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Amenities
Healthcare services
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Hospice waiver
Medication management
Mental wellness program
Healthcare staffing
24-hour call system
24-hour supervision
Meals and dining
Diabetes diet
Meal preparation and service
Special dietary restrictions
Room
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Spa
Telephone
Wifi
Memory care community services
Dementia waiver
Mild cognitive impairment
Specialized memory care programming
Transportation
Transportation arrangement (medical)
Transportation to doctors appointments
Common areas
Beauty salon
Dining room
Garden
Outdoor space
Community services
Move-in coordination
Activities
Community-sponsored activities
Resident-run activities
Scheduled daily activities
Reviews
3.80·(44)
Overall rating
5
4
3
2
1
Care
4.1
Staff
3.9
Meals
3.9
Amenities
4.6
Value
1.7
Pros
Clean, well‑maintained community
Modern, airy building with garden and courtyard access
State‑of‑the‑art fitness equipment and amenities
Engaging activities program and variety of classes
Montessori‑based memory‑care approach
Friendly, compassionate caregiving staff
Responsive concierge and marketing support
Personalized admissions and transition assistance
Appealing common and social spaces
Home‑like private rooms and studios
Active holiday and family programming
Noted culinary leadership with appealing menu options
Cons
High staff turnover
Inconsistent care quality
Medication‑administration and documentation control weaknesses
Sanitation and incontinence‑care concerns
Inconsistent meal quality and timely service
Staffing shortages and weekend coverage gaps
Management unresponsiveness and poor family communication
Supply‑management and restricted access issues
Billing and administrative disorganization
Misleading or high‑pressure sales and marketing practices
Insufficient specialized training for higher memory‑care needs
Operational cost‑cutting that affects care continuity
Summary of reviews
The Preserve at Woodland Hills elicits strongly mixed impressions. Many reviewers describe a modern, attractive physical environment — a new, airy building with gardens, a courtyard, robust fitness equipment and well‑kept common areas — and these features are repeatedly cited as strengths. Several families praised individualized admissions support, a welcoming concierge/marketing team, active social programming and chefs who produced appealing meals. The community's stated Montessori memory‑care approach and activity offerings are positives that some families found meaningful.
At the same time, there is a clear pattern of inconsistent operational performance. A recurrent theme is variable care quality: while some caregivers are described as compassionate and attentive, others are perceived as overworked or insufficiently trained. Multiple accounts point to high staff turnover and staffing gaps (notably on weekends), which reviewers linked to delays in routine care tasks and uneven staff morale. Several families also described situations indicating weaknesses in medication administration and documentation controls.
Dining received mixed feedback. Positive comments highlight talented kitchen leadership and enjoyable meals for some residents; contrasting comments identify delayed meal service, unappetizing offerings at times, and concerns about food handling or quality. Activities likewise vary by account — some residents experience a lively, diverse schedule with personalized engagement, while others experienced a limited or inconsistently delivered program and questioned the consistency of the Montessori memory‑care implementation.
Sanitation and incontinence‑care concerns appear in multiple accounts; these are presented as inconsistencies in room cleanliness, odor concerns, and delayed attention to continence needs rather than universal conditions. A few reviews escalated to pest‑control concerns and wound‑care issues, prompting families to question infection‑prevention and wound‑management processes. There are also recurring notes about supply management, including limited access to necessary supplies at times.
Management and administrative practices are a major source of divergence. Some families describe responsive, hands‑on directors and clear communication; others report unresponsiveness from upper management, unresolved billing disputes, unpaid vendor or invoice issues, and instances of confusing or inconsistent front‑office follow‑through. Allegations of high‑pressure or misleading marketing tactics were raised alongside praise for helpful admissions staff, creating a polarized view of sales and onboarding practices.
Overall, the facility demonstrates strong physical amenities and, in many cases, dedicated frontline staff and engaging social programming. However, persistent operational weaknesses — particularly around staffing stability, medication and clinical controls, sanitation/incontinence care, meal consistency, and administrative responsiveness — create risk for uneven resident experience. Prospective families should validate current staffing levels and supervisory practices, review medication and infection‑control protocols, tour dining and activity schedules, and clarify billing and supply‑access procedures before making a placement decision.
