I moved my mom here and have been very pleased. The staff are consistently warm, professional and responsive; the community is clean, secure and well-maintained with great amenities - library, theater, salon, regular activities and restaurant-style dining - and on-site memory care. The team made the transition smooth and supportive, and I'd recommend touring it.
Loved one of resident
Sep 2026
Pricing
Prices shown are estimates and subject to change. Contact your senior living advisor for current pricing.
Transportation and assistance arranging medical services
Renovated private studios available
On-site personal services (salon, laundry, room maintenance)
Strong infection-control and virtual-visit protocols
Supportive move-in coordination and transition assistance
Socialized dining and restaurant-style service
Active social director and event programming
Family-oriented atmosphere and resident socialization
Transparent room-costs for renovated units (when disclosed)
Cons
Opaque and changing fee structure
Inconsistent leadership communication and follow-through
Staffing shortages and turnover affecting responsiveness
Service-level reductions paired with new service fees
Inconsistent meal quality and dining service speed
Sanitation and odor concerns in some areas
Construction and renovation disruption management
Limited unit sizes and constrained floor-plan variety
Entry-access and after-hours alarm inefficiencies
Variable front-desk professionalism
Limited availability of higher-skilled nursing care
Elevator and mobility-access constraints
Summary of reviews
Santa Clarita Hills Senior Living elicits mixed but specific impressions: many families and residents praise the day-to-day caregiving, social engagement, and the facility’s communal amenities, while others identify operational and management weaknesses that have affected service continuity. Strengths commonly cited include compassionate, hands-on caregiving staff, an active calendar of programs and outings, well-used common spaces (library, multipurpose room, patio), and on-site supports such as memory care, salon services, laundry, and medical-transport assistance. Renovated private studios and themed dining events are frequent positives, as are the facility’s infection-control practices and family-facing virtual-visit options implemented during the pandemic.
Care and staffing: reviewers frequently describe individual caregivers, nurses, and activity directors as kind, responsive and engaged; several accounts highlight staff members who advocated for medical needs and provided strong move-in support. However, staffing consistency is a recurring operational concern. Reviews describe turnover, episodes of slow response times, and periods where aides were stretched thin; these staffing patterns have translated into delays in assistance, longer waits at the front desk, and variable execution of routine services. Families also note variability in front-line professionalism and occasional lapses in communicating care changes or incident follow-up.
Dining and activities: dining is a noted feature of the community, with multiple mentions of appealing menu items, special food events, and restaurant-style service. At the same time, meal quality and speed have been described as inconsistent over time, with some families noting declines or slower service. Activities and social programming are commonly praised—bingo, exercise classes, outings, holiday events and frequent social gatherings are well received—but programs have also been reported to fluctuate when activity leadership changed, producing variability in the breadth and regularity of offerings.
Facilities and operations: the physical campus offers a range of communal areas and some recently updated units, but reviewers point to operational challenges. Several reviews describe service-level reductions (for example, changes to housekeeping, laundry, or daily room touches) combined with new or increased fees, creating concerns about the predictability and transparency of billing. Construction and renovation activity has disrupted access and daily routines for some residents. Cleanliness and odor concerns in parts of the building were noted intermittently, suggesting uneven sanitation oversight. Practical constraints—smaller studio footprints, limited ground-floor units, elevator considerations, and a tight street entrance—are important tradeoffs for prospective residents to consider. Finally, families seeking higher-skilled nursing-level care should confirm clinical capacity, as this community is positioned primarily for assisted living and memory care rather than long-term skilled nursing.
Overall pattern and practical guidance: prospective residents and families will likely be pleased with the interpersonal care culture, social programming, and on-site amenities, but should probe operational details before committing. Key items to verify during a visit include current staffing ratios and turnover trends, the full fee schedule and recent history of fee changes, housekeeping and laundry inclusions, the timeline and impact of ongoing renovations, sample meal service times and menus, and the facility’s ability to meet higher-acuity clinical needs. The community demonstrates clear strengths around resident engagement and individualized attention from many staff members; balancing those strengths against the operational concerns above will help families determine fit and expectations.
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Location
Santa Clarita Hills Senior Living is located at 24305 Lyons Ave, Newhall, CA, 91321.
