I'm a family member and have mixed feelings. Many caregivers are kind and the facility has shown cleaning/food improvements under new management. But chronic understaffing, poor supervision in the dementia unit, hygiene issues (insufficient showers, UTIs, dehydration risk, scabies reports) and pest complaints left me very worried about safety, and management often seemed absent while families weren't kept informed. I can't recommend it until staffing, infection/pest control, and leadership improve, though a few staff do go above and beyond.
Vista Veranda Assisted Living is a senior living community in Lynwood, California, that offers assisted living, memory care, independent living, hospice care, and nursing home services, so you'll find a mix of options depending on what kind of support someone needs, and they take people aged 55 and up, both men and women. The staff provides help with daily activities like bathing, dressing, grooming, toileting, and medication support, and they'll assist with moving residents from beds to wheelchairs or transfers if needed, plus they have standby help for those who can't walk. Meals are provided every day, with snacks too, and they're made to be nutritious and tasty, which saves residents time and effort on cooking. They also offer diabetic care with support for monitoring blood sugar, but they don't give insulin shots, and residents who need incontinence care must manage it themselves, so that's worth remembering.
The staff stays awake and on site 24 hours a day, so there's always help in case of emergencies or ongoing needs, whether someone needs nursing care, memory support for Alzheimer's or dementia, or just extra support in daily living. For those who have special needs, like wound care or occupational therapy, there are nurses and other medical professionals available, and they offer podiatry too, and if needed, people can get hospice or respite care. The building itself has safety features like handicap accessible showers, full tubs, sprinklers, and maintenance, and rooms can be studio, single room, two-bedroom, semi-private or private, with amenities such as cable TV, kitchenettes, washers and dryers, and photos of rooms can be viewed.
Vista Veranda focuses on fostering a sense of belonging and has community engagement programs, even if they don't have a set list of activities right now, but there are shared spaces, indoor common areas, and a recreation or game room for residents to spend time together, plus guests can park and families can visit. People can go offsite for devotional services, and the facility helps with transportation, and that's complimentary, so rides for appointments or outings are handled. Housekeeping and laundry services are included, which helps everyone keep their space clean and tidy.
Memory care residents benefit from an environment meant to prevent wandering and confusion, with staff specially trained for dementia and Alzheimer's needs, and everyone gets a personal care plan to match their individual needs and respect their dignity and independence. The building's amenities include dining rooms, a fitness center, salon or barbershop, wifi, and safety features throughout, so daily living is a bit easier and more comfortable. There are wellness programs for health, arts and crafts, social activities, education, and spiritually-focused activities, aiming to keep residents active as much as possible, and the assessment process is thorough to make sure everyone gets the appropriate care from admission to discharge. Vista Veranda accepts long-term care insurance, and the location has the benefit of being close to freeways and hospitals. The staff is described as friendly and dedicated, and while the building has a warm feel when you walk in, it's the steady care and the reliable services that stand out, helping seniors keep a good quality of life in a safe place where people watch out for one another.
People often ask...
Vista Veranda Assisted Living offers competitive pricing, with rates starting at a cost of $1,695 per month.
Vista Veranda Assisted Living offers assisted living and memory care.
There are 10 photos of Vista Veranda Assisted Living on Mirador.
The full address for this community is 3540 Martin Luther King Jr Blvd, Lynwood, CA, 90262.
Yes, Vista Veranda Assisted Living offers respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
State of California Inspection Reports
117
Inspections
10
Type A Citations
96
Type B Citations
6
Years of reports
13 Jul 2021
13 Jul 2021
Identified lack of access to the administrator's office, business office, file room, resident financial records, staff records, PPE supplies, and job advertisements, along with communication issues and caregiver staffing shortages.
Reported that former employees filed lawsuits against it and that it was operating at a loss.