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Location
The Preserve at Woodland Hills is located at 6221 Fallbrook Ave, Los Angeles, CA, 91367.
About The Preserve at Woodland Hills
The Preserve at Woodland Hills Assisted Living & Memory Care sits in Los Angeles, California, and welcomes adults aged 60 and older who need help with daily life or memory care support, since they have services for both assisted living and specialized dementia care, with private rooms for those who want more personal space, and you'll see that some rooms have their own baths and some have shared baths but with enough space to allow privacy and comfort. The staff is friendly and accessible, trained to help people with different needs, and the facility's environment feels safe, especially for those with Alzheimer's and other dementia issues, since the building's design helps reduce confusion and wandering.
People living here can have their own furnishings and are encouraged to decorate their suites with pieces from home, which makes the place feel familiar. The Preserve has a range of services-including the award-winning Spark® Program that focuses on helping residents with social skills, memory exercises, and setting goals-plus regular activities to give everyone something to do each day, whether it's exercise classes, gardening, movie nights, or music around the grand piano. There's a spa, a salon, and happy hours, and even a pet-friendly dog park so folks can keep their pets close by if they want the company.
Residents can choose from several apartment layouts, and apartments start at $5,500 per month. Every apartment and common area is designed with seniors in mind, with handicap accessible features, Wi-Fi, and comfortable spots indoors and out, like patios and shaded gazebos. Security is important, especially in memory care, so areas are set up to keep people safe while letting them move around as much as possible.
Housekeeping, transportation, and dining are all provided. The dining team serves gourmet meals and special delicacies, and there's a focus on good nutrition. For fun and connection, there's a full calendar of activities: exercise, gardening, arts, movies in the theater, and plenty of chances to meet with others. Staff assist with personal care needs like bathing and dressing, and they work from personalized care plans for each resident. Families and visitors often mention the helpfulness and kindness of the staff, and the reviews suggest people feel satisfied with the community. The Preserve at Woodland Hills is a Continuing Care Retirement Community, so it's set up to support people as their needs change. Those considering the community can schedule tours, see photos, and get information in person if they want a closer look at daily life inside.
Frontier Management is a leading senior living provider in the United States, operating over 120 communities across 19 states. Headquartered in Durham, Oregon, Frontier offers a range of senior living options, including independent living, assisted living, and memory care. Founded in 2000, Frontier has grown significantly and has been recognized for its excellence in senior care, earning multiple prestigious industry awards.
One of Frontier's hallmark programs is the Spark program, rooted in Montessori-style practices, which promotes purpose and engagement among residents. Initially designed for memory care, this program has been expanded to other types of care within Frontier's communities. The Spark program empowers residents to have an active role in their community, enhancing their daily lives through meaningful activities.
Frontier is also known for its dedication to resident health and well-being. Their communities offer comprehensive services tailored to individual needs, including customized healthcare plans through the Frontier Advantage Network, which aims to extend residents' stay by keeping them healthier for longer periods.
The company has undergone significant changes and growth in recent years, including a rebranding effort to refresh its image and enhance its services. Frontier's communities are spread across various states including Arizona, California, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Louisiana, Massachusetts, Mississippi, Missouri, Montana, Nebraska, Nevada, Oregon, Tennessee, Texas, Utah, Washington, and Wisconsin.
Frontier Management's commitment to quality care, innovative programs, and extensive service options makes it a prominent name in senior living, continually striving to meet the evolving needs of its residents.
People often ask...
The Preserve at Woodland Hills offers competitive pricing, with rates starting at a cost of $6,024 per month.
The Preserve at Woodland Hills offers independent living, assisted living, and memory care.
There are 46 photos of The Preserve at Woodland Hills on Mirador.
Yes, The Preserve at Woodland Hills allows residents to age in place and adjust their level of care as needed.
The full address for this community is 6221 Fallbrook Ave, Los Angeles, CA 91367.
