Villa Toscana Memory Care

    939 W El Camino Real Ste. C, Mountain View, CA 94040
    • Assisted Living
    • Memory Care

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    Reviews

    4.44·(9)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.9
    • Staff

      4.8
    • Meals

      5.0
    • Amenities

      4.5
    • Value

      5.0

    Pros

    • Compassionate, attentive caregiving staff
    • Visible, engaged leadership presence
    • Strong memory-care support
    • Responsive and respectful staff–family communication
    • Engaging activities program with resident photography
    • Dedicated activities director
    • On-site meals from Giorgio's Italian Restaurant
    • Balanced, resident-focused meal planning
    • Clean, new, well-lit interior spaces
    • Inviting corridors and open-air patio for walking
    • Bright dining room with hillside views
    • Affordably priced care options

    Cons

    • Limited variety or frequency in activity offerings
    • Services and staffing still scaling during operational ramp-up
    • Potential variability in program availability while growing

    Summary of reviews

    Overall impression: Reviews portray Villa Toscana Memory Care as a recently established, well-maintained memory-care community with an emphasis on resident well‑being. Families and visitors consistently emphasize a warm, welcoming environment, clean facilities, and visible leadership engagement. The facility is frequently described as bright and attractive, with design features — such as well‑lit corridors, a bright dining room with hillside views, and an open‑air patio — that support mobility and socialization.

    Care and staff: Care quality is the strongest recurring theme. Reviewers highlight compassionate, attentive caregivers and respectful staff–resident interactions. Several comments single out specific leadership and staff members for their hands‑on involvement and responsiveness; that leadership presence appears to contribute to a sense of safety and personalized attention. Memory‑care support is described as solid, and families reportfocused attention on resident needs and dignity.

    Dining: Dining receives favorable remarks. On‑site meals prepared by Giorgio's Italian Restaurant are described as appealing and part of a balanced diet for residents. The dining environment is noted as pleasant and conducive to social meals, with views and seating that invite residents to dine and socialize comfortably.

    Activities and programming: The activities program is viewed positively for engagement and documentation (including resident photos), and the activities director receives particular praise for initiative and resident connection. That said, some feedback indicates a desire for a broader or more frequent range of activities. This suggests the program is strong in execution but may have room to expand variety to meet diverse resident preferences.

    Facilities and operations: The facility is characterized as new, clean, and well maintained. Physical features support mobility and safe walking routes, and common spaces are described as bright and inviting. Reviewers also mention affordability as a notable aspect of the offering.

    Management and notable patterns: Management and leadership are frequently commended for responsiveness and visible involvement, which reviewers link to better family communication and resident comfort. Several comments indicate the community is still in a growth or ramp‑up phase: staffing levels and service offerings are expanding. That operational growth appears to be managed positively overall, but it may produce short‑term variability in program availability or scheduling. Prospective families should find the overall environment reassuring while discussing current program schedules and staffing plans with management to confirm fit and availability.

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    Location

    Villa Toscana Memory Care is located at 939 W El Camino Real Ste. C, Mountain View, CA, 94040.

    About Villa Toscana Memory Care

    Villa Toscana Memory Care sits on El Camino Real and is a new community built just for seniors with memory care needs, and you'll find the building is modern, well-lit, and full of wide, art-filled hallways and comfortable common rooms, so folks never feel boxed in. The staff at Villa Toscana are welcoming, kind, and paid attention to personal care, whether someone needs daily help with bathing, dressing, or medication management, or just a compassionate ear and a watchful eye, day or night, all handled by a well-trained team available 24/7. The community is built for independence where possible, but also has staff ready when a resident needs support with everyday tasks or simple reminders, and with up to 60 residents split between two floors, each person gets plenty of individual attention.