24 May 2021
24 May 2021
Identified deficiencies after reviewing resident records, interviews, and incident reports. Noted missing assessments and a care plan for a resident, hospitalization not reported, an incomplete incident report, and staffing gaps with ongoing hiring.
§ 87705(c)(6)
§ 87211(a)(1)
§ 87219(f)
19 Feb 2021
19 Feb 2021
Identified that two residents’ Annual Appraisals/Needs and Services Plans and reassessments were missing from their records, despite a history of weight loss and fall-related incidents. Investigated that residents reported no problems with phone calls, while staff described occasional delays in answering calls and a routine order for who answers them.
§ 87705(c)(5)
§ 87705(c)(6)
25 Jan 2021
25 Jan 2021
Reviewed telephonic and video observations of health and safety measures during COVID-19, including interviews with staff and the caregiver supervisor; found no signs in the smoking area promoting cough/sneeze etiquette and social distancing.
21 Jun 2022
21 Jun 2022
Found that the allegation that staff did not order timely refills, causing a resident to go three days without pain medication, was supported by the evidence.
§ 87465(a)(5)
§ 87465(c)(2)
19 Feb 2021
19 Feb 2021
Investigated the allegation that staff failed to submit incident reports about a resident’s aggressive acts toward staff and the resident’s hospitalization.
§ 87211(a)(1)
24 May 2021
24 May 2021
Investigated two complaints: staff profanity in front of residents and withholding residents' checks. Interviews with residents and records reviews did not prove these events occurred.
24 Mar 2023
24 Mar 2023
Found that the administrator did not provide COVID-19 PPE, including masks and gloves, to staff. Found that the elevator was not operating for multiple days, affecting residents.
§ 87470(a)(4)
§ 87303(a)
29 Jun 2021
29 Jun 2021
Found deficiencies in Title 22 compliance after observing infection control practices, screening protocols, and sanitizing stations, noted no complaint poster accessible to residents and the public, and that a staff member’s records were not provided for review; an exit interview was conducted.
§ 87468
§ 87412
01 Dec 2021
01 Dec 2021
Found two allegations: staff did not seek professional help for a resident after an unwitnessed fall that caused pain and hospitalization; and a trust audit revealed missing staff signatures on resident financial ledgers and no documentation of periodic reconciliations. Identified that the licensee failed to ensure administrator qualifications and to exercise general supervision or establish policies in compliance with regulations.
§ 87411(d)(5)
§ 87217(g)(1)
§ 87405(d)
§ 87205(a)
12 Jul 2022
12 Jul 2022
Investigated an incident in which a resident was being helped by staff, with an accusation that a staff member slapped the resident and covered the resident's mouth. Found that the administrator reported inconsistent statements from the two staff members, and their training records were reviewed.
§ 87405
§ 87468.1
13 Jan 2021
13 Jan 2021
Identified noncompliance with state face-covering orders when the administrator did not wear a mask while supervising clients in care, including during interactions and in shared spaces. Identified failure to submit COVID-19 positive test reports for 11 residents and 2 staff on several dates.
§ 87468.1
§ 87211
07 Dec 2023
07 Dec 2023
Identified multiple nonworking ceiling lights on the first and second floors and in memory care and RCFE areas, one industrial A/C unit out of order, and a gas smell from another unit; gas company arrived.
§ 87307(d)
14 Sept 2021
14 Sept 2021
Found that the allegation that residents' needs were not met was unfounded. Interviews with a resident and the administrator showed the resident did not ask staff for help renewing their state ID, and that the DMV advised them on what to do.
30 Jun 2023
30 Jun 2023
Investigated the allegation that staff are not addressing residents' medical needs; residents reported no issues obtaining medical care and staff denied receiving requests for medical help. There was not enough evidence to prove the allegation.
13 Dec 2021
13 Dec 2021
Investigated multiple complaints and interviews; found insufficient evidence to prove or disprove the allegations of abandonment, refunds, safeguarding personal belongings, activities, and visitation. Observed residents participating in daily activities and noted that haircuts were not currently offered, with conflicting statements about past services.
