Bay Towers at Bixby Knolls

    3737 Atlantic Ave, Long Beach, CA 90807
    • Independent Living
    • Assisted Living
    • Memory Care
    • Skilled Nursing

    Moved my mom in happily

    I moved my mom in and couldn't be happier. Beautiful apartment with a stunning view, delicious meals (fresh fruit daily), lovely grounds and rose garden, and tons of joyful activities with friendly residents. Staff are professional, caring and responsive, with housekeeping, transportation and on-site services that make life easy - a warm, safe place I'd recommend.

    Loved one of resident
    Jul 2026

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    Reviews

    4.30·(138)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.3
    • Staff

      4.3
    • Meals

      3.8
    • Amenities

      3.5
    • Value

      3.1

    Pros

    • Compassionate, attentive staff
    • On-site dining with three meals daily
    • Well-prepared and varied meal options
    • Weekly housekeeping and linen service
    • Full-kitchen apartment units
    • Range of floor plans and scenic tower views
    • Active social calendar and resident-led activities
    • Scheduled transportation for appointments and outings
    • On-site common spaces and outdoor gardens/patios
    • Pet-friendly community
    • Free communal laundry and on-site laundry facilities
    • Flexible month-to-month lease options
    • Assistance coordinating medical and rehab transitions
    • Clean, well-maintained public areas
    • Convenient, walkable Long Beach location

    Cons

    • Unreliable elevator operation and vertical-transportation downtime
    • Inconsistent HVAC and hot-water systems
    • Variable maintenance responsiveness and follow-through
    • Service-level reductions after ownership/management change
    • Inconsistent staffing coverage overnight and on weekends
    • Inconsistent meal-service continuity and menu execution
    • Pest-control concerns in some units
    • Ongoing renovation-related disruption and noise
    • Accessibility and mobility barriers in some common areas
    • Communication and billing/process transparency gaps
    • Allegations of financial misconduct and deposit-handling disputes
    • Aging infrastructure and relatively small unit footprints

    Summary of reviews

    Bay Towers at Bixby Knolls presents a mixed but coherent profile: it offers apartment-style independent and assisted living with full kitchens, a range of floor plans, pleasant tower views and an active social life, while operating within an older building stock that has recurring infrastructure and operational challenges. Families and residents commonly praise the staff for warmth, individualized attention and helpfulness; many reviewers highlight the dining program (three meals daily, accommodating service, and generally well-prepared food), weekly housekeeping and laundry services, on-site transportation, and a robust set of common areas and outdoor gardens. The location and value proposition for an older building are frequently cited as attractive features.

    Care and staffing: Staff behavior and bedside manner are consistently described as caring and attentive, with examples of staff going beyond routine duties, assisting with move-ins, and coordinating medical paperwork and rehab transitions. That said, staffing consistency appears variable: reviewers note gaps in overnight coverage and reduced weekend presence, which affects perceived safety and responsiveness for some residents. There are also repeated comments about inconsistent follow-through on maintenance or medication-timing delays; overall, interpersonal care quality is a relative strength, while operational staffing depth is a recurring concern.

    Dining and activities: Dining is a central strength for many residents — three-meal service, menu variety at times, accommodating wait staff, and a pleasant dining room are commonly praised. Conversely, there are operational issues with meal continuity (occasional shortages, removed channels or options, and uneven accommodation of specific dietary needs). The activity program is generally active (live entertainment, outings, resident-run groups), but engagement level varies by resident mobility and cognitive need; reviewers noted less programming intensity for those who are less mobile or require higher levels of care.

    Facilities and building systems: The property shows evidence of ongoing renovation and cosmetic updating, with many commenters pleased by clean public spaces, remodeled apartments, and attractive grounds. However, aging infrastructure is a significant and recurring theme: unreliable elevators and frequent vertical-transportation outages, HVAC and hot-water inconsistency, and periodic construction-related disruption were cited multiple times. Accessibility limitations (narrow or awkward access to dining for some mobility-impaired residents, small apartment footprints, and no operable windows in some tower units) are operational constraints that prospective residents should weigh against the building’s advantages.

    Management and operations: Reviews indicate a mix of competent on-the-floor staff with operational issues at the management/administration level. Several reviewers described service reductions, amenity cuts, or price increases following ownership or management transitions, and others reported delays or a lack of follow-up from administrative staff. Communication and billing transparency problems appear as an intermittent but meaningful pattern, including at least one serious complaint concerning deposit handling and financial disputes. Maintenance responsiveness is uneven: when prompt it is praised, but delays and incomplete repairs are a frequent source of dissatisfaction.

    Notable patterns and guidance: The strongest and most consistent positives are staff warmth, resident-centered attention, a strong dining culture, and useful services such as transportation and housekeeping. The principal caveats are facility-level: aging mechanical systems, elevator reliability, construction disruption, and variable administrative responsiveness. Prospective residents and families should plan an in-person tour at different times (including evenings/weekends), ask about current elevator/HVAC repair schedules, verify staffing coverage and night security, review current dining/dietary accommodations, and obtain clear, written terms on deposits, fee changes, and what services are included versus add-on. For individuals who require higher-level dementia care or very frequent overnight assistance, this facility may be less well suited without confirming current staffing and service commitments.