About Santa Clarita Hills Senior Living
Santa Clarita Hills Senior Living sits at 24305 Lyons Ave in Newhall and offers a calm and home-like setting for up to 99 residents who need help with daily living, memory care, or a short stay after surgery or illness, and you'll find they do everything from assisted living to specialized memory care with secured areas for folks with Alzheimer's or dementia and even hospice or diabetes care if you need it. The place accepts cats and dogs, lets residents decorate their own suites, has pleasant private rooms and apartments, and comes with wheelchair accessibility, low sodium and low sugar meal plans, and nicely landscaped walking paths and gardens outside, so you see a bit of nature while living in a safe spot. Staff stick around 24 hours a day with a nurse always onsite and have experience in helping residents transfer with lifts if needed, helping people with bathing, personal grooming, dressing, medication reminders, and bathroom visits, and can handle folks who might wander or act out, using bracelet alarms, locked areas, and custom care plans, which can be important for loved ones who need extra attention due to memory loss or behavioral changes. Meals get prepared by an executive chef and served in a restaurant-style dining room, with room service available, and you'll also find an onsite beauty salon and barber shop, laundry service, and transportation for doctor visits or outings, so daily life gets easier for residents, and honestly people can just enjoy activities like art classes, cooking, trivia, Wii bowling, wine tasting, and devotional services onsite or offsite if that helps their spirit too. Community leadership, with decades in senior care, work alongside caring and welcoming employees, and the place offers a full calendar of activities that keep residents busy, engaged, and connected, whether through indoor commons, outdoor gardens, or group events, and the policy keeps the building smoke-free and drug-free, which matters for many families. Santa Clarita Hills Senior Living belongs to Pacifica Senior Living, a larger group that runs many communities and offers support and career training to its staff, which seems to lead to a positive working environment and caring attention for residents, and with a score of 8.4 from reviews, it shows folks often feel comfortable and supported there. The memory care is purpose-built and set apart in a secured building, so residents with exit-seeking or wandering tendencies stay safe, and there are individualized care plans for everyone, whether you need light touch help or ongoing supervision, and the community welcomes those who want to age in place, making it possible to get more care as needs change without having to move again. Housekeeping, maintenance, and all sorts of daily help come with the price, and the community's atmosphere is friendly, supportive, and works well for seniors who want a mix of independence, safety, and social opportunities, and if you want to know more or see pictures, their website at santaclaritahills.com explains the details.
Pacifica Senior Living, a division of Pacifica Companies (family-owned since 1978), was founded in 2008 and is headquartered in San Diego, California. Operating over 90 communities across 13-14 states with concentrations in California, Florida, and Arizona, Pacifica has grown to become the 13th largest overall senior care provider in the United States. The company ranks as the 5th largest memory care provider, 10th largest assisted living provider, and 21st largest independent living provider nationally, serving thousands of residents from coast to coast through their comprehensive care offerings.
Pacifica's mission centers on creating a lifestyle of independence, security, and peace of mind for each individual and their family. The company provides personalized, compassionate care services through their signature Heartland™ Assisted Living and Legacies™ Memory Care programs, which focus on the individual while offering customized care plans that respect each resident's needs, preferences, and privacy. Their philosophy emphasizes striking a balance between assistance and independence, providing dignified and compassionate retirement experiences in environments that feel like home. Each community is managed individually, allowing for tailored support of unique resident profiles and communal character, with everything from scheduling to dining menus designed around residents' preferences.
The company's specialized memory care programs demonstrate their expertise in dementia care. Their Legacies™ Memory Care program helps patients with Alzheimer's disease and other forms of memory loss feel safe and secure while providing memory-boosting activities. The innovative Amara Memory Support program creates welcoming and empowering environments that celebrate the essence of people rather than focusing on their diagnosis. Programming encompasses nine Focus Elements of Life: Recreation, Service, Spirituality, Movement, Sensory, Household Connection, Community, Exploration, and Creative Arts, delivered through stimulating activities including gardening, culinary adventures, musical experiences, creative artistic outlets, and mindfulness practices.
Pacifica offers a comprehensive continuum of care including independent living, assisted living, memory care, respite care, skilled nursing, and adult day care services. All communities focus on promoting well-being by meeting care needs while facilitating social interactions, activities, and wellness programs. Despite recent financial challenges leading to the bankruptcy of one management entity affecting approximately 20 California facilities, the majority of Pacifica's nearly 100 communities continue operating, maintaining their commitment to advancing senior living and providing peace of mind to residents and families through warm, family-like communities where each resident receives individualized attention while maintaining dignity and independence.
People often ask...
Santa Clarita Hills Senior Living offers competitive pricing, with rates starting at a cost of $5,137 per month.
Santa Clarita Hills Senior Living offers assisted living, memory care, and board and care.
There are 38 photos of Santa Clarita Hills Senior Living on Mirador.
The full address for this community is 24305 Lyons Ave, Newhall, CA 91321.
No, Santa Clarita Hills Senior Living does not offer respite care.
Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.