§ 87466
14 Sept 2021
14 Sept 2021
Found symptom screenings and visitors’ contact information recorded at the entrance. Observed an activity director pushing a cart toward the memory care unit to hold bingo, with plans to continue on the assisted living side, and noted a September activity calendar posted in the hallway.
24 May 2021
24 May 2021
Investigated the allegation that mail was opened by someone other than the resident, and the allegation that a meal was not provided on more than one occasion. Interviews with residents and staff and records reviews showed residents reported no mail issues and meals were provided as described, with no clear evidence to prove either allegation.
24 Feb 2022
24 Feb 2022
Found that the heater-related allegation could not be proven, as room temperatures varied (69–97°F) and staff and residents gave mixed statements about heater function. Found that the personal belongings during laundry allegation could not be proven, with some residents reporting losses and others denying any loss.
15 Feb 2022
15 Feb 2022
Identified that residents received rent-increase notices for January 2022, based on resident interviews and records. Determined insufficient evidence that staff withheld residents' mail.
§ 87507(g)(4)
03 Mar 2022
03 Mar 2022
Found the allegation that residents are being rushed during food service unsubstantiated. Found the allegation that there are not enough staff to meet residents' needs unsubstantiated.
30 Mar 2021
30 Mar 2021
Found the alleged resident was not listed as living there, and all named allegations—being locked in a bedroom at night; not receiving between-meal snacks; not getting water; not being bathed; staff speaking inappropriately to residents; not providing planned activities; not providing clean linen; dresser in disrepair—were unfounded.
04 Apr 2024
04 Apr 2024
Found no evidence to support the allegation that staff did not ensure residents' records were properly maintained; dental records for the resident were filed.
03 Mar 2022
03 Mar 2022
Observed symptom screenings and visitors’ contact information at entry, found the premises clean, sanitary, and in good repair, noted that a caregiver resigned in February 2022 and a replacement is being hired, and an exit interview was conducted.
26 Jan 2021
26 Jan 2021
Identified concerns about administrative oversight, staffing, and reporting at the site. A deadline of 01/27/2021 was issued, with a warning that noncompliance could lead to administrative actions.
12 Sept 2024
12 Sept 2024
Investigated two specific allegations — medications not provided as prescribed and belongings not safeguarded — and found that ownership change limited access to records and hindered interviews. Found that staff reported medications were provided as prescribed and residents’ belongings safeguarded, but insufficient evidence to determine whether violations occurred due to incomplete records.
01 Dec 2021
01 Dec 2021
Found that a resident sustained a fracture while in care. The finding was supported by medical records, incident reports, and interviews with staff and witnesses.
§ 1569.312(e)
§ 87465(g)
03 Sept 2020
03 Sept 2020
Found no clear evidence to support the allegation that electrical outlets in residents' rooms were in disrepair. Found no clear evidence to support the allegation that staff did not safeguard residents' personal belongings.
12 Nov 2020
12 Nov 2020
Found that the allegation that staff did not provide timely assistance to residents was supported by evidence, including staffing shortages and resident concerns. Found that the allegation that staff verbally abused residents had no evidence from interviews with staff and 10 residents, who denied witnessing or experiencing abuse.
§ 87411(a)
04 Oct 2021
04 Oct 2021
Identified transition plans for a new administrator, updated administrative paperwork, and ongoing staffing changes, with timely incident reporting, activities aligned with guidance, up-to-date provider notices, and vaccination documentation; monthly oversight continued.
21 Dec 2021
21 Dec 2021
Identified several health and safety deficiencies, including hot water exceeding 120°F in two rooms, inconsistent visitor symptom checks, damaged window coverings and a broken light fixture, disrepair of screen doors, exits blocked by resident beds, and insufficient nonperishable food to last a full week.
