and state long-term care oversight if care deficits or misconduct are suspected.
Bottom line: Ramona Nursing & Rehabilitation has clear strengths — cleanliness, strong therapy programs, caring individual staff, meaningful activities, and positive end-of-life care for some residents — but also multiple and repeated serious allegations around neglect, inconsistent nursing care, communication breakdowns, safety, and administrative problems. The mixed nature of reviews suggests the facility can provide very good care at times but also has lapses that have harmed residents. Thorough due diligence and ongoing family oversight are advised for anyone considering this facility.