Safety & Compliance
In California, the Department of Social Services' Community Care Licensing Division licenses residential care facilities for the elderly, conducting inspections and investigating complaints.
Found it was vacant and ceased operation. There were no residents present and staff were packing to vacate.
17 Apr 2025Inspection
17 Apr 2025Inspection
Observed that the operation was closing, with two residents remaining and relocation planned for both by the end of the closure period (May 5, 2025). Eleven staff remained on site, with one cook on duty and meals arranged for the remaining residents.
08 Apr 2025Complaint
08 Apr 2025Complaint
Investigated a complaint that a resident suffered multiple falls with serious injuries and found inadequate care and supervision contributed to the injuries.
Type A1569.49(f)(f)
08 Apr 2025Inspection
08 Apr 2025Inspection
Observed a weekly case management visit for closure; census showed six residents with one still at a skilled nursing facility and no health or safety concerns noted.
04 Apr 2025Inspection
04 Apr 2025Inspection
Investigated bankruptcy-related information and management changes; found no impact on residents or operations.
03 Apr 2025Inspection
03 Apr 2025Inspection
Observed no health or safety concerns during a weekly case management visit, with a census of 8 and one resident remaining at a skilled nursing facility.
24 Mar 2025Inspection
24 Mar 2025Inspection
Observed no health or safety concerns during a weekly case management visit related to closure; census was 35 with one resident remaining in skilled nursing.
18 Mar 2025Inspection
18 Mar 2025Inspection
Found no health or safety concerns during the site visit. Census was 37 with two residents in hospital, and eviction notices related to closure were reviewed.
18 Mar 2025Complaint
18 Mar 2025Complaint
Investigated a complaint that staff did not give residents a 60-day written eviction notice. Interviews and records showed notices were delivered and signed, though some residents who moved out soon after could not provide signed copies.
11 Mar 2025Inspection
11 Mar 2025Inspection
Investigated closure and reviewed resident documentation. Found no health and safety concerns at that time.
04 Feb 2025Complaint
04 Feb 2025Complaint
Investigated two allegations: a resident fell during a supervised outdoor walk, and staff did not provide residents with activities.
04 Feb 2025Inspection
04 Feb 2025Inspection
Observed the site had functional safety systems, adequate food service, and appropriate furnishings. Due to time constraints, a full annual review was not completed and a follow-up visit will be conducted to finish the process.
24 Jan 2025Inspection
24 Jan 2025Inspection
Observed the elevator functioning after repairs; no further action was needed.
14 Jan 2025Complaint
14 Jan 2025Complaint
Identified a non-operational elevator and ongoing repairs. Delays in staff-assisted transport created a health and safety risk for residents.
Type B87303(a)
24 Sept 2024Complaint
24 Sept 2024Complaint
Investigated the allegation that staff did not ensure an elevator was operable for residents. Observed both elevators functioning during the visit.
24 Sept 2024Complaint
24 Sept 2024Complaint
Investigated two allegations about care, including timely medical attention and leaving a resident soiled; findings referenced the resident's rapid health decline and repeated falls based on interviews and records.
17 Jun 2024Inspection
17 Jun 2024Inspection
Observed adequate safety features and care areas. Medication storage was proper and resident and staff records were complete; no health or safety hazards were noted.
21 May 2024Complaint
21 May 2024Complaint
Observed that the monthly activity calendar and daily schedules were current and followed. Residents reported that activities occurred as advertised and participation was voluntary.
22 Feb 2024Complaint
22 Feb 2024Complaint
Investigated the allegation that staff did not treat a resident with respect; interviews and observations indicated alternatives to requested items were offered and residents reported no concerns.
23 Mar 2023Inspection
23 Mar 2023Inspection
Identified that a resident fall on 03/10/2023 was not reported to the licensing agency, and the review noted that nonreporting may lead to penalties.
Type B87211(a)(1)(b)
23 Mar 2023Complaint
23 Mar 2023Complaint
Investigated a report of a resident fall in which staff did not respond promptly, creating a safety risk. The second allegation regarding medication administration lacked sufficient evidence.
Type B87468.1(a)(2)
08 Feb 2023Inspection
08 Feb 2023Inspection
Observed COVID-19 precautions in place, including entry screening, PPE availability, and posted prevention signage, with staff and visitors adhering to masking. No health and safety hazards were noted after reviewing resident and staff records and assessing the physical environment.
24 Jan 2023Complaint
24 Jan 2023Complaint
Investigated an allegation that staff did not release a resident's records to an authorized representative in a timely manner.
Type B87468.2(19)
10 Jan 2023Complaint
10 Jan 2023Complaint
Identified that the resident restroom was not properly maintained, including a clogged sink and related repair issues.