§ 87303(e)(2)
§ 87468.1(a)(2)
§ 87303(a)
§ 87303(c)
§ 87307(d)(6)
§ 87555(b)(26)
11 Aug 2021
11 Aug 2021
Found that most allegations about resident care were not supported by evidence, including being left in a soiled diaper, not wearing clean clothing, belongings safeguarded, bathing needs met, bedroom assignment, and withholding or spoiled food. Identified a separate matter involving a resident fall with hospitalization and staff not reporting the incident to licensing.
§ 1569.312(e)
§ 87211(a)(1)
09 Jul 2021
09 Jul 2021
Identified deficiencies during a case management visit, including an ice machine that would not dispense ice, a kitchen mixer not working as intended, two carbon monoxide alarms on the second floor needing new batteries, and two dining area French doors in disrepair (one not locking and one with broken glass).
§ 87303(a)
27 Jul 2021
27 Jul 2021
Reviewed concerns about administrator access to resident records, PPE inventory, staffing updates, memory care relocations, and census increase requests, and the format of residents' P&I ledgers. Identified follow-up items including written consents from responsible parties for relocations and census documents, with another meeting planned by the end of August 2021.
23 Aug 2023
23 Aug 2023
Identified deficiencies included that reimbursements to residents had not been issued as described in a trust audit, that an appeal stated only 28 of 39 residents would be paid as decided by the auditor, that two residents with dementia lacked updated medical assessments on file, that two caregiver staff had expired first aid certificates, and that the administrator did not have access to all residents' financial information and personnel records.
§ 87405(d)(3)
§ 87217(g)(1)
§ 87705(c)(5)
§ 87411(c)(1)
05 Apr 2023
05 Apr 2023
Found that on 1/2/2023 a resident engaged in a physical altercation with another resident on the memory care patio while unsupervised, with staff intervening after it began, and one resident was taken to the hospital for a minor head injury. Prior to the incident, there was ongoing tension between the residents.
§ 87468.1(a)(3)
24 May 2021
24 May 2021
Found that the resident's dehydration, inadequate oral care, and sleeping on a mattress on the bedroom floor occurred. Found that the allegation of fungal lesions was not proven.
§ 87466
§ 87465(a)(1)
§ 87468.1(a)(2)
25 Mar 2022
25 Mar 2022
Found no evidence to prove the allegation that staff failed to protect a resident from being bullied. Found no evidence to prove the allegation that staff failed to provide a safe and comfortable environment to residents.
30 Jun 2023
30 Jun 2023
Identified uncomfortable temperatures in several rooms due to air conditioning not meeting minimum standards. Reviewed a complaint alleging temperature control problems.
§ 87303(b)(1)
03 Mar 2022
03 Mar 2022
Identified that the allegation residents were not being assisted with maintaining physical conditioning was supported by evidence, and that staff were not providing adequate nail care was supported by evidence; the allegation that staff were not helping with hygiene needs was not supported.
§ 87219(f)
§ 87307(a)(3)
19 Jan 2023
19 Jan 2023
Found that the allegation that staff did not safeguard residents' personal belongings could not be proven or disproven; three residents recalled items missing at times but could not specify when, while staff denied taking anything and stated they help locate misplaced belongings.
19 Jan 2023
19 Jan 2023
Determined that the allegation that staff did not safeguard residents' personal belongings was UNSUBSTANTIATED based on record review and interviews. Staff denied the claim and stated they help residents locate misplaced items, and the items involved were of nominal value.
12 Jul 2022
12 Jul 2022
Found insufficient evidence to determine whether a staff member pushed a resident during care, as interviews with staff and residents indicated no rough handling.
19 Apr 2021
19 Apr 2021
Investigated allegations that staff misused residents' funds, that the elevator was broken, that pests were present, that residents were not treated with dignity, and that medications were mishandled. Found that while issues may have occurred, the evidence did not prove or disprove the allegations, and no deficiencies were cited.