No, The Preserve at Woodland Hills does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
License number
195850091
Status
Licensed
Facility type
Residential Care Elderly
Capacity
60 residents
Licensee
WELBROOK WOODLAND HILLS OPCO LLC;WOODLAND HILLS MC
Investigated a resident elopement and found that care and supervision failed to prevent it, leaving the resident away for about 45 minutes and creating a safety risk.
Type BHSC 1569.312(a)Basic services requirements
12 Aug 2026Inspection
12 Aug 2026Inspection
Identified deficiencies related to staff response times to pull cords and incomplete personnel records.
Type BCCR87411(a)Personnel Requirements - General
Type BCCR87412(a)Personnel Records
23 Jun 2026Complaint
23 Jun 2026Complaint
Investigated the allegation that staff confined a resident to this setting; found insufficient evidence to support the claim and no deficiencies cited.
03 Apr 2026Complaint
03 Apr 2026Complaint
Investigated the allegation that outside vendors recorded videos or pictures of residents; interviews, observations, and records did not corroborate the claim.
11 Mar 2026Complaint
11 Mar 2026Complaint
Investigated two allegations about gifts and pressure injuries. Evidence showed that deliveries were brought to the resident and the resident could accept or decline them, and there was no evidence that the resident developed pressure injuries due to staff care.
24 Nov 2025Inspection
24 Nov 2025Inspection
Identified failure to notify the Department, the State Long-Term Care Ombudsman, residents, and their representatives about a default in receivership, resulting in civil penalties.
Type B1569.686(a)(1)
Type B1569.686(c)
Type B1569.482
25 Sept 2025Inspection
25 Sept 2025Inspection
Identified a medication administration error where morning medications intended for one resident were given to another, with follow-up staff training noted.
Type B87465(h)(4)
13 Aug 2025Inspection
13 Aug 2025Inspection
Found no deficiencies noted during a case management - annual continuation visit at the site.
13 Aug 2025Complaint
13 Aug 2025Complaint
Investigated allegation that staff prevented a resident from receiving visitors or phone calls. Interviews and records showed residents could receive visitors and calls based on their own choice, and there was no evidence to support the allegation.
25 Jul 2025Inspection
25 Jul 2025Inspection
Identified several health and safety deficiencies, including hot water temperatures not within required range, no working call system in resident rooms, residents having access to razors and cleaning supplies, and delays in responding to call bells.
Type A87303(e)(2)
Type A87303(i)
Type A87309(b)
Type A87464(f)(1)
16 Jul 2025Complaint
16 Jul 2025Complaint
Investigated the allegation that staff did not ensure a facility door is safe for residents while in care. Observed a double door with a surveillance camera being installed, caution signs on the staff side, and staff opening the door cautiously.
09 Jun 2025Complaint
09 Jun 2025Complaint
Investigated the allegation that the licensee did not obtain documentation of a medical assessment prior to a person's acceptance as a resident. Records reviewed indicated medical assessments, preplacement appraisals, and admission agreements were in place for residents.
24 Apr 2025Inspection
24 Apr 2025Inspection
Identified that Benzonatate 200mg was left unattended, and another resident self-administered it, creating a potential health risk.
Type B87465(h)(4)
15 Apr 2025Complaint
15 Apr 2025Complaint
Investigated allegations that a staff member yelled at residents and handled them roughly; interviews and observation found no evidence to corroborate the claims.
11 Mar 2025Inspection
11 Mar 2025Inspection
Investigated a self-reported incident where a resident's Lorazepam dose was not administered as prescribed, with the discrepancy observed later that day.
Type B87465(h)(4)
11 Mar 2025Complaint
11 Mar 2025Complaint
Investigated the allegation that staff negligence caused injury to a resident and that the door posed a safety risk to residents. Found insufficient evidence to corroborate the two allegations.
20 Feb 2025Complaint
20 Feb 2025Complaint
Investigated the allegation that a resident was retained without proper admission procedures. Found that the resident was admitted without an admission agreement or appraisal and stayed five days without a formal contract or care plan.
