Intermittent sanitation and odor concerns in some areas
Variable food quality and portion consistency
Variable clinical staffing experience for higher-acuity needs
Communication and admissions follow-through gaps
Inconsistent staff conduct and training consistency
Occasional overpromising during the sales/admissions process
Summary of reviews
Summerfield Memory Care of Fresno is repeatedly described as a small, memory-focused community with a pronounced family-style atmosphere. Many families praised compassionate, engaged caregivers and an activities program that emphasizes personalization and social engagement; reviewers noted improvements in residents’ mood, decreased sundowning, and increased participation in group events after admission. The physical campus — including household-style units, mostly private rooms with en-suite bathrooms, attractive grounds, walking paths and garden areas — is consistently described as clean, well-decorated and inviting. Admissions and front-office staff are often characterized as welcoming, with a straightforward evaluation and move-in process for many families.
Care quality elicits a mixed but patternable picture. Positive accounts emphasize dementia-specific training, 24/7 support, attentive grooming and individualized attention that can make the community feel like an extended family. The activity team is a particular strength; a wide range of programming (arts, music, gardening, live entertainment and social events) and a visible activities director are frequent highlights. Dining is often praised for family-style meals and nutritious choices, and housekeeping and laundry are noted to be well managed in many instances.
Counterbalancing those positives are recurring operational concerns that prospective families should evaluate. Staffing levels and consistency appear uneven across shifts, producing variability in responsiveness and personal-care scheduling (including bathing and incontinence-care routines). Several accounts raise issues related to medication handling and clinical oversight; these concerns are described as lapses in medication-management controls rather than uniformly systemic practice. Supervision and fall-prevention practices have been questioned in multiple narratives, indicating the need to review transfer protocols and fall-risk procedures during a visit. There are also intermittent sanitation and odor concerns reported in common areas and variable experiences with food portioning and quality. A subset of families described problems with communication or unmet expectations during admissions, including instances of perceived overpromising by marketing staff.
Management and staff training are uneven in reviewers’ experience: many families highlight attentive, long-tenured caregivers and proactive administrators, while others cite variability in individual staff conduct, clinical experience, and responsiveness. Given this mix, practical next steps for families considering Summerfield include asking for current staffing ratios by shift, written medication-administration protocols, fall-prevention procedures, sample activity calendars, recent inspection or audit results, and clarification of what the admissions team will and will not guarantee. Overall, Summerfield appears to offer a strong, home-like memory-care environment with notable strengths in social engagement and campus quality, but the recurring operational themes around staffing, medication controls, supervision and cleanliness warrant close, specific inquiry during any tour or decision process.
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Location
Summerfield Memory Care of Fresno is located at 6075 N Marks Ave, Fresno, CA, 93711.
About Summerfield Memory Care of Fresno
Summerfield Memory Care Of Fresno focuses on people living with Alzheimer's and dementia, creating a place where each resident's needs and personality are valued and respected, and the caregivers take the time to know everyone, often forming bonds with families as well, because they find meaning in their work and do their best to treat people with dignity, kindness, and purpose every day. The community's design is built for safety and comfort, with four different memory care neighborhoods, big outdoor walking paths, and gardening areas, plus multiple common rooms where people can enjoy social time or some quiet, and there's direct access to nearby hospitals and shopping for added peace of mind, while inside, the place tries to feel homelike with cozy spaces and lots of natural light. Residents can choose private or shared rooms, including studios, one-bedrooms, or two-bedroom layouts, all made for people with memory problems so there are spaces and routines that help to prevent wandering and reduce confusion, and staff members work around the clock to help with personal care, hygiene, medicine reminders, mobility, and continence, with nurses on site part-time. Dining is an important part of the day, and the kitchen serves three daily restaurant-style meals, with healthy snacks, and meals are chef-prepared with fresh, seasonal foods, plus there are flexible choices so residents can stick to doctor's advice while still enjoying their favorite foods, and the big, sunny dining room makes meals more pleasant and social. The community looks after its residents' well-being through services like occupational and physical therapy, medication management, on-site pharmacy, laundry, weekly housekeeping, and a barber shop and beauty salon, along with exercise classes and a shuttle that runs every day of the week, and there's respite care, hospice care, psychiatric care, and companion care if needed, plus in-house doctor visits for convenience. Summerfield Memory Care Of Fresno uses programs like Bridge to Rediscovery and Montessori-based activities to help keep minds and bodies active, giving people daily routines with social, educational, and recreational activities such as game nights and movie nights, group outings, and dedicated wellness programs like Live Intentionally, which encourages residents to find new purpose and enjoy meaningful experiences, with staff who advocate for everyone and genuinely care. The community holds a state license number 107208983, gets strong reviews with a community score of 9.7, and is verified by Seniorly, which can give extra reassurance, and amenities like large gardens, community rooms, activity spaces, and light-filled apartments aim to help residents thrive, stay safe, form new friendships, and keep a sense of independence as much as possible through every stage of their memory care journey.
