My father has received warm, compassionate care here - staff are friendly, caring, and the place is clean with plenty of activities and a real sense of community. Management and caregivers (Rosie in particular) went above and beyond - they provided a hospital bed, handled care during the COVID outbreak, delivered high-quality dementia care, and even sent him to the ER when needed, likely saving his life. For the price it's excellent value; the staff treated him magnificently and our family feels truly blessed to have him here.
Loved one of resident
Jul 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
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Amenities
Healthcare services
Accept incoming residents on hospice
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Medication management
Mental wellness program
Respite program
Healthcare staffing
24-hour call system
24-hour supervision
Same day assessments
Meals and dining
Diabetes diet
Meal preparation and service
Restaurant-style dining
Special dietary restrictions
Room
Cable
Fully furnished
Housekeeping and linen services
Kitchenettes
Telephone
Wifi
Memory care community services
Care with behavioral issues
Mild cognitive impairment
Parkinson's care
Specialized memory care programming
Transportation
Transportation arrangement
Transportation arrangement (medical)
Common areas
Beauty salon
Dining room
Garden
Outdoor patio
Outdoor space
Small library
Community services
Move-in coordination
Activities
Community-sponsored activities
Resident-run activities
Scheduled daily activities
Reviews
2.93·(15)
Overall rating
5
4
3
2
1
Care
2.1
Staff
3.1
Meals
1.0
Amenities
2.0
Value
3.3
Pros
Warm, caring staff
Prompt emergency recognition and response
Dementia-care expertise
Helpful, accommodating management
Sense of community and friendly atmosphere
Assistance with adaptive equipment (hospital beds)
Active activities program
Clean and well-maintained common areas
Lower pricing with perceived value
Cons
Insufficient staffing ratios
Delays in attending to basic care tasks
Inconsistent hygiene and incontinence care
Infection-control shortcomings and recurrent infections
Gaps in clinical-incident response and family communication
Weak training and inconsistent behavior-management practices
Fall-prevention and supervision gaps
Odor concerns in some common areas
Outdated facility and maintenance needs
Inconsistent meal-service timing and adequacy
Summary of reviews
The reviews present a mixed and polarized picture of care at this memory-care community. Positive accounts emphasize warm, attentive staff, effective dementia-specific skills, an active activities program, and a sense of community; several families also cited examples of prompt emergency recognition and administrative support in arranging equipment and hospital transfers. At the same time, other families described significant declines in some residents’ health while in residence, creating a pattern of concern rather than uniform performance.
Care quality appears inconsistent. On one hand, there are reports of staff acting quickly in emergent situations and providing compassionate daily support; on the other hand, recurring operational concerns are described, including delays in attending to basic needs, inconsistent hygiene and incontinence care, frequent urinary and respiratory infections, unexplained bruising, and repeated emergency-department transfers. These incidents suggest gaps in clinical oversight, infection control, and safety monitoring that some families found consequential to residents’ wellbeing.
Staffing and training are central themes. Several reviewers noted friendly, caring caregivers and instances where management was helpful and responsive; concurrently, others described insufficient staffing levels that left caregivers stretched, limited interaction time with residents, and uneven staff training in behavior management for people with memory impairment. The combination of staffing constraints and variable training appears linked to reported supervision lapses, falls, and inconsistent responses to behavioral or clinical changes.
Dining and activities received generally favorable comments about engagement and the presence of organized programming, though there are isolated accounts indicating missed or inadequate meal service. Facility conditions are described in mixed terms: some families praised cleanliness and a bustling, pleasant common area, while others raised odor concerns and characterized parts of the building as outdated and in need of upgrades. Management and communication also drew mixed evaluations — certain administrators were commended for practical support and compassion, but others were perceived as lacking transparency, providing vague assurances, or failing to communicate clearly during incidents or care transitions.
Overall, the pattern across reviews suggests a facility capable of providing compassionate, dementia-focused care in many instances, but with operational weaknesses that can materially affect resident safety and well-being. Prospective families should weigh the positive elements (staff warmth, dementia expertise, value) against the documented operational risks (staffing levels, hygiene and infection-control consistency, supervision and communication gaps) and seek direct, up-to-date information on staffing ratios, clinical oversight, infection-control protocols, incident-response procedures, and opportunities to observe daily care and meal routines before making a placement decision.
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Location
Silver Oaks Memory Care is located at 16 Coleman Pl, Menlo Park, CA, 94025.
About Silver Oaks Memory Care
Silver Oaks Memory Care in Menlo Park, California, sits on a quiet street at 16 Coleman Place and looks like a small bed and breakfast from the outside, with a cozy brick fireplace, an inviting front patio, and plenty of green plants at the entryway. The place was built for seniors who have Alzheimer's, dementia, or other memory loss, and the building has secure spaces made just for memory care, so residents with wandering or behavior issues stay safe, and if people need, they can get behavioral care too. Silver Oaks has secure studios and suites on one floor with newly updated, open interiors and plans to remove more walls for even bigger, brighter spaces, so people won't feel boxed in, and everything has been made with comfort and security in mind for those who need extra support. Staff have decades of experience and always work on the main floor to stay close to residents and one another, making it easier for them to respond and care for folks who need help with daily things or even more involved needs like assisted transfers, incontinence care, diabetes management, or medication help, with care available day or night.
