Excelcare

    11400 Poplar St, Loma Linda, CA 92354
    • Assisted Living

    Friendly staff and inviting facility

    I'm very pleased overall-the staff are friendly and attentive, the facility and garden are spotless and inviting, meals are varied and tasty, activities like walks and sing-alongs are enjoyable, and any issues get resolved quickly.

    Current/former resident
    Jul 2026

    Pricing

    Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management

    Healthcare staffing

    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    Reviews

    3.67·(3)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      3.7
    • Meals

      3.7
    • Amenities

      5.0
    • Value

      1.0

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    Location

    Map showing location of Excelcare

    Excelcare is located at 11400 Poplar St, Loma Linda, CA, 92354.

    About Excelcare

    Excelcare is a senior care center that specializes in providing assisted living services for older adults. The facility is designed to create a comfortable and supportive environment where residents can maintain their independence while receiving the daily support and assistance they need. The focus of Excelcare’s assisted living program is to help each resident enjoy a quality lifestyle with dignity, personalized care, and attention to their unique needs and preferences.

    The team at Excelcare is comprised of experienced caregivers who are dedicated to ensuring residents’ safety, well-being, and comfort. They assist with a range of daily living activities, ensuring that each resident receives the help they require while fostering as much independence as possible. The care staff is attentive and aims to build trusting relationships with residents to create a warm and welcoming atmosphere.

    Excelcare is committed to providing a fulfilling daily experience, with programs and routines tailored to the interests and capabilities of the individuals living there. Residents have access to communal spaces designed for relaxation and socialization, and the facility organizes activities that encourage engagement and a sense of community. The setting is intended to be as homelike as possible, making the transition to assisted living smooth and comfortable for new residents.

    The management at Excelcare places great value on transparency and encourages prospective residents and their families to verify all information about the center’s qualifications and credentials. The aim is to foster trust and clarity so that families feel confident in choosing the best possible environment for their loved ones. Excelcare remains dedicated to upholding high standards in providing respect, care, and support for seniors in need of assisted living services.

    People often ask...

    Excelcare offers competitive pricing, with rates starting at a cost of $4,835 per month.

    Excelcare offers assisted living and board and care.

    The full address for this community is 11400 Poplar St, Loma Linda, CA 92354.

    No, Excelcare does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.

    License number366425610
    StatusLicensed
    Facility typeResidential Care Elderly
    Capacity10 residents
    LicenseeICOBO, INC.
    EffectiveNovember 7th, 2013
    View the official license record

    Inspection Reports

    24

    Reports

    6

    Type A Citations

    8

    Type B Citations

    17

    Complaints

    7

    Years

    19 Jun 2026Complaint
    Investigated a complaint alleging a resident developed pressure injuries, inadequate hydration, unexplained injuries, and being left soiled; found no deficiencies.
    19 Jun 2026Complaint
    Concluded that the allegations were unsubstantiated; found no deficiencies.
    21 May 2026Complaint
    Investigated allegation that a resident was not accorded dignity in their relationship with a person in the home. Found no evidence to support the allegation.
    29 Dec 2025Complaint
    Concluded that the allegations were unsubstantiated.
    29 Dec 2025Complaint
    Investigated allegations that staff did not keep premises clean and did not ensure residents' clothing were properly dried; determined these allegations to be unsubstantiated.
    02 Dec 2025Complaint
    Investigated an allegation that staff did not treat residents with dignity or respect. Interviews indicated staff treated residents with dignity and respect, though several residents could not comment due to health conditions.
    02 Dec 2025Complaint
    Investigated an allegation that staff did not follow physician orders. Records and interviews found no discrepancies, and one resident could not be interviewed because they had moved out.
    17 Nov 2025Inspection
    Observed that resident care and safety measures were in place and no licensing deficiencies were cited.
    03 Oct 2025Inspection
    Identified absence of required criminal background clearance for a tenant who had not been fingerprinted.
    • Type A87355(e)
    03 Oct 2025Complaint
    Investigated allegations that staff did not assist residents with toileting in a timely manner, had communication difficulties with residents, and did not ensure privacy.
    28 Mar 2025Inspection
    Observed roaches in a resident's room and noted residents had limited participation in planned activities.
    • Type A87303(a)
    • Type B87219(a)
    28 Mar 2025Complaint
    Found that staff did not store food properly and there was an inadequate food supply for residents.
    • Type A87555(a)
    • Type B87303(a)
    21 Mar 2025Complaint
    Investigated a complaint that a resident did not receive needed care and supervision due to insufficient staff.
    • Type A87468.2(a)(4)
    20 Feb 2025Complaint
    Investigated two complaints about care: one alleging inadequate food portions, and another alleging the confiscation of a resident's cable box. Interviews showed some residents could request more food, and the cable box was removed following rent issues.
    • Type B87468.1(a)(3)
    02 Dec 2024Complaint
    Investigated allegation that staff did not keep residents at a comfortable temperature; observed thermostat readings around 69-70 F with mixed resident feedback.
    15 Nov 2024Inspection
    Observed clean, safe spaces with proper medication storage and complete staff and resident records; no deficiencies were cited.
    18 Nov 2023Inspection
    Identified that one resident did not have tuberculosis examination results on file; other aspects showed medications stored securely and staff clearances and records were in order.
    • Type B87458(b)(1)
    14 Sept 2023Complaint
    Investigated the allegation that staff left residents unattended for extended periods; evidence did not support the claim.
    08 Sept 2023Complaint
    Investigated a complaint alleging staff withheld food from a resident and that staff did not rotate and reposition a resident; interviews and record reviews were conducted.
    • Type A87555(a)
    08 Sept 2023Complaint
    Investigated allegations that staff spoke inappropriately to residents and that staff did not meet residents' showering needs.
    • Type A87468.2(a)(4)
    10 Mar 2023Complaint
    Investigated allegations of staff hitting residents, inadequate meals, and disrespect; interviews and observations indicated no evidence of hitting, meals meet residents' needs with variety, and residents were treated with respect.
    07 Mar 2023Complaint
    Investigated the complaint and concluded that the allegations could not be proven; found no deficiencies.
    30 Jan 2023Inspection
    Identified health and safety concerns due to expired canned foods and inadequate bedding for a resident. Noted the resident sleeping on two mattresses stacked on two box springs.
    • Type BHSC877555(b)(8)
    • Type BHSC87307(a)(3)(a)
    26 Nov 2019Inspection
    Confirmed no citations during inspection, but identified technical violations related to emergency plan and expired food items.
    • Type B877555(b)(8)
    • Type B87307(a)(3)

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Excelcare. The information above has not been verified or approved by the owner or operator. For exact information, please contact Excelcare directly. There is no cost for this service. We are compensated by the community you select.

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