Founded in 2008 and headquartered in Redding, California, Northstar Senior Living has established itself as one of the premier providers of senior living management and consulting services in the United States. Under the leadership of President and CEO Rick Jensen, who co-founded the company, Northstar has built a reputation for excellence in senior care management through its commitment to setting industry gold standards. The privately owned company operates approximately 40-51 communities across nine states, offering comprehensive management services that span the full spectrum of senior living operations.
People often ask...
Summerfield Memory Care of Fresno offers competitive pricing, with rates starting at a cost of $3,595 per month.
Summerfield Memory Care of Fresno offers assisted living and memory care.
There are 34 photos of Summerfield Memory Care of Fresno on Mirador.
The full address for this community is 6075 N Marks Ave, Fresno, CA 93711.
No, Summerfield Memory Care of Fresno does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Determined that staff training for medication-related duties did not meet required standards; three of seven medication technicians lacked the required eight hours of annual training.
Type BHSC 1569.69(b)Medication in-service training requirement
22 Jul 2026Complaint
22 Jul 2026Complaint
Investigated allegations of staff yelling at residents and not treating residents with dignity; found no deficiencies.
18 Jul 2026Complaint
18 Jul 2026Complaint
Investigated a complaint about medication handling and resident wandering; found deficiencies in staff training, medication administration practices, and elopement safety, with penalties assessed.
ACCR 87411(d)(4)Knowledge required to safely assist with prescribed medications
ACCR 87411(a)1Personnel Requirements – General
ACCR 87705(5)Care of Persons with Dementia – Elopement Safety
08 Jul 2026Inspection
08 Jul 2026Inspection
Found an individual working without fingerprint clearance and not associated with the site, posing an immediate health and safety risk; a civil penalty was assessed.
Type ACCR 87355(e)(2)Criminal Record Clearance (e)(2)
08 Jul 2026Complaint
08 Jul 2026Complaint
Investigated the allegation of staff posing a risk to residents and found it unfounded.
17 Jun 2026Complaint
17 Jun 2026Complaint
Investigated allegations that staff handled residents inappropriately, communicated inappropriately with residents, and did not ensure residents were treated with dignity and respect; found no deficiencies.
27 May 2026Inspection
27 May 2026Inspection
Identified failure to submit required incident reports to the licensing agency from 06/20/25 through 08/20/25.
Type B87211(a)
27 May 2026Inspection
27 May 2026Inspection
Identified a front entrance perimeter gate locked with a padlock requiring a key without a valid fire clearance, posing an immediate health and safety risk to residents.
Type A87202(a)
27 May 2026Complaint
27 May 2026Complaint
Investigated unlawful eviction allegation and found no deficiencies.
16 Mar 2026Complaint
16 Mar 2026Complaint
Identified two violations: staff did not ensure a resident had access to drinking water. Staff did not prevent a resident from obtaining a sharp object.
Type A87309(a)
Type B87633(6)(A)
16 Mar 2026Complaint
16 Mar 2026Complaint
Observed that residents needing assistance with eating were not consistently helped before meals, with meals served at bedside or in a kitchenette refrigerator. This created a health and safety risk to residents.
Type A87464(f)(4)
16 Mar 2026Complaint
16 Mar 2026Complaint
Investigated allegations that a resident sustained a pressure sore and was left in urine. Evidence did not support these claims.
