I moved my mom into this bright, modern community and I'm very pleased. The staff are friendly, attentive and responsive, the building and grounds are spotless, and the apartments are sunny and spacious. There are daily activities, outings and great on-site amenities, plus solid dining options and a convenient location near medical services. I would recommend this welcoming, well-kept place to other families.
Loved one of resident
Jul 2026
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Reviews
4.16·(114)
Overall rating
5
4
3
2
1
Care
3.8
Staff
4.1
Meals
3.5
Amenities
3.7
Value
2.6
Pros
Bright, recently updated interiors
Well-maintained grounds and central courtyard
Engaging, varied activities program and regular outings
Friendly, compassionate direct-care staff
Accessible apartment layouts and large rooms with balconies
Attentive memory-care support and medical oversight
Cons
Inconsistent medication administration and documentation
Chronic understaffing and high staff turnover
Variable housekeeping and sanitation performance
Maintenance delays and infrastructure reliability issues
Management instability and limited responsiveness to families
Billing opacity and unexpected ancillary fees
Variable dining quality and inconsistent meal-service timing
Reliance on third-party/agency caregiving for core care tasks
Limited transportation availability for medical appointments
Gaps in hospice and end-of-life care coordination
Apartment bathroom and unit layouts that can limit mobility-aid use
Pest-control and trash-removal concerns in some units
Inconsistent inclusion of higher-acuity residents in activities
Summary of reviews
Sunnycrest presents a mixed profile: the community’s physical plant and lifestyle offerings are frequently praised while operational and clinical-consistency issues recur across accounts. Many reviewers describe a bright, recently renovated building with attractive common areas, a well-kept courtyard, and a variety of on-site amenities (bistro/snack areas, salon, theatre, fitness). Apartment sizes vary, but several families highlight spacious layouts, balconies, and accessible design. The location near hospitals and shopping is a consistent convenience for families.
Direct-care staff receive substantial positive feedback for warmth and compassion: numerous accounts note staff who are friendly, attentive, and effective in helping residents engage socially. At the same time, a recurrent counterpoint is chronic understaffing and high turnover. That staffing instability is tied to several operational consequences raised by families: inconsistent delivery of medications and incomplete medication logs, uneven housekeeping quality, reliance on agency or third-party caregivers, and slower response times to requests. These patterns create variability in day-to-day care — some residents receive attentive, consistent care, while others experience gaps or delays.
Dining and activities are a prominent strength for many residents. The activity program is described as busy and varied (music groups, outings, games, classes), and several reviews commend high-quality meals and an engaged chef. Conversely, other families report declines in food quality, small portions, missed meal timings, or extra charges for cleanup/housekeeping services. Activity inclusion also appears inconsistent for higher-acuity residents; some family members noted that residents with more significant health limitations were unable to participate meaningfully in group programming.
Facility maintenance and housekeeping show a bifurcated picture. Positive reports describe spotless housekeeping and thorough maintenance, but recurring concerns include sanitation inconsistencies (trash removal delays, dirty rooms or common areas in some instances), pest-control issues, and infrastructure failures such as water damage and ceiling collapse. These maintenance lapses, together with reports of overworked maintenance staff, suggest capacity constraints in upkeep when the facility is under staffing pressure.
Management and business practices are another source of mixed impressions. Several reviewers praise accessible, hands-on leadership and clear communication, while others describe rapid ownership or leadership turnover, unresponsiveness to family outreach, and confusing billing practices with unexpected ancillary fees. A small number of reviews raise serious care concerns including issues following a resident’s death and difficulties obtaining hospice support; these merit careful follow-up by prospective families.
Taken together, Sunnycrest will likely deliver a very positive experience when staffing, management, and clinical processes are operating smoothly: attractive physical spaces, a strong social program, and caring front-line staff are clear assets. However, the community also exhibits operational vulnerabilities — notably inconsistent medication administration, housekeeping and maintenance variability, staffing shortages, and management instability — that can materially affect resident experience. Prospective residents and families should verify current staffing levels, medication-administration protocols, housekeeping scope and fees, transportation schedules, hospice policies, and recent maintenance history during their tour, and consider speaking with current residents and families to assess consistency over time.
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Location
Sunnycrest Senior Living is located at 1925 Sunny Crest Dr, Fullerton, CA, 92835.