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    Location

    Map showing location of Bay Towers at Bixby Knolls

    Bay Towers at Bixby Knolls is located at 3737 Atlantic Ave, Long Beach, CA, 90807.

    About Bay Towers at Bixby Knolls

    Bay Towers at Bixby Knolls sits as a high-rise community where seniors can choose from independent living, assisted living, or active adult apartments in one- or two-bedroom layouts, with kitchenettes and various kitchen types, and the building welcomes pets, which is nice for residents who want to bring their companions along, and there's wireless internet in units too. The apartments have private bathrooms, spacious closets, individually-controlled thermostats, and emergency call systems in every home, so folks have safety and comfort, and there's 24-hour staff on site to help out when needed, including during emergencies, and a nurse is there part-time. Residents can find support as their needs change because the staff create personalized care plans and help with daily tasks like medication management or more if needed, all while fostering independence through a customized approach, and there's even respite care for short-term stays after surgery or to help caregivers take a break.

    The dining room stays open all day with chef-prepared meals, plus vegetarian and other dietary options are offered, and if someone wants a private dinner with family there's a separate dining room for that. Life here moves at a steady pace, with a lot of activities planned every day, from exercise classes and arts and crafts to games, educational seminars, and hobbies that help residents meet others and build friendships, and there's a focus on socialization and keeping busy with the well-stocked library, game room, fitness center, and regular devotional services both on site and off site. There's a beautician for grooming, and the full-service salon adds a feeling of being pampered without having to leave home.

    The grounds have nicely landscaped outdoor spaces, a garden area with wildlife sounds, sturdy walking paths, benches to rest on, outdoor dining spots, a patio with an outdoor grill, and green spaces scattered with large trees, all creating a peaceful spot to take a stroll, relax, or chat with friends. Inside, broad hallways, accessible common areas, and inviting shared spaces such as a living room, piano area, grand dining room, and open courtyard help everyone feel comfortable moving around or joining in. Staff members make a point to get to know people, checking on them and being available for conversation, while housekeeping and trash removal are done to let residents focus on what matters to them.

    There are different choices for those who want an all-in-one home-independent living suits seniors who want an active life without as much upkeep, while assisted living helps with day-to-day activities but continues to encourage as much independence as possible, and nursing care is available when health needs get more complex. Tours can be scheduled, either virtually or in person, for families who want to see everything and ask questions, and the whole place feels like a mix of independence and support, aiming to help residents retire without worries. Bay Towers at Bixby Knolls is licensed by the state of California (license number 198320315), holds up to 65 residents, and is part of the Pacifica Senior Living group, which has special care programs such as Heartland™ and Legacies™ Memory Care, but here, most folks see the community as somewhere you can settle in, make friends, get a little help when needed, stay safe, and enjoy a few luxuries in day-to-day life.

    About Pacifica Senior Living

    Bay Towers at Bixby Knolls is managed by Pacifica Senior Living.

    Pacifica Senior Living, a division of Pacifica Companies (family-owned since 1978), was founded in 2008 and is headquartered in San Diego, California. Operating over 90 communities across 13-14 states with concentrations in California, Florida, and Arizona, Pacifica has grown to become the 13th largest overall senior care provider in the United States. The company ranks as the 5th largest memory care provider, 10th largest assisted living provider, and 21st largest independent living provider nationally, serving thousands of residents from coast to coast through their comprehensive care offerings.

    Pacifica's mission centers on creating a lifestyle of independence, security, and peace of mind for each individual and their family. The company provides personalized, compassionate care services through their signature Heartland™ Assisted Living and Legacies™ Memory Care programs, which focus on the individual while offering customized care plans that respect each resident's needs, preferences, and privacy. Their philosophy emphasizes striking a balance between assistance and independence, providing dignified and compassionate retirement experiences in environments that feel like home. Each community is managed individually, allowing for tailored support of unique resident profiles and communal character, with everything from scheduling to dining menus designed around residents' preferences.

    The company's specialized memory care programs demonstrate their expertise in dementia care. Their Legacies™ Memory Care program helps patients with Alzheimer's disease and other forms of memory loss feel safe and secure while providing memory-boosting activities. The innovative Amara Memory Support program creates welcoming and empowering environments that celebrate the essence of people rather than focusing on their diagnosis. Programming encompasses nine Focus Elements of Life: Recreation, Service, Spirituality, Movement, Sensory, Household Connection, Community, Exploration, and Creative Arts, delivered through stimulating activities including gardening, culinary adventures, musical experiences, creative artistic outlets, and mindfulness practices.

