Culver West Health Center

    4035 Grand View Blvd, Los Angeles, CA, 90066
    3.7 · 45 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Clean facility, staff mostly uncaring

    I had a family member at this facility. The building was clean and a few employees (notably Ruel, Lisa and some rehab/PT staff) were compassionate and competent, but my overall experience was strongly negative: most staff were uncaring or rude, short-staffed, often distracted (cell phones), and nurses frequently failed to provide proper care - bedsores, infections, delayed doctor attention, unsafe discharge attempts, missing medications/belongings and other safety concerns. Administration was unresponsive and unhelpful. Despite some excellent individuals and clean surroundings, I would strongly advise going elsewhere.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.69 · 45 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.9
    • Staff

      3.4
    • Meals

      3.8
    • Amenities

      3.5
    • Value

      1.0

    Pros

    • Friendly front-desk and warm greetings
    • Caring CNAs and attentive bedside nurses
    • Several standout individual employees (e.g., Nurse Lisa, Ruel, helpful social worker)
    • Rehabilitation/physical therapy team often praised and effective
    • Clean facility and modern, spacious interior/exterior reported by many
    • Respectful and professional staff on some shifts
    • Good or enjoyable meals reported by some reviewers
    • Helpful care coordinator and informative discharge planning
    • Electronic sign-in for faster visits
    • Calm, compassionate care reported in specific cases

    Cons

    • Allegations of theft and missing belongings, including medication theft by nurses
    • Inconsistent staff quality and high turnover
    • Care neglect reported (patients left in bed, delayed medical attention, bedsores, infections)
    • Poor responsiveness from administration, director, and medical records staff
    • Doctor rarely available or delayed physician visits
    • Rude staff and poor customer service (hung-up calls, refusal to escalate)
    • Safety concerns (patients in hallways, smoking near patients, unsafe discharge experiences)
    • Short-staffing and low staff enthusiasm; some staff say 'it's not my job'
    • Conflicting reports about food quality (some say good, others say cold/terrible)
    • Rehab equipment sometimes not working or inadequate
    • Policy not to replace lost items and lack of resolution on missing belongings
    • Emotional distress and end-of-life care concerns reported
    • Mixed reports on facility condition (some call it old/cramped despite other reports of modern/clean)
    • Negative overall ratings and multiple reviewers strongly discourage the facility

    Summary review

    Overall sentiment across the reviews is highly mixed, with a sharp divide between reviewers who experienced attentive, effective care and those who reported serious safety, clinical, and administrative failures. Many reviews highlight genuinely positive experiences: warm and friendly front-desk staff, caring CNAs and nurses, strong rehabilitation services, clean and modern-feeling spaces, and a few individually exceptional employees who made a major difference in patient experience (several reviewers named Nurse Lisa and an employee named Ruel, and praised a social worker and rehab department head). Electronic sign-in, helpful care coordination, and successful rehab outcomes are recurring positives—several families report clear improvement in their loved ones and express gratitude for the therapy teams and particular staff members.

    However, nearly as many reviews describe serious problems and safety concerns. The most alarming recurring theme is reports of missing items and alleged theft, including allegations that medication was taken. Multiple reviews mention a policy that the facility will not replace lost items and a sense that management does not take these reports seriously. Clinical neglect is another frequent complaint: reviewers describe delayed medical attention, patients being left in bed for extended periods, development of bedsores and infections, and a doctor who is rarely available. These are not isolated anecdotes but recurring patterns, and some reviewers explicitly advise avoiding the facility because of perceived harm to residents. One review even alleges extreme harm (claiming a relative was killed), and others describe emotional distress related to attempted or unsafe discharges and end-of-life care handling.

    Staffing and behavior appear highly inconsistent. Several reviews praise respectful, attentive, and compassionate staff on specific shifts; others report rude staff, staff who refuse to help, staff distracted by phones, and a culture in which some employees say "it's not my job." High turnover is mentioned, compounding variability in quality. Administrative responsiveness is another major negative: families describe unresponsive directors and administrators, poor customer service (including hung-up calls and refusal to connect to supervisors), and slow or non-responsive medical records/communication processes that require repeated follow-ups with little resolution. A low overall third-party quality indicator (a convalescent rating of 2/5 was cited) aligns with these concerns for some reviewers.

    Facilities and amenities receive mixed assessments. Many reviewers report the building is clean, modern, and spacious, with pleasant surroundings and nutritious meals. Conversely, other reviewers describe the facility as old, cramped, and lacking in activities. Dining feedback is split: some call the food good or enjoyable, while others report cold or terrible meals. Rehabilitation services are frequently praised for staff attitude and outcomes, though a few reviews note equipment problems or insufficient rehab resources. Operational issues such as day staff parking in visitor spaces and patients placed in hallways were also raised as indicators of management and logistical shortcomings.

    Taken together, the reviews depict a facility with pockets of strong, compassionate care and effective rehabilitation offset by systemic problems that create significant risks for residents. The dominant pattern is inconsistency: individual caregivers and departments can be excellent, but experiences vary widely by shift, staff member, and case. Recurrent, serious allegations (theft, medication issues, neglect, delayed medical attention, and poor administrative responsiveness) suggest underlying operational and supervision weaknesses. Families considering Culver West Health Center should weigh positive testimonials about specific staff and therapy outcomes against multiple reports of safety concerns and unreliable administration. Prospective residents and families would benefit from asking direct questions about staff turnover, security/loss policies, physician availability, wound prevention protocols, incident reporting and resolution procedures, and recent third-party inspection or quality scores before making a decision.

    Location

    Map showing location of Culver West Health Center

    About Culver West Health Center

    Culver West Health Center sits in Culver City, California, and offers skilled nursing and rehabilitation services in a 91-bed facility, with an average of 81 residents each day, and sometimes you'll walk in and notice the place smells clean and the building looks well-kept, which is usually an indication of decent hygiene, and they keep a safe and welcoming atmosphere for everyone, with activities like poker in the evenings and other social programs that try to keep people engaged and active, and as a for-profit nursing home owned entirely by Culver West Health Center LLC, they're privately held but also subject to regular inspections by the Centers for Medicare and Medicaid Services who've reported various deficiencies over time, including some infection control and resident rights issues, which means they do have to address areas for improvement. The center provides specialized nursing care with about 3.72 nurse hours per resident per day, though the nurse turnover rate's high at 65.5%, much more than the state average, and there are therapy services, physical rehabilitation programs, psychiatric care, and even specialized units like a Neonatal ICU, Pediatric ICU, Medical Surgical ICU, and Cardiac ICU, making the care options pretty broad and including burn care which is less common in these types of facilities. Skilled nurses and a care team, who are often described as friendly and responsive, take care of daily needs and medication management, and the place puts a lot of focus on compliance with regulations and patient safety, reporting publicly when they don't meet certain requirements. The center also provides planning help through social services, discharge support, and will help track and resolve requests or concerns, aiming to offer a comfortable and nurturing environment for residents who need skilled permanent or temporary care. There's a conference room and activities programs that help give structure to residents' days, and the medical staff, including physicians who help operate the facility, create care plans that are meant to fit each person and encourage independence where possible, and it's often known as a convalescent hospital because of the high level of care, but it's also categorized as "Other Long Term Care" since they serve a wide mix of short-term and long-term residents, people in recovery, and those who need ongoing specialized care.

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