Residents can join the Aviator Care Program that focuses on memory care, social connection, and overall well-being, with activities and therapies led by a full-time activity director who gets everyone involved in things like yoga, art, karaoke, or just spending time together, so people don't end up feeling lonely. Meals are cooked from scratch, and staff can make special meals for anyone who needs low-sodium or low-sugar, and housekeeping and laundry services keep things neat and clean without hassle. The campus includes safe outdoor spaces to walk or relax, activity rooms, naturally lit spots for resting, wheelchair-accessible bathrooms, and even on-site beautician services, and if people need to get out, there's transportation and parking.
Families will see the staff work hard to make meaningful connections and support caregivers with advice or resources, knowing the focus is just on providing a secure, calm place for people with memory loss to have a better life, and the community tries to keep care affordable, starting at $7,000, so it's possible to stay in Menlo Park and get the help needed without losing the warmth and simple feel of a family home. Silver Oaks Memory Care has other locations in Sunnyvale and Montara, but this Menlo Park spot is purpose-built for memory care on a single campus, letting people get more help as their needs change, all while staying in one familiar place.
People often ask...
Silver Oaks Memory Care offers competitive pricing, with rates starting at a cost of $5,500 per month.
Silver Oaks Memory Care offers assisted living and memory care.
There are 16 photos of Silver Oaks Memory Care on Mirador.
The full address for this community is 16 Coleman Pl, Menlo Park, CA 94025.
No, Silver Oaks Memory Care does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Investigated two allegations: releasing resident records to a designated representative and following the resident's care plan, which allegedly led to a fall. Evidence supported the records-release allegation, while there was insufficient evidence to prove the care plan/supervision issue.
Type B87506(c)(1)
15 Apr 2026Inspection
15 Apr 2026Inspection
Identified an incident where a resident chewed a bar of soap after entering another resident's room and was transported to the hospital. No citations were issued.
12 Mar 2026Inspection
12 Mar 2026Inspection
Observed an unannounced pre-licensing visit with a meeting with the acting administrator to review readiness.
12 Mar 2026Inspection
12 Mar 2026Inspection
Observed a clean, well-maintained site with compliance with Title 22 requirements. Immediate licensure was recommended.
30 Jan 2026Inspection
30 Jan 2026Inspection
Conducted an unannounced case management visit and reviewed an amended complaint from January 8, 2026.
08 Jan 2026Inspection
08 Jan 2026Inspection
Identified that a med-tech administered another resident's medication to a resident due to a cup mix-up, creating a potential health and safety risk.
Type B87465(a)(4)
08 Jan 2026Complaint
08 Jan 2026Complaint
Determined the pest-related allegation was unfounded based on interviews and pest control records.
10 Dec 2025Inspection
10 Dec 2025Inspection
Investigated an incident in which a resident bit a bar of hand soap; staff notified the physician and the responsible party.
13 Aug 2025Complaint
13 Aug 2025Complaint
Investigated an allegation that staff did not seek timely medical care for a resident. The investigation found no preponderance of evidence to prove the allegation.
09 Jul 2025Inspection
09 Jul 2025Inspection
Observed lack of slip-resistant mats in shower areas, creating a potential safety risk.
Type B87303(e)(5)
18 Mar 2025Complaint
18 Mar 2025Complaint
Found that a resident's medications were not consistently taken as prescribed, as the resident hid or spit out pills and staff could not ensure proper administration.
Type A87465(a)(4)
26 Dec 2024Complaint
26 Dec 2024Complaint
Investigated the allegation that staff did not reorder a resident's medication timely, which allegedly led to seizures; the evidence did not support the claim.
22 Oct 2024Complaint
22 Oct 2024Complaint
Investigated an allegation that staff did not provide incontinence supplies, did not follow COVID-19 protocols, and did not meet residents’ needs; observed a sufficient supply of incontinence products, adherence to COVID mitigation measures, and staffing levels reported by staff.
20 Sept 2024Complaint
20 Sept 2024Complaint
Investigated the allegation that medications were not dispensed as prescribed; found the prescribed antibiotic was only filled once and not administered, posing a health risk to residents.
Type A87465(a)(4)
05 Jul 2024Inspection
05 Jul 2024Inspection
Observed residents engaged in activities and appeared well cared for; records and safety items were in order, and no deficiencies were cited.
18 Apr 2024Complaint
18 Apr 2024Complaint
Investigated a complaint alleging staff did not safeguard residents' personal belongings and that staff did not meet residents' needs. Interviews and on-site observations did not yield a preponderance of evidence to prove or disprove the allegations.
18 Apr 2024Inspection
18 Apr 2024Inspection
Investigated a death due to choking; emergency services and police responded.