    Pacifica offers a comprehensive continuum of care including independent living, assisted living, memory care, respite care, skilled nursing, and adult day care services. All communities focus on promoting well-being by meeting care needs while facilitating social interactions, activities, and wellness programs. Despite recent financial challenges leading to the bankruptcy of one management entity affecting approximately 20 California facilities, the majority of Pacifica's nearly 100 communities continue operating, maintaining their commitment to advancing senior living and providing peace of mind to residents and families through warm, family-like communities where each resident receives individualized attention while maintaining dignity and independence.

    People often ask...

    Bay Towers at Bixby Knolls offers independent living, assisted living, memory care, board and care, and skilled nursing.

    There are 32 photos of Bay Towers at Bixby Knolls on Mirador.

    Yes, Bay Towers at Bixby Knolls allows residents to age in place and adjust their level of care as needed.

    The full address for this community is 3737 Atlantic Ave, Long Beach, CA 90807.

    No, Bay Towers at Bixby Knolls does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.

    License number198320315
    StatusLicensed
    Facility typeResidential Care Elderly
    Capacity65 residents
    LicenseeATLANTIC AVE HOLDINGS LLC;CA SR LVG MGMT LLC
    EffectiveSeptember 5th, 2023
    View the official license record

    Inspection Reports

    22

    Reports

    0

    Type A Citations

    11

    Type B Citations

    9

    Complaints

    7

    Years

    16 Dec 2025Complaint
    Investigated two specific allegations regarding heating and unit condition. Both allegations were unfounded.
    06 Nov 2025Complaint
    Investigated the allegation that staff did not abide by the admission agreement and concluded that it occurred.
    • Type B1569.655(a)
    03 Nov 2025Complaint
    Investigated the claim that an underground garage gate was frequently broken and left open; found no evidence the gate was in disrepair.
    07 Oct 2025Inspection
    Identified failure to report a water pump problem affecting hot water circulation to licensing, which resulted in a citation.
    • Type B87211(a)
    27 Sept 2025Inspection
    Identified multiple regulatory deficiencies related to staff health screenings, resident records, admission agreements, personal rights, and water temperature.
    • Type B87303(e)(2)
    • Type B87411(f)
    • Type B87411(c)(1)
    • Type B87506(b)(15)
    • Type B87506(b)(16)
    • Type B87507(l)
    09 Jul 2025Inspection
    Investigated a citation from a prior compliant visit and conducted water temperature checks in Building B and the kitchen during an unannounced case management visit.
    18 Jun 2025Complaint
    Investigated a hot water issue. Found that one boiler malfunction caused inconsistent hot water temperatures across units, and repairs were performed.
    • Type B87303(e)(2)
    17 Jun 2025Inspection
    Identified that one water heater was in disrepair and not reported to the licensing department.
    • Type B87211(a)(1)(D)
    17 Jun 2025Complaint
    Investigated complaints about hot water and heating/air conditioning; found a water boiler issue caused inconsistent hot water temperatures and related repairs, while checks showed the air conditioning system had operable units with no confirmed ongoing problems.
    • Type B87303(e)(2)
    22 Oct 2024Inspection
    Observed a six-story building with floors used for care. Noted that the main commercial kitchen across the street is not licensed by the licensing division and requires a waiver submission for kitchen use.
    11 Sept 2024Inspection
    Observed adequate living spaces, safety measures, and staff/resident documentation; no deficiencies were cited.
    11 Sept 2024Complaint
    Found the complaint alleging the air conditioner was in disrepair had no basis; air conditioning was operable in tested areas and residents reported no issues.
    18 Jul 2024Complaint
    Investigated the flooding allegation and found the flooding occurred at a different unit; the claim was unfounded.
    18 May 2024Inspection
    Found no deficiencies; safety systems, medications, and daily living supplies were properly maintained for residents and records for staff and residents met requirements.
    03 Jun 2023Inspection
    Observed compliance with safety, infection control, and resident care standards during a routine licensing review. No deficiencies were cited.
    07 Dec 2022Inspection
    Observed a prelicensing review for a 65-capacity building serving adults, with 57 resident bedrooms and related amenities. Safety systems, food service, climate control, and furnishings appeared ready for licensure.
    06 Oct 2022Inspection
    Confirmed completion of COMP II via telephone, with the applicant and administrator showing understanding of Title 22 requirements, including staff responsibilities, policies, and safety measures.
    28 Jul 2022Complaint
    Investigated a pest-related allegation and found no persistent insect issue or neglect by staff.
    28 Jul 2022Complaint
    Investigated the allegation that staff did not address insects. Interviews and observations showed occasional flies entering the dining area from outside, with no ongoing pest problem.
    23 May 2022Inspection
    Observed the site was clean, safe, and well-maintained with no deficiencies identified.
    13 May 2021Inspection
    Found infection control measures in place and no deficiencies were observed.
    06 Dec 2019Inspection
    Confirmed failure to adhere to facility policies resulting in a preventable incident. Substantiated allegation of neglect leading to resident suicide.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Bay Towers at Bixby Knolls. The information above has not been verified or approved by the owner or operator. For exact information, please contact Bay Towers at Bixby Knolls directly. There is no cost for this service. We are compensated by the community you select.

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