09 May 2024
09 May 2024
Found that no administrator was present at the home from 04/12/24 to 05/16/24, and staff and residents reported the absence. This addresses the allegation that the licensee does not ensure an administrator is overseeing the site.
§ 87405(a)
01 Dec 2021
01 Dec 2021
Found staff acted as creditors by continuing to charge higher board-and-care rates to residents when their SSI payments were reduced, resulting in negative ledgers and more than $42,000 owed to about 30 residents. Found that $20 of residents' exempt income was used to pay for basic services without proper support, and that exempt income was not provided to many residents.
§ 87468.2(a)(8)
§ 87464(e)
§ 87507(g)(3)
09 Jan 2023
09 Jan 2023
Found that one resident punched and scratched another during a memory care patio incident, leading to hospital transport for facial injuries. Staff and resident interviews, along with incident records, indicated ongoing agitation by the aggressor toward the other resident, though one account conflicted.
§ 87468.1(a)(3)
30 Nov 2023
30 Nov 2023
Identified safety concerns including a missing evacuation chair at each stairwell and a resident call system that could not fully hear residents in two bedrooms; found most areas clean and well-kept, with proper food storage, locked medications, up-to-date staff and resident records, and a valid fire clearance.
§ 87303(a)
§ 1569.695(f)(1)
07 Dec 2023
07 Dec 2023
Investigated two complaints about temperature and bathroom operation. Interviews with residents and staff and on-site observations showed comfortable temperatures, and there was insufficient evidence to prove the bathrooms were not operating properly.
25 Oct 2024
25 Oct 2024
Found that for five specific allegations—care needs not met in a timely manner; staff did not treat residents with dignity or respect; staff spoke to residents in an inappropriate manner; staff did not safeguard residents' personal belongings; and staff did not seek timely medical attention—there was not enough evidence to prove violations occurred. No deficiencies were cited.
06 Mar 2024
06 Mar 2024
Found no deficiencies after an unannounced case management visit, during which records were reviewed, a tour of the site was conducted, and an exit interview was held.
19 Apr 2024
19 Apr 2024
Found no deficiencies after a tour and review of records.
04 Apr 2024
04 Apr 2024
Found a resident's medical order dated 02/27/2024 remained unfulfilled as of 04/04/2024, based on record review and interviews. Exit interview conducted with the administrator.
§ 87465(a)(1)
19 Feb 2021
19 Feb 2021
Found that the claim that a resident sustained a fall resulting in death could not be proven. Records indicated the primary cause of death was acute cardiac arrest.
06 Dec 2023
06 Dec 2023
Identified deficiencies at the home, including memory care blinds not clean or in good repair, during a 12/06/2023 visit with 55 residents, 45 staff employed, and 17 on duty. Noted a Covid risk assessment showing no infection and that detectors, passageways, toilets, and taps were functioning, with temperature control expected to be within a comfortable range; deficiencies were issued.
§ 87303
16 Dec 2022
16 Dec 2022
Found infection control measures in place, including screenings for visitors, staff and residents, sanitizing stations, masking, an isolation room, required postings, and a 30-day PPE supply, with living areas clean and well maintained, safe water temperatures, no hazards observed, and adequate food and supplies.
07 Dec 2022
07 Dec 2022
Found that residents were not allowed to eat in the dining room due to Covid-19 cases, with meals and snacks delivered to rooms on time; interviews indicated residents received three meals daily and there was insufficient evidence to determine the truth of the allegation.
09 Jul 2024
09 Jul 2024
Found that medications were not dispensed as prescribed, with a technician mixing dinner and bedtime doses, evening meds given around dinner, and night meds often not provided. Found that medications were dispensed by staff without proper training and that evening blood sugar checks for diabetic residents were missed.
§ 87411(a)
§ 87413(a)(1)
§ 87465(j)
19 Jan 2023
19 Jan 2023
Found that medications were sometimes not provided to residents as needed due to staffing shortages. Seven of eight residents reported medications were skipped or given late when med techs were unavailable, and an administrator admitted to giving some medications personally on two dates.