Type B87303(a)
26 Oct 2022Complaint
26 Oct 2022Complaint
Investigated an allegation that lack of supervision allowed a resident to be assaulted by another resident and that staff did not report the incident to the resident's representative; also noted a resident fall that was not reported to authorities.
26 Oct 2022Inspection
26 Oct 2022Inspection
Identified failure to report a resident fall to the Department within seven days.
05 Apr 2022Complaint
05 Apr 2022Complaint
Investigated four allegations about dietary coordination, timely responses, activities, and health care choice; interviews and observations showed insufficient information to verify any of them.
05 Apr 2022Complaint
05 Apr 2022Complaint
Investigated the allegation that a resident overdosed on lithium and had marijuana in the resident's system, and that the resident's laundry, medication, hygiene, and nutrition needs were not met.
30 Mar 2022Complaint
30 Mar 2022Complaint
Investigated two complaints: one about staff not following the admission agreement and another about improper maintenance of the shower areas. Found insufficient evidence to support either.
11 Mar 2022Complaint
11 Mar 2022Complaint
Investigated allegations that staff failed to adequately monitor a resident, failed to seek timely medical attention, and failed to ensure the resident was adequately hydrated.
25 Feb 2022Complaint
25 Feb 2022Complaint
Investigated two allegations about an administrator: overcharging a resident in retaliation and failing to obtain a proper signature on the admission agreement. Review found insufficient evidence to support either allegation.
24 Jan 2022Complaint
24 Jan 2022Complaint
Investigated a complaint alleging neglect led to a resident’s falls and found inadequate monitoring of fall risks and failure to update the resident's care plans.
Type A87464(d)
Type B87463(a)
08 Dec 2021Inspection
08 Dec 2021Inspection
Observed infection control measures in place, adequate PPE stock, secure storage for medications and sharps, and functioning safety systems.
17 Nov 2021Complaint
17 Nov 2021Complaint
Investigated a complaint that a resident's records were not promptly provided to the authorized representative.
Type B1569.269(a)(21)
09 Nov 2021Inspection
09 Nov 2021Inspection
Observed five exits not in working condition (three egress and two wander-guard exits) and three exits not identified on the site sketch. Supervision of residents after an aggressive verbal altercation was inadequate, including residents with dementia.
Type B87705(i)(j)
Type B87705(b)(2)
Type B87208(a)(7)
15 Oct 2021Complaint
15 Oct 2021Complaint
Investigated the allegation that staff failed to note a change in a resident's medical condition. The investigation found no evidence of neglect at this time.
14 Oct 2021Inspection
14 Oct 2021Inspection
Identified deficiencies after two incidents: a resident eloped and was returned; several exit doors were not working and wandering-detection bracelets did not consistently detect. A second incident involved a resident-to-resident altercation with delayed staff response.
14 Sept 2021Inspection
14 Sept 2021Inspection
Identified safety hazards included a missing door on the second floor, missing closet doors in room 117, and hot water off, creating health and safety risks for residents.
Type B87307(d)(2)
Type B87307(d)(3)
14 Sept 2021Complaint
14 Sept 2021Complaint
Investigated the allegation that staff neglect resulted in a resident's death; found insufficient evidence to support the allegation.
14 Sept 2021Complaint
14 Sept 2021Complaint
Investigated the allegation that a resident frequently elopes; found no sufficient information to verify.
23 Apr 2021Inspection
23 Apr 2021Inspection
Found that the staff member did not strike the resident; the staff member was removed from working with the resident and later returned to work in a role not involving that resident. No citations or deficiencies were issued.
02 Mar 2020Inspection
02 Mar 2020Inspection
Inspection found no deficiencies, with proper safety measures in place, including functioning smoke detectors and fire extinguishers, in resident rooms.
Type B87307
Type B87307
14 Feb 2020Inspection
14 Feb 2020Inspection
Verified removal of an individual with a non-exemptible conviction from the personnel roster during a visit with the Executive Director.
28 Jan 2020Complaint
28 Jan 2020Complaint
Reviewed allegations of meal provision, staffing, and food quality, finding all claims unsubstantiated based on staff and resident interviews and observations.
18 Dec 2019Complaint
18 Dec 2019Complaint
Identified multiple pressure injuries on a resident, leading to a substantiated allegation and an immediate civil penalty.
Type B87468.2(19)
Disclaimer
Mirador Living is not affiliated with the owner or operator(s) of Santa Clarita Hills Senior Living. The information above has not been verified or approved by the owner or operator. For exact information, please contact Santa Clarita Hills Senior Living directly. There is no cost for this service. We are compensated by the community you select.
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