18 Apr 2024Complaint
18 Apr 2024Complaint
Investigated an allegation that a resident sustained unexplained bruises while in care. The findings indicated the bruising could be related to aging or medical conditions, and there was no evidence that staff caused the bruises.
18 Apr 2024Complaint
18 Apr 2024Complaint
Investigated an allegation that staff were not mandated reporters certified. Found that four staff records showed signed mandatory reporting forms and incidents were reported through appropriate channels.
18 Mar 2024Inspection
18 Mar 2024Inspection
Investigated a choking incident involving a resident; conducted an unannounced case management visit and reviewed pertinent documents, with no deficiencies cited.
11 Jan 2024Complaint
11 Jan 2024Complaint
Investigated a refund allegation involving the resident's authorized representative; found it unfounded.
29 Dec 2023Complaint
29 Dec 2023Complaint
Investigated the allegation that staff did not ensure changes in a resident's condition were brought to a physician; the finding was unfounded.
06 Nov 2023Complaint
06 Nov 2023Complaint
Observed staff attempted to communicate with residents using basic sign language and translation. Interviews indicated staffing is being adjusted to have more English-speaking caregivers.
25 Oct 2023Complaint
25 Oct 2023Complaint
Found that the allegation that staff spoke inappropriately to residents was unfounded.
25 Oct 2023Inspection
25 Oct 2023Inspection
Found no deficiencies. The visit included delivering an immediate exclusion letter to a staff member who previously worked there.
06 Oct 2023Complaint
06 Oct 2023Complaint
Investigated the claim that staff mishandled and improperly administered a resident's medications; findings showed the allegation was unfounded.
01 Sept 2023Complaint
01 Sept 2023Complaint
Investigated three allegations: staff neglected a resident resulting in multiple falls; staff did not feed or hydrate the resident; and staff did not allow a visitor. The investigation found no sufficient evidence to support these claims.
01 Sept 2023Complaint
01 Sept 2023Complaint
Investigated allegations that residents' bathing needs were not met, areas were dirty, and medications were not administered according to physician instructions; found no evidence to support these claims.
23 Aug 2023Inspection
23 Aug 2023Inspection
Identified that three of four resident medication records did not log dosages for centrally stored medications, creating a potential health and safety risk.
Type B87465(a)(6)
23 Aug 2023Complaint
23 Aug 2023Complaint
Investigated two allegations: staff did not prevent resident-on-resident abuse, and staff did not inform residents' authorized representatives of incidents.
31 Jul 2023Inspection
31 Jul 2023Inspection
Identified missing narcotics after a shift change, with a staff member identified as the main suspect. The narcotics were not returned; authorities were notified, the worker admitted taking them, two residents received PRN doses while on hospice care, and the staff member was terminated; no further missing narcotics were found after an audit.
17 Jul 2023Complaint
17 Jul 2023Complaint
Investigated allegation that staff were unable to effectively communicate with residents; interviews indicated staff followed communication protocols, used walkie-talkies, and promptly addressed residents' needs.
19 May 2023Inspection
19 May 2023Inspection
Identified deficiencies after a resident with dementia had multiple aggressive incidents; the home failed to reassess the resident after the incidents or develop an individualized needs and services plan.
Type B87463(a)
12 May 2023Complaint
12 May 2023Complaint
Investigated an allegation that a resident harmed another resident and related safety concerns, staffing, and safeguarding belongings; found the concerns unsubstantiated or unfounded based on interviews and observations.
28 Apr 2023Inspection
28 Apr 2023Inspection
Identified an elopement incident involving a resident leaving through an exit and being outside for about 10 minutes. No deficiencies were cited.
27 Mar 2023Complaint
27 Mar 2023Complaint
Investigated two allegations about isolating COVID-free residents and not providing activities; both were unsubstantiated.
22 Mar 2022Inspection
22 Mar 2022Inspection
Found that staff failed to document observations, communication, and treatment for a resident after unusual vaginal discharge was observed in March 2020, delaying medical attention and contributing to a later UTI diagnosis.
21 Mar 2022Complaint
21 Mar 2022Complaint
Found that staff did not seek timely medical attention for a resident's leg injury, and there wasn't enough evidence to prove that staff neglected hygiene or failed to report the incident to the resident's authorized representative.
Type B87466
14 Dec 2021Inspection
14 Dec 2021Inspection
Observed infection-control measures in place, posted COVID-19 signage, and daily monitoring records with a 30-day PPE supply maintained.
02 Sept 2021Complaint
02 Sept 2021Complaint
Found that a hardcopy admission agreement was mailed to the responsible party and that there is a 30-day termination policy; a verbal 30-day notice was given on 12/02/20 and the resident moved out on 12/24/20, which was before the 30 days had elapsed, with December prepaid; the allegations were unfounded.
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Silver Oaks Memory Care. The information above has not been verified or approved by the owner or operator. For exact information, please contact Silver Oaks Memory Care directly. There is no cost for this service. We are compensated by the community you select.
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