16 Mar 2026Complaint
16 Mar 2026Complaint
Investigated allegations that staff yelled at a resident and handled a resident roughly; the claims were not supported by the evidence.
24 Feb 2026Inspection
24 Feb 2026Inspection
Identified safety and reporting deficiencies, including padlocks on exterior gates, lack of proper fire clearance, a delayed egress door, and failure to report incidents.
Type A87202(a)
Type A87705(f)(5)
Type B87211(a)(1)(D)
24 Feb 2026Complaint
24 Feb 2026Complaint
Identified that a resident eloped due to insufficient staff supervision.
Type A87411(a)
10 Feb 2026Inspection
10 Feb 2026Inspection
Found no deficiencies observed during the visit.
06 Feb 2026Complaint
06 Feb 2026Complaint
Investigated the allegation that staff did not treat residents with dignity or respect.
06 Feb 2026Complaint
06 Feb 2026Complaint
Investigated allegation that staff did not treat residents with dignity or respect; a resident's interview did not corroborate the claim and no evidence of verbal abuse or ongoing disrespect was found.
24 Nov 2025Inspection
24 Nov 2025Inspection
Identified two staff members: one worked without fingerprint clearance. The other was not associated with the site.
Type A87355(e)(2)
Type A87411(g)(2)
06 Aug 2025Complaint
06 Aug 2025Complaint
Identified several deficiencies, including a strong odor, inadequate incontinence care, personal rights concerns, delayed replies to authorized representatives, frozen meals, and night staff sleeping, which posed health and safety risks to residents.
Type A8711(a)
Type A87411
Type B87303(a)
Type B87405(a)
Type B87468.1(a)
06 Aug 2025Complaint
06 Aug 2025Complaint
Identified that residents' representatives were not regularly informed about care-related activities, including updates during an outbreak.
Type B87468.1(a)(8)
06 Aug 2025Inspection
06 Aug 2025Inspection
Identified multiple deficiencies in care and supervision, hygiene, staffing, records, and management oversight.
06 Aug 2025Complaint
06 Aug 2025Complaint
Identified nine care-related deficiencies. They included staff leaving residents in soiled clothing for an extended period, not providing shower assistance, not cleaning residents' rooms, providing inadequate food service, not ensuring wound care needs were met, staff sleeping on shift, and insufficient administrator presence.
06 Aug 2025Complaint
06 Aug 2025Complaint
Identified issues with resident care, including personal belongings and meals, during a complaint investigation. The findings noted several areas needing attention.
06 Aug 2025Complaint
06 Aug 2025Complaint
Investigated a complaint alleging failure to prevent the spread of scabies.
06 Aug 2025Complaint
06 Aug 2025Complaint
Identified issues with residents' medical care, prevention of a scabies outbreak, nutrition, food supply, and clean linen.
06 Aug 2025Complaint
06 Aug 2025Complaint
Identified that staff did not have adequate supplies to meet residents' toileting needs.
06 Aug 2025Complaint
06 Aug 2025Complaint
Investigated the allegation that staff did not have current training; found it unsubstantiated and no deficiencies cited.
15 Jul 2025Complaint
15 Jul 2025Complaint
Investigated allegations that a resident was left in a wheelchair overnight and that supervision was insufficient for residents with behavioral changes. The findings show concerns about safety and residents' personal rights.
Type B87468.2(a)(4)
Type B87411(a)
15 Jul 2025Inspection
15 Jul 2025Inspection
Identified that a pre-admission reappraisal was not updated within the last year to reflect significant changes for a resident with a history of anxiety/aggression, and that verbal aggression occurred toward residents and staff on 7/14/25.
Type B87463(a)
12 Jul 2025Inspection
12 Jul 2025Inspection
Identified fire clearance issues and security risks. A broom jammed in a door, delayed egress doors taking 25 and 43 seconds to unlock, and perimeter gates locked with a chain and padlock created immediate health and safety concerns.
Type A87202(a)
12 Jul 2025Complaint
12 Jul 2025Complaint
Identified an unwitnessed fall with no EMS contact or medical assessment, a resident's pureed-diet order was not consistently followed, and two prescribed medications were not administered as prescribed.