    Residents have several choices with their rooms, from private studios to companion shared layouts, some with private showers and some sharing, and the rooms range from about 299 to 526 square feet, so families can pick what fits best for their loved one. The building itself is three stories, but Villa Toscana Memory Care fills up the second and third floors, leaving the first floor for retail and a handy ground-level parking area for visitors and staff. Safety is clearly important, as the community has a 24-hour call system and staff that monitor residents and help prevent wandering or confusion, especially for folks living with Alzheimer's or other memory impairments. Special waivers for dementia and hospice care mean residents can usually stay as their needs change, and the care team works closely with families and healthcare providers for individualized plans.

    Meals here are prepared by Giorgio's Italian Grill and Pizzeria, so dining is both a social event and a chance to enjoy quality food in bright, pleasant dining rooms that look out toward the hills, and the scheduled activities give everyone something to look forward to, whether it's arts and crafts in the activity room, reading in the library, playing games in the game rooms, or getting out for off-site excursions and walks on the landscaped grounds or along safe walking paths. The community features large outdoor patios, shaded spots under umbrellas, and plenty of indoor spaces for meeting up or joining in on group programs like fitness, wellness, and music sessions. There's even a full-service salon on site and laundry and housekeeping services are included too, so residents can feel comfortable and at ease.

    Villa Toscana Memory Care is managed by Calson Management, a family-run company with more than 50 years of experience, and the community itself is recognized by Best of Senior Living awards for its commitment to quality care and support. The building is designed from the ground up to reduce stress for residents, promote safety, and offer plenty of chances for joy and social interaction, with the Villa Toscana Memory Care team paying close and personalized attention to every resident, whether they're staying full-time or just for a short-term respite stay. Licensed under certification #435202919, Villa Toscana Memory Care goes through regular outside reviews to make sure the environment stays warm, secure, and supportive, right down to offering scheduled transportation to medical appointments or errands. In all, Villa Toscana Memory Care helps people with memory loss continue to live safely, enjoy community, and have their health, dignity, and sense of home respected every day.

    People often ask...

    Villa Toscana Memory Care offers assisted living and memory care.

    There are 10 photos of Villa Toscana Memory Care on Mirador.

    The full address for this community is 939 W El Camino Real Ste. C, Mountain View, CA 94040.

    No, Villa Toscana Memory Care does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Safety & Compliance

    In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.

    License number435202919
    StatusLicensed
    Facility typeResidential Care Elderly
    Capacity70 residents
    LicenseeMV MEMORY CARE LLC;CALSON MANAGEMENT, LLC.
    EffectiveMay 14th, 2024
    View the official license record

    Inspection Reports

    7

    Reports

    6

    Type A Citations

    1

    Type B Citations

    3

    Complaints

    2

    Years

    21 May 2026Complaint
    Investigated the allegation that a resident left the unit unsupervised; found insufficient staffing and delayed response to a delayed egress door, contributing to the incident.
    • Type ACCR 87468.2(a)(4)Additional Personal Rights of Residents
    21 May 2026Inspection
    Identified health and safety deficiencies, including hot water temperatures over safe limits, unsecured medicines and cleaning supplies, and missing health screenings for two staff members.
    • Type A87303(e)(2)
    • Type A87309(a)
    • Type A87465(h)(2)
    • Type B87412(a)(11)
    21 May 2026Inspection
    Identified that an incident where a resident left unattended occurred on March 20, 2026 and was not reported promptly to licensing.
    • Type A87211(a)(1)
    24 Feb 2026Complaint
    Investigated an allegation that a resident's call light was in disrepair. Found the call light functioned properly during testing and noted a two-week period when the system was down.
    30 Dec 2025Complaint
    Investigated allegations of infection control issues, poor food quality, staff neglect, and forcing residents to participate in activities. Also noted unsecured cleaning products in a dining area.
    • Type A87309(a)(a)
    13 May 2025Inspection
    Observed clean, well-lit rooms with functioning safety features and proper medication storage, and dining and activity areas in good condition; no deficiencies were cited.
    02 May 2024Inspection
    Completed prelicensing with no deficiencies observed.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Villa Toscana Memory Care. The information above has not been verified or approved by the owner or operator. For exact information, please contact Villa Toscana Memory Care directly. There is no cost for this service. We are compensated by the community you select.

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