§ 87465(a)(4)
03 Jul 2025
03 Jul 2025
Found no deficiencies after an unannounced annual inspection, with clean, safe conditions, adequate food and supplies for residents, proper medication records, and effective infection control practices observed.
§ 9058
10 Dec 2024
10 Dec 2024
Investigated allegation that an unknown adult grabbed a resident and caused injury; found no dislocated shoulder or injuries, and most residents and staff denied grabbing, rendering this allegation UNSUBSTANTIATED.
Investigated allegation that staff did not obtain timely medical care for a resident; found the resident did not report an injury, staff offered hospital transfer, and most residents and staff denied any delay, rendering this allegation UNSUBSTANTIATED.
04 Nov 2024
04 Nov 2024
Investigated the allegation that staff did not intervene during a resident-on-resident altercation and that one resident was struck in the face; staff and residents largely denied the incident, though medical records showed swelling and hospitalization for facial trauma. Found insufficient evidence to confirm the incident as described.
04 Oct 2024
04 Oct 2024
Investigated an allegation involving the former licensee, with interviews of seven residents and six staff conducted at the home.
06 Sept 2024
06 Sept 2024
Identified on 09/06/2024 at about 1:26 pm during an unannounced case management visit, 60 residents were in care (24 in Memory Care and 36 in Assisted Living). Found that the second-floor delayed egress door for Memory Care did not work and had not been repaired, while the first-floor delayed egress door was tested and functioning, and other areas were clean and orderly.
06 Sept 2024
06 Sept 2024
Found no issues during visit, except for one non-working door on the second floor. A technical violation advisory note was issued.
14 Aug 2024
14 Aug 2024
Found that staff did not ensure supervision for a resident with a history of falls, resulting in an unexplained injury while in care. Also found that the resident lacked a fall prevention plan and did not have the recommended assistive devices to aid mobility.
14 Aug 2024
14 Aug 2024
Substantiated allegation of lack of supervision leading to a resident sustaining unexplained injury. Missing fall prevention measures for resident with history of falls and head traumas cited.
§ 87463(a)(1)
08 Aug 2024
08 Aug 2024
Identified that the second-floor memory care egress door opened immediately without delay and had no alarm, and that the memory care unit on that floor was vacant; noted drywall exposure near room 186, a stocked linen closet, and second-floor stairwell chairs. Reviewed five resident admissions agreements and found one lacking a monthly SSI/SSP amount, listing only "SSI"; no citations were issued.
08 Aug 2024
08 Aug 2024
Identified deficiencies in the facility included a door on the second floor that did not delay exit, an exposed pipe, and incomplete information in a resident's admissions agreement.
18 Jul 2024
18 Jul 2024
Found one technical violation—the first-floor north egress door did not open within 15 seconds—and one technical advisory about blood sugar check documentation for a resident with diabetes. Confirmed that no deficiencies were cited; five staff records and five resident records were compliant, medications were secure, and food supplies and living areas were well maintained.
18 Jul 2024
18 Jul 2024
Confirmed no deficiencies were found during the inspection, with minor technical violations noted in regards to door functionality and documentation procedures.
09 Jul 2024
09 Jul 2024
Confirmed several issues, including staff combining and dispensing medications without training and not assisting diabetic residents with blood sugar checks as required, based on interviews and record reviews.
§ 87413(a)(1)
§ 87411(a)
§ 87465(j)
24 May 2024
24 May 2024
Identified multiple deficiencies during a pre-licensing evaluation for a 178-bed elder care setting, including missing beds in several bedrooms, insufficient linens for weekly changes, and damaged blinds and closet doors; noted issues also included water-related problems and leaks in bathrooms, water stains on ceilings, a missing evacuation chair on the north stairwell, and a memory care egress door that does not open after 15 seconds.