Type B87456(a)
10 Jan 2025Inspection
10 Jan 2025Inspection
Observed the relocation of 20 residents due to evacuation orders; the receiving location had adequate beds, supplies, meals, medications, and staff to care for everyone, and records were secured.
07 Jan 2025Inspection
07 Jan 2025Inspection
Identified two elopement incidents where residents left through the back exit, creating safety concerns due to inadequate care and supervision.
Type A1596.312(a)
19 Dec 2024Complaint
19 Dec 2024Complaint
Investigated the allegation that staff did not provide medications according to physician’s instructions. Found deficiencies in medication administration and related documentation.
Type A87465(a)(4)
18 Dec 2024Complaint
18 Dec 2024Complaint
Investigated allegations about a resident's care, including issues with following the care plan, communication with authorized persons, hygiene and cleanliness, feeding, medication management, and safety concerns in the care setting.
13 Nov 2024Complaint
13 Nov 2024Complaint
Investigated the allegation that there was not enough staff to meet residents' needs; evidence reviewed did not conclusively support the claim.
Type B87415
13 Nov 2024Complaint
13 Nov 2024Complaint
Investigated the allegation that a resident was physically abused while in care; evidence did not corroborate the claim.
17 Oct 2024Complaint
17 Oct 2024Complaint
Investigated a claim that staff overmedicated a resident. Documentation and interviews indicated medications were administered as prescribed with no evidence of improper dosing.
13 Sept 2024Inspection
13 Sept 2024Inspection
Investigated an incident in which staff placed a cloth over a resident's mouth after the resident attempted to bite.
04 Sept 2024Complaint
04 Sept 2024Complaint
Investigated an incident in which staff photographed a resident in the bathroom and shared the image, raising a concern about the resident’s personal rights.
Type A87468.1(a)(1)(a)
04 Sept 2024Complaint
04 Sept 2024Complaint
Investigated an allegation that a resident was locked in their room, an allegation that meals were not provided in a timely manner, and an allegation that staff did not meet the resident's care needs; found no evidence of a violation.
04 Sept 2024Complaint
04 Sept 2024Complaint
Identified that staff were not adequately trained. Records showed incomplete initial and annual training, but in-service training and time for online training have been provided since 08/07/2024.
21 Aug 2024Inspection
21 Aug 2024Inspection
Identified two self-reported incidents of staff misconduct toward residents, including slapping a resident and taking a selfie with a resident who was exposed in a bathroom. Several staff were placed on leave and families were notified.
13 Aug 2024Complaint
13 Aug 2024Complaint
Found that a diabetic resident was admitted beyond their level of care and staff did not meet the resident's diabetic testing needs.
Type A87464(f)(1)
Type A87628(a)
13 Aug 2024Complaint
13 Aug 2024Complaint
Investigated the claim that staff handled residents roughly; found no corroborating evidence.
13 Aug 2024Inspection
13 Aug 2024Inspection
Found no deficiencies; all resident records and medications were complete and properly maintained.
07 Aug 2024Inspection
07 Aug 2024Inspection
Identified deficiencies in staff training compliance, with several employees lacking required initial 40 hours and 20 hours annual training.
Type B1569.625(b)(1)
Type B1569.625(b)(2)
31 Jul 2024Complaint
31 Jul 2024Complaint
Investigated the allegation that the administrator quit without proper notice and abandoned the operation; records and interviews showed the administrator left and remaining staff had to cover duties.
Type A87405(a)
24 May 2024Inspection
24 May 2024Inspection
Investigated a refund issue tied to a resident's Admission Agreement and issued a civil penalty because the refund wasn't issued by the deadline. The refund amount was incorrect and additional funds were owed.
08 May 2024Complaint
08 May 2024Complaint
Found that a refund due under the admission agreement after a resident's death had not been issued.
Type B1569.652(c)
29 Mar 2024Complaint
29 Mar 2024Complaint
Found that staff failed to report a sexual assault incident to licensing and did not follow mandated reporting requirements.
Type A87211(a)
20 Dec 2023Inspection
20 Dec 2023Inspection
Investigated two self-reported cases of suspected dependent adult/elder abuse; found no immediate health and safety concerns and noted that further investigation is needed.
