Hearts at Millwood Assisted Living

    416 Millwood Dr, Millbrae, CA 94030
    • Assisted Living

    Warm family-like home; attentive care

    I'm very pleased with this warm, family-like home - rooms are super clean, comfortable, well-maintained, and many have private back entrances with garden access. The owners and staff are attentive, compassionate, and communicative; care felt personalized and safe, so I'd happily recommend it.

    Current/former resident
    Jul 2026

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    Reviews

    5.00·(20)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      5.0
    • Staff

      5.0
    • Meals

      5.0
    • Amenities

      5.0
    • Value

      5.0

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    Location

    Map showing location of Hearts at Millwood Assisted Living

    Hearts at Millwood Assisted Living is located at 416 Millwood Dr, Millbrae, CA, 94030.

    About Hearts at Millwood Assisted Living

    Hearts at Millwood Assisted Living sits in Millbrae, California, as a small residential care home focused on seniors who need daily help, and they say they take pride in really knowing each person, offering a loving, family-style setting for up to six residents in a single-story house that's both wheelchair accessible and always under nursing supervision, and the place has both private and semi-private rooms with half baths, all fitted with emergency call buttons just in case someone needs help in a hurry or at night, while the whole place feels cheerful with lots of sunlight in the atrium where folks often eat, chat, and keep busy with arts or games. The team at Hearts at Millwood includes trained caregivers and home health staff who handle medication, bathing, dressing, moving around, and they keep the environment safe and friendly day and night, plus there's housekeeping, laundry, regular meal service with home-style cooking and snacks, and special diets if someone needs it, which is nice for folks who've got their own preferences or medical needs-they run activities each day, plus birthday parties, trips out, movie nights, and a big garden out back that's easy to get around with a walker or wheelchair. The home is female- and family-owned, with a philosophy built on relationships, personal care, and making each day enjoyable and peaceful, so the staff regularly reviews and updates care plans to make sure everyone still gets what they need as they change.

    Residents can expect a quiet place, where kindness is important and volunteers sometimes come by to brighten the day, and while they can't take Medicare unless specifically certified, they do provide assisted living, hospice, memory care for folks with Alzheimer's, and help with daily tasks, but they don't do full-on medical care like in a hospital-even so, Mills-Peninsula Medical Center, Kaiser's South San Francisco location, and several dental offices and pharmacies are quite close for when someone needs extra medical help, prescriptions filled, or dental care. The community provides amenities like TV, cable, internet, organized rides, and exercise, so nobody has to feel cut off or lonely, and there are move-in services, furnished rooms, and a sense of security for older adults who want to stay as independent as possible while having help close at hand. They're listed as a top-rated facility in San Mateo County and pride themselves on a review score of 5.1, which means they do a good job overall by keeping up with safety, kindness, and attention to each person's needs, always aiming for trust and a cheerful spirit so that living there feels like a supportive, friendly place to call home.

    People often ask...

    Hearts at Millwood Assisted Living offers assisted living.

    The full address for this community is 416 Millwood Dr, Millbrae, CA 94030.

    No, Hearts at Millwood Assisted Living does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.

    License number415601228
    StatusLicensed
    Facility typeResidential Care Elderly
    Capacity6 residents
    LicenseeSZB LLC
    EffectiveApril 10th, 2026
    View the official license record

    Inspection Reports

    12

    Reports

    2

    Type A Citations

    6

    Type B Citations

    1

    Complaints

    5

    Years

    08 Apr 2026Inspection
    Identified no deficiencies during a prelicensing evaluation visit.
    08 Apr 2026Inspection
    Observed overall compliance with licensing requirements; no deficiencies were issued.
    08 Apr 2026Inspection
    Investigated operations after a reported closure/sale. No deficiencies or citations were issued.
    30 Mar 2026Inspection
    Identified that the applicant/administrator completed COMP II and demonstrated understanding of licensing requirements during interview.
    03 Feb 2026Inspection
    Observed resident rooms in place with required furniture and storage areas used only for storage. No citations were issued during the visit.
    04 Jun 2025Inspection
    Found no deficiencies and noted appropriate safety measures, secure medications, and emergency preparedness. Observed practices and records suggested ongoing compliance with care standards.
    14 Jun 2024Inspection
    Identified missing physician orders for half bed rails on two residents and inadequate annual medication training for two staff.
    • Type B87608(a)(3)
    • Type B1569.69(a)(5)
    06 Jun 2023Inspection
    Identified deficiencies in hospice care plan maintenance, annual dementia medical assessments and reappraisals, and central storage medication records.
    • Type B87633(b)
    • Type B87705(c)(5)
    • Type B87465(h)(6)
    22 May 2023Complaint
    Identified seven residents present, exceeding the license limit of six.
    • Type A87204(a)
    22 May 2023Inspection
    Identified a missing grab bar in the bathroom used by residents, posing a safety risk.
    • Type B87303(e)(4)
    11 Aug 2022Inspection
    Identified that staff who had client contact worked without required criminal record clearance, creating an immediate health and safety risk; civil penalties were assessed for the staff involved.
    • Type A1569.17(b)
    07 Jul 2021Inspection
    Observed COVID-19 screening, PPE availability, hand hygiene supplies, and a 30-day medication supply. Confirmed that visitors were allowed in a designated area and that exit routes were clear; no deficiencies were cited.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Hearts at Millwood Assisted Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Hearts at Millwood Assisted Living directly. There is no cost for this service. We are compensated by the community you select.

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