24 May 2024
24 May 2024
Identified deficiencies in the facility included missing beds in certain bedrooms, insufficient supply of clean linens, and maintenance issues with window blinds and closet doors.
09 May 2024
09 May 2024
Confirmed allegation regarding lack of administrator at the facility. Residents and staff confirmed no administrator present.
§ 87405(a)
19 Apr 2024
19 Apr 2024
Conducted visit, toured facility, reviewed records, no deficiencies cited.
04 Apr 2024
04 Apr 2024
Investigated the allegation that staff failed to properly maintain resident records, specifically dental records; no evidence found to support this claim, resulting in an unverifiable conclusion. No deficiencies identified.
06 Mar 2024
06 Mar 2024
Reviewed records and conducted a tour, no deficiencies were found during the visit.
07 Dec 2023
07 Dec 2023
Found insufficient evidence to support allegations that staff failed to maintain comfortable temperatures for residents or ensure proper bathroom operations, resulting in the allegations being unsubstantiated.
06 Dec 2023
06 Dec 2023
Identified deficiencies in cleanliness and maintenance during the inspection of the facility.
§ 87303
30 Nov 2023
30 Nov 2023
Identified deficiencies in the facility included missing evacuation chairs on each stairwell and issues with the facility’s signal system in resident bedrooms.
§ 87303(a)
§ 1569.695(f)(1)
23 Aug 2023
23 Aug 2023
Identified deficiencies in resident care and record-keeping during the visit.
§ 87411(c)(1)
§ 87217(g)(1)
§ 87405(d)(3)
§ 87705(c)(5)
30 Jun 2023
30 Jun 2023
"Staff were investigated for not addressing residents' medical needs, but evidence was inconclusive."
05 Apr 2023
05 Apr 2023
Confirmed physical altercation between residents occurred resulting in one resident being taken to the hospital for a minor head injury.
§ 87468.1(a)(3)
24 Mar 2023
24 Mar 2023
Confirmed lack of PPE provision and elevator disrepair based on interviews and observations during visit.
§ 87303(a)
§ 87470(a)(4)
19 Jan 2023
19 Jan 2023
Investigated allegations of staff not safeguarding residents' personal belongings; found insufficient evidence to confirm or deny claims, rendering them unsubstantiated.
09 Jan 2023
09 Jan 2023
Confirmed physical altercation between two residents resulting in one resident being transported to the hospital for injuries.
§ 87468.1(a)(3)
16 Dec 2022
16 Dec 2022
Conducted annual inspection focused on infection control measures. All areas of facility found to be compliant with regulations; observed screening protocols, proper PPE usage, and adequate supplies in place.
07 Dec 2022
07 Dec 2022
Confirmed allegation of residents not eating in dining room due to recent Covid-19 cases, but insufficient evidence to support claim of food delivery issues.
12 Jul 2022
12 Jul 2022
Interviews and reviews found insufficient evidence to support the allegation that a staff member pushed a resident while in care.
21 Jun 2022
21 Jun 2022
Confirmed that a resident missed medication for three days due to a delay in refills, leading to pain and corroborated by resident testimony.
§ 87465(c)(2)
§ 87465(a)(5)
25 Mar 2022
25 Mar 2022
Investigated allegations that staff failed to protect a resident from bullying and failed to provide a safe and comfortable environment, but insufficient evidence found to confirm these claims.
03 Mar 2022
03 Mar 2022
Observed cleanliness and symptom screenings being conducted at the facility during the visit. One caregiver recently resigned and the facility is in the process of hiring a replacement.
24 Feb 2022
24 Feb 2022
Confirmed the temperature of the air-conditioning units in multiple rooms and found no evidence to support allegations of malfunctioning heaters or loss of personal belongings during laundry.
15 Feb 2022
15 Feb 2022
Confirmed the allegation of not providing notice of a rent increase, but found no evidence to support the claim of staff withholding resident's mail.