11 Dec 2023Complaint
11 Dec 2023Complaint
Identified the allegation that a door exiting the dining area to the lobby was locked and lacked delayed egress, creating a fire safety risk. Observed the door was locked and not compliant with delayed egress during the visit.
Type A87203
14 Aug 2023Inspection
14 Aug 2023Inspection
Observed no deficiencies and found common areas, resident rooms, kitchen, and outdoor spaces clean, well maintained, and adequately stocked.
02 Aug 2023Complaint
02 Aug 2023Complaint
Investigated the allegation that staff handled a resident roughly and that a resident sustained a fall. Evidence did not establish rough handling or a fall.
26 May 2023Complaint
26 May 2023Complaint
Investigated allegations that staff neglected a resident, left them in soaked dirty clothes, and failed to meet the resident's needs. Found insufficient evidence to support these claims.
24 Aug 2022Inspection
24 Aug 2022Inspection
Identified a deficiency where centrally stored medications for one resident were not documented on the medications and destruction record.
Type B87465(h)(6)(A-F)
17 Aug 2022Complaint
17 Aug 2022Complaint
Investigated allegations that staff failed to obtain timely medical care for a resident after an unwitnessed fall, a supervisor was not available for guidance, and staff did not notify the resident's authorized representative.
Type A87465(a)(1)
Type A87466
Type A87211
Type A87458(a)
13 Jul 2022Complaint
13 Jul 2022Complaint
Identified that a resident sustained multiple injuries while in care, and there were staffing shortages plus concerns about feeding, hydration, staff training, and repositioning.
Type A87615(a)(1)
Type A87411(a)
Type A87468.2(a)(4)
Type B1569.625(b)(1)
07 Jul 2022Complaint
07 Jul 2022Complaint
Identified that residents' rooms were not cleaned regularly and toilet paper was not replenished regularly.
Type B87303(a)
03 Jun 2022Complaint
03 Jun 2022Complaint
Identified safety concerns, including a resident experiencing multiple falls due to staff delays in responding to pendant calls, reports of an unreliable pendant system, and housekeeping not being performed regularly because of staffing shortages.
Type A87468.2(a)(4)
Type A87303(i)(1)(B)
Type A87303(a)
10 May 2022Complaint
10 May 2022Complaint
Identified that staff failed to assist a resident with self-administered medications and that several staff files were incomplete.
Type A87465(a)(4)
Type B87412(a)
16 Mar 2022Complaint
16 Mar 2022Complaint
Investigated an incident where a resident eloped due to insufficient supervision, including a delayed egress door that was inoperable and a subsequent elopement through the front door.
Type A87468.2(a)(4)
Type A87303(a)
02 Feb 2022Inspection
02 Feb 2022Inspection
Identified that cleaning supplies and alcoholic beverages were accessible to residents with dementia, creating a health and safety risk.
Type A87705(f)(2)
10 Dec 2021Inspection
10 Dec 2021Inspection
Observed that a staff member was not associated to the site and continued to work, and that wine in the Discovery Room and gardening tools were accessible to residents in the outdoor courtyard.
Type A87355(e)(2)
Type A87705(f)(2)
26 Aug 2021Inspection
26 Aug 2021Inspection
Observed readiness to admit 60 residents with a hospice waiver for 10, and noted safety measures, medication storage, and emergency plans were in place.
20 Aug 2021Inspection
20 Aug 2021Inspection
Confirmed COMP II completion with ID verification and documentation of the administrator's understanding of regulations covering operation, admissions, staffing, health conditions, general provisions, emergency preparedness, complaints and reporting, and pre-licensing readiness.
29 Jun 2021Inspection
29 Jun 2021Inspection
Concluded that the administrator completed COMP II, verified identity, and demonstrated understanding of California Title 22 regulations.
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Mirador Living is not affiliated with the owner or operator(s) of The Preserve at Woodland Hills. The information above has not been verified or approved by the owner or operator. For exact information, please contact The Preserve at Woodland Hills directly. There is no cost for this service. We are compensated by the community you select.
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