Type B87466
Type B87468
Type B87555(b)(10)
Type B87465(c)(2)
19 May 2025Complaint
19 May 2025Complaint
Investigated an allegation that staff used soft ties to restrain a resident without a physician's prescription.
Type B87608(a)
18 Apr 2025Inspection
18 Apr 2025Inspection
Identified that several resident incidents were not reported to the licensing agency within seven days as required.
Type B87211
14 Apr 2025Complaint
14 Apr 2025Complaint
Investigated the allegation that staff did not mitigate the spread of scabies; findings did not meet the preponderance of evidence standard.
12 Feb 2025Inspection
12 Feb 2025Inspection
Identified that a resident did not receive medical care in a timely manner, which led to hospice placement and death.
Type B87411(d)(5)
07 Jan 2025Complaint
07 Jan 2025Complaint
Investigated allegation that staff did not prevent a resident from physically assaulting other residents.
Type B87468.2(a)(4)
07 Jan 2025Inspection
07 Jan 2025Inspection
Identified safety and maintenance deficiencies, including chemicals left unlocked, damaged furnishings, and several cleaning and repair needs.
Type B87309(c)
Type B87303(a)
31 Dec 2024Inspection
31 Dec 2024Inspection
Investigated a resident's file and related records, retrieved and reviewed it, and requested additional documentation. No deficiencies cited.
23 Dec 2024Complaint
23 Dec 2024Complaint
Investigated complaint found that residents' diapering and other personal care needs, including incontinence, grooming, and bathing, were not being met.
23 Dec 2024Complaint
23 Dec 2024Complaint
Observed that residents had access to food and water and that the site was in good repair; no deficiencies were cited.
23 Dec 2024Inspection
23 Dec 2024Inspection
Conducted a case management visit, observed residents in common areas and rooms, and completed a health and safety check; no deficiencies were issued.
20 Dec 2024Complaint
20 Dec 2024Complaint
Investigated a complaint that a resident was left in the sun and found unresponsive; the resident required medical treatment for heat exposure after being found outside.
Type A87411(a)
20 Dec 2024Complaint
20 Dec 2024Complaint
Identified gaps in overnight supervisor coverage in one unit, with residents' personal care needs not consistently met, training not completed for some staff, and residents' belongings and hazardous items not safeguarded.
Type B1569.312(e)
Type B87705(c)(4)
Type B87411(d)
Type B87217(b)
Type B87309(a)
20 Dec 2024Complaint
20 Dec 2024Complaint
Investigated a complaint alleging staff did not store residents' medications locked and inaccessible to residents, that residents did not take medications as prescribed, and that repairs were not kept in good repair. The visit found medication carts were locked and inaccessible to residents, the site was in good repair, and records did not support the medication-related claims; no deficiencies were cited.
14 Nov 2024Complaint
14 Nov 2024Complaint
Investigated a complaint alleging staff did not prevent a scabies outbreak and identified an infection control issue in one wing.
Type B87470(b)(1)
06 Mar 2024Complaint
06 Mar 2024Complaint
Investigated a questionable death allegation and found unfounded.
18 Jan 2024Inspection
18 Jan 2024Inspection
Found no deficiencies cited and health and safety checks completed. Documents were requested by 1/26/2024 to update records.
09 Feb 2023Inspection
09 Feb 2023Inspection
Observed required postings and PPE available; hand washing postings not observed at stations; no deficiencies cited.
20 Jan 2023Complaint
20 Jan 2023Complaint
Investigated allegation that staff failed to provide a safe and comfortable environment for residents, with interviews indicating insufficient evidence to prove the allegation.
20 Jan 2023Complaint
20 Jan 2023Complaint
Investigated allegations of care deficiencies; found insufficient evidence to prove the alleged violations.
08 Mar 2022Complaint
08 Mar 2022Complaint
Investigated a resident transfer from another location and found that needs could not be met at the time. The site was operating at below half capacity, and the allegations were unsubstantiated.
09 Dec 2021Inspection
09 Dec 2021Inspection
Found passageways and exits clear, medications locked, and supplies adequate. No deficiencies were cited.