§ 87507(g)(4)
21 Dec 2021
21 Dec 2021
Identified deficiencies in infection control measures and physical maintenance during the inspection.
§ 87307(d)(6)
§ 87303(a)
§ 87468.1(a)(2)
§ 87555(b)(26)
§ 87303(c)
§ 87303(e)(2)
13 Dec 2021
13 Dec 2021
Confirmed allegations of staff not meeting residents' hygiene needs and denying visitation for a resident, while other allegations were not substantiated.
§ 87466
01 Dec 2021
01 Dec 2021
Confirmed that staff withheld money from residents by charging rates higher than the established SSI rates and misused resident funds by improperly allocating exempt income for basic services.
§ 87507(g)(3)
§ 87468.2(a)(8)
§ 87464(e)
04 Oct 2021
04 Oct 2021
Discussed topics during the meeting included transitioning of roles, hiring of new staff, compliance with regulations, reporting of incidents, and ongoing staff training. Staff responsibilities were also outlined for the new administrator.
14 Sept 2021
14 Sept 2021
Observed symptom screenings, contact tracing, and planned activities like bingo during the visit. Activity calendar for September was posted.
11 Aug 2021
11 Aug 2021
Confirmed allegations include failure to report resident fall and injury resulting in hospitalization and substantiated concerns related to resident's mobility status upon admission as well as room assignment issues.
§ 1569.312(e)
§ 87211(a)(1)
27 Jul 2021
27 Jul 2021
Discussed concerns and follow-up items related to administrator access, PPE inventory, staffing, resident relocation, ledger formats, and census increase. Another meeting scheduled for August.
13 Jul 2021
13 Jul 2021
Identified issues with access, communication, and staffing shortages during a meeting with administrators and representatives.
09 Jul 2021
09 Jul 2021
Found deficiencies during the visit, including issues with the ice machine, food mixer, carbon monoxide alarms, and French doors.
§ 87303(a)
29 Jun 2021
29 Jun 2021
Observed deficiencies in infection control practices and missing required postings during a recent visit to the facility.
§ 87468
§ 87412
24 May 2021
24 May 2021
Identified deficiencies in resident record keeping, incident reporting, and staffing were cited during the visit.
§ 87705(c)(6)
§ 87219(f)
§ 87211(a)(1)
19 Apr 2021
19 Apr 2021
Investigated allegations of misallocation of funds, facility disrepair, pest issues, staff mistreatment, and medication mismanagement, but no conclusive evidence found to support these claims. Interviews and document reviews revealed no corroboration from residents or staff.
30 Mar 2021
30 Mar 2021
Dismissed allegations included staff neglect, inappropriate behavior, lack of care, and facility maintenance issues after interviews and review of records.
19 Feb 2021
19 Feb 2021
Confirmed allegations of staff not providing a safe environment and not providing necessary care and supervision for residents. Phone call response times were found to be adequate.
§ 87705(c)(5)
§ 87705(c)(6)
26 Jan 2021
26 Jan 2021
Discussed concerns with daily operations, staffing, and reporting requirements during a conference call.
25 Jan 2021
25 Jan 2021
Identified a lack of posted signs in smoking area promoting safety measures for COVID-19.
13 Jan 2021
13 Jan 2021
Failed to wear face coverings while supervising clients and did not report positive COVID-19 cases as required.
Investigated complaints about disrepair of electrical plugs and found insufficient evidence to support the claims. Also looked into claims that staff did not safeguard residents' belongings but found no substantial evidence to confirm the allegations.
13 Mar 2020
13 Mar 2020
Confirmed allegations of lack of supervision resulting in multiple falls in the memory care unit.
§ 87463(a)
10 Jan 2020
10 Jan 2020
Confirmed mishandling of resident's cash resources and overcharging of monthly rent.
§ 87507(f)
22 Nov 2019
22 Nov 2019
Confirmed allegations of neglect and failure to report incidents.