About Sunnycrest Senior Living
Sunnycrest Senior Living in Fullerton offers apartment-style living for older adults, giving folks several choices like Independent Living, Assisted Living, Memory Care, and Skilled Nursing, so you can see there's quite a range, and the campus tries to keep things homey and welcoming with bright social areas, walking paths, gardens, and cozy lounges. The apartments have nice touches like wooden floors, kitchens with appliances, cozy bedrooms with patterned bedding, and modern bathrooms with safety features like grab bars, and you can pick from studio or one-bedroom layouts to fit what you need. Meals get made from favorite homestyle recipes using seasonal ingredients, served in a restaurant-style dining room, or you can get your meal through room service, eat in a private dining room, or choose something that fits a special diet if you want; guests can also join for meals. There's a bunch of activities and programs, so folks can join exercise groups, garden in raised beds, play billiards, watch movies in the theater room, visit the library, or spend time with others in one of several lounges or the game room. Housekeeping, laundry, and dry-cleaning services get taken care of, and complimentary transportation is available, which makes getting to appointments or outings easier without having to drive yourself. Residents can bring their pets and use the hair salon or fitness center right on-site, and outside spaces like courtyards and putting greens give everyone a chance to get a little fresh air or sunshine. The place puts focus on helping with things like daily living activities, medication reminders and management, mobility support, and memory care, and they've got a staffing system with a care manager and a med room manager for extra support and observation. Along with full-time staff and emergency call systems, coverage is there around the clock, and you can have in-home doctor visits if needed, which is handy when health changes. Respite care is available for folks who need short-term support after surgery or while caregivers take a break, and there are also hospice services on offer. Weekly housekeeping and grocery shopping can be arranged, and there's parking for those who still drive. For those interested in faith and devotion, both on-site and offsite religious services happen regularly, and special community events and monthly themed gatherings keep the calendar interesting. Sunnycrest Senior Living uses six values called F.A.I.T.H.E. - Fun, Attitude, Integrity, Teamwork, Honesty, and Effort - to guide how they operate every day, and the aim is to offer a safe place where adults over 55 can stay active, connect with neighbors, and get the right care as needs change, with plenty of ways to relax, learn, and enjoy each day at a gentle pace.
People often ask...
Sunnycrest Senior Living offers independent living and assisted living.
There are 36 photos of Sunnycrest Senior Living on Mirador.
The full address for this community is 1925 Sunny Crest Dr, Fullerton, CA 92835.
No, Sunnycrest Senior Living does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Observed overall compliance with regulations; no deficiencies were cited.
15 May 2026Complaint
15 May 2026Complaint
Identified neglect due to lack of care and supervision that led to pressure injuries; medical attention was not sought promptly and family was not notified.
Type A87464(f)(1)
Type A87465(g)
Type A87631
Type A87101(c)(3)
Type A1569.2(c)
Type B87211(a)(1)
15 May 2026Complaint
15 May 2026Complaint
Investigated the allegation that staff pushed a resident and the allegation that meals were not delivered; interviews and records indicated no evidentiary support.
19 Feb 2026Complaint
19 Feb 2026Complaint
Observed meal service delays and residents left in soiled diapers for extended periods during an unannounced visit.
Type B8755(b)(18)
Type B87464(f)(2)
09 Feb 2026Inspection
09 Feb 2026Inspection
Identified an allegation that medication was given to the wrong resident.
09 Feb 2026Complaint
09 Feb 2026Complaint
Investigated two complaints: one about laundry service timing and another about residents being treated with respect by others. Found no evidence to support the laundry delay claim and could not determine whether the respect-related allegation occurred.
26 Jan 2026Inspection
26 Jan 2026Inspection
Investigated an allegation that medication was given to the wrong resident.
13 Jan 2026Complaint
13 Jan 2026Complaint
Investigated a complaint alleging that staff lost a resident's diaper supply and other care concerns; evidence showed the diaper supply was lost by staff, while other allegations about oxygen orders, access to food, and timely sheet changes were not supported.
Type B87217(b)
13 Jan 2026Complaint
13 Jan 2026Complaint
Investigated the allegations about record keeping, resident hygiene, leaving residents out of bed, staffing, PPE, and the medication room; findings showed no violations were established.
