Overall sentiment is highly mixed and polarized: reviews range from very positive to strongly negative. Multiple reviewers praise specific strengths—particularly the physical therapy program, certain case managers, and some compassionate frontline staff—while others describe serious quality and safety lapses that caused harm or distress. Several reviewers explicitly call New Vista Post Acute Care their best option compared with other local facilities, while others strongly advise against it.
Care quality and clinical issues are a major theme with wide variability in experiences. Positive reports emphasize skilled nurses, excellent physical therapy, attentive caregivers, and rapid improvements for some residents. Conversely, many reviews report instances of neglect: delayed or ignored medications, infrequent nurse checks (including overnight), poor follow-through on care plans, and even severe incidents such as injuries, bleeding left unaddressed for hours, an improperly removed breathing tube, and at least one death in care that families tied to delayed/poor management response. Reviewers frequently cite medication mix-ups, delayed or omitted doses, and charting lapses (including a claim of charts not being filled for a month), which raises significant clinical-safety concerns for prospective residents.
Staffing, communication, and management consistency are recurring concerns. Several reviews praise individual staff members (by name) and note responsive social workers and managers who listened and implemented plans. However, many others cite frequent staff turnover, multiple management changes, rude or unprofessional behavior, difficulty reaching staff by phone (long hold times, hung-up calls), and poor transparency or unwillingness to share information. Some families reported that promises were not kept, paperwork was lost, alert buttons were off, and transfer requests were ignored. A number of reviews referenced improvement under new management, indicating that performance may be sensitive to recent leadership changes.
Facility, environment, and amenities show contradictory impressions. Some reviewers describe the building as clean, cozy, inviting, and beautiful, with excellent dining, a well-planned menu, and accommodations for religious diets and services. Others report dirty conditions, foul breath-like odors, soiled linens, and hygiene problems (including diaper rash). Rooming is another clear concern: three-bed rooms were reported, with overcrowding and lack of privacy. Amenities were also criticized—broken or very outdated televisions, inadequate replacement of broken items, and general neglect of residents' comfort in some cases.
Safety, theft, and trust issues appear repeatedly. Multiple reports of stolen items (fans, phones), unattended patients with bleeding, and suspected concealment of information contribute to an image of inconsistent oversight. Families also mentioned hospitalizations (for pneumonia) following facility stays and concerns that the facility may prioritize revenue over individualized care. Smoking near residents was reported in at least one review, further illustrating lapses in safety policy enforcement.
Dining and activities are described positively by some and poorly by others. Several reviewers praised the dining program—varied menus, accommodation of diets and religious preferences, and satisfied residents—while others complained of poor meals and lack of engagement. Recreational and spiritual offerings (Jewish and Christian services) are mentioned as strengths by supporters.
In summary, New Vista Post Acute Care shows a pattern of highly variable performance: strong points include an excellent physical therapy team, helpful case managers, certain compassionate staff, some capable management and social work responsiveness, and a subset of reviewers who found the facility clean and well-run. However, a substantial number of reviewers report serious and concerning negatives: neglectful care, medication errors, communication failures, safety incidents, theft, overcrowded rooms, hygiene problems, staff turnover, and management inconsistency. The coexistence of glowing and damning reviews suggests care quality is inconsistent and may depend heavily on staffing levels, individual caregivers, and current management. Prospective residents and families should carefully tour the facility, ask specific questions about staffing ratios, medication management policies, incident reporting, recent leadership turnover and corrective actions, security of personal belongings, and opportunities to meet the PT/case management team to verify whether the aspects praised in many reviews are reliably in place today.
