Overall sentiment in the reviews for Bixby Towers Post-Acute Rehab is highly mixed, with a clear split between reviewers who praise staff and rehabilitation outcomes and others who report serious safety, staffing, and management concerns. Many families and residents highlight compassionate front-line caregivers—particularly certified nursing assistants (CNAs) and some nurses—who provide hands-on care, help residents participate in activities, and contribute to positive rehabilitation outcomes such as healed wounds and improved function. Multiple reviewers praise the therapy team, regular doctor/specialist visits, an excellent MDS coordinator and case workers, and specific staff or managers (notably Irene, D, and Lori). The facility receives frequent positive marks for cleanliness in many accounts, a variety of well-liked meals and dining choices, abundant activities (bingo, crafts, entertainment, movies, dances, and family events), and a professional demeanor from many staff members.
However, a substantial portion of reviews raise serious and recurring concerns about clinical safety, staffing, and administrative responsiveness. Several reports describe medication errors, long delays for medication administration, unresponsive nursing when call lights are used, and a pattern of inadequate incident notification to families after falls or injuries. Falls and injuries themselves are a recurring theme, sometimes accompanied by delayed emergency transport or inadequate immediate response. Some reviewers describe cognitive decline and safety risk due to insufficient licensed-staff monitoring. There are also reports of missed basic care (lack of oral care, showers missed for days), which reviewers characterize as neglect. These clinical-safety issues are compounded by accusations that discharge decisions may be influenced by bed availability rather than patient need, and that families must advocate aggressively to get timely medical information.
Facility and operational issues are another clear theme. Several reviewers describe slow, unreliable, or old elevators and limited parking (street parking), which impact family visits and staff responsiveness. While many found the facility clean and well-maintained, others reported offensive odors (urine/feces), a dingy or institutional/hospital-like environment, and shared three-person rooms that reduce privacy. Some residents report no seating in rooms and an overall lack of a ‘homey’ feel. Therapy sessions being too short and the perception of the facility being more hospital-like than homelike are mentioned across reviews.
Dining and activities show mixed-but-leaning-positive results. Many reviewers praise the food as delicious with multiple dining/delivery options and regular, engaging activities that enhance resident quality of life. At the same time, some families report dietary errors (not following restrictions) and occasional complaints about food quality. Activities and staff involvement in social programming are repeatedly cited as one of the facility’s strengths; staff taking residents to activities and providing grooming help (hair, nails, clothing) are specific positive behaviors noted.
Management, supervision, and communication are polarized in the reviews. Several people criticize administrative leadership as disengaged or ineffective and call out specific supervisory training problems (a supervisor named in reviews). Conversely, other reviews mention staff and administrators actively working to resolve issues, and particular leaders (ADONs and managers) receiving praise for being caring and responsive. Ombudsman visits and regulatory involvement are mentioned, indicating at least some external attention to problems. The mixed reports suggest inconsistency in management performance and variability across shifts or units.
A consistent underlying pattern is variability: experiences appear highly dependent on the unit, shift, and individual staff members involved. Positive outcomes—such as successful rehabilitation, attentive CNAs, clean rooms, and lively programming—coexist with reports of clinical negligence, medication errors, poor communication, and inadequate staffing. Families considering Bixby Towers should weigh the facility’s strong rehabilitation services, active programming, and many accounts of compassionate caregivers against documented concerns about safety, staffing levels, medication and dietary errors, elevator/operational drawbacks, and inconsistent leadership. Prospective residents and families would be advised to (1) tour multiple times, including evenings/weekends, (2) ask specific questions about staffing ratios, fall protocols, and incident notification, (3) verify how dietary restrictions and medication administration are handled, and (4) identify and meet key staff (therapists, MDS coordinator, ADON/manager) to gauge consistency before admission.