13 Jan 2026Complaint
13 Jan 2026Complaint
Investigated complaints about PPE use, supervision of residents, dietary care, hot water in bathrooms, and alarm systems; evidence did not establish that the issues occurred as described.
13 Jan 2026Complaint
13 Jan 2026Complaint
Investigated the allegation that residents were not provided care in a timely manner due to understaffing, concerns were not promptly addressed, and equipment was in disrepair. Findings showed mixed statements from residents and staff and could not establish whether the allegation occurred.
09 Jan 2026Inspection
09 Jan 2026Inspection
Investigated amended complaint findings related to a December 29, 2025 visit identified by complaint control number 22-AS-20251222102645.
29 Dec 2025Complaint
29 Dec 2025Complaint
Investigated the allegation that staff gave a resident the wrong medication and failed to report the incident.
Type B87211(a)(1)
Type B87465(c)(2)
05 Dec 2025Inspection
05 Dec 2025Inspection
Investigated follow-up to an incident involving a resident; full access to records provided; no deficiencies cited.
12 Nov 2025Inspection
12 Nov 2025Inspection
Identified a deficiency because licensing personnel could not obtain full access to electronic resident records on demand, potentially risking residents' health and safety.
Type B87506(d)(1)
07 Nov 2025Inspection
07 Nov 2025Inspection
Observed no imminent health and safety issues after following up on an incident report.
26 Sept 2025Complaint
26 Sept 2025Complaint
Investigated an allegation that staff did not keep floors in residents' rooms clean; observed floors in ten units to be clean and sanitary.
06 Aug 2025Inspection
06 Aug 2025Inspection
Identified that hot water temperatures in multiple resident bathrooms exceeded the required range, creating an immediate health and safety risk.
11 Jun 2025Complaint
11 Jun 2025Complaint
Investigated four allegations about meals quality, foul odors, resident privacy, and floor cleaning; findings did not establish that these concerns occurred.
27 May 2025Inspection
27 May 2025Inspection
Identified two Type A deficiencies: hot water temperatures exceeded 125°F in several rooms, and centrally stored medications were not securely stored.
Type A87303(e)(3)
Type A87465(h)(2)
25 Mar 2025Complaint
25 Mar 2025Complaint
Identified that basic cable service did not meet the admission agreement, with several channels showing poor picture quality and one channel with no sound in a resident's room.
Type B87507(f)
15 Jul 2024Complaint
15 Jul 2024Complaint
Investigated a complaint that a resident was not provided a comfortable environment while in care. Interviews and observations indicated the temperature remained within a comfortable range and no construction affecting comfort was observed.
19 Jun 2024Inspection
19 Jun 2024Inspection
Found no deficiencies cited under Title 22 Division 6. Two technical violation advisory notes were provided.
06 May 2024Complaint
06 May 2024Complaint
Investigated a claim that neglect led to a resident's multiple falls and injuries. Evidence did not establish neglect by staff.
27 Feb 2024Inspection
27 Feb 2024Inspection
Observed that a civil penalty was assessed after investigating a complaint.
15 Feb 2024Complaint
15 Feb 2024Complaint
Identified that staff failed to ensure a resident received prescribed Eliquis, leading to ingestion of another resident's medication and subsequent hospitalizations and a stroke.
Type A87465(c)(2)
15 Feb 2024Inspection
15 Feb 2024Inspection
Identified unsafe handling of centrally stored medications that allowed a resident to ingest another resident's medication, creating an immediate health risk.
Type A87465(h)(2)
29 Jan 2024Complaint
29 Jan 2024Complaint
Investigated and found the allegation that the resident's room was in disrepair unsubstantiated and the allegation that admission agreement adherence occurred unsubstantiated.
22 Jan 2024Complaint
22 Jan 2024Complaint
Investigated complaints about an admissions agreement, bathing assistance, and billing for services. The admissions agreement copy was provided to the resident, and records related to bathing and billing were reviewed.
22 Jan 2024Complaint
22 Jan 2024Complaint
Investigated allegations related to medical evaluations and admission agreements. The medical evaluation allegation was unfounded, and the admissions-related allegations were unsubstantiated.
22 Dec 2023Inspection
22 Dec 2023Inspection
Identified that no written report was submitted within seven days after a skin tear from a June 1, 2022 fall, and that an updated physician’s report or a doctor’s order prescribing a wheelchair was not on file for a resident who later had a change of condition after a fall on September 23, 2023.