02 Dec 2021Complaint
02 Dec 2021Complaint
Investigated two complaints about how changes in a resident's health were handled and about communication with the resident's representative. The health changes were addressed appropriately, but staff provided inconsistent information to the representative.
Type B87468.1(a)(8)
Type B87468.1(a)(9)
02 Dec 2021Complaint
02 Dec 2021Complaint
Investigated allegations that staffing was short, that residents' wounds were not cared for, and that medications were administered by unqualified staff.
02 Dec 2021Complaint
02 Dec 2021Complaint
Investigated allegations that staff did not ensure residents were fed. Found that meals were delivered to residents and hourly checks showed diaper changes were performed.
02 Dec 2021Complaint
02 Dec 2021Complaint
Investigated allegations that Covid-19 safety protocols were not followed and that untrained staff provided care. Observed proper isolation for residents with a positive diagnosis or exposure, adequate PPE, and staff training during onboarding.
20 Sept 2021Complaint
20 Sept 2021Complaint
Identified errors in medication administration, training gaps for staff, and supervision shortfalls after a resident eloped.
Type A87411(a)
Type A87465(c)(2)
Type B87464(f)(4)
Type B87646(f)(4)
20 Sept 2021Complaint
20 Sept 2021Complaint
Investigated complaints found residents sustained pressure injuries and did not receive the necessary medications or routine hygiene care due to staffing shortages and communication gaps.
Type A87465(c)(2)
Type B87464(f)(4)
Type B87646(f)(4)
20 Sept 2021Complaint
20 Sept 2021Complaint
Found that residents suffered multiple preventable falls due to lack of supervision, including an elopement. Found that medication errors affected several residents, and sanitation conditions were unsanitary.
Type A87465(c)(2)
Type A87411(a)
Type B87303(a)
20 Sept 2021Complaint
20 Sept 2021Complaint
Investigated allegations that resident records were not updated and that a resident with a wound did not receive physician care. Records were updated and the resident received wound care from a physician.
20 Sept 2021Complaint
20 Sept 2021Complaint
Concluded that staff provided timely medical care and followed the hospice care plan for the resident, with no neglect or improper practice identified.
20 Jul 2021Complaint
20 Jul 2021Complaint
Investigated allegations of inadequate record keeping and interference with a resident's medical care; found no evidence to support the allegations.
12 Jul 2021Inspection
12 Jul 2021Inspection
Observed residents served lunch with adequate supplies; no deficiencies cited.
20 Mar 2020Inspection
20 Mar 2020Inspection
Confirmed that staff who applied to work at the facility was never hired or worked there. No issues were found regarding this matter.
21 Feb 2020Inspection
21 Feb 2020Inspection
Reviewed a reported incident involving two residents that occurred in January 2020; no deficiencies were identified during the visit.
Type A87465(c)(2)
Type A87411(a)
Type B87303(a)
21 Feb 2020Complaint
21 Feb 2020Complaint
Investigated a complaint regarding the refill of a resident's inhaler; determined that staff oversight led to the inhaler not being refilled, and the medication was expired when the resident moved out.
Type B87465(a)(1)
27 Dec 2019Inspection
27 Dec 2019Inspection
Confirmed that the facility met safety and operational standards, including secure outdoor and indoor spaces, proper emergency signage, functioning alarms and detectors, and appropriate medication storage, with a fire clearance granted for 64 non-ambulatory clients.
Type A87411(a)
Type A87465(c)(2)
Type B87464(f)(4)
20 Dec 2019Inspection
20 Dec 2019Inspection
Confirmed the successful completion of COMP II via telephone verification, with applicant and administrator confirming understanding of Title 22 and submitting the required identification documentation.
11 Dec 2019Inspection
11 Dec 2019Inspection
Confirmed successful completion of a competency exam verifying understanding of licensing requirements and procedures related to facility operations, staff qualifications, resident care, and regulatory compliance.
18 Oct 2019Complaint
18 Oct 2019Complaint
Reviewed and found that staff appropriately responded to a verbal threat incident involving a resident with dementia, and the allegation regarding the incident was unsubstantiated.
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