20 Dec 2023Complaint
20 Dec 2023Complaint
Identified a safety hazard from an uneven backyard patio that could pose a risk to residents. Found conditions indicating disrepair.
Type B87307(d)(4)
26 Jul 2023Inspection
26 Jul 2023Inspection
Observed that the exit gate latch on the left side was vandalized and prevented the gate from operating properly; maintenance was repairing the latch, and no health concerns were observed.
26 Jun 2023Complaint
26 Jun 2023Complaint
Concluded that the allegation that gates were left unsecured and the allegation that staff failed to provide a safe and comfortable environment were unfounded.
17 Jun 2023Complaint
17 Jun 2023Complaint
Investigated allegations that staff did not meet residents' toileting needs, handled residents roughly, and spoke to residents inappropriately.
09 Jun 2023Complaint
09 Jun 2023Complaint
Investigated three specific concerns about staffing, incontinent care, and responsiveness to concerns; interviews and records did not establish a preponderance of evidence to support the allegations.
12 May 2023Complaint
12 May 2023Complaint
Investigated the allegation that the side gate was left unsecured; interviews confirmed the gate was commonly left ajar, creating a safety risk.
Type B87303(a)
27 Apr 2023Complaint
27 Apr 2023Complaint
Identified that the administrator appeared to be under the influence of alcohol while on duty. Other concerns about respect for residents and meal service timing were not proven.
Type B87405(d)(5)
22 Apr 2023Complaint
22 Apr 2023Complaint
Investigated the allegation of inadequate staffing to meet residents' needs; interviews and record reviews were conducted, and there was insufficient evidence to determine whether the allegation occurred.
22 Apr 2023Complaint
22 Apr 2023Complaint
Investigated the allegation that staff did not respond to residents' call buttons in a timely manner; findings did not establish that the allegation occurred.
23 Mar 2023Complaint
23 Mar 2023Complaint
Identified that kitchen equipment was not maintained in good repair.
Type B87555(b)(32)
23 Mar 2023Complaint
23 Mar 2023Complaint
Investigated allegations that staff mismanaged medication, failed to provide a safe environment, a resident suffered dehydration, and a resident's room was unkempt; these allegations were unsubstantiated.
04 Jan 2023Complaint
04 Jan 2023Complaint
Investigated an allegation that a resident was not properly notified about a rate increase. The allegation was unsubstantiated.
01 Dec 2022Complaint
01 Dec 2022Complaint
Identified safety concerns after ants were found in a resident’s bed, improper pest-control spraying, and incorrect medication administration.
Type A87307(d)(2)
Type A87468.1(a)(2)
Type A87465(a)(4)
09 Nov 2022Inspection
09 Nov 2022Inspection
Conducted a follow-up visit after a prior complaint and noted two deficiencies were addressed.
13 Oct 2022Complaint
13 Oct 2022Complaint
Investigated a complaint alleging a resident sustained skin injuries from rough handling and that incontinent care and supervision were inadequate. Findings highlighted staffing shortages and poor housekeeping contributing to unsafe conditions.
Type A87411(a)
Type A87464(f)(1)
Type B87303(a)
29 Sept 2022Inspection
29 Sept 2022Inspection
Investigated a complaint alleging deficiencies. Two cited deficiencies were downgraded in severity.
Type B87311
Type B87468.1(a)
29 Sept 2022Complaint
29 Sept 2022Complaint
Investigated a complaint alleging staff did not respond to a resident's call button and did not adequately assist with showering. The record showed the resident fell in December 2021, staff responded to the call button, and the resident was hospitalized.
23 Sept 2022Complaint
23 Sept 2022Complaint
Identified roaches in a resident's room, dirty conditions, a closet door off its track with missing blinds, and a front door left unlocked at night.
Type A87468.1
Type B87303(a)
23 Sept 2022Complaint
23 Sept 2022Complaint
Identified that staff did not respond to residents promptly due to a malfunctioning call system.
Type A87303(i)(1)(A)
22 Sept 2022Complaint
22 Sept 2022Complaint
Investigated a complaint about medication handling and staff training. It found that a new medication technician failed to follow procedures and left the medication cart unattended with a laptop containing resident information during med passes.
Type A87411(a)(a)
22 Sept 2022Complaint
22 Sept 2022Complaint
Identified mismanagement of a resident's medications and lack of competent staff to meet resident needs.
Type A87465(a)(5)(A)
Type A87411(a)
22 Sept 2022Complaint
22 Sept 2022Complaint
Investigated allegation of lack of care and supervision that led to a resident fall; the finding was unfounded.
06 Sept 2022Complaint
06 Sept 2022Complaint
Found that staff did not provide resident records to the resident's authorized person.
Type B87506(a)
01 Sept 2022Complaint
01 Sept 2022Complaint
Investigated an allegation that staff did not ensure the site was free from pests; roaches were observed in the kitchen area, a bathroom near the kitchen, and several resident apartments.
Type A87303(a)
01 Sept 2022Complaint
01 Sept 2022Complaint
Identified that the premises did not have a working telephone because the phones were not charged, and the back entrance was unlocked at night.
Type B87311
Type B87468.1(a)
03 Aug 2022Inspection
03 Aug 2022Inspection
Found no deficiencies during a case management visit related to two complaints.
28 Jul 2022Inspection
28 Jul 2022Inspection
Identified staffing shortages contributing to resident care issues, including missed medications, missing showers, missed laundry, and problems with dining and housekeeping.
25 Jul 2022Inspection
25 Jul 2022Inspection
Investigated an incident report dated July 1, 2022. The resident was interviewed and no deficiency was observed.
30 Jun 2022Complaint
30 Jun 2022Complaint
Found insufficient staff to meet residents' needs, resulting in multiple residents missing their morning medications on June 19, 2022.
Type A87465(a)(4)
Type A87411(a)
09 May 2022Inspection
09 May 2022Inspection
Found no deficiencies cited and noted adequate safety measures, emergency planning, and supply preparedness.
09 May 2022Inspection
09 May 2022Inspection
Investigated the death of a resident; the resident was found on 5/1/22 on the floor with a walker tipped over that blocked the door, EMS was called, and a Do Not Resuscitate order was in place. No deficiencies were cited.
25 Apr 2022Inspection
25 Apr 2022Inspection
Found no deficiencies cited following an unannounced case management visit related to a resident's death.
18 Nov 2021Inspection
18 Nov 2021Inspection
Identified failure to report a resident fall to licensing within seven days and to contact emergency services within seven days.
Type B87211(a)(1)
30 Jun 2021Inspection
30 Jun 2021Inspection
Observed no deficiencies during the visit. Covid precautions and hygiene practices were in place.
19 Oct 2020Complaint
19 Oct 2020Complaint
Found no evidence to prove the allegations that staff did not administer medications as prescribed, did not report changes in the resident's condition to the responsible party or physician, and did not meet the resident's care needs.
09 Sept 2020Inspection
09 Sept 2020Inspection
Identified the death of a resident on 9/5/2020 after police found the body behind the property; the coroner is conducting an autopsy with no signs of trauma observed. Stated that the resident was alert and able to leave the building with assistance per the physician's report, and that requested documents, including the physician's report and care plan, would be emailed.
28 Apr 2020Complaint
28 Apr 2020Complaint
Investigated plumbing and roof leak issues that resulted in water damage and residents being relocated, confirming that the facility was in disrepair.
20 Apr 2020Inspection
20 Apr 2020Inspection
Determined that a resident who appeared to choke was later confirmed not to have died from choking, and the death report was being revised to reflect the accurate cause of death as provided by hospice.
10 Mar 2020Inspection
10 Mar 2020Inspection
Investigated a resident breaking into the kitchen, causing a fire and activating the sprinkler system; discussed the resident's placement and the possibility of a thirty-day notice due to their ongoing inappropriateness for placement.
16 Jan 2020Inspection
16 Jan 2020Inspection
Confirmed that staff identified in an earlier notice was never hired or employed at the facility as of the date of review.
18 Nov 2019Inspection
18 Nov 2019Inspection
Verified that two staff members with pending criminal record exemption letters were never hired or employed at the facility.
15 Oct 2019Inspection
15 Oct 2019Inspection
Confirmed that staff member was never hired and not present on the premises. An unannounced follow-up verified the incomplete criminal record exemption request.
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Mirador Living is not affiliated with the owner or operator(s) of Sunnycrest Senior Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Sunnycrest Senior Living directly. There is no cost for this service. We are compensated by the community you select.
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